Green Card Customer Operations Manager Jobs
Customer Operations Manager roles qualify for green card sponsorship under EB-2 or EB-3 when the position requires a bachelor's degree or higher in business, operations, or a related field. Employers file a PERM labor certification with DOL before sponsoring you for permanent residency, not just a temporary work authorization.
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Get Access To All JobsPOWER UP A CAREER WITH US
Our people power everything we do.
At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.
Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.
Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:
Disclosure Statements
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
POSITION CONCEPT
The Sr Mgr Technology Programs Mgmt sets and oversees the operational design and implementation for planning, executing, and delivering complex technology in support of technology operations, regulatory compliance, and business transformation. In conjunction with the Sr. Director, sets the strategic roadmap for the Program Management group to ensure that all programs are planned and executed while managing scope, schedule, cost, and risk.
PRIMARY DUTIES AND RESPONSIBILITIES
-
Program Planning & Execution
Lead end-to-end delivery of technology programs, including planning, scheduling, budgeting, and execution across multiple projects.
-
Set Strategic Roadmap for Program Management Team
Contribute to setting strategic roadmap for team and processes governing how programs and projects are implemented throughout the Technology Organization.
-
Stakeholder Management
Partner with business, engineering, and technology stakeholders to define requirements, ensure alignment, and communicate progress and outcomes.
-
Financial & Resource Management
Develop and manage program budgets, forecasts, and resource plans. Ensure cost efficiency and value realization. Manage third-party vendors, contracts, and service delivery to ensure performance and compliance.
-
Risk & Compliance Management
Identify, assess, and mitigate risks; ensure adherence to regulatory, cybersecurity, and utility compliance standards.
-
Program Governance & Reporting
Establish governance frameworks, track KPIs, and provide executive-level reporting on program performance.
-
Continuous Improvement & Innovation
Drive process improvements, leverage emerging technologies, and promote best practices across programs.
SUPERVISION
Direct Supervision: Supervision of Project Managers, Program Managers, Analysts and Engineers.
Indirect Supervision: Contractors and Vendors.
RELATIONSHIPS
Key Internal: Technology Leadership, Engineering Teams, Operations, Regulatory/Compliance, Finance, PMO.
Key External: Vendors, Contractors, Consultants, Industry Associations, Government/Regulatory Agencies.
QUALIFICATIONS
Education
Required: Bachelor’s Degree in Information Technology, Business, Engineering or related field from an accredited college or university.
Preferred: Master’s Degree in Information Technology, Business, Engineering, or related field from an accredited college or university.
Licenses/Certifications
Required: At least one of the following: PMP, PgMp, PMI-ACP, or equivalent.
Preferred: Two or more of the following: PMP, PgMp, PMI-ACP, or equivalent.
Experience
Required: 8 years of experience in a Program/Project Management role.
Preferred: Experience in an energy industry (e.g., electric, utility, energy). Experience managing technology or engineering programs (e.g., grid modernization, infrastructure, enterprise systems).
Supervisory Experience
Required: 3 years of experience leading teams and/or Projects.
Preferred: Managing the above in an energy industry and/or technology organization.
Knowledge/Skills/Abilities (KSA)
Required:
- Strong program and project management methodologies (waterfall, agile, hybrid).
- Ability to manage large-scale, cross-functional initiatives.
- Understanding of utility operations, regulatory frameworks, and/or engineering principles.
- Financial acumen including budgeting and forecasting.
- Excellent communication, stakeholder management, and leadership skills.
- Strong problem-solving, analytical, and decision-making abilities.
- Solid prioritization and conflict-resolution skills.
- Ability to develop relationships with internal and external teams and groups.
- Risk management and governance expertise.
- Proficiency with Microsoft Office Suite, to include advanced knowledge of Outlook, Excel, SharePoint, Word, PowerPoint, Project, Teams, etc. Strong knowledge of SmartSheet.
Preferred:
- Technical knowledge of utility systems (e.g., SCADA, grid operations, IT/OT systems).
- Engineering knowledge for technical program oversight (engineering track).
- Ability to forecast and identify potential roadblocks and obstacles and navigate various priorities and environments.
