E-3 Visa Retention Specialist Jobs
Retention Specialist roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a related field such as business, marketing, or communications. Australian professionals can work in the U.S. on renewable two-year E-3 visas with no annual cap or lottery, making it straightforward to move quickly once you have an offer.
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Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area.
Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
- You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
- You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
- You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
- You will use strong listening and conflict resolution skills to handle escalated clients.
- You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success.
- You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
- You will remain organized and efficient in a fast-paced environment.
- You will consistently achieve/exceed monthly goals.
What It Takes To Succeed
- You have a Bachelor's Degree or 3+ years of relevant client facing experience.
- You are technically proficient with computers and information systems.
- You have strong communication skills (verbal and written).
- You excel with problem solving and troubleshooting.
- You have experience in account management, sales, advertising, or small business (preferred).
- You have a love for local businesses and understand their importance in local economies.
- You have excellent time management and organizational skills with the ability to track and complete numerous details.
- You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner.
- You have the ability to strike a balance between consulting and supporting as needed.
- You are willing to receive and implement feedback.
- You have the ability to embrace a fast paced and always-changing environment.
What You'll Get
- Effective your first day: Medical, vision, and dental.
- Mental health support and services via Modern Health.
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days.
- Up to 14 weeks of parental leave.
- Monthly wellness subsidy.
- Flexible spending account.
- 401(k) retirement savings plan.
- Employee stock purchase plan.
- Work from home reimbursement.
- The base salary is $50,000 + performance based incentives.
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice
Summary
Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area.
Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
- You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
- You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
- You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
- You will use strong listening and conflict resolution skills to handle escalated clients.
- You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success.
- You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
- You will remain organized and efficient in a fast-paced environment.
- You will consistently achieve/exceed monthly goals.
What It Takes To Succeed
- You have a Bachelor's Degree or 3+ years of relevant client facing experience.
- You are technically proficient with computers and information systems.
- You have strong communication skills (verbal and written).
- You excel with problem solving and troubleshooting.
- You have experience in account management, sales, advertising, or small business (preferred).
- You have a love for local businesses and understand their importance in local economies.
- You have excellent time management and organizational skills with the ability to track and complete numerous details.
- You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner.
- You have the ability to strike a balance between consulting and supporting as needed.
- You are willing to receive and implement feedback.
- You have the ability to embrace a fast paced and always-changing environment.
What You'll Get
- Effective your first day: Medical, vision, and dental.
- Mental health support and services via Modern Health.
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days.
- Up to 14 weeks of parental leave.
- Monthly wellness subsidy.
- Flexible spending account.
- 401(k) retirement savings plan.
- Employee stock purchase plan.
- Work from home reimbursement.
- The base salary is $50,000 + performance based incentives.
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Retention Specialist
Frame your degree for specialty occupation
Your Australian bachelor's degree must align directly with retention strategy work. A degree in marketing, business, or behavioral psychology maps cleanly. A general arts degree needs supporting coursework or postgraduate credentials to satisfy the DOL's specialty occupation standard.
Target SaaS and subscription-based employers
Companies with recurring revenue models hire Retention Specialists at scale and file LCAs regularly. Search DOL's Foreign Labor Application Gateway for certified LCAs under SOC code 11-2021 to identify employers already familiar with E-3 sponsorship paperwork.
Disclose your visa status before the offer stage
Raising E-3 sponsorship after an offer creates friction. Mention it during the second interview and frame it accurately: the employer files an LCA with DOL, you attend a consulate appointment in Australia, and there's no lottery or premium processing required.
Use Migrate Mate's E-3 filing service for your LCA
Once you have an offer, the LCA and consulate paperwork are the critical path. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment, so you and your employer aren't navigating DOL's FLAG portal or DS-160 requirements alone.
Confirm the role requires a specific degree field
Job postings that say 'bachelor's degree preferred' rather than 'required in a specific field' can fail the specialty occupation test at the consulate. Ask hiring managers to confirm the job description will specify a degree requirement before your employer files the LCA.
Prepare a continuity plan for renewal timing
E-3 visas are issued in two-year increments with no cap on renewals. Have your employer file a new LCA and begin consulate scheduling at least 90 days before your current visa expires to avoid any gap in your authorization to work.
Retention Specialist jobs are hiring across the US. Find yours.
Find Retention Specialist JobsRetention Specialist E-3 Visa: Frequently Asked Questions
How do I find Retention Specialist jobs that offer E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. It surfaces employers who have filed LCAs for relevant positions, so you're not guessing which companies understand the E-3 process. Standard job boards don't filter by visa type or sponsorship history, which makes identifying genuinely sponsorship-ready employers much harder.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Retention Specialist role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree in a specific field such as marketing, business administration, communications, or behavioral science. The role must use theoretical and practical application of that discipline. If the job description allows any bachelor's degree regardless of field, a consular officer may question whether it meets the specialty occupation standard, so the LCA job duties need to be drafted carefully.
How does the E-3 compare to H-1B for Retention Specialist roles?
The E-3 has a significant practical advantage: there's no lottery. H-1B requires registration in an annual lottery with roughly a one-in-three selection rate, meaning you could wait years before being selected. The E-3 has a 10,500 annual allocation that has never been fully used, so you apply directly through a consulate once your employer's LCA is certified by DOL, typically within seven business days.
What does my employer actually have to do to sponsor my E-3 visa?
Your employer files a Labor Condition Application with DOL, certifying that your offered wage meets the prevailing wage for the role and location. Once DOL certifies the LCA, you use it to apply at a U.S. consulate in Australia. The employer doesn't file a petition with USCIS for a consular E-3, which makes the process faster and less expensive than H-1B sponsorship.
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