Green Card Director of Client Engagement Jobs
Director of Client Engagement roles qualify for EB-2 or EB-3 green card sponsorship when employers can demonstrate that no qualified U.S. worker is available through PERM labor certification. Your path to lawful permanent residency runs through I-140 approval and either adjustment of status or consular processing, with per-country priority-date backlogs affecting nationals from high-demand countries.
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Get Access To All JobsINTRODUCTION
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
ROLE AND RESPONSIBILITIES
The Director, Client Engagement leads the Long Term Care (LTC) Client Engagement team that supports our group and/or individual policyholders, with a primary focus on developing and executing strategic engagement initiatives in line with Unum’s closed block LTC strategy.
This role acts as a strategic partner across the Home Office, Field leadership, and broker organizations, ensuring alignment on engagement priorities and advancing a proactive, education-focused approach to managing client needs. The Director identifies emerging trends, shapes & implements scalable engagement strategies, and influences cross-functional decisions to drive appropriate risk-based outcomes.
The Director also oversees the evolution of the Client Engagement model and leads a team of professionals, ensuring strong capability, accountability, and alignment to business priorities. Through cross-functional collaboration and leadership of strategic initiatives, this role ensures the function delivers consistent, high-quality outcomes that support enterprise goals.
Principal Duties and Responsibilities
- Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of the Field Office, brokers and clients as needed
- Ownership for certain aspects of servicing of in-force customers, with appropriate collaboration with field and partners outside of own business area
- Creating, testing and refining new approaches to our strategy to improve overall performance and sharing best practices
- Embrace and lead change to improve workflow, enhance customer service and reduce operating costs
- Leverage strong internal partnerships to find service resolutions and make it easy for our clients to do business with Unum
- Instill a sense of urgency in others and ensure that field partners, brokers and clients are getting the level of responsiveness and service they expect
- Provide strategic direction to team and partners as new processes, products, systems or platforms are developed
- Ensure collective ownership of talent effectiveness across the teams with accountability for candid exchange of feedback that motivates and rewards high performers and ensures calibration of assessment
- Identification of trends within teams and oversee the consistent implementation of creative strategies (e.g. training) to ensure team is knowledgeable and customer focused
- Proactively identify and research problems or trends and develop and implement resolutions independently or partnering with internal connects as needed
- Participate in a strategic leadership capacity in the analysis, design, development and delivery of Home Office driven projects
- Initiate and drive continuous improvement efforts around key business processes
- Keep abreast of Business and workflow changes in all supported organizations and implement workflow changes accordingly
- Ensure that the highest level of quality is maintained
- Perform other duties as assigned
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent experience required
- 5+ years’ experience managing in a related complex customer service environment required
- 5+ years management experience preferred
- Strong knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes
- Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
- Demonstrated commitment to customer service and quality improvement methods
- Ability to alter style or approach according to different situations and individual needs
- Technical and Project management experience strongly desired
- Develop and implement solutions by influencing and negotiating with partners across multiple functions and at various levels
- Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
- Critical thinking; ability to problem solve complex issues
- Ability to manage and develop people remotely
- Proven leadership and people management skills, including coaching and development of other managers
- Ability to effectively work in a team environment with solid team building skills
- Effective communication with field, brokers and customers
- Versatility/adaptability with proven ability to lead change
- May require occasional travel
COMPENSATION
- The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,900.00-$169,900.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
INTRODUCTION
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
ROLE AND RESPONSIBILITIES
The Director, Client Engagement leads the Long Term Care (LTC) Client Engagement team that supports our group and/or individual policyholders, with a primary focus on developing and executing strategic engagement initiatives in line with Unum’s closed block LTC strategy.
This role acts as a strategic partner across the Home Office, Field leadership, and broker organizations, ensuring alignment on engagement priorities and advancing a proactive, education-focused approach to managing client needs. The Director identifies emerging trends, shapes & implements scalable engagement strategies, and influences cross-functional decisions to drive appropriate risk-based outcomes.
The Director also oversees the evolution of the Client Engagement model and leads a team of professionals, ensuring strong capability, accountability, and alignment to business priorities. Through cross-functional collaboration and leadership of strategic initiatives, this role ensures the function delivers consistent, high-quality outcomes that support enterprise goals.
