Customs Broker Jobs
Customs Broker jobs are open across freight forwarding, trade compliance, and import/export logistics at companies ranging from large-scale third-party logistics providers to boutique brokerage firms, with specializations in customs examination, entry filing, and trade advisory, from entry-level analysts to senior licensed brokers. See the openings below and apply to the ones that match your experience.
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Client Care Manager | U.S. Customs Operations
Lead the team. Strengthen client relationships. Keep trade moving.
At GHY, we don’t just move goods across borders. We help businesses navigate complexity and trade with confidence.
For more than a century, we’ve helped importers and exporters succeed in global markets. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.
If you know customs, love developing people, and believe exceptional client service starts with a strong team, this could be your next leadership opportunity.
About the Role:
As a Client Care Manager, you’ll lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
Reporting to the U.S. Director of Operations, you’ll balance people leadership, client relationships, and operational excellence. You’ll coach and develop team members, manage workload and service delivery, serve as an escalation point for clients, and ensure customs activity meets regulatory and quality standards.
You’ll also work across GHY to improve processes, strengthen training, support new clients, and identify opportunities to make our work smarter, more efficient, and more effective.
This is an opportunity for an experienced customs professional who is ready to lead through people while staying connected to the work.
What You’ll Do:
Leadership & Team Development
- Build a strong team culture. Create an environment centered on accountability, collaboration, client care, and service excellence.
- Coach people to grow. Provide regular feedback, mentoring, goal-setting, and performance conversations that help associates build confidence and capability.
- Keep the team balanced. Manage schedules, coverage, workloads, and staffing needs to ensure clients receive consistent support.
- Create connection. Lead team huddles and keep associates informed about priorities, expectations, regulatory updates, and business needs.
- Build capability. Partner with GHY's U.S. Trainer to identify skill gaps, create development plans, and strengthen technical knowledge across the team.
- Build the right team. Participate in hiring, staffing assessments, onboarding, and departmental training planning.
Client Relationship Management
- Build relationships that last. Develop strong client partnerships through proactive communication, problem-solving, and a genuine understanding of client needs.
- Be the escalation point clients can count on. Step in when challenges arise, coordinate solutions, and make sure clients know what happens next.
- Bring the right people together. Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams to resolve complex issues.
- Know your major accounts. Ensure client SOPs are accurate, current, and consistently followed.
- Stay connected. Lead Major Account Relationship Program client visits and participate in business reviews and follow-up action planning.
- Set new clients up for success. Partner with Business Development on onboarding, systems integration, database setup, reporting, and SOP development.
- Create additional value. Participate in client training, software demonstrations, retention initiatives, and appropriate opportunities to introduce additional GHY solutions.
Operational Excellence & Compliance
- Protect quality and compliance. Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements.
- Know where the risks are. Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows.
- Use the data. Review production and error reporting to identify trends, determine root causes, and drive corrective action.
- Stay close to the details. Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy when your team needs additional expertise.
- Keep your team informed. Stay current on regulatory changes, industry developments, and internal procedures and translate them into clear direction for the team.
- Make the work better. Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools.
- Work across GHY. Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to solve problems and continuously improve the client experience.
Who You Are:
You understand the technical side of customs, but you also understand that great operations depend on great leadership.
You know when to step into the details and when to step back and help someone else find the answer. You're comfortable making decisions, navigating client challenges, coaching people through difficult situations, and maintaining high standards even when priorities shift quickly.
You bring:
- Strong people leadership, coaching, and team-development skills
- Exceptional client service and relationship-management abilities
- Sound judgment and the ability to make timely, objective decisions
- Strong analytical, troubleshooting, and conflict-resolution skills
- The ability to manage competing priorities and deadlines in a fast-moving customs environment
- Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
- Advanced knowledge of U.S. Customs regulations
- Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
- Experience working with customs brokerage software and EDI
- Comfort with technology, including Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
- The ability to lead independently while collaborating effectively across departments
What You Bring:
- 5+ years of customs brokerage, trade, or related industry experience
- Experience leading, coaching, or developing others
- Certified Customs Specialist (CCS) designation
- Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
- Active U.S. Customs Broker License required for remote candidates
Why You’ll Love Working Here
- ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
- Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
- Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Keep Growing: Access ongoing learning through our internal university and leadership development programming.
- More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.
The Details
Location: Flexible within the U.S. Remote candidates must hold an active U.S. Customs Broker License.
✈️ Travel: Approximately 15-20%, including client visits and business needs.
After-Hours Support: Participation in after-hours support may be required on a rotational or as-needed basis.
