Digital Banking Specialist Jobs

Position Summary

The Digital Banking Fraud Analyst is responsible for monitoring digital banking fraud detection systems and performing prompt initial investigations of suspicious activity involving online banking users and transactions. This role serves as a frontline fraud response function by reviewing system-generated alerts, contacting clients to validate activity, and taking swift, appropriate actions to mitigate potential fraud exposure and minimize potential losses.

The Digital Banking Fraud Analyst works closely with clients, business partners, and internal departments to investigate suspected fraud events, restrict or disable digital banking access when necessary, and document investigative findings through the case management system. Given the time-sensitive nature of fraud mitigation, the position requires a strong sense of urgency, exceptional accuracy, sound judgment, and the ability to prioritize and respond effectively in a fast-paced environment. The position requires strong analytical skills, sound judgment, attention to detail, and the ability to effectively and professionally communicate with clients during potentially sensitive and high-risk situations.

Duties & Responsibilities

Fraud Monitoring & Investigation

• Monitor and review fraud detection alerts generated through digital banking fraud monitoring systems
• Conduct initial investigations of suspicious online banking activity using internal systems and available client information
• Evaluate alerts and determine appropriate next steps based on fraud risk, established procedures, and available evidence
• Escalate suspicious activity and high-risk cases to Fraud Management or other designated teams as appropriate

Client Communication

• Contact clients via telephone to validate potentially fraudulent activity and gather information necessary to support investigations
• Provide clear and professional communication to clients regarding account restrictions, fraud concerns, and resolution steps
• Deliver exceptional customer service while managing sensitive fraud-related situations

Risk Mitigation

• Take appropriate fraud prevention actions, including temporarily disabling digital banking access in accordance with established procedures
• Coordinate with internal partners to implement account controls and fraud mitigation measures
• Assist with fraud recovery efforts and other loss prevention activities when applicable

Case Management & Documentation

• Maintain accurate and detailed case documentation including investigative actions, findings, client interactions, and final resolution
• Ensure all investigations are documented in the case management system in accordance with regulatory requirements, policies, and procedures
• Prepare supporting documentation and evidence for escalated investigations

Partnership & Collaboration

• Work closely with Treasury Management Support, Customer Care, Bankers and Fraud teams throughout the fraud case lifecycle to ensure timely resolution and a seamless client experience
• Participate in fraud trend identification and recommend process improvements to enhance fraud prevention efforts

Education & Experience

Knowledge of:

• Strong analytical and problem-solving skills with the ability to identify potential fraud indicators
• Excellent verbal and written communication skills
• Strong organizational and time management abilities

Ability to:

• Multi-task and work independently
• Perform duties with attention to detail; high level of accuracy
• Exercise sound judgment and make risk-based decisions

Education and Training:

• Associates required, Bachelors preferred
• 1-3 years of digital banking, fraud prevention, banking operations, customer service, or related financial services experience required
• Previous experience conducting investigations or managing fraud alerts preferred

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $23 - 29/hr)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.