E-3 Visa Retention Specialist Jobs
Retention Specialist roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a related field such as business, marketing, or communications. Australian professionals can work in the U.S. on renewable two-year E-3 visas with no annual cap or lottery, making it straightforward to move quickly once you have an offer.
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Get Access To All JobsSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
THE ROLE
Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities.
This is your chance to be a pivotal force for SMBs across the United States—guiding entrepreneurs to a path of stability, growth and scale. You'll join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you're energized by the power of small business and excited to shape the future of how we serve them, we'd love to have you with us.
YOU WILL
- Be responsible for retaining a multi-million dollar client base
- Understand SMB customer needs across all verticals
- Deploy retention strategies to mitigate churn and increase contract adoption
- Strategically address customer concerns and competitive threats
- Help evolve our retention motion through insights on product, operational, and competitive gaps
- Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies
YOU HAVE
- 5+ years experience in Sales, Account Management, or related field
- Experience discovering and closing both retention & growth opportunities
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent negotiation & financial literacy skills
- Excellent storytelling & vision setting skills
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
APPLICATION GUIDELINES
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
USE OF AI IN OUR HIRING PROCESS
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
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Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
THE ROLE
Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities.
This is your chance to be a pivotal force for SMBs across the United States—guiding entrepreneurs to a path of stability, growth and scale. You'll join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you're energized by the power of small business and excited to shape the future of how we serve them, we'd love to have you with us.
YOU WILL
- Be responsible for retaining a multi-million dollar client base
- Understand SMB customer needs across all verticals
- Deploy retention strategies to mitigate churn and increase contract adoption
- Strategically address customer concerns and competitive threats
- Help evolve our retention motion through insights on product, operational, and competitive gaps
- Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies
YOU HAVE
- 5+ years experience in Sales, Account Management, or related field
- Experience discovering and closing both retention & growth opportunities
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent negotiation & financial literacy skills
- Excellent storytelling & vision setting skills
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
APPLICATION GUIDELINES
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
USE OF AI IN OUR HIRING PROCESS
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
Privacy Policy
See all E-3 Visa Retention Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Retention Specialist Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Retention Specialist
Frame your degree for specialty occupation
Your Australian bachelor's degree must align directly with retention strategy work. A degree in marketing, business, or behavioral psychology maps cleanly. A general arts degree needs supporting coursework or postgraduate credentials to satisfy the DOL's specialty occupation standard.
Target SaaS and subscription-based employers
Companies with recurring revenue models hire Retention Specialists at scale and file LCAs regularly. Search DOL's Foreign Labor Application Gateway for certified LCAs under SOC code 11-2021 to identify employers already familiar with E-3 visa sponsorship paperwork.
Disclose your visa status before the offer stage
Raising E-3 sponsorship after an offer creates friction. Mention it during the second interview and frame it accurately: the employer files an LCA with DOL, you attend a consulate appointment in Australia, and there's no lottery or premium processing required.
Use Migrate Mate's E-3 filing service for your LCA
Once you have an offer, the LCA and consulate paperwork are the critical path. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment, so you and your employer aren't navigating DOL's FLAG portal or DS-160 requirements alone.
Confirm the role requires a specific degree field
Job postings that say 'bachelor's degree preferred' rather than 'required in a specific field' can fail the specialty occupation test at the consulate. Ask hiring managers to confirm the job description will specify a degree requirement before your employer files the LCA.
Prepare a continuity plan for renewal timing
E-3 visas are issued in two-year increments with no cap on renewals. Have your employer file a new LCA and begin consulate scheduling at least 90 days before your current visa expires to avoid any gap in your authorization to work.
E-3 Visa Retention Specialist: Frequently Asked Questions
How do I find Retention Specialist jobs that offer E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. It surfaces employers who have filed LCAs for relevant positions, so you're not guessing which companies understand the E-3 process. Standard job boards don't filter by visa type or sponsorship history, which makes identifying genuinely sponsorship-ready employers much harder.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Retention Specialist role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree in a specific field such as marketing, business administration, communications, or behavioral science. The role must use theoretical and practical application of that discipline. If the job description allows any bachelor's degree regardless of field, a consular officer may question whether it meets the specialty occupation standard, so the LCA job duties need to be drafted carefully.
How does the E-3 compare to H-1B for Retention Specialist roles?
The E-3 has a significant practical advantage: there's no lottery. H-1B visa requires registration in an annual lottery with roughly a one-in-three selection rate, meaning you could wait years before being selected. The E-3 has a 10,500 annual allocation that has never been fully used, so you apply directly through a consulate once your employer's LCA is certified by DOL, typically within seven business days.
What does my employer actually have to do to sponsor my E-3 visa?
Your employer files a Labor Condition Application with DOL, certifying that your offered wage meets the prevailing wage for the role and location. Once DOL certifies the LCA, you use it to apply at a U.S. consulate in Australia. The employer doesn't file a petition with USCIS for a consular E-3, which makes the process faster and less expensive than H-1B sponsorship.