Green Card Fraud Specialist Jobs
Fraud Specialist roles qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process when employers cannot find qualified U.S. workers. Financial crimes investigation, AML compliance, and fraud analytics experience all support strong PERM filings. Start your sponsorship search with employers who have an active green card filing history.
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Get Access To All JobsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Fraud Investigation Services Team Lead
$20.50 per hour
On Site, San Antonio, TX
About the Role
As a Fraud Investigation Services Team Lead, you will play a crucial role in supporting our agents as the first point of contact. Additionally, you will be responsible for assisting them with any doubts they may encounter, creating reports, and working with various platforms and databases in a fast-paced environment. This role emphasizes the use of leadership and empathic values to drive performance and foster a positive team dynamic.
As a Fraud Investigation Services Team Lead, you will be responsible for:
- Monitor an assigned team of Customer Service Representatives (CSRs) in the fast-paced CSC, being always accessible to the Manager, Supervisors and CSRs.
- Drive compliance to Call Center call handling procedures with the objective of meeting contractual call metrics by monitoring CSR call handling activity through use of the Call Monitoring Systems.
- Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service by CSRs.
- Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.
- Conduct weekly touchpoint meetings with your assigned team of CSRs to provide performance feedback and communicate benchmarks for performance.
- Identifies and mitigates risk exposure to the project profits that include fraud prevention and detection.
- Possess good writing skills and be able to communicate effectively to clearly convey status updates and report system and procedural issues.
What you get:
- Full-Time Employment
- Hourly rate of $20.50
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: will be an (8-hour shift) from 11:00am-8:00pm, with Sunday and Monday off.
- Training Hours TBA: Monday -Friday for 3 weeks
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications and research solutions with ease.
- Love helping people and guiding them to the best solution for their issue.
- Are excited by innovative technology.
- Provide calm conflict resolution and problem solving for frustrated customers.
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
- Can commit to 100% attendance for three to five weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or GED.
- A minimum of 1 year experience in Customer Services, Fraud or banking.
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background, credit check, and a security fingerprint.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $20.50.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Fraud Investigation Services Team Lead
$20.50 per hour
On Site, San Antonio, TX
About the Role
As a Fraud Investigation Services Team Lead, you will play a crucial role in supporting our agents as the first point of contact. Additionally, you will be responsible for assisting them with any doubts they may encounter, creating reports, and working with various platforms and databases in a fast-paced environment. This role emphasizes the use of leadership and empathic values to drive performance and foster a positive team dynamic.
As a Fraud Investigation Services Team Lead, you will be responsible for:
- Monitor an assigned team of Customer Service Representatives (CSRs) in the fast-paced CSC, being always accessible to the Manager, Supervisors and CSRs.
- Drive compliance to Call Center call handling procedures with the objective of meeting contractual call metrics by monitoring CSR call handling activity through use of the Call Monitoring Systems.
- Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service by CSRs.
- Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.
- Conduct weekly touchpoint meetings with your assigned team of CSRs to provide performance feedback and communicate benchmarks for performance.
- Identifies and mitigates risk exposure to the project profits that include fraud prevention and detection.
- Possess good writing skills and be able to communicate effectively to clearly convey status updates and report system and procedural issues.
What you get:
- Full-Time Employment
- Hourly rate of $20.50
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: will be an (8-hour shift) from 11:00am-8:00pm, with Sunday and Monday off.
- Training Hours TBA: Monday -Friday for 3 weeks
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications and research solutions with ease.
- Love helping people and guiding them to the best solution for their issue.
- Are excited by innovative technology.
- Provide calm conflict resolution and problem solving for frustrated customers.
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
- Can commit to 100% attendance for three to five weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or GED.
- A minimum of 1 year experience in Customer Services, Fraud or banking.
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background, credit check, and a security fingerprint.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $20.50.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
See all 145+ Green Card Fraud Specialist Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Fraud Specialist
Document your fraud investigation credentials precisely
PERM requires your employer to define the minimum qualifications for the role. Certifications like CFE or CAMS and specific AML software experience become part of your job requirements, so document them clearly before the labor certification is filed.
Target financial institutions with PERM filing history
Banks, credit unions, and fintech companies with compliance departments file PERM for fraud roles far more often than non-financial employers. Focus your search on organizations subject to BSA and AML regulations, since their ongoing compliance obligations create recurring sponsorship needs.
Search for sponsoring employers on Migrate Mate
Migrate Mate surfaces employers with verified green card filing history for fraud and compliance roles, so you skip the guesswork of cold-applying to companies that have never sponsored. Filter by role type to find active PERM sponsors in your target market.
Understand EB-2 versus EB-3 placement for your background
Roles requiring a bachelor's degree plus two years of experience typically qualify under EB-3. If your position requires an advanced degree or you have specialized financial crimes credentials, your employer may file under EB-2, which can affect your priority date strategy.
Confirm your employer files prevailing wage correctly
Before your employer files the PERM application, they must obtain a Prevailing Wage Determination from DOL. Use the OFLC Wage Search to verify the wage level assigned to your fraud specialist role matches your actual duties and seniority, since mismatches delay certification.
Ask about PERM recruitment timing before accepting an offer
DOL requires employers to complete a specific recruitment process before filing PERM. Ask prospective sponsors whether they have handled PERM filings before and whether they use a dedicated immigration counsel, since inexperienced employers frequently trigger audits that add six to twelve months to the process.
Green Card Fraud Specialist: Frequently Asked Questions
Do Fraud Specialist roles qualify for EB-2 or EB-3 green card sponsorship?
Both categories apply depending on how the role is defined. EB-3 covers positions requiring a bachelor's degree and at least two years of experience in fraud investigation, AML compliance, or financial crimes analysis. EB-2 applies when the role genuinely requires an advanced degree or the candidate holds specialized credentials that place them above the standard bachelor's threshold. Your employer's attorney will determine the correct classification during the PERM filing.
How does green card sponsorship differ from H-1B for Fraud Specialist positions?
The H-1B visa is a temporary work visa subject to an annual lottery and a six-year cap, while the green card process leads to permanent residency with no renewals required. PERM sponsorship has no annual cap at the EB-3 level for most countries outside India and China, and the timeline from PERM filing to I-140 approval typically runs one to two years for straightforward cases. The trade-off is that you must stay with the sponsoring employer through the process.
How do I find employers who will sponsor a green card for a Fraud Specialist role?
Migrate Mate filters job listings by verified PERM filing history, so you can identify financial institutions and compliance-heavy employers that have successfully sponsored fraud and AML roles before. Targeting employers with existing PERM experience significantly reduces the risk of delays caused by unfamiliarity with DOL requirements.
What does the PERM labor certification process look like for a Fraud Specialist?
Your employer must conduct DOL-mandated recruitment to demonstrate no qualified U.S. workers are available for the role. This includes job postings, internal notices, and documented rejection reasons for any U.S. applicants. The entire recruitment and filing process typically takes six to twelve months before DOL certifies the application, after which your employer files the I-140 immigrant petition with USCIS.
Can my Fraud Specialist job description affect my green card priority date?
The job description filed with PERM locks in the role requirements permanently. If your duties change significantly after filing, the employer may need to restart the PERM process with a new description, resetting your priority date. Confirm with your employer's immigration counsel that the PERM job description accurately reflects your current and expected responsibilities before the application is submitted.