E-3 Visa Director Of Merchandising Jobs
Director of Merchandising roles in the U.S. qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in business, retail management, or a related field. The E-3 has no lottery and renews every two years, making it a stable path for Australian merchandising leaders pursuing U.S. careers.
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Get Access To All JobsINTRODUCTION
We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
ROLE OVERVIEW
Own the redemption experience from redeem to doorstep, and the catalog behind every box. Today, fulfillment and merchandising are spread across Customer Support, Product, and our vendors, which works at small scale but not as Boxes grows. You will be the first person to own this function, working remotely from anywhere in the US and partnering closely with Customer Support and the Boxes Product team, with a clear mandate to scale our fulfillment process and decision rights set in your first 30 days. The scope of this role will grow with Boxes, and you’ll help shape it.
KEY RESPONSIBILITIES
Fulfillment Operations
Every redemption ships fast, right, and without friction.
- Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions.
- Manage fulfillment vendors against clear SLAs (time to ship, accuracy, rejection and fill rates) with a weekly vendor scorecard.
- Own the fulfillment playbooks, macros, and escalation paths Customer Support uses, and partner with the Director of Customer Support to drive fulfillment ticket volume down at the root cause.
- Build clean processes for the hard cases: out-of-stock items, vendor rejections, lost or damaged shipments, address problems, and substitutions.
- Partner with Risk on redemption review so legitimate players get their items quickly and bad actors don’t.
- Work with Finance to reconcile vendor invoices, reserves, and cost to fulfill each month.
- Keep players informed with proactive shipping and delivery communication in product and in CRM.
Merchandising, Sourcing & Vendor Strategy
The right products, from the right vendors, at the right price.
- Own the Boxes catalog: which products are offered, which boxes they sit in, and keeping variety fresh so every box feels worth opening.
- Find and source new items and categories, with sports cards as an immediate gap.
- Source, evaluate, negotiate with, and onboard fulfillment vendors, and build lasting relationships by understanding what each vendor offers.
- Partner with Boxes Product on item values, rarity tiers, and value bands so the catalog supports each box’s target economics.
- Own vendor and pricing data integrations: scope vendor APIs and market price feeds with Engineering so catalog values track the real market.
- Spot trends early: new set releases, highly sought-after cards, and limited-release drops that should land in boxes while players care.
- Monitor catalog health: stale items, pricing drift, sourcing risk, and items vendors repeatedly can’t fill.
- Design repeatable processes for vendor onboarding, item sourcing, and catalog refresh so the function scales with Boxes.
Leadership & Cross-Functional Work
Hands-on today, with room to build
- Agree on decision rights with Boxes Product and CS for catalog, pricing, and vendor choices.
- Build and lead a small and lean team as volume scales, with a hiring plan in your first 90 days.
- Publish a weekly report to leadership covering fulfillment KPIs, vendor performance, catalog changes, and the top issues you’re fixing.
- Set the operating rhythm with CS, Boxes Product, Engineering, Risk, and Finance so handoffs are clear and nothing falls between teams.
HOW WE’LL MEASURE SUCCESS
- Time to ship: Median and 90th percentile (p90) days from redemption to shipment, within vendor SLA.
- Order accuracy: Right item, right condition, right address, with minimal loss or damage.
- Fulfillment ticket rate: Fulfillment-related CS contacts per 100 redemptions, trending down.
- Vendor fill rate: Share of orders accepted and filled within the listed price range.
- Catalog variety and freshness: Active SKUs, categories covered, and new items added each month.
- Pricing accuracy and cost: Catalog values vs. market, and all-in cost to fulfill per redemption.
QUALIFICATIONS
Required
- 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising, including 2+ years leading people or leading work across teams without direct authority.
- Hands-on merchandising or catalog management experience.
- You have run 3PL (third-party logistics), drop-ship, or vendor relationships against SLAs, and have negotiated vendor terms and SLAs.
- You think in systems: you would rather fix the process than answer the same ticket twice.
- Data fluent. Comfortable working in spreadsheets and dashboards; SQL is a plus.
- You want to build something durable: strong processes, vendor relationships, and eventually a team.
Preferred
- Procurement experience.
- Technical enough to scope a vendor API or data feed with engineers, even if you don’t write the code.
- Deep knowledge of trading cards or collectibles (Pokémon, sports, grading, market pricing).
