Engagement Officer Jobs
Engagement Officer jobs are open across nonprofits, higher education, healthcare, and government agencies, from entry-level coordinator roles to senior and director positions, with specializations in community outreach, donor relations, and stakeholder communications. Find a role that fits below and apply directly.
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Description
Salary Range:
Salary commensurate with experience and qualifications
About SMU
SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.
SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.
SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.
Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.
SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.
About the Position:
This role is an on-campus, in-person position.
The Assistant Director of Volunteer Engagement leads the strategy and execution of alumni volunteer engagement initiatives, building a comprehensive volunteer ecosystem that advances alumni participation, service, advocacy, and philanthropy.
This role oversees SMU's Regional Alumni Networks, Reunion Ambassadors, class-based volunteer programs, Golden Mustangs (50+ Year Alumni), and campus volunteer initiatives to strengthen alumni connections and expand meaningful engagement opportunities.
The position is responsible for recruiting, training, supporting, and recognizing alumni volunteers while developing pathways for leadership growth, succession planning, and sustained involvement. Working collaboratively across Development and External Affairs and with campus partners, the Assistant Director leverages volunteer leadership to advance institutional priorities, strengthen alumni affinity, and drive measurable engagement outcomes informed by CASE Alumni Engagement Metrics.
Essential Functions:
Strategic Volunteer Engagement Strategy
Develop and implement a comprehensive volunteer engagement strategy that increases alumni participation through service, leadership, advocacy, mentoring, and other engagement opportunities. Establish annual goals and performance metrics for volunteer participation, leadership development, and alumni engagement. Utilize benchmark data, volunteer trends, and CASE Alumni Engagement Metrics to evaluate effectiveness and continuously improve results. Serve as the department's lead resource for volunteer best practices, governance, onboarding, succession planning, and volunteer recognition.
Regional Network Leadership & Geographic Engagement
Lead the strategy, development, and management of SMU's Regional Alumni Network program. Recruit, train, and support volunteer leaders responsible for alumni engagement activities across designated geographic regions. Partner with volunteer leaders to establish annual engagement plans, promote institutional priorities, and identify opportunities for network growth and expansion. Monitor network performance and engagement outcomes while ensuring consistency in volunteer support and high-quality constituent experience across all regions.
Reunion Engagement, Class Volunteers & Golden Mustangs
Provide strategic leadership for reunion engagement initiatives, Reunion Ambassadors, class-based volunteer programs, and Golden Mustangs activities. Develop volunteer recruitment, communication, and engagement strategies that encourage alumni participation in reunion programs and class-based initiatives. Partner with Development colleagues to support reunion fundraising goals and promote philanthropic engagement. Implement volunteer-driven outreach efforts designed to increase attendance, participation, and long-term alumni involvement.
Volunteer Recruitment, Training & Leadership Development
Design and manage a comprehensive volunteer lifecycle program that includes recruitment, onboarding, training, leadership development, mentorship, recognition, and succession planning. Identify emerging volunteer leaders and cultivate opportunities for increased responsibility within the alumni engagement and volunteer ecosystem. Develop resources and training programs that enhance volunteer effectiveness and promote consistency across the University.
Campus Volunteer Partnerships & Engagement Opportunities
Collaborate with campus partners, academic units, and Development and External Affairs colleagues to identify and expand meaningful alumni volunteer opportunities. Support mentorship programs, career initiatives, admissions activities, university events, alumni speaker opportunities, and other volunteer-driven programs that connect alumni to the University's mission. Serve as the central resource for volunteer coordination at SMU.
Data, Assessment & OperationsTrack, analyze, and report volunteer engagement metrics, participation trends, leadership pipeline development, and program effectiveness. Maintain accurate volunteer records and engagement activity within applicable systems and databases. Prepare reports and recommendations for department leadership and stakeholders while managing program budgets, timelines, and operational logistics
Other Duties as Assigned
Support special projects, University initiatives, and additional Alumni and Mustang Engagement priorities as assigned.
Position Requirements
Ability to work outside of regular business hours as needed to support events, volunteer activities, and committee meetings.
