Customer Operations Manager Green Card Jobs
Customer Operations Manager roles qualify for green card sponsorship under EB-2 or EB-3 when the position requires a bachelor's degree or higher in business, operations, or a related field. Employers file a PERM labor certification with DOL before sponsoring you for permanent residency, not just a temporary work authorization.
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Get Access To All JobsCustomer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $66,300/yr
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
Customer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $66,300/yr
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Operations Manager
Document your degree's field alignment
PERM requires your employer to specify an educational requirement tied to the role. A degree in business administration, operations management, or industrial engineering maps cleanly to Customer Operations Manager duties and reduces the risk of a DOL audit.
Target employers with PERM filing history
Not every company has navigated PERM before. Search for Customer Operations Manager roles at mid-to-large enterprises with dedicated HR or legal teams, since they have established PERM workflows and aren't learning the process on your timeline.
Search sponsored roles through Migrate Mate
Use Migrate Mate to filter Customer Operations Manager openings by employers with active green card sponsorship history, so you're applying to companies that have already committed to the PERM process rather than ones you'd have to persuade.
Clarify the job description before PERM filing
DOL scrutinizes whether the posted duties genuinely require a bachelor's degree. Work with your employer to ensure the job description reflects your specialized operations responsibilities, not generic management tasks that could weaken the specialty occupation argument.
Understand the PERM recruitment window timing
PERM requires your employer to conduct a formal recruitment campaign before filing. This process takes roughly 60 to 90 days. Factor that into your start-date negotiations so your employer isn't rushing the DOL steps after you've already accepted the offer.
Check the prevailing wage before accepting an offer
DOL will assign your role a prevailing wage level using the OFLC Wage Search tool. Your offered salary must meet or exceed that level for PERM to be certified. Reviewing the wage determination for your specific job title and location protects you from an offer that stalls the process.
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Find Customer Operations Manager JobsCustomer Operations Manager Green Card Sponsorship: Frequently Asked Questions
Does a Customer Operations Manager role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Operations Manager positions qualify under EB-3 as a professional role requiring a bachelor's degree. EB-2 applies when the position requires an advanced degree, such as an MBA, or when your employer can demonstrate the role demands specialized expertise beyond a standard four-year degree. Your employer's attorney will determine the appropriate category based on the actual job requirements and your credentials.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residency, not a temporary status that expires or requires renewal. Unlike H-1B, there is no annual lottery for EB-3 petitions, and the process isn't tied to a fiscal year cap for most nationalities. The trade-off is timeline: PERM labor certification, I-140 approval, and adjustment of status can take two to four years or more depending on your country of birth and USCIS processing volumes.
What does the PERM labor certification process look like for a Customer Operations Manager?
Your employer files the PERM application with DOL after completing a mandatory recruitment period, typically 30 to 60 days of good-faith job advertising. DOL reviews whether any qualified U.S. workers applied during recruitment. If none were found suitable, DOL certifies the application and your employer can file the I-140 immigrant petition with USCIS. The entire PERM stage takes roughly six to twelve months under normal processing conditions.
How can I find Customer Operations Manager jobs that already offer green card sponsorship?
Use Migrate Mate to search Customer Operations Manager openings filtered by employers with verified green card sponsorship history. This saves significant time compared to researching each company manually and helps you focus on organizations that have completed the PERM process for similar roles before, rather than companies that may be open to sponsorship in theory but have no practical experience with it.
Can my employer sponsor me for a green card if I'm currently on H-1B status?
Yes. Many Customer Operations Manager candidates on H-1B status pursue concurrent PERM sponsorship with their current or a new employer. Your H-1B status remains valid while the PERM and I-140 are pending, and once your I-140 is approved you may be able to extend your H-1B beyond the standard six-year limit under AC21 portability provisions while waiting for your priority date to become current.
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