Customer Service Representative Jobs in Cincinnati, OH
Customer Service Representative jobs in Cincinnati are concentrated in downtown's Central Business District, Kenwood, and Blue Ash, with strong demand across healthcare, financial services, and retail. Employers hiring right now include Motion, Circle K, and Med Mart. Find a role that fits below and apply directly.
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Showing 5 of 161+ Customer Service Representative jobs
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Benefits & Perks*
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
- A high school diploma or equivalent.
- Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
- Meticulous attention to detail and ability to accurately enter data.
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
- Experience in check cashing, document verification, and/or money order processing.
- Prior cash handling, cash drawer/vault management experience.
- Bilingual (English/Spanish) is a plus and may be required for certain locations.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Connect with customers to cultivate lasting relationships that drive repeat business.
- Review, validate, and process customer transactions with accuracy.
- Maximize customer success by offering personalized financial services that fit their lifestyle.
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
- Build new business by completing daily call campaigns.
- Assist in customer account management and collections by accepting payments and managing customer appointments.
- Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
- Engage in ongoing training and stay current on product and process changes.
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
- Conduct additional tasks as directed by leadership.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Benefits & Perks*
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
- A high school diploma or equivalent.
- Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
- Meticulous attention to detail and ability to accurately enter data.
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
- Experience in check cashing, document verification, and/or money order processing.
- Prior cash handling, cash drawer/vault management experience.
- Bilingual (English/Spanish) is a plus and may be required for certain locations.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Connect with customers to cultivate lasting relationships that drive repeat business.
- Review, validate, and process customer transactions with accuracy.
- Maximize customer success by offering personalized financial services that fit their lifestyle.
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
- Build new business by completing daily call campaigns.
- Assist in customer account management and collections by accepting payments and managing customer appointments.
- Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
- Engage in ongoing training and stay current on product and process changes.
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
- Conduct additional tasks as directed by leadership.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
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Find JobsCustomer Service Representative Job Market in Cincinnati
Who's Hiring
- Motion36
- Circle K18
- Med Mart18
- Kinetic Marketing18K
- TPC Packaging Solutions18
Customer Service Representative Jobs in Cincinnati: Frequently Asked Questions
How do I get a customer service representative job in Cincinnati?
The most direct path in Cincinnati is targeting the healthcare systems, regional banks, and insurance carriers concentrated in the Central Business District, Blue Ash, and Kenwood corridors, where customer service hiring stays active year-round. Candidates who emphasize experience with high call volumes, CRM tools, and conflict resolution stand out in these sectors. Applying directly to employers in Cincinnati's healthcare and financial services hubs gives you the strongest foothold.
Which companies hire customer service representatives in Cincinnati?
Cincinnati customer service representative roles are posted by Motion, Circle K, and Med Mart and others right now, based on current listings on Migrate Mate as of November 2026. Cincinnati's mix of large health systems, regional financial institutions, and consumer brands creates consistent demand for customer-facing roles across multiple sectors.
Are there remote customer service representative jobs in Cincinnati?
Yes, though availability depends on the role type. Customer service representative work is well-suited to remote and hybrid arrangements when it centers on phone, chat, or email support rather than in-person or cashier duties. About 50% of customer service representative openings tied to Cincinnati are remote or hybrid as of November 2026, with the strongest remote opportunities coming from insurance carriers and tech-enabled healthcare companies operating out of the Blue Ash and Kenwood areas.
How can I get a customer service representative job in Cincinnati with little or no experience?
The most realistic entry point in Cincinnati is applying to high-volume contact centers run by healthcare networks and insurance companies, which routinely hire candidates with no prior formal experience and provide paid training. Retail and hospitality employers in neighborhoods like Kenwood and downtown also hire entry-level customer service staff and count that experience toward future call center or corporate roles. Highlighting soft skills like patience, clear communication, and comfort with phone or chat tools gives applicants an edge with Cincinnati hiring managers.
See All 161+ Customer Service Representative Jobs in Cincinnati
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