Field Training Manager Jobs
Field training manager jobs are open across retail, logistics, healthcare, and manufacturing, at levels from associate trainer to senior manager, with specializations in onboarding program design, compliance training, and field sales enablement. Scan the live roles below and apply to whichever ones fit.
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Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Position Description
Are you interested in improving customer and employee experience? Seattle Public Utilities (SPU) is recruiting for a Quality Assurance (QA) & Training Manager within its Customer Care Division. In this role, you will lead and modernize the QA & Training program across five major functional areas: Contact Center, Meter Reading, Utility Account Services, Customer Account & Billing, and Affordability Programs.
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training, and driving service quality improvements based on performance data, as well as employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and collaborate on process improvements that strengthen operational performance.
About Seattle Public Utilities: SPU is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.
For more information about SPU, check out the:
- SPU Website
- SPU Workplace Expectations
- Strategic Business Plan
SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why Join Our Team?
We know work isn't only about what you do it's also about who you work for and with! SPU provides a fun and family friendly work environment that supports a work life balance, including:
- Hybrid work schedule opportunities
- Family-friendly and multicultural work environment
- Generous benefits package
- Free Orca Pass
- City pension plan with employer/employee contributions
- Growth potential and advancement opportunities
Job Responsibilities
- Lead ongoing development and refinement of the QA and training program, including its structure, tools, and standards, while establishing priorities aligned with divisional service and operational goals.
- Redesign and modernize the QA and Training program by introducing innovative evaluation models, forward-thinking training strategies, and Kaizen-based continuous improvement practices tailored to each operational area.
- Shape and advance service quality and performance practices by developing and implementing policies that guide evaluation approaches, employee development, and training alignment across operational units.
- Advise leadership through clear, data-informed recommendations that highlight service trends, performance risks, and improvement opportunities.
- Supervise a team of eight (8) professional staff responsible for quality assurance, performance analytics, employee training, and change enablement across the Customer Care Division, with the potential for growth based on evolving divisional needs.
- Build a cohesive, high-functioning team by coaching, developing, and aligning staff around a unified vision for service excellence and program accountability.
- Partner with divisional managers to align service expectations, share performance insights, and support continuous improvement efforts across all customer-facing functions.
- Oversee monitoring tools, scoring methodologies, and QA systems to ensure accurate, consistent, and meaningful performance evaluation.
- Ensure equitable service delivery by integrating equity considerations into evaluation practices, training approaches, and performance expectations.
- Coordinate with IT and Business Support when tools, technology solutions, or process redesign efforts align with QA findings or improvement opportunities.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Experience: Five (5) years of experience in customer experience operations, performance and/or program management, quality control/analysis, or related field, including prior supervisory experience.
Education: Bachelor’s degree in business administration, public administration, or related field OR two (2) additional years of relevant experience.
Desired Qualifications:
- Expert-level knowledge of quality assurance methodologies, service evaluation practices, and continuous improvement frameworks (e.g., Lean, Kaizen, Six Sigma).
- Proven experience building or redesigning QA and/or training programs, preferably in complex, customer-facing operations.
- Demonstrated success leading high-performing teams and strengthening partially established functions through clear vision, coaching, and structured development.
- Strong background in training design, adult learning methodologies, and aligning training to performance data and service quality trends.
- Proven track record of building strong rapport with internal and external stakeholders and partnering across diverse operational areas.
- Extensive leadership and team-building experience in environments with represented and non-represented staff.
- Experience using performance data, dashboards, and customer feedback to identify trends and drive process improvements.
- Familiarity with billing systems, QA evaluation tools, and customer experience monitoring platforms.
Additional Information
This position allows for the flexibility of a hybrid work schedule. Employees will be required to come into the office twice a week and are encouraged to periodically be in the office three times per week. Individual schedules will be agreed upon by the employee and their supervisor.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The full salary range for this position is: $118,118.16 - $177,229.44 annually.
For more information regarding this recruitment, please contact: John Lee at john.lee3@seattle.gov.
