Director of Sales Support Jobs
Director of Sales Support jobs are open across technology, manufacturing, financial services, and retail, with specializations in sales operations, proposal management, and presales enablement, from manager-level contributors up to senior director and VP roles. See the openings below and apply to the ones that match your experience.
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Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.
Job Description
Taylor & Francis is seeking an experienced operations leader to take ownership of global sales support services across all regions. As Associate Director, Global Sales Support, you will be accountable for building a consistent, efficient, and well-controlled quote-to-invoice process, driving data accuracy across regional commercial records, and preparing our support function for readiness under the new Unified Commercial (UC) model. You will lead the four Regional Sales Operations Managers and, through them, the regional support teams who keep our commercial engine running smoothly every day.
This is a pivotal leadership role sitting within Commercial Strategy & Operations, working as a peer to the Global Sales Operations Lead and the Global Systems & Data Lead to ensure our sales support infrastructure scales with the business.
What You'll Be Doing:
Global Service Delivery & People Leadership
- Lead and develop the four Regional Sales Support Managers, setting shared objectives, capacity priorities, performance standards, and development plans.
- Define service levels and establish a regular operating cadence covering backlog management, turnaround times, quality, escalations, and process adherence.
- Harmonize processes globally while accommodating documented local requirements, and scale best practices across regions.
- Manage cross-regional escalations and provide strong support to Sales and Inside Sales teams, without assuming ownership of the Inside Sales function itself.
Quote-to-Invoice & Commercial Transaction Execution
- Own the sales-support operating process from quote preparation and approval through to accurate order and invoicing handoffs, working closely with Finance and order-management owners to agree clear boundaries.
- Ensure commercial terms, customer details, and approved pricing/discount conditions are captured correctly, applying rules set by the Global Pricing Director and escalating exceptions as needed.
- Reduce rework and errors at transaction handoffs by defining clear controls, ownership, and resolution paths for common issues.
- Translate changes arising from the UC model into standardized workflows, training needs, and operational acceptance criteria.
Data Capture & Operational Controls
- Own the timeliness, completeness, and accuracy of information entered by regional teams into account, opportunity, and other commercial records.
- Implement front-line validation, exception handling, and remediation routines, aligned with data definitions and standards owned by Systems & Data.
- Ensure data captured at source properly supports forecasting, invoicing, reporting, and incentive calculations, resolving regional input issues promptly.
Partnership & Continuous Improvement
- Partner with Sales Operations on forecast inputs, deal status, territory changes, and recurring data defects.
- Work with Systems & Data to specify usability needs, test process changes, and manage adoption (while Technology retains technical build ownership).
- Collaborate with Global Enablement to maintain practical instructions, playbooks, and training materials for regional support users.
Decision Rights & Role Boundaries
- Sales Support owns frontline data entry and transaction execution; Systems & Data owns data structures, standards, and CRM business governance.
- Sales Operations owns forecasts, performance metrics, and incentive reporting; Sales Support supplies correct and timely regional inputs.
- Pricing owns price and discount policy; Finance and billing functions retain their designated accounting, invoicing, and cash-control responsibilities.
- Inside Sales remains a separate commercial sales capability unless an explicit reporting-line decision changes this.
What Success Looks Like:
- Consistent quote-to-invoice workflows with documented exceptions across all regions.
- Agreed service levels consistently met, with visible improvement in turnaround time, backlog reduction, and first-time-right processing.
- Measurable improvement in the completeness and accuracy of commercial data at the point of entry.
- The four Regional Sales Operations Managers operating with clear accountabilities, resource plans, and performance routines.
- UC process changes implemented smoothly, with a stable support service and minimal disruption.
Qualifications
What We're Looking For:
Experience & Knowledge
- Proven multi-region people leadership and change management capability.
- Strong understanding of quote-to-invoice and institutional/subscription sales processes.
- Experience in service operations, capacity planning, and process standardization.
- Working knowledge of CRM systems and a strong commercial data discipline.
- Excellent judgment, escalation management skills, and confident stakeholder communication.
Relevant Experience
- Proven experience in sales support, sales operations, or commercial operations.
- Demonstrated experience leading managers or distributed teams.
- A track record of setting service levels and standardizing processes across multiple regions or units.
- Experience with institutional, academic, subscription, journals, or eBook business models, along with system transitions, is highly desirable.
Key Working Relationships
Regional Sales Leaders; Finance; Global Pricing; Commercial Strategy; Global Enablement; Technology; and the other two Commercial Operations leads - all with clearly defined ownership and escalation paths
Additional Information
Closing date: Monday 23rd November 2026
Applications are shortlisted on a rolling basis. We therefore encourage you to apply at the earliest opportunity.
You must have the right to reside and work in the United States.
Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of the Philadelphia office to ensure that as a balanced worker they can make it to our office location 3 days per week.
What we offer in return:
-
Annual salary of circa $100,000- $120,000 USD + bonus
- Salary commensurate with experience
- 15 paid vacation days
- 10 paid sick days
- 2 paid floating holidays
- Paid parental leave
- Paid leave for life events; i.e. wedding or moving
- Medical, dental, & vision benefits
- 4 paid volunteering days per year
- Paid day off for your birthday
- 401(k) match
- Flexible working schedule
- Seasonal social and charitable events
-
Training and development
- We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.
We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact recruitment@tandf.co.uk
Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.
Job Description
Taylor & Francis is seeking an experienced operations leader to take ownership of global sales support services across all regions. As Associate Director, Global Sales Support, you will be accountable for building a consistent, efficient, and well-controlled quote-to-invoice process, driving data accuracy across regional commercial records, and preparing our support function for readiness under the new Unified Commercial (UC) model. You will lead the four Regional Sales Operations Managers and, through them, the regional support teams who keep our commercial engine running smoothly every day.
This is a pivotal leadership role sitting within Commercial Strategy & Operations, working as a peer to the Global Sales Operations Lead and the Global Systems & Data Lead to ensure our sales support infrastructure scales with the business.
What You'll Be Doing:
Global Service Delivery & People Leadership
- Lead and develop the four Regional Sales Support Managers, setting shared objectives, capacity priorities, performance standards, and development plans.
- Define service levels and establish a regular operating cadence covering backlog management, turnaround times, quality, escalations, and process adherence.
- Harmonize processes globally while accommodating documented local requirements, and scale best practices across regions.
- Manage cross-regional escalations and provide strong support to Sales and Inside Sales teams, without assuming ownership of the Inside Sales function itself.
Quote-to-Invoice & Commercial Transaction Execution
- Own the sales-support operating process from quote preparation and approval through to accurate order and invoicing handoffs, working closely with Finance and order-management owners to agree clear boundaries.
- Ensure commercial terms, customer details, and approved pricing/discount conditions are captured correctly, applying rules set by the Global Pricing Director and escalating exceptions as needed.
- Reduce rework and errors at transaction handoffs by defining clear controls, ownership, and resolution paths for common issues.
- Translate changes arising from the UC model into standardized workflows, training needs, and operational acceptance criteria.
Data Capture & Operational Controls
- Own the timeliness, completeness, and accuracy of information entered by regional teams into account, opportunity, and other commercial records.
- Implement front-line validation, exception handling, and remediation routines, aligned with data definitions and standards owned by Systems & Data.
- Ensure data captured at source properly supports forecasting, invoicing, reporting, and incentive calculations, resolving regional input issues promptly.
Partnership & Continuous Improvement
- Partner with Sales Operations on forecast inputs, deal status, territory changes, and recurring data defects.
- Work with Systems & Data to specify usability needs, test process changes, and manage adoption (while Technology retains technical build ownership).
- Collaborate with Global Enablement to maintain practical instructions, playbooks, and training materials for regional support users.
Decision Rights & Role Boundaries
- Sales Support owns frontline data entry and transaction execution; Systems & Data owns data structures, standards, and CRM business governance.
- Sales Operations owns forecasts, performance metrics, and incentive reporting; Sales Support supplies correct and timely regional inputs.
- Pricing owns price and discount policy; Finance and billing functions retain their designated accounting, invoicing, and cash-control responsibilities.
- Inside Sales remains a separate commercial sales capability unless an explicit reporting-line decision changes this.
What Success Looks Like:
- Consistent quote-to-invoice workflows with documented exceptions across all regions.
- Agreed service levels consistently met, with visible improvement in turnaround time, backlog reduction, and first-time-right processing.
- Measurable improvement in the completeness and accuracy of commercial data at the point of entry.
- The four Regional Sales Operations Managers operating with clear accountabilities, resource plans, and performance routines.
- UC process changes implemented smoothly, with a stable support service and minimal disruption.
Qualifications
What We're Looking For:
Experience & Knowledge
- Proven multi-region people leadership and change management capability.
- Strong understanding of quote-to-invoice and institutional/subscription sales processes.
- Experience in service operations, capacity planning, and process standardization.
- Working knowledge of CRM systems and a strong commercial data discipline.
- Excellent judgment, escalation management skills, and confident stakeholder communication.
Relevant Experience
- Proven experience in sales support, sales operations, or commercial operations.
- Demonstrated experience leading managers or distributed teams.
- A track record of setting service levels and standardizing processes across multiple regions or units.
- Experience with institutional, academic, subscription, journals, or eBook business models, along with system transitions, is highly desirable.
