Digital Ambassador Jobs
Digital Ambassador jobs are open across consumer brands, tech, healthcare, and nonprofit sectors, from entry-level to senior program lead, with specializations in social media advocacy, community outreach, and brand representation. Find a role that fits below and apply directly.
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About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com (https://sentral.com/).
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property. One of two shift times will be assigned, the days of each will vary depending on staffing needs.
- 3:00PM - 11:30PM
- 11:00PM - 7:30AM
What You'll Do:
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Run daily reports, identify any special requests, and check reports for accuracy
- Protect the property and its residents by monitoring who comes in and out of the premises
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Manage building access for guests, residents, and authorized vendors using key system technology
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Develop and maintain positive working relationships among building staff
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
- Work on special projects as deemed necessary by management
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.- Premiums apply for spouse, dependent, or family coverage plans
- Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
- Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
- Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
- Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
- Stand behind a desk for the majority of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 20 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com (https://sentral.com/).
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person position located on-site of the property. One of two shift times will be assigned, the days of each will vary depending on staffing needs.
- 3:00PM - 11:30PM
- 11:00PM - 7:30AM
What You'll Do:
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Run daily reports, identify any special requests, and check reports for accuracy
- Protect the property and its residents by monitoring who comes in and out of the premises
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Manage building access for guests, residents, and authorized vendors using key system technology
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Develop and maintain positive working relationships among building staff
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
- Work on special projects as deemed necessary by management
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.- Premiums apply for spouse, dependent, or family coverage plans
- Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
- Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
- Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
- Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
- Stand behind a desk for the majority of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 20 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
See All 1,056+ Digital Ambassador Jobs
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Find Digital Ambassador JobsDigital Ambassador Job Market
Who's Hiring
- American Eagle Outfitters389
- Macy's108
- Ralph Lauren52
- Hilton Grand Vacations27
- Rothy's24
Top Industries Hiring
- Distribution & Wholesale
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in digital ambassador jobs.
- Experience building or engaging online communities on social platforms
- Strong written and verbal communication skills for brand storytelling
- Ability to create short-form video, graphics, or digital content
- Familiarity with content scheduling and analytics tools
- Experience representing a brand, cause, or organization to external audiences
- Bachelor's degree in communications, marketing, or a related field preferred
Tips for Your Digital Ambassador Job Search
Tailor your resume to advocacy metrics
Digital ambassador roles prioritize measurable impact over job titles. Quantify your reach, engagement growth, event attendance you drove, or audience segments you activated. Hiring managers want proof you can move people to action, not just create content.
Highlight platform-specific community experience
Generic 'social media experience' won't set you apart. Name the platforms you managed, the content formats you used, and the community size you worked with. Employers hiring digital ambassadors want someone who already knows how to build trust in a specific space.
Apply early to roles that fit
Migrate Mate lists digital ambassador openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies with active ambassador programs
Many digital ambassador programs are built in-house by brand, marketing, or community teams rather than through recruiters. Search job listings that mention ambassador program management, peer advocacy, or brand champion networks to find teams actively building this function.
Prepare a portfolio of real influence examples
Bring two or three concrete examples to your interview: a campaign you amplified, a community you grew, or a message you translated for a specific audience. Screenshots, engagement data, or brief case summaries make your advocacy work tangible and verifiable.
Follow up with a value-focused note
After your interview, send a follow-up that references a specific challenge the team mentioned and ties it to a capability you demonstrated. Digital ambassador candidates who connect their skills to a real business need stand out more than those who send generic thank-you notes.
Digital Ambassador Jobs: Frequently Asked Questions
Which companies are hiring the most digital ambassadors?
The most active employers for digital ambassadors right now are American Eagle Outfitters, Macy's, and Ralph Lauren, and the most openings are in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Industries with the most consistent hiring include consumer brands, healthcare systems, and mission-driven nonprofits.
How many digital ambassador jobs are remote?
About 19% of digital ambassador openings are fully remote or hybrid as of November 2026, reflecting the fundamentally online nature of the work. Roles focused on content creation, online community management, and virtual event representation tend to have the highest remote availability, while in-person or campus-based ambassador positions are more likely to require a physical location.
How do you become a digital ambassador?
Start by building a visible presence in a specific community or platform where you can demonstrate real engagement. Develop content creation skills and document the impact of your outreach work with concrete examples. Apply to entry-level ambassador, community associate, or brand advocate roles to gain formal program experience, then move into program coordination or management as you grow.
Can you get a digital ambassador job with little or no experience?
Yes, many digital ambassador roles are designed for candidates who are earlier in their careers, particularly in campus, nonprofit, and consumer brand contexts. Volunteer advocacy work, student organization leadership, peer mentorship, or running your own content channel all count as relevant experience. Lead your application with the outcomes you drove, even in informal settings, rather than waiting until you have traditional work history.
What does the digital ambassador interview process look like?
Most digital ambassador interviews include an initial screening call focused on communication style and brand fit, followed by a skills-based interview where you walk through past advocacy or community work. Some employers add a practical component, such as drafting a sample post, outlining an outreach plan, or doing a short presentation. Final-round interviews often involve the marketing, community, or brand team you would work with directly.
Where can I find and apply to digital ambassador jobs?
You can find and apply to digital ambassador jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing on the platform.
See All 1,056+ Digital Ambassador Jobs
Find roles that match your experience and apply in just a few clicks.
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