Green Card Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for EB-2 or EB-3 green card sponsorship when tied to a U.S. employer willing to file PERM labor certification. Employers document that no qualified U.S. worker is available before sponsoring you for permanent residency, making the job offer the critical starting point for your green card.
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Get Access To All JobsAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$17.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$17.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 652+ Green Card Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Experience Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Experience Specialist
Align your credentials with EB classification
EB-3 covers roles requiring a bachelor's degree; EB-2 requires an advanced degree or equivalent. Pull your foreign transcripts and degree equivalency evaluation early, since PERM job requirements must match your actual credentials.
Target employers with PERM filing history
Not every company that hires Customer Experience Specialists will sponsor green cards. Search OFLC disclosure data to identify which employers have filed PERM applications for CX or customer-facing roles in the past two years.
Use Migrate Mate to filter sponsoring employers
Filter Customer Experience Specialist openings by green card sponsorship history directly on Migrate Mate. That cuts out roles where sponsorship is theoretically possible but the employer has never actually filed, saving you weeks of outreach.
Clarify the job description before PERM drafts
PERM locks the job duties and minimum requirements into the application. If the posted role says 'bachelor's preferred' instead of 'required,' push for clarification early, since overly flexible requirements can complicate your EB-2 classification later.
Ask how the employer structures sponsorship costs
DOL prohibits employees from paying PERM filing costs, but attorney fees vary. Before accepting an offer, confirm the employer's policy on I-140 and adjustment of status fees so there are no surprises after PERM is filed.
Account for PERM recruitment timing in your job search
PERM requires the employer to complete a supervised recruitment process, typically running 60 to 90 days, before filing. Build that lag into your start-date expectations so you aren't caught off guard by the gap between offer and petition filing.
Green Card Customer Experience Specialist: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for EB-2 or EB-3 sponsorship?
Most Customer Experience Specialist positions qualify under EB-3 when the employer requires a bachelor's degree. EB-2 applies if the role genuinely requires an advanced degree or if you have equivalent credentials documented through progressive experience. The classification depends on how the employer drafts the PERM job requirements, not just your personal qualifications.
How does green card sponsorship differ from H-1B for Customer Experience Specialists?
H-1B visa is temporary, capped at 85,000 per year, and requires winning a lottery. EB-3 green card sponsorship has no annual lottery and leads to permanent residency, though PERM adds a 6-to-12-month employer recruitment and filing process upfront. For nationals of countries without significant backlogs, EB-3 can reach approval within two to three years of the initial PERM filing.
What does the PERM process actually require from a sponsoring employer?
The employer must conduct DOL-supervised recruitment, advertise the role, document that no qualified U.S. worker applied, and then file the PERM application. The job duties and minimum education requirements set during this process become permanent, so any mismatch between the posted role and your credentials needs to be resolved before the employer files.
How do I find Customer Experience Specialist jobs that include green card sponsorship?
Standard job boards don't filter by PERM filing history, so most postings that mention 'sponsorship available' haven't been verified. Migrate Mate lets you search Customer Experience Specialist roles specifically by green card sponsorship history, showing which employers have actually filed PERM applications for similar positions rather than just listing it as a possibility.
Can I switch employers after my green card PERM is filed?
Changing employers before your I-140 is approved restarts the PERM process with the new company. After I-140 approval, AC21 portability lets you move to a same or similar role without losing your priority date, as long as your adjustment of status application has been pending for at least 180 days. Consult an immigration attorney before any job change mid-process.