Green Card Customer Experience Cx Jobs
Customer Experience (CX) roles in the U.S. can qualify for green card sponsorship through the EB-2 or EB-3 pathway when the position requires a bachelor's degree or higher and the employer files a PERM labor certification. Advanced-degree professionals in CX strategy, operations, and management are the strongest candidates for permanent residency sponsorship.
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Get Access To All JobsRedefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
As a CX Specialist, Strategic Accounts at Nextiva, you'll help some of our largest customers transform how they connect with their customers and teams. This role sits at the intersection of relationship management, strategic growth, and customer experience innovation. You'll work closely with enterprise and strategic accounts to uncover expansion opportunities, solve complex business challenges, and guide customers through modern CX and AI-powered transformation initiatives.
This is a highly consultative role for someone who thrives in complex account environments, enjoys digging deep into customer organizations, and can confidently navigate both business and technical conversations. You'll partner across Sales Engineering, Customer Success, and leadership teams to drive measurable growth within an established portfolio while helping customers maximize the value of Nextiva's Unified-CXM platform.
What You'll Do:
- Manage and grow a portfolio of strategic customer accounts focused on expansion, retention, and long-term customer value
- Build trusted relationships across multiple stakeholders within large organizations, including business and technical decision-makers
- Identify, qualify, and drive complex expansion opportunities across UCaaS, CCaaS, AI, and customer experience solutions
- Develop and execute strategic account plans that align customer business goals with Nextiva's Unified-CXM platform capabilities
- Partner closely with Solutions Consulting, Customer Success Managers, XDRs, and internal stakeholders to create coordinated growth strategies across accounts
- Analyze customer environments, organizational structures, and usage trends to uncover whitespace opportunities and multi-thread relationships within accounts
- Lead customer conversations focused on operational efficiency, AI adoption, customer experience transformation, and business outcomes
- Navigate complex sales cycles from discovery through contract execution while maintaining strong forecast accuracy and pipeline management
- Deliver presentations, demos, and consultative discussions tailored to strategic customer needs and business priorities
- Maintain accurate opportunity tracking, forecasting, and account activity within Salesforce and related sales tools
- Travel to customer sites and industry events to strengthen relationships, support strategic initiatives, and drive business growth
- Use AI-enabled tools and workflows to improve account research, account planning, outbound messaging, pipeline development, and overall productivity
- Experiment with and adopt emerging AI workflows that improve productivity, customer intelligence, and strategic account execution
About You:
- 5+ years of experience in strategic account management, enterprise sales, customer growth, or consultative SaaS sales environments
- 3+ years of experience selling or supporting CCaaS, UCaaS, CX, telecom, CRM, or AI-driven solutions
- Proven experience managing and growing complex books of business with revenue ownership responsibility
- Demonstrated success achieving or exceeding quota in high-performance sales or account expansion environments
- Experience working with large strategic or enterprise customers, including navigating complex stakeholder environments and long sales cycles
- Strong consultative selling and discovery skills with the ability to connect technical capabilities to business outcomes
- Comfortable discussing customer experience technologies, contact center operations, AI-enabled workflows, and digital transformation initiatives
- Strong analytical and strategic thinking skills with the ability to identify growth opportunities within complex customer environments
- Experience partnering cross-functionally with Sales Engineering, Customer Success, Marketing, and leadership teams
- Hands-on experience with Salesforce or comparable CRM platforms
- Strong communication and presentation skills with the ability to engage both technical and executive audiences
- Ability to thrive in fast-moving, evolving environments with ambiguity and changing priorities
- Willingness to travel approximately 25% for customer meetings and strategic engagements
- Demonstrated experience using AI tools in day-to-day workflows for research, communication, account strategy, workflow automation, or sales productivity improvements
Preferred Qualifications
- Experience in startup or high-growth technology environments
- Experience managing strategic accounts with 2,500+ employee organizations
- Background in both hunting and farming sales motions within existing customer portfolios
- Experience building account plans and multi-threading within large enterprise accounts
- Familiarity with Outreach or similar sales engagement platforms
- Power user of AI-enabled tools with a curiosity for building smarter workflows, improving productivity, and enhancing customer engagement through automation and AI-assisted insights
Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $140,000 - $215,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance: Life, disability, and supplemental indemnity plans
- Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
- Growth: Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
LI-SP1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
As a CX Specialist, Strategic Accounts at Nextiva, you'll help some of our largest customers transform how they connect with their customers and teams. This role sits at the intersection of relationship management, strategic growth, and customer experience innovation. You'll work closely with enterprise and strategic accounts to uncover expansion opportunities, solve complex business challenges, and guide customers through modern CX and AI-powered transformation initiatives.
This is a highly consultative role for someone who thrives in complex account environments, enjoys digging deep into customer organizations, and can confidently navigate both business and technical conversations. You'll partner across Sales Engineering, Customer Success, and leadership teams to drive measurable growth within an established portfolio while helping customers maximize the value of Nextiva's Unified-CXM platform.