Qualifications
Education and Experience:
A Bachelor’s degree is required, preferably in higher education, communications, fundraising, or program management. A Master’s degree is preferred.
A minimum of two (2) years of work experience in at least one of the following areas: higher education, direct marketing, fundraising, alumni relations, volunteer management, or program management is required.
Experience managing multiple projects simultaneously, with responsibility for achieving established goals and meeting specific performance metrics is also required.
Experience managing volunteer boards or committees composed of adult professionals is preferred. Direct fundraising and personal solicitation experience is highly desired.
Knowledge, Skills and Abilities:
Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. A strong customer service orientation is essential.
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning, and time management skills. Strong project management skills and a strong focus on attention to detail are essential.
Candidate must have some budget management experience. Must also have the ability to think strategically and develop actionable plans aligned with SMU's strategic priorities. Proven ability to build and manage alumni engagement, volunteer, or event programs and develop plans that support University fundraising goals is strongly preferred. Knowledge of SMU alumni constituencies and campus culture is desired.
Candidate must have a strong working knowledge of Microsoft Office applications. Experience with Salesforce or another customer relationship management (CRM) system is highly preferred. Experience with Adobe Creative Cloud or Canva is desired.
Experience with data visualization tools and project management platforms (e.g. Monday.com) is preferred. Experience with social media platforms and tools is desired. Experience with volunteer management systems (e.g., Gravyty and GiveCampus) is a plus.
Physical and Environmental Demands:
Physical
- Bend
- Reach above shoulders
- Carry/lift 25 lbs.
- Sit for long periods of time
- Squat
- Handle objects (dexterity)
- Kneel
- Stand
- Push/Pull
Environmental:
Drives motorized equipment
Deadline to Apply:
December 2, 2026
Priority consideration may be given to submissions received by November 18, 2026.
EEO Statement
SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status or other characteristics protected by state and federal law.
Benefits:
SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.
SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.
The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
Primary Location
: USA-TX-DallasJob
: Office and Administrative SupportOrganization
: DEA - Alumni RelationsSchedule
: RegularShift
: StaffEmployee Status
: Individual ContributorJob Type
: Full-timeJob Level
: Day JobTravel
: NoJob Posting
: Nov 11, 2026, 2:34:21 PMDescription
Salary Range:
Salary commensurate with experience and qualifications
About SMU
SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.
SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.
SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.
Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.
SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.
About the Position:
This role is an on-campus, in-person position.
The Assistant Director of Volunteer Engagement leads the strategy and execution of alumni volunteer engagement initiatives, building a comprehensive volunteer ecosystem that advances alumni participation, service, advocacy, and philanthropy.
This role oversees SMU's Regional Alumni Networks, Reunion Ambassadors, class-based volunteer programs, Golden Mustangs (50+ Year Alumni), and campus volunteer initiatives to strengthen alumni connections and expand meaningful engagement opportunities.
The position is responsible for recruiting, training, supporting, and recognizing alumni volunteers while developing pathways for leadership growth, succession planning, and sustained involvement. Working collaboratively across Development and External Affairs and with campus partners, the Assistant Director leverages volunteer leadership to advance institutional priorities, strengthen alumni affinity, and drive measurable engagement outcomes informed by CASE Alumni Engagement Metrics.
Essential Functions:
Strategic Volunteer Engagement Strategy
Develop and implement a comprehensive volunteer engagement strategy that increases alumni participation through service, leadership, advocacy, mentoring, and other engagement opportunities. Establish annual goals and performance metrics for volunteer participation, leadership development, and alumni engagement. Utilize benchmark data, volunteer trends, and CASE Alumni Engagement Metrics to evaluate effectiveness and continuously improve results. Serve as the department's lead resource for volunteer best practices, governance, onboarding, succession planning, and volunteer recognition.
Regional Network Leadership & Geographic Engagement
Lead the strategy, development, and management of SMU's Regional Alumni Network program. Recruit, train, and support volunteer leaders responsible for alumni engagement activities across designated geographic regions. Partner with volunteer leaders to establish annual engagement plans, promote institutional priorities, and identify opportunities for network growth and expansion. Monitor network performance and engagement outcomes while ensuring consistency in volunteer support and high-quality constituent experience across all regions.
