Customer Success Representative Jobs in Alabama
Customer Success Representative jobs in Alabama are active and growing, with demand concentrated in financial services, healthcare technology, and SaaS companies headquartered or operating across the state. The busiest hiring markets are Birmingham, Huntsville, and Mobile, where employers like Regions Bank, ADTRAN, and Blue Cross Blue Shield of Alabama maintain sizeable customer-facing teams. The most in-demand specialties include onboarding, retention, and enterprise account management, with openings at both associate and senior levels. See the openings below and apply to the ones that match your experience.
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Showing 5 of 7+ Customer Success Representative jobs
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
Our Associate Customer Success Partner serves as a critical member of the Account Management team and is responsible for the retention, expansion, and overall growth of First Advantage’s enterprise accounts. This role is a consultative sales and account management position focused on driving revenue through the sale of First Advantage products and solutions within a mid size portfolio of named accounts. The Associate CSP will develop, maintain, and execute account plans in close collaboration with internal partners and external customer stakeholders. Success in this role requires ensuring and expanding revenue through effective resource deployment, increased solution penetration across the enterprise, and the preservation of existing base revenue. The Associate CSP partners closely with customers, operations, and technology teams to ensure service levels are met and customer expectations are consistently exceeded.
While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located and authorized to work in the United States.
Responsibilities:
Program Management
- Develop clear and thorough sales account plans detailing all relevant information about customers, industries, and specific risk history. Track revenue trends, sales opportunities, and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify, consult and drive the expansion of additional First Advantage product or solutions to fit the customers’ needs
- Engage internal cross functional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions.
- Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer clients’ questions or implement solutions in a timely fashion.
- Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors.
- Prepare and deliver quarterly and annual customer business reviews.
- Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems, analyzing root causes of issues, and bring resolution to the issues.
- Update and maintain knowledge of all aspects of customers’ risk and compliance programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
- Constantly seek, share, and implement best practices through on-going consultation and thought leadership.
- Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
- Partner with the internal account teams across multiple services and support teams to review program performance.
Administrative
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals while partnering with RFP team for proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers with the end goal of retention.
- Manage program compliance monitoring and develop impactful reporting programs for customers to demonstrate value and partnership
- Perform other duties as assigned.
What you'll will need to be Successful:
- Bachelor's Degree or equivalent
- 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience.
- Work experience in the professional sales environment preferred
- Proficiency with MS Office applications, including Word, PowerPoint, and Excel.
- Strong oral and written communication and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills.
- 30% travel required
- Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturity
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $65,000-75,000 annual base before bonus structure. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
Facebook
Instagram
LinkedIn
X
YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
Our Associate Customer Success Partner serves as a critical member of the Account Management team and is responsible for the retention, expansion, and overall growth of First Advantage’s enterprise accounts. This role is a consultative sales and account management position focused on driving revenue through the sale of First Advantage products and solutions within a mid size portfolio of named accounts. The Associate CSP will develop, maintain, and execute account plans in close collaboration with internal partners and external customer stakeholders. Success in this role requires ensuring and expanding revenue through effective resource deployment, increased solution penetration across the enterprise, and the preservation of existing base revenue. The Associate CSP partners closely with customers, operations, and technology teams to ensure service levels are met and customer expectations are consistently exceeded.
While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located and authorized to work in the United States.
Responsibilities:
Program Management
- Develop clear and thorough sales account plans detailing all relevant information about customers, industries, and specific risk history. Track revenue trends, sales opportunities, and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify, consult and drive the expansion of additional First Advantage product or solutions to fit the customers’ needs
- Engage internal cross functional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions.
- Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer clients’ questions or implement solutions in a timely fashion.
- Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors.
- Prepare and deliver quarterly and annual customer business reviews.
- Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems, analyzing root causes of issues, and bring resolution to the issues.
- Update and maintain knowledge of all aspects of customers’ risk and compliance programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
- Constantly seek, share, and implement best practices through on-going consultation and thought leadership.
- Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
- Partner with the internal account teams across multiple services and support teams to review program performance.
Administrative
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals while partnering with RFP team for proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers with the end goal of retention.
- Manage program compliance monitoring and develop impactful reporting programs for customers to demonstrate value and partnership
- Perform other duties as assigned.
What you'll will need to be Successful:
- Bachelor's Degree or equivalent
- 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience.
- Work experience in the professional sales environment preferred
- Proficiency with MS Office applications, including Word, PowerPoint, and Excel.
- Strong oral and written communication and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills.
- 30% travel required
- Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturity
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $65,000-75,000 annual base before bonus structure. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
Facebook
Instagram
LinkedIn
X
YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
See All 7 Customer Success Representative Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Alabama
Where Alabama roles are concentrated, by current openings.
Customer Success Representative Job Market in Alabama
A snapshot from current Alabama openings, updated as new roles post.
Who's Hiring
What Alabama Employers Look For
The qualifications that appear most often in customer success representative jobs across Alabama.
- Bachelor's degree in business, communications, or a related field preferred by most Alabama employers
- One to three years of customer-facing experience in a SaaS, financial services, or healthcare setting
- Demonstrated ability to manage a portfolio of accounts and drive renewal or upsell outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot used widely by Alabama employers
- Strong written and verbal communication skills for client calls, email, and escalation management
- Familiarity with customer health metrics, churn indicators, and success planning methodologies
Customer Success Representative Jobs in Alabama: Frequently Asked Questions
How do you become a customer success representative in Alabama?
There is no state-issued license or registration required to work as a customer success representative in Alabama. Most employers expect a bachelor's degree in business, marketing, communications, or a related field, along with direct customer-facing experience. Candidates who build familiarity with CRM tools, earn vendor certifications such as Salesforce or HubSpot credentials, and can demonstrate measurable retention or satisfaction outcomes move through Alabama hiring processes fastest.
Which companies hire customer success representatives in Alabama?
Companies currently hiring customer success representatives in Alabama include Workplace Options, Behavioral Health Systems, and First Advantage, per current listings on Migrate Mate as of November 2026. Alabama's financial services, healthcare technology, and defense-adjacent software sectors generate some of the most consistent openings for this role across the state.
Which Alabama cities have the most customer success representative jobs?
Birmingham, Alabama, and Tallassee have the most customer success representative openings in Alabama. Birmingham drives volume through its concentration of financial institutions, insurance carriers, and healthcare networks, while Huntsville's fast-growing technology and defense contractor base fuels demand there, and Mobile's port-adjacent logistics and regional corporate offices account for steady openings in that market.
Are there remote customer success representative jobs in Alabama?
Yes, and more than most fields. Customer success representative work is largely desk-based and relationship-driven, making it well suited to remote and hybrid arrangements. About 80% of customer success representative openings tied to Alabama are remote or hybrid as of November 2026, with remote positions most common in SaaS and subscription-based software companies that recruit talent statewide rather than only from a single metro.
How can I get hired as a customer success representative in Alabama with little or no experience?
The most realistic entry path is moving from a closely adjacent role such as customer support specialist, inside sales representative, or account coordinator, all of which Alabama employers in banking, healthcare IT, and managed services hire in volume. Large Alabama-based employers like Regions Bank and Blue Cross Blue Shield of Alabama run associate or rotational programs that bring in candidates without direct CSR experience. A HubSpot or Salesforce associate certification strengthens an application considerably when hands-on experience is limited.
Where can I find and apply to customer success representative jobs in Alabama?
You can find and apply to customer success representative jobs in Alabama on Migrate Mate, which lists current openings across Birmingham, Huntsville, Mobile, and other Alabama markets. Search the listings, identify the roles that fit your background and preferred location, and apply directly to the ones that match.
See All 7 Customer Success Representative Jobs in Alabama
Find roles in Alabama that match your experience and apply in just a few clicks.
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