Customer Solutions Engineer Jobs in Massachusetts

INTRODUCTION

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Cambridge, MA, USA; San Francisco, CA, USA.

ABOUT THE JOB

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). The gUP Search Real World Journey (RWJ) Lodging and Platforms team supports the Search RWJ product area in their mission to “Inspire Action By Connecting People With Experiences That Make Life Better." In this role, you will be supporting the Lodging product area, which serves hundreds of millions of users and thousands of partners, and enables $2B in Ads business. You will balance business and partner needs with technical constraints, develop solutions such as Multi-Channel Platform (MCP) and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product roadmaps and prioritize projects. You will be focused on delivering excellent customer care and making sure things go smoothly for our customers across the globe when they need us most. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $127000 - $183000 (USD) + 15% bonus target + bonus + equity + benefits.

ROLE AND RESPONSIBILITIES

Lead cross-functional collaboration with Product, Engineering, and Partnership teams to architect solutions and provide consulting for lodging partners. Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.
Lead partner success initiatives as a Subject Matter Expert, resolving day-to-day issues through the delivery of scalable solutions and technical troubleshooting.
Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to marketing professionals.
Perform implementation reviews, advocate for new product features, and provide partner feedback to internal cross-functional teams including Product Management and Engineering.
* Scale support of partner integrations (both new and ongoing) by providing the necessary documentation and technical guidance and training to our technical scaled operations.

BASIC QUALIFICATIONS

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs, XML, or JSON).
Experience troubleshooting technical issues for internal/external partners or customers.

PREFERRED QUALIFICATIONS

4 years of experience in delivering technical solutions in client-facing roles and troubleshooting technical integrations.
Experience with a scripting language (e.g., Python, JavaScript) for automation and data analysis and working in both SQL and NoSQL environments.
Experience scaling operations via process automation, third-party vendor management, or the application of new technologies (e.g., leveraging APIs, LLMs).
Experience in completing projects and improving the user experience.
* Excellent project management and problem-solving skills, with a data-driven approach and a focus on delivering high-quality user experiences.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.