Customer Success Engineering Jobs in Alabama

Job Description Summary:

We are seeding an outstanding individual to provide commercial support to our customers in our Eastern US area. The customers for this region are heavily located in North Carolina, South Carolina, Virginia and Georgia. This position will also work closely with other team members within the business unit to develop and implement strategies to improve and/or maintain Aviagen’s standing in the industry by attaining the genetic performance potential of the Aviagen line of products.

Job Description:

Sales of GPs and/or PS:

• Negotiation, planning and coordination of GP and/or PS volumes in advance with Customers.
• Coordination with planning and export departments in order to properly supply and deliver GP and/or PS shipments to customers.
• Researching, revising, negotiating and communicating GP and/or PS prices to customers yearly.
• Writing of GP and/or PS sales Budget and Forecast (Periodic revisions and updates).
• Troubleshooting in GP and/or PS deliveries (manage with customers: delays, cancelation, and shortages).
• Management of other claims (credit notes, replacements, conciliations).
• Presidency/Board Support Monthly reporting to President.
• Ownership benchmarking (market research, info collection).
• Supporting any acquisition of poultry businesses (market research, info collection).
• GP and/or PS Market Share research and management of Market Share charts.
• Ongoing Communication regarding business dynamics and performance vs define goals, objectives and fiscal commitments.

Customer Insight:

• Plan and coordinate periodic inward visits for key customers.
• Support key customers with expansion/growth plans (Mainly GP distributors).
• Support PS sales growth through GP distributors.
• Support marketing for other commercial events for key customers.

Product:

• Continuous research and identification of product specification needs within the region.
• Attend and contribute in Product Steering Meetings.
• Schedule periodical visits to key customers along with Geneticists for product review and feedback.
• Schedule and agree on testing of new products with customers.
• Collaborate with Regional Technical Services in the collection of data on current and test products.

People:

• Develop organizational design to meet the needs of the region.
• Actively participate in all selection of regional team members.
• Serve as the leader for the team demonstrating Aviagen core values in all business actions.
• Coach all direct reports to ensure ongoing communication related to individual performance.
• Actively participate in selection of Regional Team members.
• Serve as a mentor to emerging commercial leaders of the organization.

Expense Budget:

• Responsible for developing and executing the sales and technical support budget for the region.
• Accountable for all travel and office expenses.
• Monthly control of budget vs actual aimed to reduce expenses.

Managing Technical Service Team (Note this section is only applicable in regions where Regional Technical Services reports through the Business Manager):

• Allocation of assignments, responsibilities, areas and customers to technical services.
• Partner with Technical Services to support all technical activities within the region technical events, work agendas, specialists’ and consultants’ planning.
• Agreements and payment for external consultants.
• Salary planning for all members of the team reporting through the Business Manager’s organization.
• Fully leverage all information systems and tools such as (Easy Flock, MaCRO, etc).
• Support internal regional meetings as required.
• Actively manage the development and performance of direct reports.

Others:

• Support Marketing in events preparation and information for publicity improvement.
• Support and interact with other internal departments such as: accounting, HR, Planning, etc.
• Monthly expense reporting.