E-3 Visa Network Support Technician Jobs
Network Support Technician roles qualify for E-3 visa sponsorship as a specialty occupation requiring a bachelor's degree in information technology, computer science, or a related field. The E-3 has no lottery and no annual cap, so Australian professionals can pursue U.S. opportunities year-round with renewable two-year status.
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As the leader for our NSE team, you will be responsible for our global team of Support Engineers. You’ll oversee scheduling, development, and technical support provided by the NSE team.
As the NSE Manager, you will:
-
Serve as an expert on networking, fleet monitoring, and customer support practices.
-
Know how to discern which customer and service team asks are essential, can be queued, or omitted.
-
Actively manage executive, VIP, and fleet level escalations and incidents including customer communication and case assignment.
-
Design methods to evaluate, measure, and improve our network engineering teams performance.
-
Work in partnership with Vendor and Internal Managers to monitor trends in customer contacts, driving resolutions for complex technical issues through deep dives, log collection and analysis.
-
Work in partnership with our product and engineering teams to advocate for the customer experience, influencing decisions for key stakeholders outside of our organization.
-
Participate in strategic initiatives including long and short term business planning and reporting.
-
Lead technical staff responsible for validating pre-release prototype hardware and software.
About the team
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineering (NSE) Manager to oversee our global footprint of Network Support Engineers. NSE’s investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE’s are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- 6+ years of network engineering experience, 2+ years people management experience
- Advanced knowledge of wifi and networking protocols
PREFERRED QUALIFICATIONS
- Experience with process improvement, Kaizan, and Six Sigma, or experience in creating process improvements with automation and analysis
- Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
- Proven track record of taking ownership and delivering results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Los Gatos - 164,300.00 - 222,200.00 USD annually
USA, CA, San Francisco - 164,300.00 - 222,200.00 USD annually
USA, ID, Boise - 142,800.00 - 193,200.00 USD annually
DESCRIPTION
As the leader for our NSE team, you will be responsible for our global team of Support Engineers. You’ll oversee scheduling, development, and technical support provided by the NSE team.
As the NSE Manager, you will:
-
Serve as an expert on networking, fleet monitoring, and customer support practices.
-
Know how to discern which customer and service team asks are essential, can be queued, or omitted.
-
Actively manage executive, VIP, and fleet level escalations and incidents including customer communication and case assignment.
-
Design methods to evaluate, measure, and improve our network engineering teams performance.
-
Work in partnership with Vendor and Internal Managers to monitor trends in customer contacts, driving resolutions for complex technical issues through deep dives, log collection and analysis.
-
Work in partnership with our product and engineering teams to advocate for the customer experience, influencing decisions for key stakeholders outside of our organization.
-
Participate in strategic initiatives including long and short term business planning and reporting.
-
Lead technical staff responsible for validating pre-release prototype hardware and software.
About the team
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineering (NSE) Manager to oversee our global footprint of Network Support Engineers. NSE’s investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE’s are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- 6+ years of network engineering experience, 2+ years people management experience
- Advanced knowledge of wifi and networking protocols
PREFERRED QUALIFICATIONS
- Experience with process improvement, Kaizan, and Six Sigma, or experience in creating process improvements with automation and analysis
- Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
- Proven track record of taking ownership and delivering results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Los Gatos - 164,300.00 - 222,200.00 USD annually
USA, CA, San Francisco - 164,300.00 - 222,200.00 USD annually
USA, ID, Boise - 142,800.00 - 193,200.00 USD annually
See all E-3 Visa Network Support Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Network Support Technician Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Network Support Technician
Verify your degree field matches the role
U.S. consular officers assess whether your bachelor's degree directly supports network support work. A degree in IT, computer science, or telecommunications aligns clearly. An unrelated degree requires documented equivalency through coursework transcripts or a credential evaluation.
Target employers with active IT infrastructure teams
Focus on mid-size and enterprise employers running on-premises or hybrid networks, not just cloud-first startups. Companies with dedicated NOC teams or managed service contracts file LCAs regularly and understand the E-3 visa sponsorship process.
Use Migrate Mate to find sponsoring employers fast
Migrate Mate filters Network Support Technician roles by E-3 sponsorship history, so you're not cold-applying to employers unfamiliar with the visa. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once an offer is secured.
Get your offer letter to reflect specialty occupation language
The job offer must describe duties that require a specific bachelor's degree, not just technical skills. Ask your employer to reference degree requirements explicitly in the offer letter before the LCA is filed with DOL.
Confirm your employer's E-Verify enrollment before signing
USCIS requires E-Verify participation from employers sponsoring certain work visa categories, and many states mandate it independently. Confirming enrollment before you accept an offer avoids delays after the LCA is certified.
Time your consulate appointment around your start date
The E-3 visa is issued for the duration of the LCA, typically two years. Book your Sydney, Melbourne, or Perth appointment as soon as your employer receives LCA certification from DOL to avoid a gap between your offer acceptance and your U.S. start date.
E-3 Visa Network Support Technician: Frequently Asked Questions
How do I find Network Support Technician jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to search for Network Support Technician roles where employers are already open to E-3 sponsorship. Standard job boards don't filter by visa type, so you spend time applying to roles where sponsorship is never on the table. Migrate Mate surfaces positions matched to your E-3 eligibility as an Australian national.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Network Support Technician role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree in a specific field such as information technology, computer science, or network engineering. Roles that accept any degree or substitute years of experience without a degree requirement can face scrutiny at the consulate. The job offer and LCA must reflect a genuine degree requirement tied to the technical duties.
How does the E-3 compare to the H-1B for Network Support Technician roles?
The E-3 has a 10,500 annual allocation that has never been fully used, so there's no lottery and no waitlist. H-1B visa requires entering an annual lottery with roughly a one-in-four selection chance. For Australian network professionals, the E-3 means you can start a U.S. role in any month of the year, not just after an October 1 fiscal year start.
Can I switch Network Support Technician employers while on an E-3?
Yes, but each new employer must file a new LCA with DOL and you'll need a new E-3 visa stamp if you travel internationally before the change is formalized. There's no portability provision like H-1B's AC21, so the new employer's LCA must be certified before you begin work. Plan the transition carefully to avoid a status gap.