E-3 Visa Product Support Engineer Jobs
Product Support Engineer roles qualify for E-3 visa sponsorship as specialty occupations requiring a relevant bachelor's degree. Australian professionals can work in the U.S. without competing in the H-1B lottery, with two-year renewals available indefinitely as long as your employer files a certified Labor Condition Application.
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Get Access To All JobsINTRODUCTION
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
ROLE AND RESPONSIBILITIES
Primary Function of Position
The Product Support Engineer is responsible for providing operational and service engineering support of Intuitive’s Robotic System Platforms. The Product Support Engineer serves as a primary liaison between Intuitive’s internal technical groups (Product Development and Product Operations) and the various internal and external departments within the Services Business (e.g. Field Service, Technical Product Education, Technical Support, Service Marketing). Primary focus of this Product Support Engineer will be supporting Field Service’s Quality Portfolio, providing expertise in Field Service Process Design-Assurance, Service Design Control, Field Equipment Quality Management, Field Action Management, CAPAs and Audit Support.
Essential Job Duties
- Provide real-time troubleshooting support of “Tier-3” escalations from internal customers (Field Service Engineers, Technical Support Engineers, Network Support Engineers, Customer Service, Sales & Marketing)
- Provide problem-solving acumen to analyze system anomalies, advise on resolution path and provide timely communication to ensure internal and external customer satisfaction.
- Support robotic platform software and hardware product development, validation, documentation, and deployment strategies.
- Develop and maintain service procedures, technical bulletins, training materials and other technical documentation.
- Develop and manage field tooling and solutions (hardware, software, infrastructure tools).
- Facilitate failure investigations, data collection and analysis, and work closely with the engineering team to identifying product design, service and quality improvement opportunities.
- Identify and drive service-business process-improvements and standardization.
- Identify and assist technical training team in delivery of training needs for global service personnel.
- Provide technical support for Quality/Post-Market Surveillance activities (e.g. Field Actions, CAPAs)
BASIC QUALIFICATIONS
Required Skills and Experience
- Bachelor’s degree in Engineering discipline or equivalent experience required.
- Minimum 8 years experience in Engineering Role or equivalent experience supporting service organization required. Medical device capital equipment experience preferred.
- Possesses effective analytical, troubleshooting and problem-solving skills.
- Demonstrated ability in developing effective technical documentation.
- Demonstrated experience reviewing and understanding complex electromechanical product/component specifications.
- Possess excellent written/oral/technical communication ability, with strong interpersonal skills and effective working in cross-functional and remote team environments.
Required Education and Training
- Bachelor’s degree in Engineering discipline or equivalent experience required.
PREFERRED QUALIFICATIONS
- Experience implementing the Lean/Six Sigma principles in both Engineering or Business environments. Lean Six Sigma Certification by an accredited body or equivalent desired.
- Familiarity with relational database management systems (e.g. SQL) and experience with statistical analysis tools.
- Experience with scripting languages (e.g. Python, Matlab, PowerShell etc.) and Atlassian toolset (e.g. JIRA, Confluence) a plus.
- Experience with Enterprise software and Electronic Documentation/Quality systems (Agile/ACCS, SAP, SalesForce, Polarion, Windchill, Trackwise)
- Familiarity with PACS, Healthcare IT and Network Support a plus.
- Familiarity/experience with CAD tools (Solidworks) a plus.
ADDITIONAL INFORMATION
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
Base Compensation Range Region 1: $162,000 USD - $233,100 USD
Base Compensation Range Region 2: $137,700 USD - $198,100 USD
Shift: Day
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
LOCATION
Sunnyvale, CA, United States
Not Remote
Engineering
JOB214802
INTRODUCTION
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
ROLE AND RESPONSIBILITIES
Primary Function of Position
The Product Support Engineer is responsible for providing operational and service engineering support of Intuitive’s Robotic System Platforms. The Product Support Engineer serves as a primary liaison between Intuitive’s internal technical groups (Product Development and Product Operations) and the various internal and external departments within the Services Business (e.g. Field Service, Technical Product Education, Technical Support, Service Marketing). Primary focus of this Product Support Engineer will be supporting Field Service’s Quality Portfolio, providing expertise in Field Service Process Design-Assurance, Service Design Control, Field Equipment Quality Management, Field Action Management, CAPAs and Audit Support.
Essential Job Duties
- Provide real-time troubleshooting support of “Tier-3” escalations from internal customers (Field Service Engineers, Technical Support Engineers, Network Support Engineers, Customer Service, Sales & Marketing)
- Provide problem-solving acumen to analyze system anomalies, advise on resolution path and provide timely communication to ensure internal and external customer satisfaction.
- Support robotic platform software and hardware product development, validation, documentation, and deployment strategies.
- Develop and maintain service procedures, technical bulletins, training materials and other technical documentation.
- Develop and manage field tooling and solutions (hardware, software, infrastructure tools).
- Facilitate failure investigations, data collection and analysis, and work closely with the engineering team to identifying product design, service and quality improvement opportunities.
