Green Card Sales and Service Manager Jobs
Sales and Service Manager roles qualify for EB-2 or EB-3 green card sponsorship when employers complete PERM labor certification with the Department of Labor. Your employer files the recruitment test, prevailing wage determination, and I-140 petition before you can adjust status or complete consular processing to lawful permanent residence.
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Get Access To All JobsBe Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See all 35+ Green Card Sales and Service Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Sales and Service Manager
Match your credentials to EB tier
EB-2 requires an advanced degree or a bachelor's plus five years of progressive management experience. EB-3 covers professionals with a bachelor's degree. Clarify which tier applies before you apply so employers sponsor you on the right pathway from the start.
Find employers with PERM filing history
Target companies that have completed PERM labor certifications for management roles before. Migrate Mate shows employers with verified green card sponsorship history by occupation, so you can prioritize outreach to companies already familiar with the process.
Verify your prevailing wage category early
Sales and Service Manager roles span multiple wage levels depending on supervisory scope and geography. Run your job description through the OFLC Wage Search before accepting an offer to confirm the prevailing wage and avoid a mismatch that could derail the PERM filing.
Negotiate a sponsorship commitment in writing
Ask for a written employer commitment to cover PERM, I-140, and adjustment of status filing fees before you sign an offer. Employers are permitted to cover these costs, and locking in the commitment early protects you if internal sponsorship policies change after you join.
Understand your O*NET occupation code
PERM filings require a specific SOC code and job description. Review your role against the O*NET profile for Sales Managers and Service Managers to confirm the duties your employer lists accurately reflect the classification USCIS and DOL will expect during adjudication.
Protect your priority date if you change jobs
Once your original I-140 is approved and your I-485 has been pending at least 180 days, AC21 portability lets you transfer to a new employer in the same or similar occupation without losing your priority date. Confirm the new role's SOC code aligns before accepting.
Green Card Sales and Service Manager: Frequently Asked Questions
Does a Sales and Service Manager role qualify for EB-2 or EB-3 green card sponsorship?
Both categories can apply depending on your credentials. EB-2 covers candidates with an advanced degree or a bachelor's degree plus five years of progressive experience in a managerial capacity. EB-3 covers professionals with a bachelor's degree or skilled workers with at least two years of relevant experience. Your employer and immigration attorney determine which tier fits your background and the job requirements.
How is green card sponsorship for a Sales and Service Manager different from H-1B sponsorship?
Green card sponsorship is a permanent immigration benefit, not a temporary work authorization. EB-2 and EB-3 sponsorship requires your employer to complete PERM labor certification with the Department of Labor, which includes a prevailing wage determination and a formal recruitment test. H-1B visa sponsorship requires an LCA but no PERM. Green card sponsorship also involves per-country annual limits, meaning nationals from high-demand countries may wait years before a visa number becomes available.
What does the PERM labor certification process require from my employer?
PERM requires your employer to obtain a prevailing wage determination from the Department of Labor, conduct a formal recruitment campaign showing no qualified U.S. workers are available, and file the ETA-9089 application with DOL. The employer must retain recruitment records for five years. Only after PERM certification can the employer file the I-140 immigrant petition with USCIS on your behalf.
How do I find Sales and Service Manager employers who sponsor green cards?
Search Migrate Mate to find U.S. employers with verified green card sponsorship history for management and service roles. Focusing on companies that have completed PERM filings before is more efficient than applying broadly, since PERM is costly and time-intensive and many employers are unfamiliar with the process for sales and service management positions.
Can I change employers after my green card sponsorship is in progress?
Yes, under two distinct rules. If your original I-140 was approved, a new employer can file a fresh I-140 and you can request to carry over your priority date, avoiding a full restart. Separately, once your I-485 has been pending at least 180 days and your I-140 was approved, AC21 portability lets you change to a same or similar occupation without filing a new I-140, as long as USCIS confirms the occupational match.