- Experience at a collectibles marketplace, mystery box, or flash-sale e-commerce company.
- Background in Social+ gaming products.
- Experience at a fast-growing startup or scaling organization where you’ve built the playbook from the ground up.
ARB Interactive uses AI-assisted tools as part of our recruitment process, including skills matching, assessments, and interview note-taking. These tools help our talent team work efficiently and provide a consistent experience across candidates. All hiring decisions are made by our human recruitment and hiring team — AI tools assist, but do not determine, outcomes. Candidate information processed through these tools is handled in accordance with our Privacy Policy. If you have questions about our process or wish to request an accommodation, please contact recruiting@arbinteractive.com.
DIVERSITY COMMITMENT:
We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IMPORTANT SECURITY NOTICE:
Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.
INTRODUCTION
We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
ROLE OVERVIEW
Own the redemption experience from redeem to doorstep, and the catalog behind every box. Today, fulfillment and merchandising are spread across Customer Support, Product, and our vendors, which works at small scale but not as Boxes grows. You will be the first person to own this function, working remotely from anywhere in the US and partnering closely with Customer Support and the Boxes Product team, with a clear mandate to scale our fulfillment process and decision rights set in your first 30 days. The scope of this role will grow with Boxes, and you’ll help shape it.
KEY RESPONSIBILITIES
Fulfillment Operations
Every redemption ships fast, right, and without friction.
- Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions.
- Manage fulfillment vendors against clear SLAs (time to ship, accuracy, rejection and fill rates) with a weekly vendor scorecard.
- Own the fulfillment playbooks, macros, and escalation paths Customer Support uses, and partner with the Director of Customer Support to drive fulfillment ticket volume down at the root cause.
- Build clean processes for the hard cases: out-of-stock items, vendor rejections, lost or damaged shipments, address problems, and substitutions.
- Partner with Risk on redemption review so legitimate players get their items quickly and bad actors don’t.
- Work with Finance to reconcile vendor invoices, reserves, and cost to fulfill each month.
- Keep players informed with proactive shipping and delivery communication in product and in CRM.
Merchandising, Sourcing & Vendor Strategy
The right products, from the right vendors, at the right price.
- Own the Boxes catalog: which products are offered, which boxes they sit in, and keeping variety fresh so every box feels worth opening.
- Find and source new items and categories, with sports cards as an immediate gap.
- Source, evaluate, negotiate with, and onboard fulfillment vendors, and build lasting relationships by understanding what each vendor offers.
- Partner with Boxes Product on item values, rarity tiers, and value bands so the catalog supports each box’s target economics.
- Own vendor and pricing data integrations: scope vendor APIs and market price feeds with Engineering so catalog values track the real market.
- Spot trends early: new set releases, highly sought-after cards, and limited-release drops that should land in boxes while players care.
- Monitor catalog health: stale items, pricing drift, sourcing risk, and items vendors repeatedly can’t fill.
- Design repeatable processes for vendor onboarding, item sourcing, and catalog refresh so the function scales with Boxes.
Leadership & Cross-Functional Work
Hands-on today, with room to build
- Agree on decision rights with Boxes Product and CS for catalog, pricing, and vendor choices.
- Build and lead a small and lean team as volume scales, with a hiring plan in your first 90 days.
- Publish a weekly report to leadership covering fulfillment KPIs, vendor performance, catalog changes, and the top issues you’re fixing.
- Set the operating rhythm with CS, Boxes Product, Engineering, Risk, and Finance so handoffs are clear and nothing falls between teams.
HOW WE’LL MEASURE SUCCESS
- Time to ship: Median and 90th percentile (p90) days from redemption to shipment, within vendor SLA.
- Order accuracy: Right item, right condition, right address, with minimal loss or damage.
- Fulfillment ticket rate: Fulfillment-related CS contacts per 100 redemptions, trending down.
- Vendor fill rate: Share of orders accepted and filled within the listed price range.
- Catalog variety and freshness: Active SKUs, categories covered, and new items added each month.
- Pricing accuracy and cost: Catalog values vs. market, and all-in cost to fulfill per redemption.
QUALIFICATIONS
Required
- 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising, including 2+ years leading people or leading work across teams without direct authority.
- Hands-on merchandising or catalog management experience.
- You have run 3PL (third-party logistics), drop-ship, or vendor relationships against SLAs, and have negotiated vendor terms and SLAs.
