Support Lead Jobs in Alabama
Support Lead jobs in Alabama are concentrated in healthcare systems, retail operations, and customer service centers, with demand at both team lead and senior lead levels across the state. Birmingham, Huntsville, and Mobile account for the largest share of openings, where established employers like UAB Medicine, Regions Financial, and Walmart Distribution anchor consistent hiring. The most in-demand specialties include technical support leadership, customer experience operations, and IT helpdesk management. See the openings below and apply to the ones that match your experience.
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Company
ServCorp (SCx), formerly RZ Service Group, is a growing logistics, supply chain, material supply, and government contracting company supporting commercial, municipal, and federal clients. We are building a disciplined, organized, and execution-focused team to support our continued growth.
About the Opportunity
ServCorp is seeking a qualified Lead Logistics Analyst for a potential Supply Chain Optimization Support (SCOS) opportunity supporting the U.S. Army Aviation and Missile Command (AMCOM), Logistics Center (ALC), Supply Chain Management Directorate (SCMD).
Location: Redstone Arsenal, AL / Fort Bliss, TX
This position is contingent upon contract award.
Position Summary
The Lead Logistics Analyst will provide technical and analytical support for Army supply chain and logistics operations.
This position will analyze supply, demand, inventory, transportation, warehouse, and operational data to identify trends, risks, deficiencies, and opportunities for improvement. The Lead Logistics Analyst will develop analytical products, reports, forecasts, metrics, and recommendations to support operational managers and Government leadership.
The ideal candidate will have hands-on experience with Army/DoD logistics operations and logistics information systems, combined with strong analytical and problem-solving skills.
Essential Duties & Responsibilities
- Lead supply chain and logistics analysis activities supporting Army operations.
- Analyze supply, demand, receipt, issue, inventory, transportation, warehouse, and customer-service data.
- Conduct data mining, statistical analysis, trend analysis, and causal analysis.
- Analyze inventory levels, inventory turnover, supply availability, excess inventory, and demand forecasts.
- Support forecasting and demand-planning activities.
- Analyze Material Requirements Planning (MRP) adherence and forecast accuracy.
- Develop descriptive, diagnostic, predictive, and prescriptive analytical products.
- Monitor key performance indicators (KPIs) and enterprise-level performance metrics.
- Identify trends, operational risks, supply-chain deficiencies, and opportunities for improvement.
- Develop data-driven recommendations for operational managers and Government leadership.
- Prepare recurring and ad hoc reports, dashboards, briefings, presentations, and analytical products.
- Analyze customer-service metrics including response times, order accuracy, issue resolution, complaints, and service tickets.
- Support quality-control and process-improvement initiatives.
- Participate in meetings, working groups, reviews, and after-action assessments.
- Communicate analytical findings clearly to both technical and non-technical audiences.
- Research supply-chain issues and develop recommendations based on available operational data.
- Support inventory management, supply planning, transportation, warehouse, and distribution analysis.
- Perform additional logistics analysis duties as assigned.
Required Qualifications
- Minimum five (5) years of relevant experience preferred, with demonstrated experience sufficient to perform the responsibilities of the position.
- Demonstrated experience with Army/DoD logistics information systems is strongly preferred, including GCSS-Army, STAMIS, LMP, APAS, i3Log, or other applicable Army logistics systems.
- Experience with forecasting, demand planning, inventory analysis, supply availability, or related supply-chain functions.
- Experience developing reports, analytical products, briefings, dashboards, or presentations for management or Government customers.
- Strong analytical, quantitative, problem-solving, and critical-thinking skills.
- Ability to identify trends and translate data into actionable recommendations.
- Demonstrated experience working in a U.S. Army, Department of Defense, or Government logistics environment is strongly preferred.
- Experience with Army logistics systems such as GCSS-Army, STAMIS, LMP, APAS, i3Log, or Material Trac;m;kers is strongly preferred.
- Ability to obtain and maintain required Government installation access, background screening, security clearance, and system access requirements.
Preferred Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Analytics, Operations Research, Data Analytics, Business Administration, or related field.
- Direct U.S. Army logistics experience.
- Direct experience supporting AMCOM or Army Aviation logistics operations.
- Hands-on GCSS-Army experience.
- Experience with STAMIS and/or LMP.
- Experience with inventory forecasting and demand planning.
- Experience with Power BI, Excel, SQL, Tableau, or other data-analysis/visualization tools.
- Experience preparing analytical briefings for senior Government or military leadership.
- Experience with supply-chain performance metrics and process improvement.
Work Schedule
- Full-Time
- 40 hours per week
- Monday through Friday
- Position is primarily performed on-site at the applicable Government installation.
- Travel may be required to fulfill contract requirements and will be subject to applicable Government approval and contract requirements.
Benefits
ServCorp offers a competitive benefits package to eligible employees. Benefits are provided in accordance with the applicable Service Contract Labor Standards (SCLS) Wage Determination and ServCorp policies. Eligible benefits may include:
- Medical, Dental, and Vision Insurance
- Health & Welfare benefits, as applicable
- Paid leave and holidays, as applicable under the SCLS Wage Determination and company policy
- Professional Development and Training Opportunities
Security Requirements
The SCOS requirement includes Government security requirements. Contractor personnel may be required to maintain a SECRET-level security clearance, and Government-designated key positions may require a Tier 3 investigation and security clearance.
Personnel requiring access to Army/DoD information systems must also satisfy applicable background investigation and access requirements.
Contingent Employment Notice
This position is contingent upon contract award.
ServCorp is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Pay: $70,000.00 - $100,000.00 per year
Application Question(s):
- Which of the following Army/DoD logistics systems have you personally used? Select all that apply.
☐ GCSS-Army
☐ STAMIS
☐ LMP
☐ APAS
☐ i3Log
☐ Material Trackers
☐ Other
☐ None
Work Location: In person
See All 18 Support Lead Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Alabama
Where Alabama roles are concentrated, by current openings.
Support Lead Job Market in Alabama
A snapshot from current Alabama openings, updated as new roles post.
Who's Hiring
- Five Below10

