Customer Service Representative Jobs in Miami, FL

DOORS PLUS DOCKS LLC Solutions for Overhead Doors, High Speed Doors, Garage Doors, Rolling Doors and Loading Dock Equipment Projects

**PROVEN EXPERIENCE REQUIRED**

Location: South Florida
Employment Type: Full-Time
Compensation: Annual salary from $35,000 to $48,000, depending on experience

About the Role

As the Administrative assistant– Doors Plus Docks LLC

Location: South Florida
Employment Type: Full-Time
Compensation: Annual salary from $35,000 to $48,000, depending on experience

About the Role

As the Administrative Assistant at Doors Plus Docks, you will play a key role in daily operations. You will be the central point of coordination, ensuring smooth communication and anticipating the administrative needs of the business.

The ideal candidate is organized, proactive, detail-oriented, responsible, and growth-driven, with excellent communication and interpersonal skills.

Responsibilities

• Responsibilities
• Coordinate daily service calls and installation schedules for field technicians and installation crews in a fast-paced commercial service environment.
• Dispatch technicians daily and prepare work orders, service documentation, and operational paperwork.
• Manage incoming customer calls, service requests, scheduling updates, and follow-up communication with clients, vendors, contractors, and property managers.
• Maintain professional customer service support for a company operating 24/7, including the mandatory use of a corporate phone to respond to customer needs and emergency service requests outside regular business hours.
• Process purchase orders, technician invoices, billing documentation, and maintain organized project and customer records.
• Assist with accounts receivable follow-up regarding outstanding balances and completed service billing.
• Prepare and track Certificates of Insurance (COIs), pay applications, compliance documents, and contractor requirements.
• Monitor and prioritize high-volume emails and administrative requests while supporting daily office operations and executive management.
• Coordinate with warehouse personnel, technicians, vendors, and contractors to ensure timely project completion and customer satisfaction.
• Maintain accurate electronic and physical filing systems for service records, invoices, project documentation, and customer communications.
• Assist with invoicing, payment tracking, payroll-related documentation, and administrative reporting.
• Provide bilingual customer support in English and Spanish while maintaining professional communication standards.

Skills

• Microsoft Office Suite
• QuickBooks
• Dispatch Coordination
• Customer Service
• Scheduling & Calendar Management
• Accounts Receivable Follow-Up
• Purchase Orders & Invoice Processing
• COI & Compliance Tracking
• Pay Applications
• Project Coordination
• Procore
• Sage Timberline
• Prolog Manager/Converge
• Data Entry & Filing Systems
• Windows Applications
• Administrative Support
• Billing & Invoicing
• Workflow Coordination
• Vendor & Client Communication
• Multitasking & Time Management
• Bilingual: English & Spanish

Requirements

• Gender: Female, between 25 and 40 years old.
• Experience: Proven experience in management, coordination, or sales roles.
• Skills: Excellent organizational, negotiation, and multitasking abilities.
• Languages: Fluent English and Spanish (both required).
• Personality: Motivated, proactive, and results-oriented.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Ability to commute/relocate:

• Miami, FL 33166: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Microsoft Powerpoint: 1 year (Preferred)

Work Location: In person