E-3 Visa Support Engineer Jobs
Support Engineer roles in the U.S. qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree in computer science, information systems, or a related field. The E-3 has no lottery and no annual cap, making it a reliable path for Australian professionals targeting U.S. technical support careers.
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If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
DESCRIPTION
If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
See all 984+ Support Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Engineer roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Support Engineer
Match your degree to the role title
U.S. consular officers assess whether your degree field directly supports a Support Engineer position. A degree in computer science, IT, or information systems strengthens your case more than a general business or unrelated STEM qualification.
Target employers with active LCA history
Search the DOL's Office of Foreign Labor Certification disclosure data to find companies that have filed LCAs for Support Engineer or related technical roles. Prior LCA filings signal an employer already understands the E-3 sponsorship process.
Frame your resume around specialty occupation evidence
U.S. hiring managers and immigration counsel need to confirm the role meets specialty occupation standards. Highlight degree requirements in your previous job descriptions and avoid listing generalist duties that suggest the role doesn't need a degree.
Request a conditional offer before the LCA is filed
Your employer must file the LCA with the DOL before you can lodge your E-3 visa application. Confirm the offer letter states your role title, wage, and work location accurately, since the LCA certifies those exact details to the consulate.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have a job offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end. This removes the coordination burden between you, your employer, and the consulate, reducing delays from documentation errors.
Prepare for specialty occupation questions at your interview
Consular officers sometimes ask why a Support Engineer role requires a degree rather than on-the-job training. Bring a copy of the job description, your degree transcript, and any employer documentation confirming that a degree is a standard requirement for the position.
Support Engineer jobs are hiring across the US. Find yours.
Find Support Engineer JobsSupport Engineer E-3 Visa: Frequently Asked Questions
How do I find Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals seeking E-3 sponsorship in the U.S. You can search Support Engineer roles filtered by employers who have E-3 or H-1B filing history, which removes the guesswork of cold-applying to companies unfamiliar with Australian visa sponsorship.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Support Engineer role qualify as a specialty occupation for the E-3?
Support Engineer positions generally qualify when the employer requires a bachelor's degree in computer science, information systems, or a closely related field as a standard entry requirement. Roles where any bachelor's degree is accepted regardless of field, or where a degree is listed as preferred rather than required, can face scrutiny at the consulate and may need additional documentation from the employer.
How does the E-3 compare to the H-1B for Support Engineer roles?
The E-3 has no annual lottery and no numerical cap, so Australian professionals can apply any time of year as long as they have a qualifying job offer. The H-1B is capped at 85,000 per year and decided by lottery, meaning qualified applicants are frequently not selected. For Australian Support Engineers, the E-3 is a far more predictable path to U.S. employment.
Can I change employers while on an E-3 as a Support Engineer?
You can change employers, but the process starts fresh. Your new employer must file a new LCA with the DOL, and you'll need to apply for a new E-3 visa before beginning work with them. Unlike the H-1B, there's no portability or transfer mechanism, so plan your transition timeline to avoid any gap in authorized work status.
See which Support Engineer employers are hiring and sponsoring visas right now.
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