- Identify and drive service-business process-improvements and standardization.
- Identify and assist technical training team in delivery of training needs for global service personnel.
- Provide technical support for Quality/Post-Market Surveillance activities (e.g. Field Actions, CAPAs)
BASIC QUALIFICATIONS
Required Skills and Experience
- Bachelor’s degree in Engineering discipline or equivalent experience required.
- Minimum 8 years experience in Engineering Role or equivalent experience supporting service organization required. Medical device capital equipment experience preferred.
- Possesses effective analytical, troubleshooting and problem-solving skills.
- Demonstrated ability in developing effective technical documentation.
- Demonstrated experience reviewing and understanding complex electromechanical product/component specifications.
- Possess excellent written/oral/technical communication ability, with strong interpersonal skills and effective working in cross-functional and remote team environments.
Required Education and Training
- Bachelor’s degree in Engineering discipline or equivalent experience required.
PREFERRED QUALIFICATIONS
- Experience implementing the Lean/Six Sigma principles in both Engineering or Business environments. Lean Six Sigma Certification by an accredited body or equivalent desired.
- Familiarity with relational database management systems (e.g. SQL) and experience with statistical analysis tools.
- Experience with scripting languages (e.g. Python, Matlab, PowerShell etc.) and Atlassian toolset (e.g. JIRA, Confluence) a plus.
- Experience with Enterprise software and Electronic Documentation/Quality systems (Agile/ACCS, SAP, SalesForce, Polarion, Windchill, Trackwise)
- Familiarity with PACS, Healthcare IT and Network Support a plus.
- Familiarity/experience with CAD tools (Solidworks) a plus.
ADDITIONAL INFORMATION
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
Base Compensation Range Region 1: $162,000 USD - $233,100 USD
Base Compensation Range Region 2: $137,700 USD - $198,100 USD
Shift: Day
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
LOCATION
Sunnyvale, CA, United States
Not Remote
Engineering
JOB214802
See all 729+ E-3 Visa Product Support Engineer Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Product Support Engineer
Frame your degree equivalency upfront
Australian three-year bachelor's degrees are generally accepted as equivalent to a U.S. four-year degree for E-3 visa purposes. Include a transcript and, if your degree field isn't an obvious match to Product Support Engineering, prepare a credential evaluation before applying.
Target employers with active LCA filing history
Search the DOL's public LCA disclosure data to identify companies that have previously certified Labor Condition Applications for technical support or systems engineering roles. This signals the employer already understands the E-3 sponsorship process and won't stall after your offer.
Clarify specialty occupation before accepting an offer
E-3 eligibility hinges on the role qualifying as a specialty occupation. For Product Support Engineers, a job description that requires only general troubleshooting without a specific degree field can create problems at the consulate. Ask your employer to specify the required degree discipline in the offer letter.
Use Migrate Mate's E-3 filing service for LCA and consulate prep
Once you have a signed offer letter, use Migrate Mate's E-3 filing service to handle your LCA certification with the DOL and prepare your consulate package. This reduces the back-and-forth that delays start dates when employers are unfamiliar with the E-3 process.
Request a conditional start date tied to LCA certification
The DOL certifies most LCAs within seven business days. Negotiate a start date that accounts for this window plus your consulate appointment lead time, so your employer sets a realistic onboarding date rather than a date that requires premium processing or last-minute rescheduling.
Align your job title with a recognized SOC code
Consular officers cross-reference your role against Standard Occupational Classification codes when assessing specialty occupation. Make sure your offer letter job title maps to a technical SOC code such as Computer Support Specialists or Software Quality Assurance Analysts, not a generic support or operations title.
E-3 Visa Product Support Engineer: Frequently Asked Questions
How do I find Product Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to search for Product Support Engineer roles where employers are open to E-3 sponsorship. Most general job boards don't filter by visa type, so you end up applying to roles where sponsorship was never on the table. Migrate Mate surfaces positions from employers with established E-3 or broader work visa filing history, which saves you from screening conversations that go nowhere.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Product Support Engineer role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. A Product Support Engineer position that requires a bachelor's degree in computer science, electrical engineering, or a related technical field typically qualifies. Roles framed as general customer support or help desk work, where any degree satisfies the requirement, are harder to qualify. Your offer letter needs to specify the required degree discipline, not just a degree in any field.
How does the E-3 compare to the H-1B for Product Support Engineers?
The E-3 has no lottery and no annual cap, so you can apply as soon as you have a job offer and a certified LCA, at any point during the year. H-1B requires surviving a lottery in April with roughly a 25% selection rate before any processing begins. For Australian nationals in a Product Support Engineer role, the E-3 is the faster and more predictable path to U.S. employment.
Can I change employers while on an E-3 as a Product Support Engineer?
Yes, but your E-3 status is tied to your current employer's petition. When you change jobs, your new employer must file a fresh LCA with the DOL and you'll need to obtain a new E-3 visa stamp at a consulate before starting work, or change status from within the U.S. if you're already here. There's no portability provision equivalent to what H-1B holders have under AC21.