OUR COMPETENCIES
- Puts Safety First – Protect people and the environment every day
- Be Curious & Adapt – Welcome change and keep learning
- Create Value for Customers – Build relationships and deliver quality work
- Be Accountable & Respectful – Do what’s right and follow through
- Foster Strong Teams – Build trust through teamwork and help people grow
WORKING CONDITIONS
This role is normally performed in an office environment. However, there may be times in which this role is expected to go on-site to evaluate project scope and variables that may not be able to be determined remotely.
PHYSICAL DEMANDS/ REQUIREMENTS
Normal working conditions with occasional weekend and overtime requirements, including on-call rotational support.
TECO offers a competitive Benefits package!!
Competitive Salary * 401k Savings plan w/ company matching * Pension plan * Paid time off * Paid Holiday time * Medical, Prescription Drug, & Dental Coverage * Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
POWER UP A CAREER WITH US
Our people power everything we do.
At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.
Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.
Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:
Disclosure Statements
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
POSITION CONCEPT
The Sr Mgr Technology Programs Mgmt sets and oversees the operational design and implementation for planning, executing, and delivering complex technology in support of technology operations, regulatory compliance, and business transformation. In conjunction with the Sr. Director, sets the strategic roadmap for the Program Management group to ensure that all programs are planned and executed while managing scope, schedule, cost, and risk.
PRIMARY DUTIES AND RESPONSIBILITIES
-
Program Planning & Execution
Lead end-to-end delivery of technology programs, including planning, scheduling, budgeting, and execution across multiple projects.
-
Set Strategic Roadmap for Program Management Team
Contribute to setting strategic roadmap for team and processes governing how programs and projects are implemented throughout the Technology Organization.
-
Stakeholder Management
Partner with business, engineering, and technology stakeholders to define requirements, ensure alignment, and communicate progress and outcomes.
-
Financial & Resource Management
Develop and manage program budgets, forecasts, and resource plans. Ensure cost efficiency and value realization. Manage third-party vendors, contracts, and service delivery to ensure performance and compliance.
-
Risk & Compliance Management
Identify, assess, and mitigate risks; ensure adherence to regulatory, cybersecurity, and utility compliance standards.
-
Program Governance & Reporting
Establish governance frameworks, track KPIs, and provide executive-level reporting on program performance.
-
Continuous Improvement & Innovation
Drive process improvements, leverage emerging technologies, and promote best practices across programs.
SUPERVISION
Direct Supervision: Supervision of Project Managers, Program Managers, Analysts and Engineers.
Indirect Supervision: Contractors and Vendors.
RELATIONSHIPS
Key Internal: Technology Leadership, Engineering Teams, Operations, Regulatory/Compliance, Finance, PMO.
Key External: Vendors, Contractors, Consultants, Industry Associations, Government/Regulatory Agencies.
QUALIFICATIONS
Education
Required: Bachelor’s Degree in Information Technology, Business, Engineering or related field from an accredited college or university.
Preferred: Master’s Degree in Information Technology, Business, Engineering, or related field from an accredited college or university.
Licenses/Certifications
Required: At least one of the following: PMP, PgMp, PMI-ACP, or equivalent.
Preferred: Two or more of the following: PMP, PgMp, PMI-ACP, or equivalent.
Experience
Required: 8 years of experience in a Program/Project Management role.
Preferred: Experience in an energy industry (e.g., electric, utility, energy). Experience managing technology or engineering programs (e.g., grid modernization, infrastructure, enterprise systems).
Supervisory Experience
Required: 3 years of experience leading teams and/or Projects.
Preferred: Managing the above in an energy industry and/or technology organization.
Knowledge/Skills/Abilities (KSA)
Required:
- Strong program and project management methodologies (waterfall, agile, hybrid).
- Ability to manage large-scale, cross-functional initiatives.
- Understanding of utility operations, regulatory frameworks, and/or engineering principles.
- Financial acumen including budgeting and forecasting.
- Excellent communication, stakeholder management, and leadership skills.
- Strong problem-solving, analytical, and decision-making abilities.
- Solid prioritization and conflict-resolution skills.
- Ability to develop relationships with internal and external teams and groups.
- Risk management and governance expertise.
- Proficiency with Microsoft Office Suite, to include advanced knowledge of Outlook, Excel, SharePoint, Word, PowerPoint, Project, Teams, etc. Strong knowledge of SmartSheet.
Preferred:
- Technical knowledge of utility systems (e.g., SCADA, grid operations, IT/OT systems).
- Engineering knowledge for technical program oversight (engineering track).
