Customer Solutions Engineer Jobs in Massachusetts
Customer Solutions Engineer jobs in Massachusetts are in strong demand, with concentrated hiring across the state's technology, life sciences, and enterprise software sectors, with openings at every level from associate through senior and principal. Boston, Cambridge, and Burlington are the primary hiring centers, home to major employers such as Oracle, Salesforce, and MathWorks that maintain significant Massachusetts presences and consistently recruit for this role. The most sought-after specialties in Massachusetts include cloud infrastructure, SaaS platform integration, and data analytics solutions. Find a role that fits below and apply directly.
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Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.
The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
A. Provide product and order management support ensuring customer satisfaction, value and business growth
B. Collaborate cross functionally to ensure on time delivery of customer order requirements
C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L. Maintain Finese Daily Support
M. Other duties as assigned
Qualifications:
Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise
Skills:
Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.
The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
A. Provide product and order management support ensuring customer satisfaction, value and business growth
B. Collaborate cross functionally to ensure on time delivery of customer order requirements
C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L. Maintain Finese Daily Support
M. Other duties as assigned
Qualifications:
Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise
Skills:
Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
See All 11 Customer Solutions Engineer Jobs in Massachusetts
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Find JobsCustomer Solutions Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Solutions Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
- Technology & Software
What Massachusetts Employers Look For
The qualifications that appear most often in customer solutions engineer jobs across Massachusetts.
- Bachelor's degree in computer science, engineering, or a related technical field
- Hands-on experience with enterprise software deployment, configuration, or technical onboarding
- Strong ability to lead technical demonstrations and explain complex solutions to non-technical stakeholders
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud in a customer-facing context
- Experience managing post-sales technical relationships and resolving escalated customer issues
- Proficiency with CRM tools and the ability to document solutions and customer interactions accurately
Customer Solutions Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer solutions engineer in Massachusetts?
The most direct path is a bachelor's degree in computer science, information systems, or engineering combined with hands-on technical experience, since the customer solutions engineer role carries no state-issued license or registration requirement in Massachusetts. Employers in the Boston and Cambridge technology corridor typically look for candidates who have worked in technical support, software implementation, or systems integration before moving into this role. Certifications from major cloud or CRM vendors carry real weight with Massachusetts hiring managers.
Which companies hire customer solutions engineers in Massachusetts?
Employers hiring customer solutions engineers in Massachusetts right now include Amazon Web Services, Eaton, and AWeber, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of enterprise software companies and life sciences technology firms means consistent openings year-round, particularly in the Greater Boston and Route 128 technology corridor.
Which Massachusetts cities have the most customer solutions engineer jobs?
Boston, Massachusetts, and Norton have the most customer solutions engineer openings in Massachusetts. Boston and Cambridge drive the largest share through their concentration of enterprise software companies, biotech firms, and financial technology employers, while Burlington and Waltham along the Route 128 corridor are home to major technology campuses that generate steady demand for customer-facing technical roles.
Are there remote customer solutions engineer jobs in Massachusetts?
Yes, and more than most fields. About 50% of customer solutions engineer openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how naturally desk-based this work is. The parts of the role most commonly performed remotely are technical discovery calls, product demonstrations, and solution scoping sessions, while on-site visits are typically reserved for enterprise account kickoffs or complex implementation support.
How can I get hired as a customer solutions engineer in Massachusetts with little or no experience?
The most realistic entry point is a technical support or implementation specialist role at one of Massachusetts's many SaaS or enterprise software companies, which serve as direct feeders into customer solutions engineering. Employers such as Oracle and Salesforce run structured associate and rotational programs from their Massachusetts offices that accept candidates with limited direct experience. Building demonstrated proficiency on a major cloud platform through a vendor certification gives an early-career candidate a concrete edge when applying in the Boston market.
Where can I find and apply to customer solutions engineer jobs in Massachusetts?
You can find and apply to customer solutions engineer jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings. Find roles that fit your experience and location and apply directly to each one.
See All 11 Customer Solutions Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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