Holidays: Up to two statutory holidays may be required annually.
Compensation: Starting at $60,000, based on experience.
Lead People. Strengthen Partnerships. Raise the Standard.
At GHY, the Client Care Manager isn't simply responsible for managing the work. You help create the environment that allows great work to happen.
You'll develop people, strengthen client relationships, solve challenging operational problems, and help your team deliver the knowledge, accuracy, and service our clients rely on.
Ready to take the next step in your customs leadership career? Apply today.
GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Client Care Manager | U.S. Customs Operations
Lead the team. Strengthen client relationships. Keep trade moving.
At GHY, we don’t just move goods across borders. We help businesses navigate complexity and trade with confidence.
For more than a century, we’ve helped importers and exporters succeed in global markets. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.
If you know customs, love developing people, and believe exceptional client service starts with a strong team, this could be your next leadership opportunity.
About the Role:
As a Client Care Manager, you’ll lead a team responsible for delivering timely, compliant, and exceptional service to GHY clients.
Reporting to the U.S. Director of Operations, you’ll balance people leadership, client relationships, and operational excellence. You’ll coach and develop team members, manage workload and service delivery, serve as an escalation point for clients, and ensure customs activity meets regulatory and quality standards.
You’ll also work across GHY to improve processes, strengthen training, support new clients, and identify opportunities to make our work smarter, more efficient, and more effective.
This is an opportunity for an experienced customs professional who is ready to lead through people while staying connected to the work.
What You’ll Do:
Leadership & Team Development
- Build a strong team culture. Create an environment centered on accountability, collaboration, client care, and service excellence.
- Coach people to grow. Provide regular feedback, mentoring, goal-setting, and performance conversations that help associates build confidence and capability.
- Keep the team balanced. Manage schedules, coverage, workloads, and staffing needs to ensure clients receive consistent support.
- Create connection. Lead team huddles and keep associates informed about priorities, expectations, regulatory updates, and business needs.
- Build capability. Partner with GHY's U.S. Trainer to identify skill gaps, create development plans, and strengthen technical knowledge across the team.
- Build the right team. Participate in hiring, staffing assessments, onboarding, and departmental training planning.
Client Relationship Management
- Build relationships that last. Develop strong client partnerships through proactive communication, problem-solving, and a genuine understanding of client needs.
- Be the escalation point clients can count on. Step in when challenges arise, coordinate solutions, and make sure clients know what happens next.
- Bring the right people together. Work with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams to resolve complex issues.
- Know your major accounts. Ensure client SOPs are accurate, current, and consistently followed.
- Stay connected. Lead Major Account Relationship Program client visits and participate in business reviews and follow-up action planning.
- Set new clients up for success. Partner with Business Development on onboarding, systems integration, database setup, reporting, and SOP development.
- Create additional value. Participate in client training, software demonstrations, retention initiatives, and appropriate opportunities to introduce additional GHY solutions.
Operational Excellence & Compliance
- Protect quality and compliance. Ensure import and export activities align with CBP, PGA, and applicable regulatory requirements.
- Know where the risks are. Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows.
- Use the data. Review production and error reporting to identify trends, determine root causes, and drive corrective action.
- Stay close to the details. Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy when your team needs additional expertise.
- Keep your team informed. Stay current on regulatory changes, industry developments, and internal procedures and translate them into clear direction for the team.
- Make the work better. Identify opportunities to simplify processes, increase efficiency, improve quality, and responsibly leverage automation and AI-enabled tools.
- Work across GHY. Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams to solve problems and continuously improve the client experience.
Who You Are:
You understand the technical side of customs, but you also understand that great operations depend on great leadership.
You know when to step into the details and when to step back and help someone else find the answer. You're comfortable making decisions, navigating client challenges, coaching people through difficult situations, and maintaining high standards even when priorities shift quickly.
You bring:
- Strong people leadership, coaching, and team-development skills
- Exceptional client service and relationship-management abilities
- Sound judgment and the ability to make timely, objective decisions
- Strong analytical, troubleshooting, and conflict-resolution skills
- The ability to manage competing priorities and deadlines in a fast-moving customs environment
- Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners
- Advanced knowledge of U.S. Customs regulations
- Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
- Experience working with customs brokerage software and EDI
- Comfort with technology, including Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
- The ability to lead independently while collaborating effectively across departments
What You Bring:
- 5+ years of customs brokerage, trade, or related industry experience
- Experience leading, coaching, or developing others
- Certified Customs Specialist (CCS) designation
- Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
- Active U.S. Customs Broker License required for remote candidates
Why You’ll Love Working Here
- ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
- Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
- Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Keep Growing: Access ongoing learning through our internal university and leadership development programming.
