CX Specialist Jobs
CX Specialist jobs are open across SaaS, e-commerce, fintech, and healthcare, from entry-level support roles to senior and lead positions, with specializations in customer journey mapping, voice-of-customer programs, and omnichannel experience. Scan the live roles below and apply to whichever ones fit.
Find CX Specialist JobsOverview
Showing 5 of 9+ CX Specialist jobs
STATUS: Full time / Exempt
LOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)
ABOUT NCSBN
JOB SUMMARY
Reporting to the Manager, Customer Experience, the Customer Experience Specialist I will act as the main point of contact for business and technical support related to NCSBN’s programs, products, and services, ensuring prompt and professional assistance.
This role is an exciting opportunity for an individual dedicated to providing exceptional customer experience to help support an organization committed to advancing nursing regulation and policy worldwide!
RESPONSIBILITIES
- Serves as the initial point of contact for customer inquiries. Successfully manages the inquiry process (assessing, resolving or triaging) while meeting or exceeding department metrics. Shares information with appropriate parties and records notes regarding customer interactions, transactions, comments, and complaints.
- Escalates inquiries to appropriate parties or departments per process if unable to resolve inquiries. Identifies and escalates potential issues with customers, programs, or software with urgency.
- Applies existing knowledge base documentation as well as knowledge of organizational programs, policies, and customer service best practices to handle customer inquiries.
- Uses knowledge and experience to contribute to smaller projects and team tasks such as but not limited to user acceptance testing (UAT) for program maintenance, releases or other initiatives.
- Processes visitor requests, enters visitor records in the building security registration portal. Welcomes visitors upon arrival. Communicates with building security and NCSBN staff as it relates to onsite visitors. Uses customer service skills to recommend improvements to the visitors’ experience.
- Provide feedback for improving the overall customer experience. Assists with creating and maintaining department and knowledge base documentation. Provides feedback and suggests new knowledge base articles.
QUALIFICATIONS
- Associate’s degree required.
- Minimum of two years of related experience in customer service.
- Strong organizational, critical thinking, and analytical skills.
- Strong customer service skills.
- Able to work in a fast-paced environment.
COMPENSATION AND BENEFITS
NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page
TO BE CONSIDERED
The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.
CX Specialist Jobs by Experience Level
See All 9 CX Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find CX Specialist JobsCX Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in CX specialist jobs.
- 2 or more years of experience in customer experience, customer success, or support operations
- Proficiency with CRM and customer support platforms such as Zendesk or Salesforce Service Cloud
- Experience designing or administering CSAT, NPS, or CES surveys and analyzing results
- Strong written and verbal communication skills for cross-functional stakeholder collaboration
- Ability to map customer journeys and identify friction points across digital and human touchpoints
- Bachelor's degree in business, communications, marketing, or a related field preferred
Tips for Your CX Specialist Job Search
Quantify customer outcomes on your resume
CX hiring managers want to see impact, not just duties. Replace vague bullets with metrics like CSAT improvement, ticket deflection rates, or first-contact resolution gains. If you don't have exact numbers, show directional results with context about the initiative size.
Apply early to roles that fit
Migrate Mate lists cx specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the CX stack listed
Many cx specialist postings name specific tools like Zendesk, Salesforce Service Cloud, or Intercom. Mirror those exact tool names in your resume where you have genuine experience. Applicant tracking systems screen for these keywords before a human ever reads your application.
Show VOC ownership in your work samples
Employers increasingly want cx specialists who can close the loop between customer feedback and product or operations changes. Your portfolio or interview examples should show how you surfaced insights, presented findings to stakeholders, and tracked whether the change moved the metric.
Prepare a CX case study for your interview
Most cx specialist interviews include a scenario or take-home asking you to diagnose a friction point and recommend a fix. Practice a structured response: define the problem using data, map the customer journey step, propose a testable solution, and explain how you'd measure success.
Negotiate scope not just salary
When evaluating offers, ask what the cx specialist owns versus advises on. Roles where you control survey design, journey mapping, and cross-functional prioritization build your career faster than roles where you report on metrics someone else defines. Clarify this before you accept.
CX Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most cx specialists?
The most active employers for cx specialists right now are HARVEY, Roadie, and Con Edison, and the most openings are in California, Texas, and Oregon, based on current listings on Migrate Mate as of November 2026. Demand is especially high at mid-size SaaS companies and direct-to-consumer e-commerce brands building out dedicated experience teams.
How many cx specialist jobs are remote?
About 100% of cx specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer comfort with distributed CX work. Roles focused on digital journey analysis, voice-of-customer programs, and CX operations tend to be the most remote-friendly, while positions tied to in-store or contact-center environments typically require on-site presence.
How do you become a cx specialist?
Start by building direct customer-facing experience in support, success, or service roles where you handle escalations and gather feedback. Develop fluency with survey tools, journey mapping methods, and at least one major CRM platform. Build a portfolio of projects showing how you translated customer insights into operational or product changes. Move into a cx specialist title by targeting companies where the role owns both measurement and cross-functional advocacy.
Can I get a cx specialist job with little experience?
Yes, entry-level cx specialist roles exist, particularly at startups and growth-stage companies that are building their CX function from scratch. Candidates with customer support backgrounds who have independently run surveys, documented journey pain points, or presented findings to a manager are competitive even without a formal CX title. A short case study showing your analytical approach to a real customer problem can substitute for years of experience in an interview.
What does the cx specialist interview process look like?
Most cx specialist interviews include an initial recruiter screen, a hiring manager conversation focused on your methodology and stakeholder communication style, and a practical exercise such as a journey mapping assignment or analysis of a mock CSAT dataset. Final rounds typically involve a panel with product, operations, or marketing stakeholders who assess whether your recommendations would hold up cross-functionally. References from managers who can speak to your influence without authority are particularly valued.
Where can I find and apply to cx specialist jobs?
You can find and apply to cx specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferences, and apply directly to each listing that fits.
See All 9 CX Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find CX Specialist Jobs