E-3 Visa Customer Retention Specialist Jobs
Customer Retention Specialist roles qualify for E-3 visa sponsorship when tied to a bachelor's degree in business, marketing, communications, or a related field. Australian professionals bring strong analytical and client management skills that U.S. employers in SaaS, financial services, and e-commerce actively recruit for, with no lottery standing between you and a two-year renewable work visa.
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Get Access To All JobsAsset and Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.
Your Impact
The Marcus US Marketing Team is seeking a visionary and strategic Vice President to lead the US Deposits Marketing Retention team. This critical leadership role is responsible for defining, championing, and executing the strategy for customer experiences and communications that drive prospect conversion and significantly enhance existing customer stickiness. As a data-driven leader, you will strategically leverage customer behaviors and perceptions across the entire customer lifecycle to build and optimize engagement campaigns that drive product adoption, foster deep loyalty, and proactively reduce churn across our large portfolio of customers.
The Vice President will leverage advanced data analytics and customer research insights to define, champion, and execute innovative marketing strategies and campaigns aimed at retaining and growing our customer base. This includes overseeing the development and execution of comprehensive Go-To-Market (GTM) strategies for new product offerings and launches, directing the identification and segmentation of key customer cohorts in close partnership with our analytics team, providing strategic direction to creative teams, establishing robust testing frameworks and performance measurement, and interpreting advanced analytics to continuously optimize and evolve programs.
The ideal candidates will possess extensive experience in pioneering and scaling customer loyalty programs that intelligently identify and deliver relevant product offers organically within the customer lifecycle, ultimately driving product affinity and sustained customer retention. The successful candidate will possess deep expertise across diverse marketing channels, including email, SMS, Push, and print, and understand the strategic nuances of each. Experience in a content marketing leadership capacity is highly valued.
Job Summary and Responsibilities:
- Lead the strategic development and execution of comprehensive campaign plans and strategies that facilitate customer onboarding and product adoption, clearly articulating a strategic approach to "next-best action" across the customer journey.
- Ensure strategic alignment of all retention initiatives with overarching Marcus business goals and objectives.
- Oversee the efficient and accurate implementation of campaigns within CRM platforms, leveraging advanced capabilities and vendor resources where necessary.
- Drive the definition of advanced data requirements for CRM tools to enable highly personalized, predictive, and scalable campaigns.
- Establish and champion key performance indicators (KPIs) and work closely with analytics teams to drive actionable insights and optimize program performance.
- Architect and champion sophisticated multi-variate testing frameworks to continuously optimize program effectiveness and drive innovation.
- Provide strategic leadership and direction to creative teams, ensuring brand consistency, compliance, and compelling messaging.
- Champion process innovation and operational excellence to scale retention marketing capabilities in a rapidly growing business environment.
- Cultivate and lead highly collaborative relationships with a variety of cross-functional teams, including Analytics, Creative Services/Design, Compliance, Legal, Product, Brand, and external partners/agencies.
- Serve as a thought leader, driving continuous innovation and adoption of best practices in customer loyalty marketing and retention strategies.
Basic Requirements:
- 10+ years of progressive leadership experience in loyalty/email marketing, CRM, product marketing, or digital marketing, preferably within a financial services context.
- Proven expertise in leveraging and optimizing enterprise-level marketing automation and CRM platforms (e.g., Adobe Campaign, Marketo, Braze, Oracle/Responsys, or similar).
- Proficiency in agile project management methodologies and tools (e.g., JIRA, Confluence).
- Exceptional analytical acumen with a proven track record of leveraging data to drive strategic decisions and measurable business outcomes.
- Demonstrated ability to strategically identify, analyze, and resolve complex business challenges.
- Proven leadership in defining, optimizing, and implementing scalable processes and governance frameworks.
- Advanced proficiency in data visualization and reporting tools (e.g., Tableau).
- Bachelor's Degree required; MBA or advanced degree preferred.
Desired Characteristics:
- Exceptional strategic vision combined with a strong bias for action and execution excellence, with a relentless focus on customer experience.
- A highly proactive and self-directed leader who identifies and capitalizes on strategic opportunities for the business.
- Intellectually curious and a courageous challenger of the status quo, driving continuous improvement and innovation.