- More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.
The Details
Location: Flexible within the U.S. Remote candidates must hold an active U.S. Customs Broker License.
✈️ Travel: Approximately 15-20%, including client visits and business needs.
After-Hours Support: Participation in after-hours support may be required on a rotational or as-needed basis.
Holidays: Up to two statutory holidays may be required annually.
Compensation: Starting at $60,000, based on experience.
Lead People. Strengthen Partnerships. Raise the Standard.
At GHY, the Client Care Manager isn't simply responsible for managing the work. You help create the environment that allows great work to happen.
You'll develop people, strengthen client relationships, solve challenging operational problems, and help your team deliver the knowledge, accuracy, and service our clients rely on.
Ready to take the next step in your customs leadership career? Apply today.
GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Customs Broker Jobs by Experience Level
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Find Customs Broker JobsCustoms Broker Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customs broker jobs.
- Licensed Customs House Broker (CHB) license issued by CBP
- Experience filing entries in the Automated Commercial Environment (ACE) system
- Knowledge of Harmonized Tariff Schedule classification and duty rate calculations
- Familiarity with trade compliance regulations including CBP, FDA, and other partner government agencies
- Experience with import documentation such as commercial invoices, packing lists, and bills of lading
- Associate or bachelor's degree in supply chain, international trade, or a related business field
Tips for Your Customs Broker Job Search
Lead with your CHB license status
If you hold a Customs House Broker license, put it in your resume headline and the first line of your summary. Many job postings use it as an automatic filter, and recruiters scan for it before reading anything else you have written.
Tailor your entry types to the posting
Customs broker job descriptions often specify experience with particular entry types like Section 321, drawback, or antidumping. Pull the specific types named in each posting and mirror them in your resume's experience bullets rather than listing every type you have ever touched.
Apply early to roles that fit
Migrate Mate lists customs broker openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show ACE system proficiency explicitly
Employers assume customs brokers know ACE, but most candidates never mention it by name on their resume. Call out your ACE filing experience, any portal certifications, and familiarity with related compliance software so it appears in keyword searches used by hiring teams.
Prepare for tariff classification scenarios
Expect interviewers to walk you through a live classification scenario using the Harmonized Tariff Schedule. Practice narrating your decision process out loud, including how you handle ambiguous headings, because employers want to hear your reasoning, not just the final code.
Follow up referencing your compliance knowledge
After an interview, send a follow-up note that ties one point from the conversation back to a relevant trade regulation or ruling, such as a recent CBP binding ruling or a tariff change. It signals genuine expertise and separates you from candidates who send generic thank-you messages.
Customs Broker Jobs: Frequently Asked Questions
Which companies are hiring the most customs brokers?
The most active employers for customs brokers right now are GHY International, 721 Logistics, and Sine Trading International, and the most openings are in North Dakota, Pennsylvania, and Georgia, based on current listings on Migrate Mate as of November 2026. Roles are concentrated at large freight forwarders, third-party logistics providers, and in-house compliance teams at major importers.
How many customs broker jobs are remote?
About 86% of customs broker openings are fully remote or hybrid as of November 2026, with availability varying by employer size and role scope. Trade compliance advisory and entry review roles tend to offer the most remote flexibility, while positions requiring hands-on port coordination or in-person client work are more commonly on-site.
How do you become a customs broker?
To become a licensed customs broker, you must pass the CBP Customs Broker License Examination, which is offered twice a year and covers tariff classification, entry procedures, and trade regulations. After passing, you file a license application with your local CBP port director. Most candidates build relevant experience first by working in freight forwarding, import coordination, or trade compliance before sitting for the exam.
Can you get a customs broker job with no experience?
Yes, entry-level customs broker jobs exist, typically as import coordinators, compliance assistants, or brokerage trainees at freight forwarding companies. These roles let you learn ACE filing, entry documentation, and tariff classification on the job while you study for the CHB exam. Highlighting any supply chain coursework, international trade internships, or foreign language skills strengthens an application without direct brokerage experience.
What does the customs broker interview process look like?
Most customs broker interviews involve a phone or video screen with HR followed by one or two rounds with a compliance manager or operations lead. Expect technical questions on HTS classification, entry types, and CBP procedures, often framed as real scenarios you would need to work through. Some employers give a short written classification exercise or ask you to review a sample entry for errors before or during the final round.
Where can I find and apply to customs broker jobs?
You can find and apply to customs broker jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your license status, entry type experience, and preferred location, then apply directly to each listing that fits your background.
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