Department Manager Jobs in Dallas, TX

Job Summary

Location and Travel

The Department Manager will oversee the Texas market. This is a remote role, with approximately one week of travel within Texas each month. Candidates based in Dallas or San Antonio are preferred.

Key Responsibilities

• Lead, supervise, and direct the day-to-day activities and overall performance of the assigned department.
• Recruit, hire, train, develop, and manage department personnel in accordance with company policies and procedures.
• Provide coaching, mentoring, and performance feedback while making recommendations related to promotions, compensation, corrective action, and employee development.
• Manage staffing levels, workload distribution, and resource allocation to support project schedules and customer requirements.
• Plan, monitor, and manage department and project financial performance, including labor, costs, budgets, and profitability.
• Oversee project scopes that may include structured cabling, audio-visual (AV), security, life safety, estimating, and Building Information Modeling (BIM).
• Participate in and/or lead estimating, proposal, and bid activities to support new and existing business opportunities.
• Monitor project execution to ensure work meets company standards for quality, safety, productivity, and customer delivery.
• Serve as a key company liaison with customer representatives, maintaining strong relationships and addressing operational needs, concerns, and expectations.
• Identify opportunities to improve department and account processes and develop and implement solutions that increase efficiency, consistency, and overall performance.
• Partner with internal teams and leadership to resolve operational challenges and support department and company objectives.
• Promote a safety-first culture and ensure compliance with company policies, procedures, and applicable project requirements.
• Perform additional duties and responsibilities as assigned.

Leadership Expectations

Physical and Professional Requirements

• Demonstrated ability to work independently, maintain a positive and professional approach, and lead teams through operational and process improvements.
• Ability to represent and promote the Company’s culture, mission, and values when working with employees, customers, vendors, and business partners.
• Strong problem-solving, critical thinking, written communication, and verbal presentation skills.
• Ability to read, interpret, and apply project documentation, including blueprints, specifications, reports, and quality requirements.
• Ability to travel within the branch and/or regional territory as business needs require.
• Ability to learn and effectively use Company and customer project management systems.
• Ability to obtain and maintain a Company-sponsored American Express card.
• Regular and reliable attendance is required.

Education, Experience, and Skills

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum of seven (7) years of supervisory or management experience.
• Minimum of five (5) years of experience in telecommunications, construction, or a related technical field.
• Demonstrated experience serving as a primary customer contact or liaison between customers and internal teams.
• Proven ability to define project requirements, develop scopes of work, establish detailed project tasks, and manage projects through successful completion and customer turnover.
• Experience managing multiple projects, priorities, and deadlines simultaneously.
• Demonstrated ability to lead and manage multiple direct reports, including exempt and non-exempt employees.
• Proficiency with Microsoft Office, including Word, Excel, and Microsoft Project.
• Must meet Company driving requirements and maintain eligibility to operate a Company vehicle, as applicable.