- Technology, Automation, and Management5

- RZ Service1R
- The Ascent Project (TAP)1T
- TouchPoint Support Services1

What Alabama Employers Look For
The qualifications that appear most often in support lead jobs across Alabama.
- Three or more years of experience in a support or customer service environment in Alabama
- Demonstrated experience supervising or mentoring a team of support representatives
- Proficiency with CRM platforms and ticketing systems such as Salesforce or ServiceNow
- Strong written and verbal communication skills for escalation handling and reporting
- Bachelor's degree in business, communications, information technology, or a related field
- Ability to analyze support metrics and present performance data to operations management
Support Lead Jobs in Alabama: Frequently Asked Questions
How do you become a support lead in Alabama?
Most support lead roles in Alabama require several years of frontline support or customer service experience followed by a move into a team lead or senior representative position. Alabama does not require a state-issued license for this role. Employers in Birmingham and Huntsville typically look for candidates who have completed a bachelor's degree in business or a related field and have a record of coaching peers or handling escalations before stepping into a formal lead title.
Which companies hire support leads in Alabama?
Alabama support lead roles are posted by Five Below, Technology, Automation, and Management, and RZ Service and others right now, based on current listings on Migrate Mate as of August 2026. Alabama's concentration of healthcare systems, financial services firms, and large distribution operations makes it one of the more active states in the Southeast for this role.
Which Alabama cities have the most support lead jobs?
Huntsville, Birmingham, and Montgomery have the most support lead openings in Alabama right now. Birmingham drives the largest volume as the state's commercial and healthcare hub, with Huntsville's technology and defense sector adding strong demand, and Mobile contributing through its logistics and port-related operations.
Are there remote support lead jobs in Alabama?
Yes, and they are more common for support lead than for many other roles given the desk-based, communication-heavy nature of the work. About 0% of support lead openings tied to Alabama are remote or hybrid as of August 2026, reflecting broader flexibility across the field. Technical support and customer experience lead positions are the most likely to offer fully remote arrangements.
How can I get hired as a support lead in Alabama with little or no experience?
The most realistic path is starting in a frontline support representative role at a large Alabama employer and requesting lead or training responsibilities before a formal promotion. UAB Health System, Regions Financial, and major contact centers in Birmingham and Huntsville regularly hire associate support staff and promote from within. Building proficiency in a CRM platform and volunteering to onboard new hires can accelerate that move. A CompTIA certification or a business degree from an Alabama university also strengthens an application at the lead level.
Where can I find and apply to support lead jobs in Alabama?
You can find and apply to support lead jobs in Alabama on Migrate Mate, which lists current openings from employers across the state. Search the listings, find the roles that match your experience and location, and apply directly to the ones that fit.
See All 18 Support Lead Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
Find Support Lead Jobs