E-3 Visa Customer Success Operations Jobs
Customer Success Operations roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field such as business, information systems, or communications. Australian professionals can secure two-year renewable status with no lottery and no cap, making this one of the more straightforward U.S. work visa pathways for ops-focused CS professionals.
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Customer Success Operations & Insights Lead
Job Description Summary
The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.
Key Responsibilities
Gainsight Administration 35% of time
- Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing).
- Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches.
- Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs.
- Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects.
- Own release management: sandbox testing, documentation, enablement, and change communications.
Smartsheet Solution Design & Reporting 20% of time
- Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management.
- Develop automated workflows: forms, update requests, reminders, alerts, and approvals.
- Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards.
- Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences.
- Document templates and operating guides; train users and manage permissions.
- Project Manage Action Plans as needed.
Executive-Level Client Summary & Insights 45% of Time
- Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement.
- These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written.
- Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will
- Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience.
- Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product.
- Maintain a library of client case studies and referenceable outcomes; manage version control.
Cross-Functional Enablement & Governance
- Define operating standards for data quality, tagging, health score inputs, and playbook compliance.
- Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content.
- Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics.
- Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $131,750.00 - $155,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Job Title
Customer Success Operations & Insights Lead
Job Description Summary
The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.
Key Responsibilities
Gainsight Administration 35% of time
- Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing).
- Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches.
- Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs.
- Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects.
- Own release management: sandbox testing, documentation, enablement, and change communications.
Smartsheet Solution Design & Reporting 20% of time
- Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management.
- Develop automated workflows: forms, update requests, reminders, alerts, and approvals.
- Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards.
- Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences.
- Document templates and operating guides; train users and manage permissions.
- Project Manage Action Plans as needed.
Executive-Level Client Summary & Insights 45% of Time
- Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement.
- These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written.
- Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will
- Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience.
- Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product.
- Maintain a library of client case studies and referenceable outcomes; manage version control.
Cross-Functional Enablement & Governance
- Define operating standards for data quality, tagging, health score inputs, and playbook compliance.
- Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content.
- Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics.
- Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $131,750.00 - $155,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Success Operations
Frame your degree for specialty occupation
E-3 requires your bachelor's degree to match the role's field. A degree in business, information systems, or communications typically supports a Customer Success Operations title. If your degree is in an unrelated field, document how your coursework maps to the role's core functions before approaching employers.
Target employers with LCA filing history
Employers who have previously filed Labor Condition Applications with the DOL for similar roles already understand the sponsorship process. Prioritize SaaS companies, enterprise software vendors, and customer experience platforms, where Customer Success Operations roles are structurally embedded and sponsorship is a known cost.
Clarify specialty occupation before accepting an offer
Not every Customer Success Operations posting meets the E-3 specialty occupation standard. Before accepting, confirm the job description explicitly requires a bachelor's degree in a specific field, not just any degree. A vague requirement like 'degree preferred' can complicate your LCA certification.
Use Migrate Mate's E-3 filing service for your LCA
Once you have an offer, the LCA must be certified by the DOL before your visa appointment. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end, from DOL submission through consulate preparation, so filing errors don't delay your start date.
Prepare your Australian credentials for U.S. equivalency
Australian three-year bachelor's degrees are generally accepted as equivalent to U.S. four-year degrees for E-3 purposes. Have your transcripts ready and, if your employer's attorney requests it, obtain a credential evaluation from a NACES-member evaluator before your consulate appointment.
Negotiate who covers government filing fees
The E-3 does not require employer-paid I-129 filing fees the way H-1B does, since most E-3 applicants apply directly at a consulate. Understand which fees fall to you versus your employer, and confirm the LCA filing timeline with HR before your start date is locked in.
Customer Success Operations jobs are hiring across the US. Find yours.
Find Customer Success Operations JobsCustomer Success Operations E-3 Visa: Frequently Asked Questions
How do I find Customer Success Operations jobs that offer E-3 visa sponsorship?
Search Migrate Mate to filter Customer Success Operations roles by employers with active E-3 and LCA sponsorship history. Generic job searches rarely surface sponsorship intent upfront. Migrate Mate surfaces employers who have already sponsored similar roles, so you're not cold-applying to companies that will decline at the offer stage.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Operations role qualify as a specialty occupation for the E-3?
It can, but the job description has to specifically require a bachelor's degree in a defined field, such as business, information systems, or communications. Generic postings that list a degree as preferred rather than required may not satisfy the specialty occupation standard. Ask the employer to confirm the educational requirement before the LCA is filed with the DOL.
How does the E-3 compare to the H-1B for Customer Success Operations professionals?
The E-3 has no annual lottery and no cap, so you can apply year-round and start as soon as your consulate appointment clears. The H-1B requires winning a lottery with roughly a 25 percent selection rate, and approved petitions only take effect October 1. For Australian professionals in Customer Success Operations, the E-3 is a materially faster and more predictable path.
Can I switch Customer Success Operations employers while on an E-3?
Yes, but you need a new LCA certified by the DOL and a new visa stamp or a change of status filing before you start with the new employer. Your current E-3 status is tied to the original employer and role. If you're already in the U.S., confirm with your new employer whether they'll initiate the LCA immediately after your offer is signed.
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