Green Card Customer Relations Manager Jobs
Customer Relations Manager roles qualify for EB-2 or EB-3 green card sponsorship when employers complete PERM labor certification with the Department of Labor. Your employer must demonstrate no qualified U.S. workers are available, then file an I-140 petition with USCIS to begin your path to lawful permanent residency.
See Customer Relations Manager jobs across every visa typeFind Green Card Customer Relations Manager JobsOverview
Showing 5 of 9+ Customer Relations Manager jobs
See all Customer Relations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Relations Manager roles.
Get Access To All JobsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
See all Green Card Customer Relations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Relations Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Relations Manager
Document progressive experience with measurable outcomes
PERM labor certification for Customer Relations Manager roles often relies on your work history to establish EB-3 or EB-2 eligibility. Compile performance reviews, client retention metrics, and promotion records before employer recruitment begins, since DOL audits can demand detailed evidence.
Find sponsors through Migrate Mate's verified employer database
Search Migrate Mate to identify U.S. employers with confirmed EB-2 and EB-3 green card sponsorship history for customer relations roles. Targeting companies that have already completed PERM filings saves you months of outreach to employers unfamiliar with the process.
Verify your role meets specialty occupation degree requirements
For EB-2 classification, your Customer Relations Manager position must require an advanced degree or a bachelor's degree plus five years of progressive experience. Review the O*NET occupation profile for this role to confirm the typical education and experience benchmarks USCIS expects.
Understand your country's priority date backlog before accepting offers
Nationals from India and China can face multi-year waits after I-140 approval due to per-country annual limits on employment-based green cards. Ask prospective employers about their policy on retaining employees through adjustment of status before you sign an offer letter.
Request the prevailing wage determination early in negotiations
PERM requires your offered salary to meet or exceed the DOL prevailing wage for your job title and work location. Use the OFLC Wage Search to look up the wage level yourself before salary negotiations so you understand the floor your employer is legally required to meet.
Protect your priority date if you switch employers mid-process
Once your I-485 has been pending 180 days or more, AC21 job portability lets you move to a same or similar occupation without losing your place in line. Confirm in writing that any new employer will accept your existing priority date from your original approved I-140.
Green Card Customer Relations Manager: Frequently Asked Questions
Can a Customer Relations Manager role qualify for both EB-2 and EB-3 green card sponsorship?
Yes. If the position requires an advanced degree or a bachelor's degree plus five years of progressive experience, your employer can file under EB-2. If the role requires a bachelor's degree or at least two years of experience, EB-3 applies. Your employer's attorney defines the minimum requirements in the PERM job description, so the classification is determined before DOL recruitment begins.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status tied to a specific employer, while an employment-based green card leads to lawful permanent residency. Green card sponsorship requires PERM labor certification, where your employer must conduct DOL-supervised recruitment and prove no qualified U.S. workers applied. After PERM approval, your employer files an I-140 petition with USCIS, and you wait for a priority date to become current before filing for adjustment of status or consular processing.
What does the PERM recruitment process look like for a Customer Relations Manager?
Your employer must run mandatory job advertisements, including newspaper ads and postings on the company's own job board, within a specific timeframe set by DOL regulations. They document all U.S. applicants and must show none were rejected without lawful cause. The entire recruitment record is submitted to DOL with the PERM application. Any audit by DOL can pause the process for months, so thorough documentation from day one matters.
How do I find Customer Relations Manager jobs with green card sponsorship?
Use Migrate Mate to search employers with verified EB-2 and EB-3 green card sponsorship history in customer relations and account management roles. Targeting companies that have already navigated PERM filings means you're more likely to find hiring managers who understand the sponsorship timeline and are prepared to commit to it from the offer stage.
What happens to my green card case if I change employers before I-485 approval?
If your I-485 has been pending for fewer than 180 days, changing employers restarts the PERM and I-140 process entirely, though you may carry over an approved I-140's priority date to a new employer's petition. Once the I-485 has been pending 180 days or more, AC21 portability lets you transfer to the same or a similar occupation without losing your priority date, as long as your new employer is willing to continue the sponsorship.