Delivery Manager Jobs in California

Recruiting | Employee Relations | Driver Safety | Compliance | Performance Management

Location: San Jose, CA
Job Type: Full-Time

We are looking for a highly organized, hands-on Operations & Safety Manager to support our delivery operations throughout South Bay and Santa Cruz

This is not a desk-only position.

You will work directly with our delivery drivers and site leadership to help keep the team fully staffed, employees accountable, documentation organized, and safety standards consistently followed.

We need someone who can take ownership of both the employee lifecycle and the day-to-day safety culture of the site.

This includes recruiting, onboarding, attendance, employee relations, performance management, safety coaching, incident follow-up, training compliance, and offboarding.

DRIVER SAFETY

Safety is a major responsibility of this position.

You will help build and maintain a strong safety culture by:

• Monitoring driver safety performance
• Reviewing safety trends and recurring issues
• Coaching drivers on safe driving practices
• Following up on unsafe driving behaviors
• Coordinating retraining when necessary
• Reinforcing company safety policies and expectations
• Helping ensure required safety training is completed
• Maintaining safety training records
• Reviewing driver safety performance with leadership
• Identifying drivers who may need additional coaching or training
• Recognizing drivers who consistently demonstrate strong safety performance

SAFETY INCIDENTS & ACCIDENTS

When an incident occurs, you will help ensure it is handled quickly and properly.

Responsibilities may include:

• Responding to reported vehicle accidents and safety incidents
• Gathering employee statements and relevant documentation
• Collecting photos, reports, and other incident information
• Maintaining organized accident and incident files
• Conducting follow-up with involved employees
• Helping identify root causes and prevent repeat incidents
• Coordinating post-incident coaching or retraining
• Tracking accident and incident trends
• Escalating serious safety concerns to leadership
• Helping ensure required reporting procedures are followed

SAFETY TRAINING & ACCOUNTABILITY

• Coordinate recurring driver safety training
• Conduct safety meetings and toolbox talks
• Reinforce defensive driving practices
• Review safe backing, parking, seat belt, distraction, and speed expectations
• Reinforce proper package handling and lifting practices
• Monitor compliance with required safety procedures
• Document safety coaching conversations
• Follow up with employees after safety violations
• Help administer corrective action when safety expectations are not met
• Maintain accurate training and coaching records

ATTENDANCE & RELIABILITY

Attendance is critical in delivery operations.

You will:

• Monitor daily attendance
• Track call-outs, tardiness, and no-shows
• Follow up with employees regarding attendance issues
• Identify recurring attendance and reliability trends
• Maintain proper attendance documentation
• Coordinate coaching and corrective action when necessary
• Help ensure employees understand attendance expectations
• Work with leadership to address recurring reliability problems

EMPLOYEE RELATIONS

• Serve as a primary HR contact for delivery drivers
• Answer employee questions
• Address workplace concerns professionally and promptly
• Handle employee complaints and workplace issues
• Conduct fact-finding and employee investigations when necessary
• Document employee conversations and incidents
• Help resolve workplace conflicts
• Maintain confidentiality when handling sensitive employee information
• Promote clear communication between employees and management

PERFORMANCE & ACCOUNTABILITY

We want someone who can build strong relationships with employees while also maintaining clear expectations.

Responsibilities include:

• Track employee performance and reliability
• Coordinate employee coaching
• Prepare and maintain corrective-action documentation
• Assist leadership with write-ups and performance improvement
• Follow up to ensure performance issues are corrected
• Recognize high-performing employees
• Help administer employee incentive and recognition programs
• Identify employees with leadership potential
• Support employee retention initiatives
• Maintain a positive but accountable workplace culture

PAYROLL & TIMEKEEPING SUPPORT

• Review employee time punches
• Identify missed or incorrect punches
• Follow up regarding timekeeping issues
• Monitor meal and rest break records
• Assist with payroll corrections
• Review attendance and PTO records
• Help resolve employee payroll questions
• Maintain accurate documentation

OFFBOARDING

• Coordinate employee separations
• Prepare termination and separation documentation
• Ensure company property is returned
• Maintain accurate separation records
• Assist leadership with termination meetings when necessary
• Help ensure offboarding is handled professionally and consistently

THIS IS A HANDS-ON POSITION

You will be supporting a large team of delivery drivers in a fast-paced environment.

You should be comfortable:

• Working directly with drivers every day
• Coaching employees on safety and performance
• Handling difficult conversations professionally
• Investigating accidents and employee issues
• Reviewing safety data and identifying trends
• Conducting safety meetings and training
• Following up consistently when expectations are not met
• Managing multiple priorities at the same time
• Spending time in the delivery station and around the driver workforce
• Taking ownership of problems until they are resolved

We are looking for someone who does not simply identify problems — we want someone who takes action to solve them.

WHO WE'RE LOOKING FOR

The ideal candidate is:

• Highly organized
• Dependable and reliable
• Safety-focused
• Friendly and approachable
• Confident having difficult conversations
• Able to enforce standards professionally
• Strong at following up
• Detail-oriented
• Comfortable working with a large hourly workforce
• Calm under pressure
• Able to manage multiple priorities
• Tech-savvy
• Comfortable using spreadsheets, email, and HR systems
• Able to work independently
• Proactive and willing to take ownership

QUALIFICATIONS

Experience in one or more of the following is strongly preferred:

• Human Resources
• Safety management
• Driver safety
• Recruiting
• Employee relations
• HR coordination
• Workplace safety
• Transportation
• Logistics
• Fleet or delivery operations
• Accident or incident investigation
• Training and coaching
• Managing a high-volume hourly workforce

Previous delivery or transportation industry experience is helpful but not required.

REQUIREMENTS

• Strong written and verbal communication skills
• Strong organizational and follow-up skills
• Comfortable handling confidential employee information
• Comfortable coaching employees and enforcing safety expectations
• Basic computer and spreadsheet proficiency
• Ability to work on-site in Oakley
• Valid driver's license and reliable transportation

WHAT SUCCESS LOOKS LIKE

A successful person in this role will help us:

• Keep the site properly staffed
• Maintain a strong recruiting pipeline
• Improve employee attendance and reliability
• Reduce unnecessary turnover
• Improve driver safety performance
• Reduce preventable accidents and safety incidents
• Identify safety trends before they become larger problems
• Maintain accurate HR and safety documentation
• Ensure safety coaching and retraining are completed
• Address employee issues quickly
• Improve communication between drivers and leadership
• Build a strong culture of safety and accountability

WHY JOIN US?

This is an opportunity to take real ownership of the people and safety functions of a fast-paced delivery operation.

You won't simply process paperwork.

You will work directly with employees and leadership and have a meaningful impact on hiring, retention, driver safety, performance, employee culture, and the overall success of the delivery site.

If you enjoy working with people, improving safety, solving problems, and holding teams to high standards, we'd like to meet you.

APPLY TODAY

If you have experience in HR, recruiting, employee relations, safety, transportation, logistics, driver training, or high-volume workforce management, apply today with your resume.

We're looking for someone ready to take ownership of our people, strengthen our safety culture, and help build a reliable, professional team.

Pay: From $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person