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About This Role:

The Senior Product Delivery Manager collaborates with stakeholders from sales, marketing, and customer success and works cross-functionally to lead the development of digital features and capabilities within their domain. This individual should clearly understand and communicate problems and needs, business objectives, and desired outcomes. They must operate credibly at both strategic and execution levels, serving as the connective tissue between engineering and the business by shaping roadmaps, defining technical requirements, governing value streams, and ensuring disciplined delivery across complex, cross-functional initiatives.

Job Description:

• Partner closely with key sales, customer success, and finance stakeholders to define, manage, and execute against prioritized roadmaps.
• Lead complex, cross-functional initiatives end-to-end — from discovery through launch and ongoing optimization — while proactively identifying dependencies, risks, and trade-offs.
• Set and manage stakeholder expectations through transparent communication, foresight, and data-driven decision-making.
• Balance strong delivery execution with strategic perspective, challenging and evolving existing processes when they no longer serve outcomes.
• Oversee a full-stack development team to produce stable and scalable solutions within the Salesforce ecosystem that meet all committed requirements.
• Work with quality assurance to plan and implement testing to completely verify and validate all product capabilities as ready for release.
• Build and sustain a strong partnership with your engineering manager and other engineering leaders.
• Strengthen team performance and cohesion through effective agile leadership, continuous improvement, and intentional removal of blockers.

Job Requirements:

• A bachelor’s degree or equivalent practical experience.
• Five years’ product management experience with software products.
• Experience in driving elements of the product development lifecycle such as product roadmap, requirements, etc.
• Experience in managing day-to-day technical and design direction.
• The ability to influence multiple stakeholders not under your direct management.

Drive Sales and Customer Success Value Through Salesforce Leadership, Enablement, and Adoption

Strengthen the impact of Salesforce as a core revenue and customer success platform by proactively guiding stakeholder priorities, leading outcome-driven improvements, and ensuring strong enablement and adoption across sales and customer success. Step into a more visible leadership role both with business stakeholders and Salesforce teams by influencing direction earlier, executing meaningful platform improvements, and modeling strong people leadership.

This goal focuses on translating Salesforce investments into realized business value through improved user experience, simplified workflows, and selective AI-enabled enhancements that materially improve day-to-day efficiency for sales and CS teams.

• Proactively influence stakeholder prioritization across sales and customer success by engaging earlier in planning cycles, challenging assumptions, and helping leaders align on the highest-value Salesforce outcomes.
• Own the end-to-end Salesforce delivery narrative for sales and CS, connecting business goals to clear product outcomes, roadmaps, and adoption measures.
• Lead execution of Salesforce improvements focused on:
• UX and usability enhancements that reduce friction for frontline users.
• Workflow simplification that improves speed, accuracy, and consistency.
• Thoughtful exploration and rollout of AI-enabled capabilities that drive real productivity gains.
• Champion enablement and adoption, ensuring new features are well understood, effectively rolled out, and measurably improving how sales and CS teams work.
• Increase leadership presence and credibility with senior stakeholders through clear point of view, confident facilitation, and consistent, data-backed communication.
• Strengthen leadership within Salesforce delivery teams as a people manager — setting clear expectations, empowering team members, and modeling outcome-oriented decision-making.
• Partner closely with sales, CS, finance, and engineering leaders to surface risks early, manage trade-offs, and maintain momentum on high-impact initiatives.
• Define and track success metrics (e.g., adoption, efficiency gains, user satisfaction, business outcomes) to ensure Salesforce investments deliver intended value.

Successful execution will lead to sales, customer success, and finance leaders viewing you as a trusted, proactive partner in shaping Salesforce strategy; clearer prioritization and faster decision-making; measurable improvements in user efficiency and satisfaction; stronger adoption of new capabilities; and a more confident leadership presence as you expand your impact as both a delivery leader and people manager.

Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of Georgia. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.

Base salary range: $125,000 - $205,000

Base salary range for Georgia: $112,000 - $184,000

For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.

Bonus target: 10%

For information on benefits, please visit: https://forresterbenefits.com/

The application deadline is July 31, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.

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Let’s be bold, together.

FLSA Status:

Exempt

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