E-3 Visa Customer Success Operations Jobs
Customer Success Operations roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field such as business, information systems, or communications. Australian professionals can secure two-year renewable status with no lottery and no cap, making this one of the more straightforward U.S. work visa pathways for ops-focused CS professionals.
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Get Access To All JobsINTRODUCTION
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
- Partner with CS leadership to translate strategy into actionable operational workflows
- Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation
- Design and implement scalable coverage models that align team resources with customer needs as the business expands
- Oversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team members
- Lead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the team
- Establish and monitor key performance metrics, program health scores, and time to onboard across all DX products
- Drive high-precision gross and net retention forecasting to ensure accurate revenue predictability
- Develop sophisticated metrics, reporting, and dashboards for post-sales managers to provide real-time visibility into team performance
- Identify opportunities to automate manual processes, reducing administrative burden and allowing the team to focus on high-value customer interactions
- Optimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experience
- Identify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiency
BASIC QUALIFICATIONS
- Experience partnering with leadership to design playbooks and actionable plans
- Deep understanding of customer success metrics, including gross and net retention
- Self-sufficient and comfortable driving results with little direction
- Strong excel proficiency
- Experience with Salesforce and Gainsight preferred
- Proactive, self-directed and results-oriented
- Bachelor’s degree, or equivalent, a must
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: USD 149400 - USD 195050
- Zone B: USD 135000 - USD 176250
- Zone C: USD 124200 - USD 162150
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
INTRODUCTION
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities
- Partner with CS leadership to translate strategy into actionable operational workflows
- Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation
- Design and implement scalable coverage models that align team resources with customer needs as the business expands
- Oversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team members
- Lead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the team
- Establish and monitor key performance metrics, program health scores, and time to onboard across all DX products
- Drive high-precision gross and net retention forecasting to ensure accurate revenue predictability
- Develop sophisticated metrics, reporting, and dashboards for post-sales managers to provide real-time visibility into team performance
- Identify opportunities to automate manual processes, reducing administrative burden and allowing the team to focus on high-value customer interactions
- Optimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experience
- Identify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiency
BASIC QUALIFICATIONS
- Experience partnering with leadership to design playbooks and actionable plans
- Deep understanding of customer success metrics, including gross and net retention
- Self-sufficient and comfortable driving results with little direction
- Strong excel proficiency
- Experience with Salesforce and Gainsight preferred
- Proactive, self-directed and results-oriented
- Bachelor’s degree, or equivalent, a must
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: USD 149400 - USD 195050
- Zone B: USD 135000 - USD 176250
- Zone C: USD 124200 - USD 162150
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
See all 618+ E-3 Visa Customer Success Operations Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Success Operations
Frame your degree for specialty occupation
E-3 visa requires your bachelor's degree to match the role's field. A degree in business, information systems, or communications typically supports a Customer Success Operations title. If your degree is in an unrelated field, document how your coursework maps to the role's core functions before approaching employers.
Target employers with LCA filing history
Employers who have previously filed Labor Condition Applications with the DOL for similar roles already understand the sponsorship process. Prioritize SaaS companies, enterprise software vendors, and customer experience platforms, where Customer Success Operations roles are structurally embedded and sponsorship is a known cost.
Clarify specialty occupation before accepting an offer
Not every Customer Success Operations posting meets the E-3 specialty occupation standard. Before accepting, confirm the job description explicitly requires a bachelor's degree in a specific field, not just any degree. A vague requirement like 'degree preferred' can complicate your LCA certification.
Use Migrate Mate's E-3 filing service for your LCA
Once you have an offer, the LCA must be certified by the DOL before your visa appointment. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end, from DOL submission through consulate preparation, so filing errors don't delay your start date.
Prepare your Australian credentials for U.S. equivalency
Australian three-year bachelor's degrees are generally accepted as equivalent to U.S. four-year degrees for E-3 purposes. Have your transcripts ready and, if your employer's attorney requests it, obtain a credential evaluation from a NACES-member evaluator before your consulate appointment.
Negotiate who covers government filing fees
The E-3 does not require employer-paid I-129 filing fees the way H-1B visa does, since most E-3 applicants apply directly at a consulate. Understand which fees fall to you versus your employer, and confirm the LCA filing timeline with HR before your start date is locked in.
E-3 Visa Customer Success Operations: Frequently Asked Questions
How do I find Customer Success Operations jobs that offer E-3 visa sponsorship?
Search Migrate Mate to filter Customer Success Operations roles by employers with active E-3 and LCA sponsorship history. Generic job searches rarely surface sponsorship intent upfront. Migrate Mate surfaces employers who have already sponsored similar roles, so you're not cold-applying to companies that will decline at the offer stage.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Operations role qualify as a specialty occupation for the E-3?
It can, but the job description has to specifically require a bachelor's degree in a defined field, such as business, information systems, or communications. Generic postings that list a degree as preferred rather than required may not satisfy the specialty occupation standard. Ask the employer to confirm the educational requirement before the LCA is filed with the DOL.
How does the E-3 compare to the H-1B for Customer Success Operations professionals?
The E-3 has no annual lottery and no cap, so you can apply year-round and start as soon as your consulate appointment clears. The H-1B requires winning a lottery with roughly a 25 percent selection rate, and approved petitions only take effect October 1. For Australian professionals in Customer Success Operations, the E-3 is a materially faster and more predictable path.
Can I switch Customer Success Operations employers while on an E-3?
Yes, but you need a new LCA certified by the DOL and a new visa stamp or a change of status filing before you start with the new employer. Your current E-3 status is tied to the original employer and role. If you're already in the U.S., confirm with your new employer whether they'll initiate the LCA immediately after your offer is signed.