Principal Duties and Responsibilities
- Efficiently recruit, manage, develop and motivate a team responsible for supporting all levels of the Field Office, brokers and clients as needed
- Ownership for certain aspects of servicing of in-force customers, with appropriate collaboration with field and partners outside of own business area
- Creating, testing and refining new approaches to our strategy to improve overall performance and sharing best practices
- Embrace and lead change to improve workflow, enhance customer service and reduce operating costs
- Leverage strong internal partnerships to find service resolutions and make it easy for our clients to do business with Unum
- Instill a sense of urgency in others and ensure that field partners, brokers and clients are getting the level of responsiveness and service they expect
- Provide strategic direction to team and partners as new processes, products, systems or platforms are developed
- Ensure collective ownership of talent effectiveness across the teams with accountability for candid exchange of feedback that motivates and rewards high performers and ensures calibration of assessment
- Identification of trends within teams and oversee the consistent implementation of creative strategies (e.g. training) to ensure team is knowledgeable and customer focused
- Proactively identify and research problems or trends and develop and implement resolutions independently or partnering with internal connects as needed
- Participate in a strategic leadership capacity in the analysis, design, development and delivery of Home Office driven projects
- Initiate and drive continuous improvement efforts around key business processes
- Keep abreast of Business and workflow changes in all supported organizations and implement workflow changes accordingly
- Ensure that the highest level of quality is maintained
- Perform other duties as assigned
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent experience required
- 5+ years’ experience managing in a related complex customer service environment required
- 5+ years management experience preferred
- Strong knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes
- Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
- Demonstrated commitment to customer service and quality improvement methods
- Ability to alter style or approach according to different situations and individual needs
- Technical and Project management experience strongly desired
- Develop and implement solutions by influencing and negotiating with partners across multiple functions and at various levels
- Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
- Critical thinking; ability to problem solve complex issues
- Ability to manage and develop people remotely
- Proven leadership and people management skills, including coaching and development of other managers
- Ability to effectively work in a team environment with solid team building skills
- Effective communication with field, brokers and customers
- Versatility/adaptability with proven ability to lead change
- May require occasional travel
COMPENSATION
- The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,900.00-$169,900.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
See all Green Card Director of Client Engagement Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Director of Client Engagement Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Director of Client Engagement
Document progressive leadership before you apply
Compile performance reviews, client retention metrics, and org charts showing your team's growth under your leadership. EB-2 requires an advanced degree or a bachelor's degree plus five years of progressive experience, so a clear chronological record of increasing responsibility strengthens your PERM-stage documentation.
Use OFLC Wage Search to anchor your salary expectations
PERM requires your employer to pay at least the DOL prevailing wage for your SOC code and work location. Pull the Level III or IV wage for client engagement director roles in your target city before negotiating an offer, so you know the minimum the employer must commit to.
Find green-card-sponsoring employers on Migrate Mate
Many Director of Client Engagement roles appear on general job boards without disclosing sponsorship intent. Migrate Mate lists employers with verified green card sponsorship history, so you can focus your outreach on companies that have already committed to the PERM process for similar roles.
Target employers with dedicated immigration counsel on staff
PERM recruitment requires precise advertising timelines, internal posting requirements, and DOL audit readiness. Larger professional services, technology, and financial firms with in-house immigration attorneys or established outside counsel move through the PERM process faster and with fewer errors that could reset your priority date.
Clarify your SOC code match during offer negotiations
Your employer's PERM filing must map your Director of Client Engagement duties to the correct Standard Occupational Classification code. Confirm with HR or their attorney whether your day-to-day responsibilities align with O*NET's task profile for the matched code before the job description is finalized for DOL submission.
Preserve your priority date if you change employers mid-process
Once USCIS approves your I-140, your priority date becomes portable. If your I-485 has been pending 180 days or more, AC21 portability lets you move to a new Director of Client Engagement role in the same or a similar occupation without restarting the PERM process from scratch.
Green Card Director of Client Engagement: Frequently Asked Questions
Does a Director of Client Engagement role qualify for EB-2 or EB-3 sponsorship?
Most Director of Client Engagement positions qualify under EB-2 if the employer requires an advanced degree or if you hold a bachelor's degree plus five years of progressive experience in client management or a related field. EB-3 applies when a bachelor's degree is the stated requirement. The employer's job description, not your credentials alone, determines which category PERM is filed under.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status requiring renewal and tied to a specific employer. Green card sponsorship through PERM, I-140, and I-485 leads to lawful permanent residency with no renewal requirement. The PERM process requires the employer to conduct a formal DOL-supervised recruitment test, pay at least the prevailing wage, and demonstrate no qualified U.S. worker was available. Per-country priority-date backlogs can also extend the timeline significantly for nationals of high-demand countries.
How do I find employers willing to sponsor a Director of Client Engagement for a green card?
Most job postings don't disclose green card sponsorship intent upfront. Migrate Mate surfaces employers with verified green card sponsorship history for roles in client engagement and leadership, so you can direct your applications toward companies that have already navigated the PERM process. Reaching out to hiring managers at firms with established immigration programs also shortens the discovery process.
What does the PERM recruitment process look like from the employer's side?
Before filing with DOL, your employer must conduct a recruitment test that typically includes a 30-day job order with the state workforce agency, three Sunday newspaper ads or their online equivalent, and three additional recruitment steps such as job fairs or internal postings. If no minimally qualified U.S. worker applies, the employer files the PERM application. DOL can audit the file at any point, so documentation must be airtight.
Can I change jobs while my green card application is in progress?
Once USCIS approves your I-140, your priority date is locked in and can be carried to a new employer's petition. If your I-485 has been pending for 180 days or more, AC21 portability allows you to accept a new Director of Client Engagement role in the same or a similar occupation without your employer restarting PERM. Changing jobs before I-140 approval generally requires the new employer to begin the PERM process from scratch.