Director of Service Operations Jobs
Director of Service Operations jobs are open across healthcare, logistics, technology, and financial services, covering specializations in customer support operations, facilities management, and service delivery, at every level from operations manager to senior director. See the openings below and apply to the ones that match your experience.
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Showing 5 of 42+ Director of Service Operations jobs
MINIMUM QUALIFICATIONS REQUIRED:
High School Diploma or GED Certificate.
Bachelor's Degree in Engineering, Business or related field or equivalent experience in Business or Accounting.
10 years in a senior management position in utility customer service and operations.
7 years' utility related project management experience.
Bi-lingual English/Navajo preferred.
Valid State Driver's License required (subject to motor record review).
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
Work collaboratively with NTUA's Safety and Training department to maintain and enhance the company's Safety and Training programs.
Direct the improvement of staff effectiveness by counseling, training, and recommending corrective action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
Direct and manage the supervision of personnel, which includes work allocation, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Develop and direct measurable customer service, call center, and operational performance expectations for Customer Experience department and district staff according to department goals and objectives.
Achieve financial objectives by directing the administration of the annual budget; reviews and approving expenses, write offs and work order fund process; presenting and justifying budget recommendations to appropriate personnel.
Ensure improvement of customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Contribute customer service information and recommendations for strategic plans and initiatives.
Ensure auditing of customer services procedures and trends to determine improvements and enhancements.
Promote and is accountable for employee safety awareness, conducts safety meetings and enforces rules and regulations.
Direct and participate in the planning process for future district development and growth of the business.
Ensure district projects meet deadlines and that regulatory and financial compliance is achieved.
Oversee all technical training programs for all levels within the department.
Host regular staff meetings to ensure communication between personnel, departments, and accounting-related activities.
Direct the improvement of district effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Direct planned inspection and maintenance programs for implementation by district and HQ operations staff.
Responsible for project management that encompasses all phases of the projects, including preliminary planning, project meetings, designs, construction activities, and provides schedules and timelines. Performs monitoring, tracking and reporting on the projects.
Maintain professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
Enforce company policies and procedures.
Perform other duties as assigned.
Navajo Preference
Navajo Veteran Preference
This institution is an equal opportunity provider and employer.
MINIMUM QUALIFICATIONS REQUIRED:
High School Diploma or GED Certificate.
Bachelor's Degree in Engineering, Business or related field or equivalent experience in Business or Accounting.
10 years in a senior management position in utility customer service and operations.
7 years' utility related project management experience.
Bi-lingual English/Navajo preferred.
Valid State Driver's License required (subject to motor record review).
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
Work collaboratively with NTUA's Safety and Training department to maintain and enhance the company's Safety and Training programs.
Direct the improvement of staff effectiveness by counseling, training, and recommending corrective action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
Direct and manage the supervision of personnel, which includes work allocation, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Develop and direct measurable customer service, call center, and operational performance expectations for Customer Experience department and district staff according to department goals and objectives.
Achieve financial objectives by directing the administration of the annual budget; reviews and approving expenses, write offs and work order fund process; presenting and justifying budget recommendations to appropriate personnel.
Ensure improvement of customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Contribute customer service information and recommendations for strategic plans and initiatives.
Ensure auditing of customer services procedures and trends to determine improvements and enhancements.
Promote and is accountable for employee safety awareness, conducts safety meetings and enforces rules and regulations.
Direct and participate in the planning process for future district development and growth of the business.
Ensure district projects meet deadlines and that regulatory and financial compliance is achieved.
Oversee all technical training programs for all levels within the department.
Host regular staff meetings to ensure communication between personnel, departments, and accounting-related activities.
Direct the improvement of district effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Direct planned inspection and maintenance programs for implementation by district and HQ operations staff.
Responsible for project management that encompasses all phases of the projects, including preliminary planning, project meetings, designs, construction activities, and provides schedules and timelines. Performs monitoring, tracking and reporting on the projects.