- Proven ability to lead and manage complex, multi-faceted projects to successful completion autonomously.
- Superior interpersonal and stakeholder management skills, with a proven ability to influence and lead in a matrixed environment.
- Meticulous attention to detail and a proactive, strategic approach to risk management.
- Exceptional executive-level oral and written communication and presentation skills.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Salary Range
The expected base salary for this New York, New York United States based position is $160,000 - $270,000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.
Benefits
Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.
We Offer Best-In-Class Benefits
Healthcare & Medical Insurance
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
Holiday & Vacation Policies
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.
Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).
Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs
Read more about the full suite of class-leading benefits our firm has to offer.
Opportunity Overview
CORPORATE TITLE
Vice President
OFFICE LOCATION(S)
New York
DIVISION
Asset & Wealth Management
Asset and Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.
Your Impact
The Marcus US Marketing Team is seeking a visionary and strategic Vice President to lead the US Deposits Marketing Retention team. This critical leadership role is responsible for defining, championing, and executing the strategy for customer experiences and communications that drive prospect conversion and significantly enhance existing customer stickiness. As a data-driven leader, you will strategically leverage customer behaviors and perceptions across the entire customer lifecycle to build and optimize engagement campaigns that drive product adoption, foster deep loyalty, and proactively reduce churn across our large portfolio of customers.
The Vice President will leverage advanced data analytics and customer research insights to define, champion, and execute innovative marketing strategies and campaigns aimed at retaining and growing our customer base. This includes overseeing the development and execution of comprehensive Go-To-Market (GTM) strategies for new product offerings and launches, directing the identification and segmentation of key customer cohorts in close partnership with our analytics team, providing strategic direction to creative teams, establishing robust testing frameworks and performance measurement, and interpreting advanced analytics to continuously optimize and evolve programs.
The ideal candidates will possess extensive experience in pioneering and scaling customer loyalty programs that intelligently identify and deliver relevant product offers organically within the customer lifecycle, ultimately driving product affinity and sustained customer retention. The successful candidate will possess deep expertise across diverse marketing channels, including email, SMS, Push, and print, and understand the strategic nuances of each. Experience in a content marketing leadership capacity is highly valued.
Job Summary and Responsibilities:
- Lead the strategic development and execution of comprehensive campaign plans and strategies that facilitate customer onboarding and product adoption, clearly articulating a strategic approach to "next-best action" across the customer journey.
- Ensure strategic alignment of all retention initiatives with overarching Marcus business goals and objectives.
- Oversee the efficient and accurate implementation of campaigns within CRM platforms, leveraging advanced capabilities and vendor resources where necessary.
- Drive the definition of advanced data requirements for CRM tools to enable highly personalized, predictive, and scalable campaigns.
- Establish and champion key performance indicators (KPIs) and work closely with analytics teams to drive actionable insights and optimize program performance.
- Architect and champion sophisticated multi-variate testing frameworks to continuously optimize program effectiveness and drive innovation.
- Provide strategic leadership and direction to creative teams, ensuring brand consistency, compliance, and compelling messaging.
- Champion process innovation and operational excellence to scale retention marketing capabilities in a rapidly growing business environment.
- Cultivate and lead highly collaborative relationships with a variety of cross-functional teams, including Analytics, Creative Services/Design, Compliance, Legal, Product, Brand, and external partners/agencies.
- Serve as a thought leader, driving continuous innovation and adoption of best practices in customer loyalty marketing and retention strategies.
Basic Requirements:
- 10+ years of progressive leadership experience in loyalty/email marketing, CRM, product marketing, or digital marketing, preferably within a financial services context.
- Proven expertise in leveraging and optimizing enterprise-level marketing automation and CRM platforms (e.g., Adobe Campaign, Marketo, Braze, Oracle/Responsys, or similar).
- Proficiency in agile project management methodologies and tools (e.g., JIRA, Confluence).
- Exceptional analytical acumen with a proven track record of leveraging data to drive strategic decisions and measurable business outcomes.
- Demonstrated ability to strategically identify, analyze, and resolve complex business challenges.
- Proven leadership in defining, optimizing, and implementing scalable processes and governance frameworks.
