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Get Access To All JobsThe Natural History Museum of Utah is inviting candidates to apply for the role of Manager of the Guest and Member Experience Team (GMET). The position is an essential member of the Museum’s Philanthropy and Communications Department, overseeing NHMU’s annual Museum Membership program as well as the daily operations of NHMU’s Guest and Member Experience Team. The GMET Manager is responsible for: meeting annual membership goals and ensuring all aspects of the program run smoothly including our ongoing member acquisition, retention, fulfillment, and upgrade initiatives; overseeing the day-to-day activities and administrative functions of the GMET team including the supervision and mentoring of the department’s full-time staff members; working closely with the department’s Assistant Manager to ensure the successful recruitment, training, retention, and mentoring of the team’s essential part-time staff; delivering the highest quality customer service to guests, members, and NHMU colleagues; collaborating closely with other members of the department to advance a wide range of department and Museum goals; and more.
Responsibilities
Specific objectives for the Manager of the Guest and Member Experience Team include:
- Meeting Museum Membership goals by overseeing the successful execution of NHMU’s annual Museum Membership program, including onsite and direct mail renewal campaigns, onsite sales efforts, fulfillment efforts, member-specific events, and more. The Manager will also be responsible for developing initiatives to increase acquisition and retention as well as setting membership sales goals for team members and then working with staff to achieve these through training, coaching, and sales incentives.
- Serving as the public-facing ambassador for the Museum Membership program.
- Working with other members of the Philanthropy and Communications department to ensure Museum guests and Members receive messaging that is current, accurate, and consistent with what’s delivered across the Museum’s many communications channels.
- Ensuring the highest quality of onsite experience and customer service for guests, Members, and NHMU colleagues.
- Supervising and mentoring the six full-time members of the GMET staff.
- Working closely with the department’s Assistant Manager to ensure the successful recruitment, hiring, training, and retention of the nearly 20 part-time employees who work as GMET Associates and Sr. Associates. This passionate and dedicated team performs a variety of essential Museum functions including admission and membership sales, assisting guests in the Museum’s exhibitions, serving as receptionist for Museum staff, and more.
- Developing and implementing regular trainings to help the GMET team achieve the highest level of customer service standards and membership sales performance.
- Collaborating closely with other members of the Philanthropy and Communications department to advance department goals including the execution of philanthropic, member, marketing, and PR events and activities.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Senior Supervisor, Program Management: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences
The ideal candidate is passionate about leading a diverse team to advance the Museum’s mission, willing to work hard to meet the highest standards of customer service, and is eager to collaborate with colleagues across departments to meet ambitious goals and objectives. Previous Museum experience, as well as experience in retail environments with specific sales and performance goals, is a plus.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
-
- What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
-
- How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
Applicant Documents
Required Documents
-
Resume
-
Cover Letter
-
List of References
Optional Documents
- Letter of Recommendation 1
Open Date 06/30/2026
Requisition Number PRN45516B
Job Title Program Management
Working Title Manager, Guest and Manager Experience Team
Career Progression Track M00
Track Level M2 - Senior Supervisor
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Variable
Work Schedule Summary
The standard work schedule is five days a week. As the Guest and Member Experience Team is critical to enabling NHMU to serve guests seven days a week, the schedule includes at least one Saturday or Sunday weekly. Holidays and occasional evenings based on NHMU operations and Museum special events are also anticipated.
VP Area Academic Affairs
Department 00018 - Utah Museum of Natl Hist Oper
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 44500 to 64900
Close Date 07/29/2026
Priority Review Date (Note - Posting may close at any time)
The Natural History Museum of Utah is inviting candidates to apply for the role of Manager of the Guest and Member Experience Team (GMET). The position is an essential member of the Museum’s Philanthropy and Communications Department, overseeing NHMU’s annual Museum Membership program as well as the daily operations of NHMU’s Guest and Member Experience Team. The GMET Manager is responsible for: meeting annual membership goals and ensuring all aspects of the program run smoothly including our ongoing member acquisition, retention, fulfillment, and upgrade initiatives; overseeing the day-to-day activities and administrative functions of the GMET team including the supervision and mentoring of the department’s full-time staff members; working closely with the department’s Assistant Manager to ensure the successful recruitment, training, retention, and mentoring of the team’s essential part-time staff; delivering the highest quality customer service to guests, members, and NHMU colleagues; collaborating closely with other members of the department to advance a wide range of department and Museum goals; and more.
Responsibilities
Specific objectives for the Manager of the Guest and Member Experience Team include:
- Meeting Museum Membership goals by overseeing the successful execution of NHMU’s annual Museum Membership program, including onsite and direct mail renewal campaigns, onsite sales efforts, fulfillment efforts, member-specific events, and more. The Manager will also be responsible for developing initiatives to increase acquisition and retention as well as setting membership sales goals for team members and then working with staff to achieve these through training, coaching, and sales incentives.
- Serving as the public-facing ambassador for the Museum Membership program.