Maintain professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
Enforce company policies and procedures.
Perform other duties as assigned.
Navajo Preference
Navajo Veteran Preference
This institution is an equal opportunity provider and employer.
See All 42 Director of Service Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsDirector of Service Operations Job Market
Who's Hiring
Top Industries Hiring
- Retail
- Luxury Goods
- Consumer Goods
- Medical Devices
What Employers Look For
The qualifications that appear most often in director of service operations jobs.
- 7 or more years of progressive operations or service management experience
- Proven leadership of large cross-functional or geographically distributed teams
- Experience owning SLA development, monitoring, and enforcement at an organizational level
- Proficiency with ITSM platforms, workforce management tools, or CRM systems
- Bachelor's degree in business administration, operations management, or a related field
- ITIL certification or equivalent service management framework knowledge preferred
Tips for Your Director of Service Operations Job Search
Quantify your service-level metrics on your resume
Hiring managers for director of service operations roles expect to see hard numbers: cost reductions, SLA attainment rates, team size, and ticket volume managed. Replace vague descriptions with measurable outcomes from each position you've held.
Apply early to roles that fit
Migrate Mate lists director of service operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your service vertical
Director of service operations roles in healthcare, SaaS, and logistics require different technical fluencies. Filter openings by industry to avoid wasting applications on environments where your domain knowledge won't translate directly.
Prepare a cross-functional leadership story
Interviewers for this role almost always probe how you've collaborated with finance, HR, and product teams. Prepare two or three specific examples where you drove service improvements that required buy-in outside your direct reporting structure.
Negotiate scope before you negotiate compensation
Before accepting an offer, clarify budget authority, headcount ownership, and which service lines you'll oversee. Directors hired into ambiguous mandates often find their authority is narrower than the title suggests, which affects your ability to deliver results.
Follow up with a post-interview operations memo
After a final-round interview, send a one-page written summary of the top two or three service challenges you discussed and how you'd approach them in the first 90 days. It demonstrates strategic thinking in a format hiring committees can circulate.
Director of Service Operations Jobs: Frequently Asked Questions
Which companies are hiring the most director of service operationss?
The most active employers for director of service operationss right now are Good Evans, The Waters, and LawnStarter, and the most openings are in California, Florida, and Georgia, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large logistics companies consistently post the highest volume of director-level service operations roles.
How many director of service operations jobs are remote?
About 62% of director of service operations openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common because many organizations expect this leader to be physically present for frontline teams. Sub-functions tied to digital service delivery, such as SaaS customer success operations and IT service management, tend to offer the most remote flexibility.
How do you become a director of service operations?
Start in an operations coordinator or team lead role, then move into a manager position where you own service-level agreements and a reporting team. Build cross-functional experience by partnering with finance and product on process improvement projects. Certifications in ITIL or project management strengthen your candidacy for director-level postings, as does demonstrated experience reducing cost-per-ticket or improving customer satisfaction scores at scale.
Can you get hired as a director of service operations without direct experience?
Candidates without the exact title can compete by emphasizing transferable scope: if you've managed a large service team, owned SLA targets, or led an operations transformation project, those accomplishments speak directly to what hiring managers need. Roles in adjacent titles like operations manager, service delivery manager, or head of support are strong launching points, and moving into a director role at a smaller organization first is a practical path upward.
What does the director of service operations interview process look like?
Most hiring processes for this role include an initial screening call focused on your leadership scope and industry background, followed by a structured interview with the hiring manager covering operational strategy and SLA management. Expect at least one panel interview with cross-functional stakeholders from finance, HR, or product. Final rounds often include a case study or presentation where you outline how you'd approach a specific service challenge the organization is facing.
Where can I find and apply to director of service operations jobs?
You can find and apply to director of service operations jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and seniority level, then apply directly to each listing that fits. New openings are added regularly, so checking back frequently gives you the best shot at catching recently posted roles.
See All 42 Director of Service Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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