Customer Service Representative Jobs in Cleveland, OH
Customer Service Representative jobs in Cleveland are concentrated in downtown's central business district, Midtown, and the University Circle corridor, with strong demand in healthcare, financial services, and utilities from employers like U-Haul, Planet Fitness - National Fitness Partners, and State Farm. Find a role that fits below and apply directly.
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Showing 5 of 180+ Customer Service Representative jobs
- Manages large amounts of incoming phone calls.
- Process International paperwork.
- Identifies and assesses customers’ needs to achieve satisfaction.
- Works closely with other departments such as sales, manufacturing, and shipping to maintain order accuracy and track product availability.
- Handles customer questions and complaints, providing appropriate answers and solutions; following up to ensure resolution.
- Provides accurate, valid, and complete information by using the right methods/tools.
- Processing EDI orders.
- Meets personal/team call handling quotas.
- May be asked to enter orders periodically.
- May be asked to act as backup to Order Entry Specialist periodically.
- Manage window for guests and deliveries.
- Various projects as needed.
- Team-oriented, detail-oriented
- Strong phone contact handling skills and active listening.
- Familiarity with ERP systems and practices.
- Customer oriented with an ability to adapt/respond to different types of personalities.
- Ability to multi-task, prioritize, and manage time effectively.
- 401(k) with Company Match
- Health, Dental and Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability Insurance
- Available Voluntary - Life Insurance, Short Term Disability, Accident & Critical Illness Insurance
- Paid Time Off
- 8 Paid Holidays
- Manages large amounts of incoming phone calls.
- Process International paperwork.
- Identifies and assesses customers’ needs to achieve satisfaction.
- Works closely with other departments such as sales, manufacturing, and shipping to maintain order accuracy and track product availability.
- Handles customer questions and complaints, providing appropriate answers and solutions; following up to ensure resolution.
- Provides accurate, valid, and complete information by using the right methods/tools.
- Processing EDI orders.
- Meets personal/team call handling quotas.
- May be asked to enter orders periodically.
- May be asked to act as backup to Order Entry Specialist periodically.
- Manage window for guests and deliveries.
- Various projects as needed.
- Team-oriented, detail-oriented
- Strong phone contact handling skills and active listening.
- Familiarity with ERP systems and practices.
- Customer oriented with an ability to adapt/respond to different types of personalities.
- Ability to multi-task, prioritize, and manage time effectively.
- 401(k) with Company Match
- Health, Dental and Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability Insurance
- Available Voluntary - Life Insurance, Short Term Disability, Accident & Critical Illness Insurance
- Paid Time Off
- 8 Paid Holidays
See All 180+ Customer Service Representative Jobs in Cleveland
Find roles in Cleveland that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Job Market in Cleveland
Who's Hiring
- U-Haul45
- Planet Fitness - National Fitness Partners45
- State Farm23
- GM Industrial23
- Best Greening Service23
Customer Service Representative Jobs in Cleveland: Frequently Asked Questions
How do I get a customer service representative job in Cleveland?
Focus your search on Cleveland's largest hiring sectors: healthcare systems along Euclid Avenue, regional banks and insurance carriers downtown, and utilities and telecom companies based in the greater metro area. Candidates who highlight call center experience, CRM software proficiency, and bilingual skills in English and Spanish stand out in Cleveland's competitive market. Applying directly to large health networks and financial institutions rather than staffing agencies often yields faster callbacks.
Which companies hire customer service representatives in Cleveland?
Companies currently hiring customer service representatives in Cleveland include U-Haul, Planet Fitness - National Fitness Partners, and State Farm, per current listings on Migrate Mate as of August 2026. Cleveland's mix of major health systems, regional banks, insurance carriers, and utility providers makes it one of Ohio's steadiest markets for customer-facing support roles.
Are there remote customer service representative jobs in Cleveland?
Yes, customer service representative roles are among the most remote-friendly positions available, particularly for phone, chat, and email support functions. About 0% of customer service representative openings tied to Cleveland are remote or hybrid as of August 2026, with the strongest remote options concentrated in insurance claims support, financial services, and healthcare billing inquiry roles.
How can I get a customer service representative job in Cleveland with little or no experience?
The most realistic entry path in Cleveland is through retail banking branches downtown or the contact centers operated by regional health systems, which regularly hire entry-level candidates and provide paid training. Seasonal customer support roles at Cleveland-area insurance carriers also serve as a strong foot in the door. Highlighting any retail, hospitality, or volunteer experience that involved resolving customer issues strengthens an entry-level application considerably in this market.
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See All 180+ Customer Service Representative Jobs in Cleveland
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