E-3 Visa IT Service Management Jobs
IT Service Management roles in the U.S. qualify as E-3 specialty occupations when the position requires a bachelor's degree in information systems, computer science, or a related field. Australian professionals can secure E-3 visa sponsorship without competing in the H-1B lottery, making these roles accessible year-round with indefinite two-year renewals.
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Get Access To All JobsExperience
Experienced Professionals
LOCATION
New York
FOCUS
Product Management | Program Management
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable platform that transforms how the firm delivers IT services
- Build and manage the end-to-end migration program, including planning, design, data migration, integration, testing, deployment, and post-implementation support
- Design and configure the service management platform to support enterprise ITIL-based processes such as incident, problem, change, request, and asset management, ensuring the platform meets business and operational requirements
- Align the platform transformation strategy with organizational goals and enterprise architecture to ensure seamless integration with existing IT and business operations
- Optimize workflows and implement automation to improve service delivery, reduce manual effort, and elevate the user experience across the firm
- Serve as the primary liaison among IT teams, business stakeholders, and external consultants, driving stakeholder alignment, decision making, and executive visibility
- Establish governance, standards, and operating models to ensure consistent platform use, change control, and lifecycle management across the organization
- Build, lead, and mentor an IT service management team composed of internal staff and external consultants, cultivating capability and accountability
- Define, monitor, and report on key performance indicators to measure platform health, adoption, operational efficiency, and business impact
What’s required
- Bachelor’s degree in computer science, information technology, business administration, or a related field, or equivalent professional experience
- 8+ years of experience leading enterprise IT service management transformations and platform implementations
- Demonstrated success implementing and scaling IT service management platforms in large enterprise environments with multiple workstreams and vendors, such as ServiceNow
- Solid understanding of enterprise IT systems, integrations, APIs, data migration, and data management practices
- Expertise in driving organizational change and user adoption for new systems, including training and communication planning
- Exceptional communication and presentation skills with demonstrated ability to engage senior executives, technical teams, and end-users
- Strong problem-solving and structured decision making abilities with experience resolving complex technical and operational tradeoffs
- Collaborative mindset with a focus on building high-performing teams and delivering results through cross-functional partnership
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $250,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Experience
Experienced Professionals
LOCATION
New York
FOCUS
Product Management | Program Management
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable platform that transforms how the firm delivers IT services
- Build and manage the end-to-end migration program, including planning, design, data migration, integration, testing, deployment, and post-implementation support
- Design and configure the service management platform to support enterprise ITIL-based processes such as incident, problem, change, request, and asset management, ensuring the platform meets business and operational requirements
- Align the platform transformation strategy with organizational goals and enterprise architecture to ensure seamless integration with existing IT and business operations
- Optimize workflows and implement automation to improve service delivery, reduce manual effort, and elevate the user experience across the firm
- Serve as the primary liaison among IT teams, business stakeholders, and external consultants, driving stakeholder alignment, decision making, and executive visibility
- Establish governance, standards, and operating models to ensure consistent platform use, change control, and lifecycle management across the organization
- Build, lead, and mentor an IT service management team composed of internal staff and external consultants, cultivating capability and accountability
- Define, monitor, and report on key performance indicators to measure platform health, adoption, operational efficiency, and business impact
What’s required
- Bachelor’s degree in computer science, information technology, business administration, or a related field, or equivalent professional experience
- 8+ years of experience leading enterprise IT service management transformations and platform implementations
- Demonstrated success implementing and scaling IT service management platforms in large enterprise environments with multiple workstreams and vendors, such as ServiceNow
- Solid understanding of enterprise IT systems, integrations, APIs, data migration, and data management practices
- Expertise in driving organizational change and user adoption for new systems, including training and communication planning
- Exceptional communication and presentation skills with demonstrated ability to engage senior executives, technical teams, and end-users
- Strong problem-solving and structured decision making abilities with experience resolving complex technical and operational tradeoffs
- Collaborative mindset with a focus on building high-performing teams and delivering results through cross-functional partnership
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $250,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
See all E-3 Visa IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa IT Service Management Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in IT Service Management
Align your credentials to ITSM specialty occupation
Your Australian degree must map to the specific role, not IT generally. A Bachelor of Information Systems supports an ITSM analyst position, but a general business degree without an IT major can trigger an LCA challenge. Gather your academic transcripts before applying.
Target employers with active LCA filing history
Focus your search on employers who have filed Labor Condition Applications for ITSM or IT operations roles in the past two years. DOL's OFLC disclosure data shows which companies routinely sponsor these positions, saving you from employers who are unfamiliar with E-3 visa requirements.
Clarify E-3 requirements before the offer stage
Many U.S. hiring managers conflate the E-3 with the H-1B lottery. Raise the E-3 early in conversations: no lottery, no cap, employer files the LCA with DOL, and you handle the consulate appointment in Australia. Informed employers move faster.
Use Migrate Mate's E-3 filing service for LCA and paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end. Errors in the LCA's prevailing wage classification for ITSM roles are a common delay trigger that a dedicated E-3 expert can prevent.
Verify your employer's E-Verify enrollment before signing
Some ITSM contracts are with federal agencies or on-site at government facilities, which require E-Verify enrollment as a condition of employment. Confirm your employer is enrolled before you accept an offer, since unenrolled employers cannot legally hire E-3 workers on certain contracts.
Request a new LCA when changing ITSM employers
Your E-3 status is tied to the specific employer and LCA on your visa stamp. If you switch companies, the new employer must file a fresh LCA before you start work. Factor a DOL processing window of around seven business days into your transition timeline.
E-3 Visa IT Service Management: Frequently Asked Questions
How do I find IT Service Management jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It filters IT Service Management roles by employers with E-3 sponsorship history, so you're not cold-applying to companies that have never filed an LCA. You can search by role, location, and industry to find positions that are genuinely open to Australian candidates.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an IT Service Management role qualify as a specialty occupation for the E-3?
Yes, provided the position requires at minimum a bachelor's degree in a directly related field such as information systems, computer science, or information technology management. Generic ITSM coordinator roles that accept any degree may not qualify. The job description's stated degree requirement is what the consular officer and DOL assess, so the employer's posting language matters significantly.
How does the E-3 compare to the H-1B for ITSM professionals?
The E-3 has no annual lottery and no cap, so you can apply at any point in the year rather than waiting for the April registration window. ITSM roles are heavily contested in H-1B registrations because tech employers file large volumes of petitions. The E-3 bypasses that entirely, and the employer's cost and paperwork burden is substantially lower, which can make you a more attractive hire.
Can I work as an ITSM contractor on an E-3 visa?
You can work through a staffing agency or as a W-2 contractor, but the E-3 requires a bona fide employer-employee relationship. The entity filing your LCA must function as your employer of record and control your work. Pure independent contracting arrangements where you invoice directly as a sole trader do not satisfy the E-3 employer requirements.