- Working with other members of the Philanthropy and Communications department to ensure Museum guests and Members receive messaging that is current, accurate, and consistent with what’s delivered across the Museum’s many communications channels.
- Ensuring the highest quality of onsite experience and customer service for guests, Members, and NHMU colleagues.
- Supervising and mentoring the six full-time members of the GMET staff.
- Working closely with the department’s Assistant Manager to ensure the successful recruitment, hiring, training, and retention of the nearly 20 part-time employees who work as GMET Associates and Sr. Associates. This passionate and dedicated team performs a variety of essential Museum functions including admission and membership sales, assisting guests in the Museum’s exhibitions, serving as receptionist for Museum staff, and more.
- Developing and implementing regular trainings to help the GMET team achieve the highest level of customer service standards and membership sales performance.
- Collaborating closely with other members of the Philanthropy and Communications department to advance department goals including the execution of philanthropic, member, marketing, and PR events and activities.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Senior Supervisor, Program Management: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences
The ideal candidate is passionate about leading a diverse team to advance the Museum’s mission, willing to work hard to meet the highest standards of customer service, and is eager to collaborate with colleagues across departments to meet ambitious goals and objectives. Previous Museum experience, as well as experience in retail environments with specific sales and performance goals, is a plus.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
-
- What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
-
- How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
Applicant Documents
Required Documents
-
Resume
-
Cover Letter
-
List of References
Optional Documents
- Letter of Recommendation 1
Open Date 06/30/2026
Requisition Number PRN45516B
Job Title Program Management
Working Title Manager, Guest and Manager Experience Team
Career Progression Track M00
Track Level M2 - Senior Supervisor
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Variable
Work Schedule Summary
The standard work schedule is five days a week. As the Guest and Member Experience Team is critical to enabling NHMU to serve guests seven days a week, the schedule includes at least one Saturday or Sunday weekly. Holidays and occasional evenings based on NHMU operations and Museum special events are also anticipated.
VP Area Academic Affairs
Department 00018 - Utah Museum of Natl Hist Oper
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 44500 to 64900
Close Date 07/29/2026
Priority Review Date (Note - Posting may close at any time)
See all E-3 Visa Guest Service Attendant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Guest Service Attendant Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Guest Service Attendant
Verify your degree supports the role
Guest service roles only qualify as specialty occupations when the employer requires a bachelor's degree in hospitality management, tourism, or a related field. Confirm your Australian three-year degree aligns with the specific job description before applying.
Target branded hotel groups over independents
Large hospitality brands with dedicated HR and legal teams process E-3 visa sponsorship more reliably than independent properties. Focus your search on chains with established international hiring pipelines and a track record of sponsoring visa holders.
Search verified E-3 sponsorship roles on Migrate Mate
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you land an offer, and search its job board to find Guest Service Attendant roles already filtered for E-3 sponsorship eligibility.
Address specialty occupation in your resume
DOL scrutinizes guest service roles during LCA review because the occupation spans a wide skill range. Your resume must emphasize degree-dependent responsibilities like revenue management, guest experience strategy, or cross-departmental coordination, not routine front-desk tasks.
Clarify the LCA timeline with your hiring manager
Your employer must file a certified Labor Condition Application with DOL before your consulate appointment. Ask the hiring team to confirm this step is in their onboarding process, since some hospitality employers are unfamiliar with E-3 procedural requirements.
Book your consulate appointment before leaving Australia
E-3 visas are issued at Australian consulates, not through USCIS, so you apply from home. Schedule your appointment at Sydney, Melbourne, or Perth as soon as your employer has a certified LCA, as appointment availability varies significantly by location.
E-3 Visa Guest Service Attendant: Frequently Asked Questions
How do I find Guest Service Attendant jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to find Guest Service Attendant roles filtered for E-3 sponsorship eligibility. Standard job boards rarely flag visa sponsorship accurately for hospitality roles. Migrate Mate surfaces employers who have actively sponsored E-3 workers, so you can focus your applications on companies already familiar with the process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Guest Service Attendant role qualify as a specialty occupation for the E-3?
It depends on how the employer defines the role. USCIS requires the position to normally require a bachelor's degree or higher in a specific field. If the job description emphasizes degree-level hospitality management, guest experience strategy, or operations leadership, it can qualify. Roles requiring only a high school diploma or general experience do not meet the specialty occupation standard.
How does the E-3 compare to the H-1B for Guest Service Attendant roles?
The E-3 is available only to Australian nationals and has no lottery, so you can apply any time of year without competing in a random selection. The H-1B visa requires winning a lottery slot before an employer can sponsor you. For hospitality roles, the E-3 is far more practical because approval doesn't depend on luck, and the two-year renewable status gives you flexibility to change employers within the same occupation.
Can I change employers after starting work on an E-3 as a Guest Service Attendant?
Yes, but the process restarts with your new employer. They must file a new Labor Condition Application with DOL and you'll need to attend a consulate interview for a new E-3 visa stamp. If you're already in the U.S., you can typically continue working for your current employer until your existing E-3 validity expires while the new one is being processed.