What You'll Do:
- Manage and grow a portfolio of strategic customer accounts focused on expansion, retention, and long-term customer value
- Build trusted relationships across multiple stakeholders within large organizations, including business and technical decision-makers
- Identify, qualify, and drive complex expansion opportunities across UCaaS, CCaaS, AI, and customer experience solutions
- Develop and execute strategic account plans that align customer business goals with Nextiva's Unified-CXM platform capabilities
- Partner closely with Solutions Consulting, Customer Success Managers, XDRs, and internal stakeholders to create coordinated growth strategies across accounts
- Analyze customer environments, organizational structures, and usage trends to uncover whitespace opportunities and multi-thread relationships within accounts
- Lead customer conversations focused on operational efficiency, AI adoption, customer experience transformation, and business outcomes
- Navigate complex sales cycles from discovery through contract execution while maintaining strong forecast accuracy and pipeline management
- Deliver presentations, demos, and consultative discussions tailored to strategic customer needs and business priorities
- Maintain accurate opportunity tracking, forecasting, and account activity within Salesforce and related sales tools
- Travel to customer sites and industry events to strengthen relationships, support strategic initiatives, and drive business growth
- Use AI-enabled tools and workflows to improve account research, account planning, outbound messaging, pipeline development, and overall productivity
- Experiment with and adopt emerging AI workflows that improve productivity, customer intelligence, and strategic account execution
About You:
- 5+ years of experience in strategic account management, enterprise sales, customer growth, or consultative SaaS sales environments
- 3+ years of experience selling or supporting CCaaS, UCaaS, CX, telecom, CRM, or AI-driven solutions
- Proven experience managing and growing complex books of business with revenue ownership responsibility
- Demonstrated success achieving or exceeding quota in high-performance sales or account expansion environments
- Experience working with large strategic or enterprise customers, including navigating complex stakeholder environments and long sales cycles
- Strong consultative selling and discovery skills with the ability to connect technical capabilities to business outcomes
- Comfortable discussing customer experience technologies, contact center operations, AI-enabled workflows, and digital transformation initiatives
- Strong analytical and strategic thinking skills with the ability to identify growth opportunities within complex customer environments
- Experience partnering cross-functionally with Sales Engineering, Customer Success, Marketing, and leadership teams
- Hands-on experience with Salesforce or comparable CRM platforms
- Strong communication and presentation skills with the ability to engage both technical and executive audiences
- Ability to thrive in fast-moving, evolving environments with ambiguity and changing priorities
- Willingness to travel approximately 25% for customer meetings and strategic engagements
- Demonstrated experience using AI tools in day-to-day workflows for research, communication, account strategy, workflow automation, or sales productivity improvements
Preferred Qualifications
- Experience in startup or high-growth technology environments
- Experience managing strategic accounts with 2,500+ employee organizations
- Background in both hunting and farming sales motions within existing customer portfolios
- Experience building account plans and multi-threading within large enterprise accounts
- Familiarity with Outreach or similar sales engagement platforms
- Power user of AI-enabled tools with a curiosity for building smarter workflows, improving productivity, and enhancing customer engagement through automation and AI-assisted insights
Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $140,000 - $215,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance: Life, disability, and supplemental indemnity plans
- Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
- Growth: Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
LI-SP1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
See all 71+ Green Card Customer Experience Cx Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Experience Cx Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Experience Cx
Document your CX credentials before applying
Gather degree transcripts, professional certifications like CCXP, and performance documentation before you apply. PERM requires your employer to verify your credentials match the job's minimum requirements, so gaps discovered late can delay your case.
Target employers with PERM filing history
Focus your search on companies that have sponsored foreign workers for CX or operations roles before. DOL's OFLC disclosure data shows which employers have filed PERM applications for customer-facing positions, letting you prioritize sponsors over first-timers.
Distinguish EB-2 versus EB-3 eligibility early
If your CX role requires a bachelor's degree, EB-3 is the standard path. An advanced degree in business, communications, or a related field can qualify you for EB-2, which may mean shorter wait times depending on your country of birth.
Use Migrate Mate to find sponsoring CX employers
Search Migrate Mate to filter Customer Experience roles by employers with green card sponsorship history. This surfaces active CX openings at companies already familiar with the PERM process, cutting the time you spend vetting each employer's willingness to sponsor.
Clarify job duties before PERM is filed
PERM locks in the job description used in the labor certification. Review the draft carefully with your employer to confirm it accurately reflects your CX responsibilities. A mismatch between the certified duties and your actual role can create complications at the I-140 stage.
Understand prevailing wage before accepting an offer
Your employer must pay at least the DOL prevailing wage for your CX job title and location. Use the OFLC Wage Search to look up the applicable wage level for your role before you negotiate, so your offer meets PERM requirements from the start.
Green Card Customer Experience Cx: Frequently Asked Questions
Do Customer Experience roles qualify for EB-2 or EB-3 green card sponsorship?
Most CX roles qualify under EB-3, which covers professionals with a bachelor's degree. If your position requires an advanced degree or you have specialized credentials that elevate the role, EB-2 may apply. The determining factor is the minimum education and experience the job genuinely requires, not what you personally hold.
How is the PERM green card process different from H-1B sponsorship for CX professionals?
PERM leads to permanent residency, while H-1B visa is a temporary status requiring renewal. There is no annual lottery for EB-3 PERM applications the way there is for H-1B. The tradeoff is timeline: PERM and the subsequent I-140 and adjustment of status process typically take two to four years, significantly longer than an H-1B approval.
What does the PERM labor certification process require from a CX employer?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. worker is available for the role. This includes posting the position, reviewing applications, and documenting why U.S. applicants were not selected. The employer then submits the PERM application to DOL, and the certified application forms the foundation of your I-140 petition.
Where can I find Customer Experience jobs that offer green card sponsorship?
Migrate Mate lets you search CX roles specifically filtered by employers with employment-based green card sponsorship history. This is more targeted than a general job search because it surfaces companies that have completed PERM filings before, reducing the risk of pursuing employers who are unfamiliar with or unwilling to navigate the sponsorship process.
Can I switch CX employers after my PERM is filed but before my green card is approved?
Changing employers before your I-140 is approved generally requires starting the PERM process over with the new company. After I-140 approval and once your priority date is current, portability rules under AC21 may allow you to move to a same or similar CX role without losing your place in the queue. Confirm the specifics with your immigration attorney.