Reunion Engagement, Class Volunteers & Golden Mustangs
Provide strategic leadership for reunion engagement initiatives, Reunion Ambassadors, class-based volunteer programs, and Golden Mustangs activities. Develop volunteer recruitment, communication, and engagement strategies that encourage alumni participation in reunion programs and class-based initiatives. Partner with Development colleagues to support reunion fundraising goals and promote philanthropic engagement. Implement volunteer-driven outreach efforts designed to increase attendance, participation, and long-term alumni involvement.
Volunteer Recruitment, Training & Leadership Development
Design and manage a comprehensive volunteer lifecycle program that includes recruitment, onboarding, training, leadership development, mentorship, recognition, and succession planning. Identify emerging volunteer leaders and cultivate opportunities for increased responsibility within the alumni engagement and volunteer ecosystem. Develop resources and training programs that enhance volunteer effectiveness and promote consistency across the University.
Campus Volunteer Partnerships & Engagement Opportunities
Collaborate with campus partners, academic units, and Development and External Affairs colleagues to identify and expand meaningful alumni volunteer opportunities. Support mentorship programs, career initiatives, admissions activities, university events, alumni speaker opportunities, and other volunteer-driven programs that connect alumni to the University's mission. Serve as the central resource for volunteer coordination at SMU.
Data, Assessment & OperationsTrack, analyze, and report volunteer engagement metrics, participation trends, leadership pipeline development, and program effectiveness. Maintain accurate volunteer records and engagement activity within applicable systems and databases. Prepare reports and recommendations for department leadership and stakeholders while managing program budgets, timelines, and operational logistics
Other Duties as Assigned
Support special projects, University initiatives, and additional Alumni and Mustang Engagement priorities as assigned.
Position Requirements
Ability to work outside of regular business hours as needed to support events, volunteer activities, and committee meetings.
Qualifications
Education and Experience:
A Bachelor’s degree is required, preferably in higher education, communications, fundraising, or program management. A Master’s degree is preferred.
A minimum of two (2) years of work experience in at least one of the following areas: higher education, direct marketing, fundraising, alumni relations, volunteer management, or program management is required.
Experience managing multiple projects simultaneously, with responsibility for achieving established goals and meeting specific performance metrics is also required.
Experience managing volunteer boards or committees composed of adult professionals is preferred. Direct fundraising and personal solicitation experience is highly desired.
Knowledge, Skills and Abilities:
Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. A strong customer service orientation is essential.
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning, and time management skills. Strong project management skills and a strong focus on attention to detail are essential.
Candidate must have some budget management experience. Must also have the ability to think strategically and develop actionable plans aligned with SMU's strategic priorities. Proven ability to build and manage alumni engagement, volunteer, or event programs and develop plans that support University fundraising goals is strongly preferred. Knowledge of SMU alumni constituencies and campus culture is desired.
Candidate must have a strong working knowledge of Microsoft Office applications. Experience with Salesforce or another customer relationship management (CRM) system is highly preferred. Experience with Adobe Creative Cloud or Canva is desired.
Experience with data visualization tools and project management platforms (e.g. Monday.com) is preferred. Experience with social media platforms and tools is desired. Experience with volunteer management systems (e.g., Gravyty and GiveCampus) is a plus.
Physical and Environmental Demands:
Physical
- Bend
- Reach above shoulders
- Carry/lift 25 lbs.
- Sit for long periods of time
- Squat
- Handle objects (dexterity)
- Kneel
- Stand
- Push/Pull
Environmental:
Drives motorized equipment
Deadline to Apply:
December 2, 2026
Priority consideration may be given to submissions received by November 18, 2026.
EEO Statement
SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status or other characteristics protected by state and federal law.
Benefits:
SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.
SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.
The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
Primary Location
: USA-TX-DallasJob
: Office and Administrative SupportOrganization
: DEA - Alumni RelationsSchedule
: RegularShift
: StaffEmployee Status
: Individual ContributorJob Type
: Full-timeJob Level
: Day JobTravel
: NoJob Posting
: Nov 11, 2026, 2:34:21 PMEngagement Officer Jobs by Experience Level
See All 9 Engagement Officer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Engagement Officer JobsEngagement Officer Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in engagement officer jobs.
