E-3 Visa IT Support Analyst Jobs
IT Support Analyst roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in information technology, computer science, or a related field. Australian nationals can enter the U.S. on a two-year E-3 visa with no lottery and renew it indefinitely, making long-term IT careers in the U.S. straightforward to sustain.
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Marsh
Description:
We are seeking a talented individual to join our team at Marsh. This role will be based in Nashville. This is a hybrid role that has a requirement of working five days a week in the office.
We are seeking a Senior Analyst - IT Support that will provide end-user IT support to colleagues through in-person, phone, and virtual channels, resolving incidents and service requests for laptops and other MMC devices and technologies. The position includes building, deploying, reconfiguring, troubleshooting, and repairing hardware and software, documenting work accurately in the incident management system, and escalating or routing issues to the appropriate resolver groups when needed. It also involves proactive support through digital monitoring tools, partnership with engineering teams to remediate at-risk devices, training and knowledge sharing, participation in projects, and occasional after-hours support, training, time tracking, and travel as required.
We will count on you to:
- Provide end-user IT support to colleagues through multiple channels, including in-person support, phone assistance, and virtual walk-ups (Zoom).
- Build, deploy, and support laptops and other end-user devices; install, maintain, troubleshoot, and repair MMC hardware, software, and mobility technologies.
- Respond to and resolve incidents and service requests; assess impact, prioritize appropriately, and escalate with the required level of urgency.
- Reconfigure existing laptops and perform tune-up services, including quick fixes and device re-imaging, as required.
- Document all issues and resolutions in accordance with standard operating procedures, ensuring accurate and complete ticket records.
What you need to have:
- Associate or bachelor degree
- 5 years of experience in desktop repair and troubleshooting hardware and devices
- Experience with ticketing systems such as ServiceNow
- Proficient communication skills being able to document incidents and resolutions
What makes you stand out:
- Familiarity with DNS, SLAs, BSOD terminology
- Ability to coordinate escalations accordingly collaborating with cross-functional teams
- Experience using the NexThin k application to support day-to-day operational or service-related tasks
- Familiarity with Applied Epic or similar insurance industry systems, with the ability to navigate and support related workflows
- Experience coordinating warranty or guarantee cases with OEM providers, including follow-up, documentation, and resolution tracking
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
Company:
Marsh
Description:
We are seeking a talented individual to join our team at Marsh. This role will be based in Nashville. This is a hybrid role that has a requirement of working five days a week in the office.
We are seeking a Senior Analyst - IT Support that will provide end-user IT support to colleagues through in-person, phone, and virtual channels, resolving incidents and service requests for laptops and other MMC devices and technologies. The position includes building, deploying, reconfiguring, troubleshooting, and repairing hardware and software, documenting work accurately in the incident management system, and escalating or routing issues to the appropriate resolver groups when needed. It also involves proactive support through digital monitoring tools, partnership with engineering teams to remediate at-risk devices, training and knowledge sharing, participation in projects, and occasional after-hours support, training, time tracking, and travel as required.
We will count on you to:
- Provide end-user IT support to colleagues through multiple channels, including in-person support, phone assistance, and virtual walk-ups (Zoom).
- Build, deploy, and support laptops and other end-user devices; install, maintain, troubleshoot, and repair MMC hardware, software, and mobility technologies.
- Respond to and resolve incidents and service requests; assess impact, prioritize appropriately, and escalate with the required level of urgency.
- Reconfigure existing laptops and perform tune-up services, including quick fixes and device re-imaging, as required.
- Document all issues and resolutions in accordance with standard operating procedures, ensuring accurate and complete ticket records.
What you need to have:
- Associate or bachelor degree
- 5 years of experience in desktop repair and troubleshooting hardware and devices
- Experience with ticketing systems such as ServiceNow
- Proficient communication skills being able to document incidents and resolutions
What makes you stand out:
- Familiarity with DNS, SLAs, BSOD terminology
- Ability to coordinate escalations accordingly collaborating with cross-functional teams
- Experience using the NexThin k application to support day-to-day operational or service-related tasks
- Familiarity with Applied Epic or similar insurance industry systems, with the ability to navigate and support related workflows
- Experience coordinating warranty or guarantee cases with OEM providers, including follow-up, documentation, and resolution tracking
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
See all 71+ E-3 Visa IT Support Analyst Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an IT Support Analyst
Align your credentials to the role definition
U.S. employers filing an E-3 visa LCA must show the role is a specialty occupation. A three-year Australian IT degree is generally accepted, but gather transcripts and a credential evaluation that maps your qualification to a U.S. bachelor's degree before applying.
Target employers with active LCA filing history
Not every IT team has sponsored an E-3 or H-1B visa before. Focus your search on companies that have filed Labor Condition Applications for IT Support roles via the DOL's OFLC disclosure data, which shows real sponsorship activity by job title and location.
Frame sponsorship as a low-barrier ask for IT roles
Unlike H-1B, E-3 has no lottery and no employer cap cost. When raising sponsorship in interviews, point out that the employer's obligation is filing an LCA with DOL and supporting your consulate application, not entering a lottery with uncertain outcomes.
Get your offer letter wording right before filing
The LCA and DS-160 require a specific job title, worksite address, and start date. Ask your hiring manager to confirm these details in writing before your consulate appointment, since amendments after the LCA is certified can delay your visa timeline.
Use Migrate Mate's E-3 filing service after accepting an offer
Once you have a signed offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. This covers DOL certification, DS-160 preparation, and consulate appointment guidance so nothing slips between offer and start date.
Confirm your employer's E-Verify status before signing
Some U.S. government contractors and federal suppliers are required to use E-Verify. If your role is at one of these employers, confirm enrollment before your start date, since E-Verify verification must be completed within three business days of onboarding.
E-3 Visa IT Support Analyst: Frequently Asked Questions
How do I find IT Support Analyst jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. You can filter by job title, location, and employer sponsorship history so you're only seeing IT Support Analyst roles where the employer has a track record of filing for work visa holders, not companies that will hesitate once you raise the E-3 in interviews.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an IT Support Analyst role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field, such as information technology or computer science. A generalist help desk role where any degree suffices may not qualify, but an analyst position requiring network administration, systems troubleshooting, or enterprise IT knowledge tied to a specific technical degree typically does.
How does the E-3 compare to the H-1B for IT Support Analyst roles?
For Australian nationals, the E-3 is substantially more practical than the H-1B for this role. There's no annual lottery, no waiting for a registration slot in April, and the employer doesn't face the same filing cost exposure. You can apply directly at a U.S. consulate once your employer has a certified LCA from DOL, often within weeks of receiving a job offer rather than months.
Can I change employers while working on an E-3 as an IT Support Analyst?
Yes, but your E-3 status is tied to your current employer's LCA. If you accept a new IT Support role, the new employer must file a fresh LCA with DOL and you'll need a new E-3 visa stamp before starting, unless you're already inside the U.S. and applying for a change of status. Plan for a transition period of at least several weeks between roles.