Customer Retention Manager Jobs
Customer Retention Manager jobs are open across SaaS, financial services, e-commerce, telecommunications, and healthcare, at every level from associate to director, with specializations in customer success, lifecycle marketing, and churn reduction. Find a role that fits below and apply directly.
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Showing 5 of 131+ Customer Retention Manager jobs
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Customer Retention Specialist – Customer Service & In-Book Sales
Job Type: Full-Time | In-Office
- Property & Casualty: Must be obtained prior to your first day in the office.
- Life & Health: Must be obtained within 45 days of starting.
- Provide calm, professional support during service and claims-related conversations.
- Review customer accounts and assist with policy changes, endorsements, and updates.
- Identify coverage gaps and transition service conversations into in-book sales opportunities when appropriate.
- Recommend additional insurance products based on individual customer needs.
- Maintain accurate, detailed documentation of customer interactions.
- Collaborate with team members to achieve retention, service, and outreach goals.
- Ability to listen attentively, provide confident guidance, and recommend appropriate solutions.
- Effective communication, problem-solving, and follow-through.
- Detail-oriented approach with a commitment to customer satisfaction.
- Comfortable balancing exceptional service with sales goals and accountability.
- Previous customer service or account management experience preferred.
- Ability to meet the licensing requirements outlined above.
- Full licensing support and guidance.
- Ongoing training and professional development.
- Supportive, service-focused team environment.
- Career growth opportunities within an expanding, multi-location agency.
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Customer Retention Specialist – Customer Service & In-Book Sales
Job Type: Full-Time | In-Office
- Property & Casualty: Must be obtained prior to your first day in the office.
- Life & Health: Must be obtained within 45 days of starting.
- Provide calm, professional support during service and claims-related conversations.
- Review customer accounts and assist with policy changes, endorsements, and updates.
- Identify coverage gaps and transition service conversations into in-book sales opportunities when appropriate.
- Recommend additional insurance products based on individual customer needs.
- Maintain accurate, detailed documentation of customer interactions.
- Collaborate with team members to achieve retention, service, and outreach goals.
- Ability to listen attentively, provide confident guidance, and recommend appropriate solutions.
- Effective communication, problem-solving, and follow-through.
- Detail-oriented approach with a commitment to customer satisfaction.
- Comfortable balancing exceptional service with sales goals and accountability.
- Previous customer service or account management experience preferred.
- Ability to meet the licensing requirements outlined above.
- Full licensing support and guidance.
- Ongoing training and professional development.
- Supportive, service-focused team environment.
- Career growth opportunities within an expanding, multi-location agency.
Customer Retention Manager Jobs by Experience Level
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Find JobsCustomer Retention Manager Job Market
Who's Hiring
- State Farm75
- ADT6
- TruGreen4
- Intuit2
- Mediacom Communications Corporation2
Top Industries Hiring
- Insurance
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in customer retention manager jobs.
- 3 to 7 years of experience in customer success, account management, or retention roles
- Proven ability to reduce churn and improve net revenue retention or customer lifetime value
- Proficiency with CRM platforms and customer data or engagement tools
- Experience building and executing retention programs across the full customer lifecycle
- Strong analytical skills with the ability to interpret customer behavior data and act on it
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Customer Retention Manager Job Search
Quantify churn and retention outcomes specifically
Hiring managers for customer retention roles want to see numbers, not duties. Lead every bullet on your resume with a metric: churn rate reduced, net revenue retention improved, or customer lifetime value increased. Vague ownership of retention programs gets screened out fast.
Highlight your CRM and analytics tool fluency
Job postings for customer retention managers almost always list specific platforms by name. Call out the CRM, data, and customer engagement tools you have hands-on experience with early in your resume so they clear automated screening before a recruiter reads a word.
Target postings by business model, not just title
Retention work looks very different in a subscription SaaS company versus a consumer e-commerce brand. Filter your search by industry and read the job description for signals like NRR, ARR, or CLV, which tell you whether the role is B2B or B2C before you spend time applying.
Apply early to roles that fit
Migrate Mate lists customer retention manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a case study for your interview
Retention interviews frequently ask you to walk through a churn problem you diagnosed and solved. Come with one concrete story: what the data showed, what intervention you designed, and what the outcome was. Interviewers judge your analytical process, not just the result.
Negotiate on scope, not just base compensation
Customer retention roles vary widely in what you own. Before you accept, clarify whether you control the full post-sale lifecycle, whether you have headcount, and what your success metrics are tied to. These shape your day-to-day far more than title alone.
Customer Retention Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer retention managers?
The companies hiring the most customer retention managers right now include State Farm, ADT, and TruGreen, with the largest share of openings in Texas, Pennsylvania, and California, based on current listings on Migrate Mate as of November 2026. SaaS, financial services, and telecommunications companies tend to post the most consistently throughout the year.
How many customer retention manager jobs are remote?
About 69% of customer retention manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed talent in this function. Customer success and lifecycle-focused retention roles are the most likely to be posted as remote, while roles tied closely to in-person account teams or call center operations tend to require on-site presence.
How do you become a customer retention manager?
Start in a customer-facing role such as customer success, account management, or support, where you build direct experience with the post-sale relationship. Move toward owning retention metrics, even informally, by identifying at-risk accounts and running small-scale interventions. Build fluency in CRM and analytics tools, then pursue a retention-focused role at a company where churn directly affects revenue.
Can you get a customer retention manager job with little experience?
Yes, especially at companies that are building out their retention function for the first time. Roles titled junior customer success manager or retention specialist are common entry points. Emphasize any experience where you owned a customer relationship, resolved escalations, or used data to influence customer behavior, even if retention was not your official title.
What does the customer retention manager interview process look like?
Most processes include an initial screen, a hiring manager conversation focused on your retention philosophy and past results, and a case study or take-home exercise where you analyze a churn scenario or build a retention plan. Final rounds typically involve cross-functional stakeholders from sales, product, or marketing, since retention work touches all three. Expect detailed questions about how you have used data to diagnose customer health.
Where can I find and apply to customer retention manager jobs?
You can find and apply to customer retention manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing.
See All 131+ Customer Retention Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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