How to apply: In addition to completing your on-line application, please attach the following:
- Current resume
- Cover letter–highlight your experience leading teams, building or managing a QA/training program, your approach to service quality or performance improvement, and your interest in this team/SPU
Please note that failure to attach both documents will result in your application not receiving further consideration.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Field Training Manager Jobs by Experience Level
See All 158+ Field Training Manager Jobs
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Find Field Training Manager JobsField Training Manager Job Market
Who's Hiring
Top Industries Hiring
- Government & Public Sector
- Technology & Software
- Construction & Real Estate
- Education
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in field training manager jobs.
- 3-5 years of experience in training, field operations, or a related supervisory role
- Demonstrated ability to design and deliver onboarding and skills development programs
- Proficiency with learning management systems such as a corporate LMS platform
- Strong facilitation and classroom or field-based instruction skills
- Bachelor's degree in business, education, human resources, or a related field
- Willingness to travel regularly within an assigned region or territory
Tips for Your Field Training Manager Job Search
Quantify training outcomes on your resume
Field training manager resumes stand out when they show measurable results, like reduced time-to-productivity for new hires or improved assessment pass rates. Tie each program you built or managed to a concrete outcome your next employer can picture replicating.
Tailor your resume to the industry vertical
A field training manager resume that worked in retail distribution won't land the same way at a pharmaceutical sales organization. Swap in industry-specific terminology, tools, and compliance frameworks so the hiring manager immediately recognizes your context matches theirs.
Apply early to roles that fit
Migrate Mate lists field training manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your certifications
Many field training manager postings explicitly list credentials like ATD certificates, SHRM-CP, or ServSafe as differentiators. When a posting names one you hold, lead with it in your cover letter's first paragraph rather than burying it in a skills list.
Prepare a portfolio of training materials you built
Bring two or three examples of field-ready job aids, onboarding schedules, or LMS course outlines you created. Interviewers for this role often ask you to walk through your design process, and tangible samples make that conversation far more convincing than descriptions alone.
Negotiate a territory or travel scope upfront
Field training manager offers frequently include travel expectations that differ from what the job description stated. Ask the hiring manager directly which regions you'd cover and how many nights per month, so you can evaluate the offer accurately and negotiate scope before accepting.
Field Training Manager Jobs: Frequently Asked Questions
Which companies are hiring the most field training managers?
The companies hiring the most field training managers right now include Jacent, PEG, and Culligan Water, with the largest share of openings in Texas, Colorado, and California, based on current listings on Migrate Mate as of November 2026. Industries with the highest sustained demand include retail chains, logistics providers, and specialty healthcare services.
How many field training manager jobs are remote?
About 54% of field training manager openings are fully remote or hybrid as of November 2026, reflecting that most of this role requires in-person presence with frontline staff. The sub-areas most likely to offer remote flexibility are curriculum design, e-learning development, and corporate training program management rather than hands-on field coaching roles.
How do you become a field training manager?
Start by building direct experience in a frontline or field-based role in your target industry, then move into a trainer or training coordinator position to develop facilitation skills. Pursue a recognized training credential to formalize your expertise, then document measurable outcomes from every program you design or deliver. Most field training managers reach the role after several years combining operational experience with formal instruction responsibilities.
Can you get hired as a field training manager with little experience?
It's possible to break in with limited formal training experience if you have strong operational credibility in the industry you're targeting. Employers in retail and food service, in particular, often promote high-performing shift supervisors or assistant managers into training roles. Supplementing with an instructional design course, a training certification, or a volunteer facilitation project can help you close the gap and compete with candidates who have more direct experience.
What does the field training manager interview process look like?
The process typically involves an initial phone screen with HR, followed by a panel or one-on-one interview with an operations or learning and development leader where you'll walk through past training programs in detail. Many employers add a practical component, asking you to deliver a short mock training session or present a sample onboarding plan. Final rounds often include a conversation with a regional or district leader who assesses your fit with the team's operational culture.
Where can I find and apply to field training manager jobs?
You can find and apply to field training manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits. New postings are added regularly, so checking back frequently gives you the best shot at applying to roles early in their hiring cycle.
See All 158+ Field Training Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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