- Bachelor's degree in communications, public relations, nonprofit management, or a related field
- Experience managing community outreach programs, donor relations, or stakeholder engagement initiatives
- Proficiency with CRM platforms for tracking constituent interactions and communications
- Strong written and verbal communication skills for public presentations and stakeholder correspondence
- Ability to plan and execute events, workshops, or engagement campaigns independently
- Familiarity with data reporting tools to measure and present engagement outcomes to leadership
Tips for Your Engagement Officer Job Search
Tailor your resume to outreach metrics
Engagement officers are hired on results, so your resume needs to quantify community impact. Replace vague descriptions like 'managed outreach' with specifics: volunteer numbers grown, event attendance driven, or donor retention improved across a campaign or program cycle.
Apply early to roles that fit
Migrate Mate lists engagement officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Match your language to the sector
Nonprofits, universities, and government agencies each use different vocabulary for the same work. A hospital says 'patient engagement,' a university says 'alumni relations,' and a nonprofit says 'community outreach.' Mirror the exact phrasing in each job posting to pass applicant tracking systems.
Highlight relationship management tools you use
Many engagement officer postings screen for proficiency with constituent relationship management software. If you've used a CRM to track donor interactions, volunteer activity, or stakeholder communications, name the platform and describe how you used it to manage a portfolio of contacts.
Prepare a portfolio of outreach campaigns
Interviewers for engagement roles frequently ask for examples of campaigns you designed and executed. Bring a one-page summary of two or three initiatives that shows the audience, the channel mix, the goal, and the outcome, even if the results were modest.
Negotiate scope before you negotiate salary
Engagement officer roles vary widely in autonomy. Before accepting an offer, clarify whether you'll own strategy or execute someone else's plan, which stakeholder relationships you'll manage directly, and whether the budget sits with you or a director above you.
Engagement Officer Jobs: Frequently Asked Questions
Which companies are hiring the most engagement officers?
ACNB, AmeriCorps, and CC Industries are hiring the most engagement officers right now, with openings concentrated in New York, Pennsylvania, and Ohio, based on current listings on Migrate Mate as of November 2026. Nonprofits, public universities, and regional healthcare systems consistently post the highest volume of these roles.
How many engagement officer jobs are remote?
About 100% of engagement officer openings are fully remote or hybrid as of November 2026, though the share varies by sector. Roles focused on digital communications, donor stewardship, or content creation tend to offer the most remote flexibility, while positions requiring in-person community events or on-campus presence are more likely to be on-site.
How do you become an engagement officer?
Start by earning a degree in communications, public relations, social work, or a related field, then build direct experience through volunteer coordination, nonprofit work, or campus involvement. Develop proficiency with a CRM platform and practice writing donor or community communications. Most employers want candidates who can show a history of managing relationships and executing outreach programs, not just describing them.
Can you get hired as an engagement officer with little experience?
Yes, especially at smaller nonprofits and community organizations that prioritize passion for the mission over a long resume. Volunteer coordination, campus club leadership, or internships in communications all count as relevant experience. Applying to associate or coordinator-level engagement titles is a practical entry point, and many employers will train the right candidate on CRM tools and campaign workflows on the job.
What does the engagement officer interview process look like?
Most employers run two to three rounds, starting with a phone screen focused on your background and motivation, followed by a panel or hiring manager interview with scenario-based questions about past outreach work. Many organizations ask candidates to complete a short written exercise, such as drafting a donor appeal or outlining a community event plan, to assess communication skills before making an offer.
Where can I find and apply to engagement officer jobs?
You can find and apply to engagement officer jobs on Migrate Mate, which lists current openings from employers across the United States. The listings cover roles in nonprofits, higher education, healthcare, and government at every experience level. Find roles that fit your background and apply directly to each listing from the page.
See All 9 Engagement Officer Jobs
Find roles that match your experience and apply in just a few clicks.
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