Customer Success Representative Jobs in Cincinnati, OH
Customer Success Representative jobs in Cincinnati are in strong demand, with openings concentrated in the Central Business District, Blue Ash, and Kenwood Towne Centre corridor across SaaS, fintech, healthcare technology, and consumer services. Employers actively hiring include ConstructConnect, STACK Construction Technologies, and Everseen. Find a role that fits below and apply directly.
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Showing 5 of 37+ Customer Success Representative jobs
The Opportunity
What You’ll Be Doing
- Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor – Mid-Market segment.
- Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
- Maintain established uplift and retention rates.
- Acquire a working knowledge of ConstructConnect products, contractors’ workflows, industry trends, and competitive offerings.
- Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
- Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
- Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
- Solicit feedback from customers to enhance the customer experience.
- Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
- Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
What You Bring to the Team
- Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
- Perpetually exhibits the ConstructConnect values.
Physical Demands and Work Environment:
- The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
- Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
- Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
- All team members must reside and perform their work within the United States.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
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The Opportunity
What You’ll Be Doing
- Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor – Mid-Market segment.
- Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
- Maintain established uplift and retention rates.
- Acquire a working knowledge of ConstructConnect products, contractors’ workflows, industry trends, and competitive offerings.
- Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
- Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
- Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
- Solicit feedback from customers to enhance the customer experience.
- Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
- Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
What You Bring to the Team
- Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
- Perpetually exhibits the ConstructConnect values.
Physical Demands and Work Environment:
- The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
- Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
- Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
- All team members must reside and perform their work within the United States.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
Privacy Notice
See All 37 Customer Success Representative Jobs in Cincinnati
Find roles in Cincinnati that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Job Market in Cincinnati
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
Customer Success Representative Jobs in Cincinnati: Frequently Asked Questions
How do I get a customer success representative job in Cincinnati?
Start by targeting Cincinnati's strongest hiring sectors: SaaS and technology companies clustered in Blue Ash and the Central Business District, healthcare technology firms near the medical corridor, and financial services and insurance companies throughout the metro. Candidates who can demonstrate CRM experience, strong retention metrics, and familiarity with enterprise onboarding workflows stand out here. Networking through Cincinnati's active tech and startup communities also opens doors that cold applications often don't.
Which companies hire customer success representatives in Cincinnati?
Companies currently hiring customer success representatives in Cincinnati include ConstructConnect, STACK Construction Technologies, and Everseen, per current listings on Migrate Mate as of September 2026. Cincinnati's mix of established corporations and growing mid-market SaaS companies means openings range from entry-level associate roles at scale-ups to senior accounts positions at large regional employers.
Are there remote customer success representative jobs in Cincinnati?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since most client interaction happens by phone, video, and email rather than in person. About 85% of customer success representative openings tied to Cincinnati are remote or hybrid as of September 2026, reflecting broader employer flexibility in the sector. Fully on-site roles are most common among employers requiring hands-on product training or regulated client interaction.
How can I get a customer success representative job in Cincinnati with little or no experience?
The most realistic entry path in Cincinnati is moving into customer success from a support or account coordinator role at one of the city's mid-market SaaS or insurance technology companies, which regularly hire for those adjacent positions. Cincinnati employers in healthcare IT and fintech also recruit from customer service backgrounds and provide structured onboarding. Familiarity with Salesforce or HubSpot, even from coursework, and a demonstrable record of client communication give entry-level candidates a clear edge locally.
Which industries hire the most customer success representatives in Cincinnati?
The sectors hiring the most customer success representatives in Cincinnati are Investment & Asset Management, based on current listings on Migrate Mate as of September 2026. Cincinnati's established base of insurance carriers, health technology companies, and growing B2B software firms creates consistent demand for retention-focused customer success talent across both enterprise and mid-market accounts.
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See All 37 Customer Success Representative Jobs in Cincinnati
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