Customer Service and Logistics Manager Jobs
Customer Service and Logistics Manager jobs are open from entry-level to senior director across retail, e-commerce, manufacturing, and third-party logistics, with specializations in supply chain coordination, customer experience operations, and returns management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 194+ Customer Service and Logistics Manager jobs
Job Description
Summary
The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.
Essential Functions
- Customer service satisfaction and expectation management
- Staffing performance management and development of exempt and non-exempt employees
- Manage day-to-day planning and scheduling
- Health and Safety Management
- State/Local/Federal regulations compliance
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Ability to work within international functional teams
- High level analytical ability where problems are unusual and difficult
- Demonstrated technical and professional skills in job-related area
- Off shift support in the event of critical customer network disruption or crisis
- Makes decisions in a timely manner
- Strong oral and written communications skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
- Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required advanced required
- Logistics industry knowledge advanced required
- Knowledge and understanding of Customer/Company local and Federal regulations advanced required
- Fundamental knowledge of Supply Chain Management components intermediate required
- Strong knowledge of Manufacturing and Production advanced required
Qualifications
- H.S. diploma/GED required
- Bachelor's degree in Business, Logistics, Supply Chain preferred
- Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
- One (1) year or more direct supervisory/leadership experience required
- Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required
- Logistics industry knowledge advanced required
- Knowledge and understanding of Customer/Company local and Federal regulations. advanced required
- Fundamental knowledge of Supply Chain Management components. intermediate required
- Strong knowledge of Manufacturing and Production advanced required
Job Category: Logistics
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$70K
Maximum Pay Range:
$78K
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
Summary
The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.
Essential Functions
- Customer service satisfaction and expectation management
- Staffing performance management and development of exempt and non-exempt employees
- Manage day-to-day planning and scheduling
- Health and Safety Management
- State/Local/Federal regulations compliance
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Ability to work within international functional teams
- High level analytical ability where problems are unusual and difficult
- Demonstrated technical and professional skills in job-related area
- Off shift support in the event of critical customer network disruption or crisis
- Makes decisions in a timely manner
- Strong oral and written communications skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
- Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required advanced required
- Logistics industry knowledge advanced required
- Knowledge and understanding of Customer/Company local and Federal regulations advanced required
- Fundamental knowledge of Supply Chain Management components intermediate required
- Strong knowledge of Manufacturing and Production advanced required
Qualifications
- H.S. diploma/GED required
- Bachelor's degree in Business, Logistics, Supply Chain preferred
- Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
- One (1) year or more direct supervisory/leadership experience required
- Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required
- Logistics industry knowledge advanced required
- Knowledge and understanding of Customer/Company local and Federal regulations. advanced required
- Fundamental knowledge of Supply Chain Management components. intermediate required
- Strong knowledge of Manufacturing and Production advanced required
Job Category: Logistics
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$70K
Maximum Pay Range:
$78K
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Customer Service and Logistics Manager Jobs by Experience Level
See All 194+ Customer Service and Logistics Manager Jobs
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Find JobsCustomer Service and Logistics Manager Job Market
Who's Hiring
- Ryder System83
- Kuehne+Nagel14
- Amazon10
- Google5
- Blue United Sourcing4
Top Industries Hiring
- Media & Entertainment
What Employers Look For
The qualifications that appear most often in customer service and logistics manager jobs.
- 3-5 years of experience in logistics operations, supply chain, or customer service management
- Proficiency with warehouse management systems and order management platforms
- Demonstrated ability to lead cross-functional teams across service and fulfillment
- Strong analytical skills for tracking KPIs like on-time delivery and customer satisfaction scores
- Bachelor's degree in business, supply chain management, or a related field
- Experience with continuous improvement methodologies such as Lean or Six Sigma
Tips for Your Customer Service and Logistics Manager Job Search
Quantify your operations impact on the resume
Hiring managers for this role want numbers, not narratives. Replace phrases like 'managed a team' with specific outputs: order accuracy rates you improved, customer satisfaction scores you lifted, or fulfillment cycle times you reduced. Vague claims get skipped in applicant tracking systems.
Target postings that match your volume experience
Job descriptions often specify order volume, SKU count, or team size. If your background is in high-volume e-commerce fulfillment, don't apply to boutique distribution roles expecting a different pace. Matching your scale of experience to the posting's context improves callback rates.
Apply early to roles that fit
Migrate Mate lists customer service and logistics manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for this role almost always ask how you've handled a service failure tied to a logistics breakdown, like a late shipment or mislabeled order. Prepare two or three specific examples that show how you diagnosed the operational cause and resolved the customer-facing impact simultaneously.
Negotiate using total compensation, not just base
Offers for customer service and logistics manager roles often include performance bonuses tied to fulfillment or satisfaction metrics. Before accepting or countering, ask how those targets are measured and what percentage of recent managers actually hit them. That context changes the real value of the offer.
Customer Service and Logistics Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer service and logistics managers?
The most active employers for customer service and logistics managers right now are Ryder System, Kuehne+Nagel, and Amazon, and the most openings are in Texas, California, and Illinois, based on current listings on Migrate Mate as of November 2026. E-commerce fulfillment companies and third-party logistics providers tend to post the highest volume of these openings year-round.
How many customer service and logistics manager jobs are remote?
About 36% of customer service and logistics manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most logistics environments. Customer experience strategy and vendor coordination roles are the most likely to offer remote flexibility, while warehouse-facing or fulfillment center roles typically require on-site presence.
How do you become a customer service and logistics manager?
Most customer service and logistics managers move up from roles like logistics coordinator, customer service supervisor, or operations analyst. Building experience managing fulfillment workflows, leading service teams, and working with order management systems creates the foundation employers look for. A degree in business or supply chain strengthens your candidacy, and certifications in logistics or operations management can accelerate the path to manager-level roles.
Can you get hired as a customer service and logistics manager without direct management experience?
Yes, candidates without formal management titles can get hired if they demonstrate leadership through project ownership, process improvements, or cross-team coordination. Employers value evidence that you've owned outcomes, not just executed tasks. Highlighting instances where you led a resolution process, trained peers, or reduced a service or fulfillment failure will carry more weight than a job title alone.
What does the customer service and logistics manager interview process look like?
The process typically involves an initial screening call focused on operations experience, followed by one or two rounds with hiring managers and cross-functional stakeholders like fulfillment leads or customer experience directors. Expect scenario-based questions about service failures, team conflicts, and process breakdowns. Some employers include a case exercise asking you to diagnose a logistics or customer satisfaction problem and propose a solution.
Where can I find and apply to customer service and logistics manager jobs?
You can find and apply to customer service and logistics manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience level and industry background, then apply directly to each listing that matches what you're looking for.
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