Key Working Relationships
Regional Sales Leaders; Finance; Global Pricing; Commercial Strategy; Global Enablement; Technology; and the other two Commercial Operations leads - all with clearly defined ownership and escalation paths
Additional Information
Closing date: Monday 23rd November 2026
Applications are shortlisted on a rolling basis. We therefore encourage you to apply at the earliest opportunity.
You must have the right to reside and work in the United States.
Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of the Philadelphia office to ensure that as a balanced worker they can make it to our office location 3 days per week.
What we offer in return:
-
Annual salary of circa $100,000- $120,000 USD + bonus
- Salary commensurate with experience
- 15 paid vacation days
- 10 paid sick days
- 2 paid floating holidays
- Paid parental leave
- Paid leave for life events; i.e. wedding or moving
- Medical, dental, & vision benefits
- 4 paid volunteering days per year
- Paid day off for your birthday
- 401(k) match
- Flexible working schedule
- Seasonal social and charitable events
-
Training and development
- We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.
We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact recruitment@tandf.co.uk
Director of Sales Support Jobs by Experience Level
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Find JobsDirector of Sales Support Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of sales support jobs.
- 5 or more years of experience in sales operations, presales, or sales support leadership
- Proven ability to manage and develop a sales support or inside sales team
- Proficiency with CRM platforms such as Salesforce to track pipeline and reporting
- Experience with CPQ tools, proposal software, or RFP management systems
- Strong cross-functional collaboration with sales, finance, legal, and product teams
- Bachelor's degree in business, marketing, or a related field
Tips for Your Director of Sales Support Job Search
Quantify your operations impact on the resume
Hiring managers for director of sales support roles want to see numbers tied to pipeline efficiency, quote turnaround time, or bid win rates. Replace vague claims about team leadership with metrics that show how your support function moved revenue forward.
Highlight cross-functional coordination experience
Directors of sales support sit between sales, finance, legal, and product. Your resume should name the specific teams you partnered with and what you delivered together, whether that was a CPQ rollout, a contract approval workflow, or a territory assignment redesign.
Apply early to roles that fit
Migrate Mate lists director of sales support openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target job titles that map to your specialization
The role is posted under at least a dozen titles, including Sales Operations Director, Director of Sales Enablement, and Presales Director. Search each variant separately so you don't miss openings that match your background but use different terminology.
Prepare a presales or proposal portfolio
If your background is in RFP management or solutions consulting, bring a sanitized sample of a winning proposal or presales deck to interviews. It shifts the conversation from credentials to demonstrated execution and separates you from candidates who only talk about process.
Negotiate scope before you negotiate compensation
In final-round conversations, clarify headcount authority, budget ownership, and whether the support function reports into you or is matrixed elsewhere. Ambiguity on those points creates misaligned expectations fast, and resolving them upfront signals executive-level thinking.
Director of Sales Support Jobs: Frequently Asked Questions
Which companies are hiring the most director of sales supports?
The companies hiring the most director of sales supports right now include Lion, Häfele, and Senergy Petroleum, with the largest share of openings in Ohio, Arizona, and Louisiana, based on current listings on Migrate Mate as of November 2026. Technology, manufacturing, and financial services companies account for a significant portion of active postings.
How many director of sales support jobs are remote?
About 100% of director of sales support openings are fully remote or hybrid as of November 2026, with remote availability concentrated in sales operations and presales enablement sub-functions. Roles that require hands-on coordination of field sales teams or proposal centers are more frequently posted as on-site or regional.
How do you become a director of sales support?
Most directors of sales support move up from sales operations analyst, inside sales manager, or presales roles, building expertise in CRM administration, proposal management, or revenue enablement along the way. Earning cross-functional project ownership, demonstrating measurable improvements to sales cycle efficiency, and stepping into team leadership are the clearest paths to director-level consideration.
Can you get hired as a director of sales support without direct management experience?
It is difficult but possible if you can show you led a function, project, or program that produced results a team would otherwise have delivered. Emphasize any ownership of sales tools, RFP pipelines, or enablement initiatives where you set direction and held accountability. Some companies will hire strong individual contributors into director roles when the team is small or new.
What does the director of sales support interview process look like?
The process typically begins with a recruiter screen focused on your background and leadership scope, followed by a panel interview with the VP of Sales, a finance or operations leader, and sometimes a peer director. Expect a case study or presentation round where you are asked to diagnose a sales support bottleneck or redesign a proposal workflow, then a final conversation with a C-suite executive.
Where can I find and apply to director of sales support jobs?
You can find and apply to director of sales support jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your specialization and experience level, then apply directly to each listing that fits.
See All 5 Director of Sales Support Jobs
Find roles that match your experience and apply in just a few clicks.
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