- Ability to forecast and identify potential roadblocks and obstacles and navigate various priorities and environments.
OUR COMPETENCIES
- Puts Safety First – Protect people and the environment every day
- Be Curious & Adapt – Welcome change and keep learning
- Create Value for Customers – Build relationships and deliver quality work
- Be Accountable & Respectful – Do what’s right and follow through
- Foster Strong Teams – Build trust through teamwork and help people grow
WORKING CONDITIONS
This role is normally performed in an office environment. However, there may be times in which this role is expected to go on-site to evaluate project scope and variables that may not be able to be determined remotely.
PHYSICAL DEMANDS/ REQUIREMENTS
Normal working conditions with occasional weekend and overtime requirements, including on-call rotational support.
TECO offers a competitive Benefits package!!
Competitive Salary * 401k Savings plan w/ company matching * Pension plan * Paid time off * Paid Holiday time * Medical, Prescription Drug, & Dental Coverage * Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
See all 3,005+ Green Card Customer Operations Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Operations Manager
Document your degree's field alignment
PERM requires your employer to specify an educational requirement tied to the role. A degree in business administration, operations management, or industrial engineering maps cleanly to Customer Operations Manager duties and reduces the risk of a DOL audit.
Target employers with PERM filing history
Not every company has navigated PERM before. Search for Customer Operations Manager roles at mid-to-large enterprises with dedicated HR or legal teams, since they have established PERM workflows and aren't learning the process on your timeline.
Search sponsored roles through Migrate Mate
Use Migrate Mate to filter Customer Operations Manager openings by employers with active green card sponsorship history, so you're applying to companies that have already committed to the PERM process rather than ones you'd have to persuade.
Clarify the job description before PERM filing
DOL scrutinizes whether the posted duties genuinely require a bachelor's degree. Work with your employer to ensure the job description reflects your specialized operations responsibilities, not generic management tasks that could weaken the specialty occupation argument.
Understand the PERM recruitment window timing
PERM requires your employer to conduct a formal recruitment campaign before filing. This process takes roughly 60 to 90 days. Factor that into your start-date negotiations so your employer isn't rushing the DOL steps after you've already accepted the offer.
Check the prevailing wage before accepting an offer
DOL will assign your role a prevailing wage level using the OFLC Wage Search tool. Your offered salary must meet or exceed that level for PERM to be certified. Reviewing the wage determination for your specific job title and location protects you from an offer that stalls the process.
Green Card Customer Operations Manager: Frequently Asked Questions
Does a Customer Operations Manager role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Operations Manager positions qualify under EB-3 as a professional role requiring a bachelor's degree. EB-2 applies when the position requires an advanced degree, such as an MBA, or when your employer can demonstrate the role demands specialized expertise beyond a standard four-year degree. Your employer's attorney will determine the appropriate category based on the actual job requirements and your credentials.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residency, not a temporary status that expires or requires renewal. Unlike H-1B visa, there is no annual lottery for EB-3 petitions, and the process isn't tied to a fiscal year cap for most nationalities. The trade-off is timeline: PERM labor certification, I-140 approval, and adjustment of status can take two to four years or more depending on your country of birth and USCIS processing volumes.
What does the PERM labor certification process look like for a Customer Operations Manager?
Your employer files the PERM application with DOL after completing a mandatory recruitment period, typically 30 to 60 days of good-faith job advertising. DOL reviews whether any qualified U.S. workers applied during recruitment. If none were found suitable, DOL certifies the application and your employer can file the I-140 immigrant petition with USCIS. The entire PERM stage takes roughly six to twelve months under normal processing conditions.
How can I find Customer Operations Manager jobs that already offer green card sponsorship?
Use Migrate Mate to search Customer Operations Manager openings filtered by employers with verified green card sponsorship history. This saves significant time compared to researching each company manually and helps you focus on organizations that have completed the PERM process for similar roles before, rather than companies that may be open to sponsorship in theory but have no practical experience with it.
Can my employer sponsor me for a green card if I'm currently on H-1B status?
Yes. Many Customer Operations Manager candidates on H-1B status pursue concurrent PERM sponsorship with their current or a new employer. Your H-1B status remains valid while the PERM and I-140 are pending, and once your I-140 is approved you may be able to extend your H-1B beyond the standard six-year limit under AC21 portability provisions while waiting for your priority date to become current.