- Advanced proficiency in data visualization and reporting tools (e.g., Tableau).
- Bachelor's Degree required; MBA or advanced degree preferred.
Desired Characteristics:
- Exceptional strategic vision combined with a strong bias for action and execution excellence, with a relentless focus on customer experience.
- A highly proactive and self-directed leader who identifies and capitalizes on strategic opportunities for the business.
- Intellectually curious and a courageous challenger of the status quo, driving continuous improvement and innovation.
- Proven ability to lead and manage complex, multi-faceted projects to successful completion autonomously.
- Superior interpersonal and stakeholder management skills, with a proven ability to influence and lead in a matrixed environment.
- Meticulous attention to detail and a proactive, strategic approach to risk management.
- Exceptional executive-level oral and written communication and presentation skills.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Salary Range
The expected base salary for this New York, New York United States based position is $160,000 - $270,000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.
Benefits
Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.
We Offer Best-In-Class Benefits
Healthcare & Medical Insurance
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
Holiday & Vacation Policies
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.
Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).
Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs
Read more about the full suite of class-leading benefits our firm has to offer.
Opportunity Overview
CORPORATE TITLE
Vice President
OFFICE LOCATION(S)
New York
DIVISION
Asset & Wealth Management
See all E-3 Visa Customer Retention Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Retention Specialist Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Retention Specialist
Align your degree to the role
E-3 visa specialty occupation requires your bachelor's degree field to match the role. A degree in marketing, business, or communications supports a Customer Retention Specialist application. A degree in an unrelated field will need a credential evaluation explaining the connection.
Target SaaS and subscription-based employers
SaaS, fintech, and subscription e-commerce companies have built retention functions into their core operations and are far more likely to have E-3 filing infrastructure than traditional retail or hospitality businesses. Filter your search by industry before approaching employers.
Confirm LCA readiness before accepting an offer
Your employer must file a Labor Condition Application with DOL before you can apply for your E-3 visa. Ask during final negotiations whether their HR or legal team has filed LCAs before. First-time sponsors face a learning curve that can delay your start date.
Use Migrate Mate to handle your filing
Once you have a signed offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork from start to consulate appointment. Many employers agree to sponsor only when the process is straightforward and low-burden on their HR team.
Get your Australian credentials evaluated early
A three-year Australian bachelor's degree is generally accepted as equivalent to a U.S. four-year degree for E-3 purposes, but consular officers can ask. A formal credential evaluation from a NACES-member body documents equivalency and removes ambiguity at your interview.
Address dual intent proactively at your interview
The E-3 does not allow dual intent, so consular officers will assess your ties to Australia. Prepare concrete evidence of nonimmigrant intent: property, family, or professional connections at home. Retention roles with defined project scopes can help frame your temporary purpose.
E-3 Visa Customer Retention Specialist: Frequently Asked Questions
How do I find Customer Retention Specialist jobs with E-3 visa sponsorship?
Search Migrate Mate to find Customer Retention Specialist roles at employers with active E-3 and H-1B visa filing history. Filtering by companies that have sponsored work visas before narrows your list to employers already familiar with the LCA process, which dramatically reduces the time between offer and visa approval.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Retention Specialist role qualify as an E-3 specialty occupation?
Yes, provided the position genuinely requires a bachelor's degree in a directly related field such as business, marketing, or communications. If the job description accepts any degree or lists the degree as preferred rather than required, it may not meet the specialty occupation standard. Ask your employer to confirm the role's minimum educational requirement before filing.
How does the E-3 compare to the H-1B for Customer Retention Specialist roles?
The E-3 is available only to Australian nationals and has a 10,500 annual cap that has never been exhausted, meaning there is no lottery. The H-1B is open to all nationalities but requires winning a randomized lottery against tens of thousands of competing registrations. For an Australian professional, the E-3 is a direct path to the same type of role without the lottery risk.
Can I change employers after starting on an E-3 as a Customer Retention Specialist?
Yes, but the E-3 is employer-specific. Your new employer must file a fresh LCA with DOL and you will need a new visa stamp before re-entering the U.S. if your current stamp has expired. If you are already in the U.S., you can start with the new employer once the new LCA is certified and the employer has confirmed sponsorship, without waiting for a new stamp in most cases.