Customer Service Representative Jobs in Hialeah, FL

Overview
Join our dynamic team as a Customer Service Representative and become the friendly, efficient voice that keeps our operations running smoothly! In this vital role, you will serve as the first point of contact for customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude and organizational skills will help foster strong relationships, streamline administrative processes, and contribute to a welcoming office environment. This paid position offers a fantastic opportunity to develop your customer service expertise in a fast-paced setting.

Customer Service Representative – Duties & Qualifications

• Provide professional and friendly customer service by phone, email, chat, and in person.
• Assist customers with product questions, pricing, availability, samples, order placement, and order status updates.
• Communicate clearly and professionally in both English and Spanish, written and verbal.
• Process customer orders, returns, exchanges, cancellations, and refunds accurately.
• Follow up with customers regarding shipping updates, backorders, damaged items, and delivery issues.
• Coordinate with the warehouse, sales team, and shipping carriers to resolve customer concerns efficiently.
• Maintain accurate customer notes, order information, and communication records.
• Help organize product information, inventory updates, and basic administrative tasks as needed.
• Handle customer complaints with patience, professionalism, and a solution-oriented attitude.
• Support daily showroom, warehouse, and office operations when necessary.

Qualifications

• Strong communication skills in English and Spanish are required.
• Basic computer knowledge, including email, internet browsers, spreadsheets, and order-entry systems.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Customer-service experience is preferred, but training can be provided.
• Experience with Shopify is a plus, but not required.
• Ability to operate a forklift is a plus, but not required.
• Reliable, detail-oriented, professional, and comfortable working as part of a team.

This role is perfect for motivated individuals eager to enhance their administrative expertise while delivering outstanding customer service. We value energetic team players who thrive on organization, communication, and creating positive interactions every day. Join us and be part of a supportive environment where your skills make a real difference!

Pay: From $17.00 per hour

Work Location: In person