E-3 Visa Service Tech Jobs
Service Tech roles in maintenance, field operations, and technical support qualify for E-3 visa sponsorship when the position requires a bachelor's degree or equivalent in a relevant technical discipline. The E-3 has no lottery and renews every two years, making it a practical path for Australian professionals targeting hands-on technical careers across U.S. industries.
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16252
Location
Arlington, TX
Full/Part Time
Full-Time
Regular/Temporary
Regular
Salary
The annual salary for this position ranges from $40,000 to $40,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.
Documents Needed to Apply
Required:
- Resume
- Cover letter
- References (minimum of three)
Purpose of Position
This role provides beginner to intermediate frontline technology support for client requests and incidents, through chat, phone calls, and/or walk-up client interactions. Handles Tier 1 client support, that is support for process-driven and documented known issues. Technical issues and skills will vary but include account access, email, network connectivity, software, academic technology, computing endpoint devices, printers and other technology peripherals.
Essential Functions
Customer Support:
- Provide technical instructions to a non-technical audience.
- Collaborate with other members of the IT team, especially Service Desk staff but also other frontline IT Support teams to resolve common tickets/issues; ensure prompt resolution of client issues and maintain high levels of customer satisfaction; escalate issues internally as needed, & monitor progress through resolution.
Tier 1 Troubleshooting:
- Analyzes, identifies, repairs, and restores services for various common account, email, network connectivity, software, academic technology, and endpoint device and peripherals issues; resolve common reoccurring issues for clients; assists clients in finding the right pre-existing training material for their questions.
Ticket and Process Documentation:
- Record client requests and incidents in the approved ticketing system following expected use of templates and documentation requirements; notify supervisor on need to updates knowledge articles and technical documents when work is impacted.
- Performs other duties as assigned.
Required Qualifications
- High school diploma and zero to (1) year of hands-on computing work experience providing customer service in a front facing capacity or two (2) years of equivalent combination of education, training and experience.
- Ability to obtain certifications as required by manager (e.g., Dell, Apple, Comp TIA A+, Microsoft 365 Certified Associate, or other relevant support related certifications as needed).
Preferred Qualifications
- Associates degree in a related field and a minimum of one (1) year of hands-on computing work experience supporting computing endpoints and providing customer service in a front facing technical support environment; prior experience supporting students, faculty, and staff in a higher-education setting.
Knowledge, Skills & Abilities
Customer Service:
- Strong interpersonal and communication skills with a client-centric approach.
- Ability to remain calm and courteous while assisting clients with technical issues and inquiries.
Adaptability:
- Willingness to learn new technologies and adapt to evolving IT environments.
- Ability to work effectively under pressure in a fast-paced, dynamic team environment.
Teamwork:
- Ability to collaborate with colleagues and contribute positively to team goals.
- A willingness to share knowledge and support peers to achieve collective success.
Initiative:
- The ability to work independently with ownership and minimal supervision.
- Act with ownership and accountability to manage and prioritize tasks effectively with little guidance.
- Take responsibility for the work assigned with consideration for the clients' needs and overall business requirements.
Work Schedule
- Monday through Friday; 7:00am through 4:00pm.
- Participation in 24/7 on-call rotation for system availability.
- Requires occasional evening or weekend hours.
Working Conditions
- Driving of UT owned vehicle required.
- May work in all weather conditions.
- May work around standard office conditions.
- Repetitive use of a keyboard at a workstation.
- Climbing of stairs.
- Climbing of ladders.
- Lifting and moving objects.
- Position may be designated security-sensitive based on job duties or location.
Benefits Information
Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.
PreEmployment Background Check
It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
University Information
The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.
This is an exciting time to join UTA and contribute to its bold vision for the future.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Job ID
16252
Location
Arlington, TX
Full/Part Time
Full-Time
Regular/Temporary
Regular
Salary
The annual salary for this position ranges from $40,000 to $40,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.
Documents Needed to Apply
Required:
- Resume
- Cover letter
- References (minimum of three)
Purpose of Position
This role provides beginner to intermediate frontline technology support for client requests and incidents, through chat, phone calls, and/or walk-up client interactions. Handles Tier 1 client support, that is support for process-driven and documented known issues. Technical issues and skills will vary but include account access, email, network connectivity, software, academic technology, computing endpoint devices, printers and other technology peripherals.
Essential Functions
Customer Support:
- Provide technical instructions to a non-technical audience.
- Collaborate with other members of the IT team, especially Service Desk staff but also other frontline IT Support teams to resolve common tickets/issues; ensure prompt resolution of client issues and maintain high levels of customer satisfaction; escalate issues internally as needed, & monitor progress through resolution.
Tier 1 Troubleshooting:
- Analyzes, identifies, repairs, and restores services for various common account, email, network connectivity, software, academic technology, and endpoint device and peripherals issues; resolve common reoccurring issues for clients; assists clients in finding the right pre-existing training material for their questions.
