Engagement Lead Green Card Jobs
Engagement Lead roles qualify for EB-2 or EB-3 green card sponsorship when the position requires a bachelor's degree or higher in a relevant field. Employers file a PERM labor certification with the DOL before petitioning USCIS, making sponsorship a multi-step process that rewards candidates who start conversations early.
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Get Access To All JobsINTRODUCTION
We are seeking a highly skilled and experienced Principal Client Services Manager to join our team. This pivotal role is essential in delivering white glove service to our top 50 revenue accounts, ensuring exceptional client satisfaction and operational excellence.
ROLE AND RESPONSIBILITIES
- Provide exceptional white glove service to our top 50 revenue accounts, ensuring all client needs are met with the highest level of professionalism and attention to detail.
- Organize and facilitate weekly recurring calls with internal support teams and clients to ensure alignment and address ongoing issues or opportunities.
- Oversee day-to-day workflow to ensure all tasks and responsibilities are completed efficiently and effectively.
- Serve as the first point of escalation for any client issues, managing all stakeholder communications related to escalations both internally and externally.
- Develop and execute client remediation plans, ensuring timely resolution of any issues that arise.
BASIC QUALIFICATIONS
- A minimum of 10 years of experience in client management, with a strong focus on benefits.
- Proven track record of managing high-revenue accounts and delivering exceptional client service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
PREFERRED QUALIFICATIONS
- Experience in navigating complex client escalations and employing strategic problem-solving skills.
- Familiarity with governance processes and the ability to provide regular updates to leadership on account status, challenges, and successes.
- Ability to synthesize data and insights for annual enrollment results presentations.
Join us in delivering exceptional service and fostering strong relationships with our clients. If you are a proactive and dedicated professional looking to make a significant impact, we would love to hear from you!
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
INTRODUCTION
We are seeking a highly skilled and experienced Principal Client Services Manager to join our team. This pivotal role is essential in delivering white glove service to our top 50 revenue accounts, ensuring exceptional client satisfaction and operational excellence.
ROLE AND RESPONSIBILITIES
- Provide exceptional white glove service to our top 50 revenue accounts, ensuring all client needs are met with the highest level of professionalism and attention to detail.
- Organize and facilitate weekly recurring calls with internal support teams and clients to ensure alignment and address ongoing issues or opportunities.
- Oversee day-to-day workflow to ensure all tasks and responsibilities are completed efficiently and effectively.
- Serve as the first point of escalation for any client issues, managing all stakeholder communications related to escalations both internally and externally.
- Develop and execute client remediation plans, ensuring timely resolution of any issues that arise.
BASIC QUALIFICATIONS
- A minimum of 10 years of experience in client management, with a strong focus on benefits.
- Proven track record of managing high-revenue accounts and delivering exceptional client service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
PREFERRED QUALIFICATIONS
- Experience in navigating complex client escalations and employing strategic problem-solving skills.
- Familiarity with governance processes and the ability to provide regular updates to leadership on account status, challenges, and successes.
- Ability to synthesize data and insights for annual enrollment results presentations.
Join us in delivering exceptional service and fostering strong relationships with our clients. If you are a proactive and dedicated professional looking to make a significant impact, we would love to hear from you!
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Engagement Lead
Frame your degree for PERM eligibility
PERM requires the employer to define a minimum education requirement for the role. Make sure your degree field maps to client engagement, communications, or business management so the job description can legitimately require it.
Target employers with dedicated HR compliance teams
Engagement Lead roles at mid-to-large consulting firms, technology companies, and agency groups are more likely to have in-house immigration counsel already familiar with PERM filings for client-facing management positions.
Search green card sponsors using Migrate Mate
Filter for Engagement Lead and client success roles at employers with active EB-2 and EB-3 filing history using Migrate Mate. This narrows your search to companies that have already navigated PERM for similar positions.
Document client outcomes and project scope now
PERM job descriptions for Engagement Lead roles typically cite project management, client retention metrics, and cross-functional coordination. Building a portfolio of documented deliverables strengthens your profile before your employer files the labor certification.
Verify the employer's prevailing wage obligation before negotiating
DOL requires employers to pay the OFLC Wage Search prevailing wage for your specific Engagement Lead job zone and location. Knowing the wage level expected in your target metro helps you negotiate an offer that satisfies both you and PERM requirements.
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Find Engagement Lead JobsEngagement Lead Green Card Sponsorship: Frequently Asked Questions
Does an Engagement Lead role qualify for EB-2 or EB-3 sponsorship?
Engagement Lead positions typically qualify for EB-3 when the employer requires a bachelor's degree in business, communications, or a related field. EB-2 applies if the role genuinely requires an advanced degree or if your credentials and professional experience meet the elevated standard. The employer's job description drives which category applies, so the minimum education requirement in the PERM filing is critical.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM and I-140 leads to permanent residency with no annual renewal cycle, unlike the H-1B which requires extensions every three years. There is no lottery for EB-3 sponsorship, and many nationalities face shorter waits than the H-1B cap creates. The trade-off is timeline: PERM labor certification alone can take six to eighteen months before USCIS even reviews the I-140 petition.
What does the PERM process look like for an Engagement Lead position?
Your employer starts by obtaining a prevailing wage determination from DOL, then runs a supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the role. If recruitment is unsuccessful, they file the PERM application with DOL. Once certified, they file an I-140 immigrant petition with USCIS. You can apply to adjust status to permanent resident once your priority date becomes current.
How do I find Engagement Lead jobs where the employer will sponsor a green card?
Search for Engagement Lead and client success manager roles specifically filtered by green card sponsorship history using Migrate Mate. Employers who have filed EB-2 or EB-3 petitions for similar client-facing roles are far more likely to sponsor again than companies with no PERM filing history in your job category.
Can I switch employers after my green card process has started?
Yes, with important conditions. Once your I-140 has been approved and your priority date is within 180 days of becoming current, the AC21 portability rule lets you move to a similar role without restarting the process. Engagement Lead work is broadly consistent across employers, so portability is often available, but the new role must be in the same or a similar occupational classification.
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