Green Card Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for EB-2 or EB-3 green card sponsorship when tied to a U.S. employer willing to file PERM labor certification. Employers document that no qualified U.S. worker is available before sponsoring you for permanent residency, making the job offer the critical starting point for your green card.
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We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.
As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.
This is a seasonal, non-exempt role.
The Impact You'll Make and the Benefits You'll Receive
Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.
BASIC QUALIFICATIONS
- 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.
- A proven track record of solving customer problems through effective communication.
- A high school diploma or GED.
- Experience in a sales environment desired.
PREFERRED QUALIFICATIONS
- Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.
- You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.
- You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.
- An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.
- A natural ability to steer conversations to a successful resolution.
- Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.
If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!
Responsibilities
- Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.
- Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.
- Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.
- Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.
- Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.
- Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.
COMPENSATION
The expected base pay range for this position is:
- Bay Area California $29.20 - $34.40
- Southern California $29.20 - $34.40
- Illinois $27.80 - $32.70
- Maryland $27.80 - $32.70
- Minnesota $25.10 - $29.50
- New Jersey $29.20 - $34.40
- New York $29.20 - $34.40
- Washington $29.20 - $34.40
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview
We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.
As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.
This is a seasonal, non-exempt role.
The Impact You'll Make and the Benefits You'll Receive
Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.
BASIC QUALIFICATIONS
- 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.
- A proven track record of solving customer problems through effective communication.
- A high school diploma or GED.
- Experience in a sales environment desired.
PREFERRED QUALIFICATIONS
- Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.
- You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.
- You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.
- An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.
- A natural ability to steer conversations to a successful resolution.
- Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.
If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!
Responsibilities
- Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.
- Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.
- Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.
- Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.
- Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.
- Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.
COMPENSATION
The expected base pay range for this position is:
- Bay Area California $29.20 - $34.40
- Southern California $29.20 - $34.40
- Illinois $27.80 - $32.70
- Maryland $27.80 - $32.70
- Minnesota $25.10 - $29.50
- New Jersey $29.20 - $34.40
- New York $29.20 - $34.40
- Washington $29.20 - $34.40
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Experience Specialist
Align your credentials with EB classification
EB-3 covers roles requiring a bachelor's degree; EB-2 requires an advanced degree or equivalent. Pull your foreign transcripts and degree equivalency evaluation early, since PERM job requirements must match your actual credentials.
Target employers with PERM filing history
Not every company that hires Customer Experience Specialists will sponsor green cards. Search OFLC disclosure data to identify which employers have filed PERM applications for CX or customer-facing roles in the past two years.
Use Migrate Mate to filter sponsoring employers
Filter Customer Experience Specialist openings by green card sponsorship history directly on Migrate Mate. That cuts out roles where sponsorship is theoretically possible but the employer has never actually filed, saving you weeks of outreach.
Clarify the job description before PERM drafts
PERM locks the job duties and minimum requirements into the application. If the posted role says 'bachelor's preferred' instead of 'required,' push for clarification early, since overly flexible requirements can complicate your EB-2 classification later.
Ask how the employer structures sponsorship costs
DOL prohibits employees from paying PERM filing costs, but attorney fees vary. Before accepting an offer, confirm the employer's policy on I-140 and adjustment of status fees so there are no surprises after PERM is filed.
Account for PERM recruitment timing in your job search
PERM requires the employer to complete a supervised recruitment process, typically running 60 to 90 days, before filing. Build that lag into your start-date expectations so you aren't caught off guard by the gap between offer and petition filing.
Green Card Customer Experience Specialist: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for EB-2 or EB-3 sponsorship?
Most Customer Experience Specialist positions qualify under EB-3 when the employer requires a bachelor's degree. EB-2 applies if the role genuinely requires an advanced degree or if you have equivalent credentials documented through progressive experience. The classification depends on how the employer drafts the PERM job requirements, not just your personal qualifications.
How does green card sponsorship differ from H-1B for Customer Experience Specialists?
H-1B visa is temporary, capped at 85,000 per year, and requires winning a lottery. EB-3 green card sponsorship has no annual lottery and leads to permanent residency, though PERM adds a 6-to-12-month employer recruitment and filing process upfront. For nationals of countries without significant backlogs, EB-3 can reach approval within two to three years of the initial PERM filing.
What does the PERM process actually require from a sponsoring employer?
The employer must conduct DOL-supervised recruitment, advertise the role, document that no qualified U.S. worker applied, and then file the PERM application. The job duties and minimum education requirements set during this process become permanent, so any mismatch between the posted role and your credentials needs to be resolved before the employer files.
How do I find Customer Experience Specialist jobs that include green card sponsorship?
Standard job boards don't filter by PERM filing history, so most postings that mention 'sponsorship available' haven't been verified. Migrate Mate lets you search Customer Experience Specialist roles specifically by green card sponsorship history, showing which employers have actually filed PERM applications for similar positions rather than just listing it as a possibility.
Can I switch employers after my green card PERM is filed?
Changing employers before your I-140 is approved restarts the PERM process with the new company. After I-140 approval, AC21 portability lets you move to a same or similar role without losing your priority date, as long as your adjustment of status application has been pending for at least 180 days. Consult an immigration attorney before any job change mid-process.