Ticket and Process Documentation:
- Record client requests and incidents in the approved ticketing system following expected use of templates and documentation requirements; notify supervisor on need to updates knowledge articles and technical documents when work is impacted.
- Performs other duties as assigned.
Required Qualifications
- High school diploma and zero to (1) year of hands-on computing work experience providing customer service in a front facing capacity or two (2) years of equivalent combination of education, training and experience.
- Ability to obtain certifications as required by manager (e.g., Dell, Apple, Comp TIA A+, Microsoft 365 Certified Associate, or other relevant support related certifications as needed).
Preferred Qualifications
- Associates degree in a related field and a minimum of one (1) year of hands-on computing work experience supporting computing endpoints and providing customer service in a front facing technical support environment; prior experience supporting students, faculty, and staff in a higher-education setting.
Knowledge, Skills & Abilities
Customer Service:
- Strong interpersonal and communication skills with a client-centric approach.
- Ability to remain calm and courteous while assisting clients with technical issues and inquiries.
Adaptability:
- Willingness to learn new technologies and adapt to evolving IT environments.
- Ability to work effectively under pressure in a fast-paced, dynamic team environment.
Teamwork:
- Ability to collaborate with colleagues and contribute positively to team goals.
- A willingness to share knowledge and support peers to achieve collective success.
Initiative:
- The ability to work independently with ownership and minimal supervision.
- Act with ownership and accountability to manage and prioritize tasks effectively with little guidance.
- Take responsibility for the work assigned with consideration for the clients' needs and overall business requirements.
Work Schedule
- Monday through Friday; 7:00am through 4:00pm.
- Participation in 24/7 on-call rotation for system availability.
- Requires occasional evening or weekend hours.
Working Conditions
- Driving of UT owned vehicle required.
- May work in all weather conditions.
- May work around standard office conditions.
- Repetitive use of a keyboard at a workstation.
- Climbing of stairs.
- Climbing of ladders.
- Lifting and moving objects.
- Position may be designated security-sensitive based on job duties or location.
Benefits Information
Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.
PreEmployment Background Check
It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
University Information
The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.
This is an exciting time to join UTA and contribute to its bold vision for the future.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
See all E-3 Visa Service Tech Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Service Tech Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Service Tech
Document your technical degree equivalency early
Australian three-year bachelor's degrees qualify under E-3 visa rules, but you'll need a credential evaluation confirming equivalency to a U.S. four-year degree. Get this done before you apply so employers aren't stalled waiting on paperwork.
Target employers with existing E-3 LCA history
Companies that have filed Labor Condition Applications before move faster on E-3 offers. Search DOL's OFLC disclosure data for LCA filings under relevant SOC codes to find service and technical operations employers already familiar with the process.
Clarify specialty occupation fit in your resume
Service Tech roles vary widely. USCIS requires the role to normally demand a specific bachelor's degree field, so your resume must frame your duties around engineering, systems, or applied technical knowledge rather than general maintenance or operations tasks.
Use Migrate Mate's E-3 filing service for LCA and visa paperwork
Once you have an offer, Migrate Mate's E-3 filing service handles the entire process from LCA filing with DOL through to consulate appointment preparation, so your employer doesn't need to engage a separate immigration attorney.
Negotiate your start date around LCA certification timing
DOL certifies most LCAs within seven business days, but your employer needs that certification before your consulate interview can proceed. Build at least three weeks of buffer between your signed offer date and your proposed start date.
Confirm E-Verify enrollment if your employer requires it
Some federal contractors and larger U.S. employers are required to use E-Verify for all new hires. Ask your prospective employer about E-Verify status before accepting an offer, as it affects your onboarding timeline and I-9 process.
E-3 Visa Service Tech: Frequently Asked Questions
How do I find Service Tech jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. Filter by job title and industry to surface Service Tech positions where employers are open to E-3 candidates. Because the E-3 requires no lottery, employers in technical operations are more willing to sponsor than they would be for H-1B visa roles.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Service Tech role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. USCIS requires that the position normally demands a bachelor's degree or higher in a specific technical field such as mechanical engineering, electrical engineering, or applied technology. Generalist maintenance or repair roles without a degree requirement won't qualify. Roles tied to complex systems, industrial equipment, or specialized infrastructure are stronger candidates, especially when the job description explicitly requires a relevant technical degree.
How does the E-3 compare to the H-1B for Service Tech professionals?
The E-3 has no annual lottery and no cap that gets exhausted, so you can apply at any point in the year and start within weeks of receiving your visa. The H-1B is capped at 85,000 per year and selected by lottery, meaning most applicants wait until the following fiscal year even if approved. For Service Tech roles, the E-3 is a far more predictable path if you hold Australian citizenship.
Can I switch Service Tech employers while on an E-3?
Yes, but your new employer must file a fresh LCA with DOL and you'll need to either apply for a new E-3 visa at an Australian consulate or, in some cases, change status from within the U.S. You cannot simply transfer your existing E-3 to a new employer the way some other visa categories allow. Plan for a gap of at least two to four weeks between roles to allow LCA certification before your new employment begins.