- You think in systems: you would rather fix the process than answer the same ticket twice.
- Data fluent. Comfortable working in spreadsheets and dashboards; SQL is a plus.
- You want to build something durable: strong processes, vendor relationships, and eventually a team.
Preferred
- Procurement experience.
- Technical enough to scope a vendor API or data feed with engineers, even if you don’t write the code.
- Deep knowledge of trading cards or collectibles (Pokémon, sports, grading, market pricing).
- Experience at a collectibles marketplace, mystery box, or flash-sale e-commerce company.
- Background in Social+ gaming products.
- Experience at a fast-growing startup or scaling organization where you’ve built the playbook from the ground up.
ARB Interactive uses AI-assisted tools as part of our recruitment process, including skills matching, assessments, and interview note-taking. These tools help our talent team work efficiently and provide a consistent experience across candidates. All hiring decisions are made by our human recruitment and hiring team — AI tools assist, but do not determine, outcomes. Candidate information processed through these tools is handled in accordance with our Privacy Policy. If you have questions about our process or wish to request an accommodation, please contact recruiting@arbinteractive.com.
DIVERSITY COMMITMENT:
We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IMPORTANT SECURITY NOTICE:
Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.
See all 40+ E-3 Visa Director Of Merchandising Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Director Of Merchandising Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Director Of Merchandising
Frame your Australian credentials for U.S. hiring managers
A three-year Australian bachelor's degree satisfies the E-3 visa degree requirement, but U.S. employers often don't know this. Pair your transcript with a credential evaluation from a NACES-member agency before interviews to remove any hesitation.
Target retailers with established LCA filing history
Search the DOL's OFLC disclosure database for employers who have previously filed Labor Condition Applications for merchandising or buying roles. Past LCA filings signal that the employer already understands the E-3 sponsorship process and won't stall at the offer stage.
Find E-3 sponsoring employers through Migrate Mate
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you have an offer. Migrate Mate manages the end-to-end process from offer letter to consulate appointment, so you and your employer avoid costly filing errors.
Clarify sponsorship early in salary negotiations
Raise E-3 sponsorship before you reach the offer stage, not after. Ask directly whether the company has sponsored work visas before. This filters out employers who will withdraw offers once they learn sponsorship is required, saving you weeks of back-and-forth.
Confirm your role meets specialty occupation standards
Director of Merchandising positions typically require a degree specifically in retail management, business, or marketing, not just any bachelor's degree. If your job description includes strategic planning, vendor negotiation, or P&L ownership, that specificity strengthens the USCIS specialty occupation assessment.
Negotiate who covers the LCA and visa filing costs
The E-3 requires your employer to file a certified LCA with DOL before your consulate appointment. Some employers cover all filing costs; others expect candidates to cover the MRV fee. Settle this during offer negotiation, not after the paperwork has already been submitted.
E-3 Visa Director Of Merchandising: Frequently Asked Questions
How do I find Director of Merchandising jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australians seeking U.S. roles with E-3 sponsorship. Search by job title and filter for employers with E-3 or work visa filing history. Director of Merchandising roles appear across specialty retail, department stores, and e-commerce companies, many of which have prior sponsorship experience and understand the LCA process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Director of Merchandising role qualify as a specialty occupation for the E-3?
Yes, in most cases. USCIS evaluates whether the position normally requires a bachelor's degree or higher in a specific field. Director of Merchandising roles that involve strategic buying, financial planning, and vendor management typically satisfy this standard when tied to a degree in business, marketing, or retail management. Generic management roles with no field-specific degree requirement are harder to support.
How does the E-3 compare to the H-1B for Director of Merchandising roles?
The E-3 is available only to Australian nationals but has no annual cap and no lottery, so you can apply any time of year and start as soon as your visa is issued. The H-1B visa has an annual cap of 85,000 visas and requires a lottery, which means waiting up to a year or more even after securing an offer. For eligible Australians, the E-3 is a faster and more predictable path.
Can I switch merchandising employers after my E-3 is approved?
Yes, but your E-3 status is tied to the specific employer and LCA on file. If you change employers, the new company must file a fresh LCA with DOL and you'll need to attend a new consulate appointment for a visa stamp in your passport. There is no H-1B-style portability rule for the E-3, so plan the transition timeline carefully to avoid a gap in work authorization.