E-3 Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in business, operations, or a related field. Australian professionals can secure two-year renewable E-3 status with no lottery and no annual cap, making this one of the most direct paths to U.S. operations leadership.
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Get Access To All JobsINTRODUCTION
Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.
What is Monograph?
Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.
Why Work at Monograph?
People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
ABOUT THE ROLE
As our Customer Experience (CX) Operations Manager, you will drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. A successful candidate is highly analytical, skilled at creating processes, and can confidently lead both insight generation and execution. Reporting to our VP Operations, the CX Operations Manager will act as the operations steward for workflows and systems for the VP of CX.
YOUR ROLE
- Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs
- Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) — coordinate root cause analysis, and ensure timely resolution to minimize downstream business impact
- Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn) to identify and address process or insights gaps in the customer journey
- Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
- Analyze and improve our Customer Health Score. Leverage strategic score feedback to build on and improve relationship management processes
- Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management)
- Collaborate closely between the Operations team and Product to align infrastructure and ensure CX reporting is accurate, consistent, and accessible
- Establishing, maintaining, and enforcing SLAs across Revenue and CX teams
YOU HAVE
- Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Clear communication with excellent written, verbal, and listening skills
- Strong leadership and interpersonal skills with an ability to drive cross-functional teams
- Strong project management skills focused on driving change in a complex environment
- Highly meticulous with detail, ability to manage multiple concurrent projects, and collaborate effectively across multiple departments and meet deadlines
- Ability to effectively document processes utilized by CX for new and existing team members
YOUR EXPERIENCE
- 3+ years relevant experience in Customer Experience operations or sales operations
- Demonstrated experience rolling out and working with Customer Success Platforms (i.e. Custify, Intercom, Salesforce etc.)
- Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
- Proficiency in SQL
- Salesforce admin-level skills are a bonus
COMPENSATION
- $110,000 - $135,000 salary (depending on experience), plus a comprehensive benefits package.
We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.
YOU'LL LOVE OUR BENEFITS
🎭 Innovative engineering and product culture
💰 Early-stage well-funded company
❤️ Inclusion and diversity as a company priority
And for US-based, full-time employees:
🌡 100% premium coverage on our healthcare plans for employees and their families
🦷 Dental & vision coverage for employees and families
🖥 New laptop & equipment
🏋🏻♀️ Wellness Stipend
INTRODUCTION
Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.
What is Monograph?
Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.
Why Work at Monograph?
People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
ABOUT THE ROLE
As our Customer Experience (CX) Operations Manager, you will drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. A successful candidate is highly analytical, skilled at creating processes, and can confidently lead both insight generation and execution. Reporting to our VP Operations, the CX Operations Manager will act as the operations steward for workflows and systems for the VP of CX.
YOUR ROLE
- Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs
- Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) — coordinate root cause analysis, and ensure timely resolution to minimize downstream business impact
- Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn) to identify and address process or insights gaps in the customer journey
- Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
- Analyze and improve our Customer Health Score. Leverage strategic score feedback to build on and improve relationship management processes
- Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management)
- Collaborate closely between the Operations team and Product to align infrastructure and ensure CX reporting is accurate, consistent, and accessible
- Establishing, maintaining, and enforcing SLAs across Revenue and CX teams
YOU HAVE
- Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Clear communication with excellent written, verbal, and listening skills
- Strong leadership and interpersonal skills with an ability to drive cross-functional teams
- Strong project management skills focused on driving change in a complex environment
- Highly meticulous with detail, ability to manage multiple concurrent projects, and collaborate effectively across multiple departments and meet deadlines
- Ability to effectively document processes utilized by CX for new and existing team members
YOUR EXPERIENCE
- 3+ years relevant experience in Customer Experience operations or sales operations
- Demonstrated experience rolling out and working with Customer Success Platforms (i.e. Custify, Intercom, Salesforce etc.)
- Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
- Proficiency in SQL
- Salesforce admin-level skills are a bonus
COMPENSATION
- $110,000 - $135,000 salary (depending on experience), plus a comprehensive benefits package.
We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.
YOU'LL LOVE OUR BENEFITS
🎭 Innovative engineering and product culture
💰 Early-stage well-funded company
❤️ Inclusion and diversity as a company priority
And for US-based, full-time employees:
🌡 100% premium coverage on our healthcare plans for employees and their families
🦷 Dental & vision coverage for employees and families
🖥 New laptop & equipment
🏋🏻♀️ Wellness Stipend
See all 972+ Customer Operations Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Operations Manager
Frame your degree for specialty occupation
Customer Operations Manager roles require demonstrating that your bachelor's degree directly relates to the position. A degree in business, operations management, or a related field strengthens your specialty occupation case. Unrelated degrees paired with extensive experience need careful framing in your LCA documentation.
Target employers with active LCA filing history
Search DOL's Office of Foreign Labor Certification disclosure data to identify companies that have filed LCAs for operations or customer success roles. Employers already familiar with the LCA process move faster and make fewer errors in your sponsorship paperwork.
Address E-3 early in final-round negotiations
Bring up E-3 sponsorship after you have a verbal offer, not before. Explain that the employer files the LCA with DOL before your consulate appointment and that no lottery is involved. Most hiring managers conflate E-3 with H-1B until you clarify the difference.
Use Migrate Mate's E-3 filing service for LCA and paperwork
Once you have a signed offer letter, use Migrate Mate's E-3 filing service to handle your LCA submission and visa paperwork. This is where many applicants lose time or make errors that delay their consulate appointment, particularly around prevailing wage documentation.
Prepare an operations-focused credential packet
Compile your Australian qualification transcripts, any professional certifications, and a role-specific employment verification letter before you start applying. U.S. consulates assess whether your background supports the specific operations manager duties listed in the job description.
Understand the prevailing wage tier before accepting an offer
DOL assigns a prevailing wage level to your LCA based on job duties and location. Customer Operations Manager roles typically fall at Level II or III. If the offered salary sits below the applicable prevailing wage, the LCA will be rejected and your visa application cannot proceed.
Customer Operations Manager jobs are hiring across the US. Find yours.
Find Customer Operations Manager JobsCustomer Operations Manager E-3 Visa: Frequently Asked Questions
How do I find Customer Operations Manager jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals seeking E-3 sponsorship in the U.S. and surfaces Customer Operations Manager roles from employers who understand the visa process. Searching general job boards means manually screening out companies that have no experience with E-3 or conflate it with H-1B, which wastes significant time during your job search.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Operations Manager role qualify as a specialty occupation for the E-3?
Yes, provided the role requires a bachelor's degree or higher in a specific field such as business administration, operations management, or a related discipline. Roles where the employer accepts any degree, or where no degree is required, can fail the specialty occupation test at the consulate. Your offer letter and the LCA must reflect degree-specific requirements to support the application.
How does the E-3 visa compare to the H-1B for Customer Operations Manager roles?
The E-3 has no annual lottery and no cap that fills up, meaning you can start the process at any time of year and move directly to a consulate appointment once the LCA is certified. H-1B requires entering a lottery in March with an October start date at the earliest. For operations managers with a confirmed offer, the E-3 timeline is substantially shorter and more predictable.
Can I change employers or get promoted while on an E-3 visa?
Changing employers requires your new employer to file a fresh LCA and obtain a new E-3 visa stamp before you begin work, or file a change of status if you're already inside the U.S. A promotion that changes your job title or duties significantly may also require an updated LCA. Internal role changes within the same company and same duties generally do not require a new filing.
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