Product Support Engineer Green Card Jobs
Product Support Engineer roles qualify for green card sponsorship under EB-2 for advanced-degree professionals and EB-3 for skilled workers with a bachelor's degree. Your employer files a PERM labor certification with DOL before petitioning USCIS, permanently sponsoring your residency rather than renewing a temporary status every few years.
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Get Access To All JobsRequisition ID 198550
Date posted 04/29/2026
Work Location Model On-site Flex
Work Location Hillsboro-OR
Work Country United States
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you’ll do
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
- Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
- Acts as technical mentor for field and account engineers and may design or conduct training sessions.
Who we’re looking for
- PhD with 3+ years of relevant work experience or; MS or Engineering degree with 6+ years of work experience; or BS with 8+ years of work experience.
- Understand and work from electrical and mechanical schematics, diagrams and interpret operation manuals.
- Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Formulate root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria.
- Provide quality remote and on-site escalation support and escalation management.
- Troubleshoot technical problems and coordinate multiple technical tasks.
- Work directly with customers to meet their needs and expectations with attention to detail and high degree of accuracy.
- Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision.
- Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
- Work flexible shifts and on-call including nights, weekends, and holidays.
- Be available for constant communication with the field through either meeting, instant messenger, text, email, etc.
- Able to travel both domestic and international based on business need.
Preferred qualifications
- Familiar with the SW structure and the ability to troubleshoot from the Control Works level.
- Acquainted with Analog-to-Digital I/O devices IOC, SIOC, EIOC, and how they interact with the Tool Platform SW Package.
- Knowledge of the directory structure, and the ability to troubleshoot the structure.
- Communicate with customer at a technical level and influence customer decision to follow action plans.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Requisition ID 198550
Date posted 04/29/2026
Work Location Model On-site Flex
Work Location Hillsboro-OR
Work Country United States
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you’ll do
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
- Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
- Acts as technical mentor for field and account engineers and may design or conduct training sessions.
Who we’re looking for
- PhD with 3+ years of relevant work experience or; MS or Engineering degree with 6+ years of work experience; or BS with 8+ years of work experience.
- Understand and work from electrical and mechanical schematics, diagrams and interpret operation manuals.
- Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Formulate root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria.
- Provide quality remote and on-site escalation support and escalation management.
- Troubleshoot technical problems and coordinate multiple technical tasks.
- Work directly with customers to meet their needs and expectations with attention to detail and high degree of accuracy.
- Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision.
- Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
- Work flexible shifts and on-call including nights, weekends, and holidays.
- Be available for constant communication with the field through either meeting, instant messenger, text, email, etc.
- Able to travel both domestic and international based on business need.
Preferred qualifications
- Familiar with the SW structure and the ability to troubleshoot from the Control Works level.
- Acquainted with Analog-to-Digital I/O devices IOC, SIOC, EIOC, and how they interact with the Tool Platform SW Package.
- Knowledge of the directory structure, and the ability to troubleshoot the structure.
- Communicate with customer at a technical level and influence customer decision to follow action plans.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
See all 2,083+ Product Support Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Product Support Engineer roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Product Support Engineer
Document your specialty occupation credentials early
PERM requires proof your role is a specialty occupation tied to a specific degree field. Gather transcripts, job descriptions that list degree requirements as mandatory, and any certifications like CompTIA or AWS that reinforce the technical scope of your support engineering work.
Target employers with active PERM filing history
Software companies, enterprise hardware vendors, and SaaS platforms regularly sponsor product support engineers through PERM. Search DOL disclosure data to confirm whether a target employer has filed PERM applications for this job title before requesting sponsorship discussions.
Search green card roles using Migrate Mate
Filter your job search on Migrate Mate to surface Product Support Engineer openings at employers with documented green card sponsorship activity, saving you from applying to roles where sponsorship is unlikely or the employer has no PERM history.
Clarify the EB-2 versus EB-3 path with your employer
If your role requires only a bachelor's degree, most employers file under EB-3. If you hold a master's degree or can demonstrate a position requiring an advanced degree, push for EB-2 classification, which can mean shorter wait times for applicants from most countries.
Verify the prevailing wage before negotiating your offer
DOL's OFLC Wage Search publishes prevailing wages for Product Support Engineer roles by location and experience level. Your PERM-sponsored offer must meet or exceed the certified wage, so knowing the threshold before negotiations protects your green card filing from a wage-related denial.
Understand PERM recruitment timing before you resign
PERM requires the employer to complete a mandatory recruitment process, which typically runs 60 to 90 days before filing. If you're transitioning from another employer or expiring work authorization, confirm that timeline aligns with your current status before accepting an offer contingent on PERM.
Product Support Engineer jobs are hiring across the US. Find yours.
Find Product Support Engineer JobsProduct Support Engineer Green Card Sponsorship: Frequently Asked Questions
Does a Product Support Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Most Product Support Engineer positions qualify under EB-3 when the role requires a bachelor's degree in computer science, information systems, or a related field. If the position requires a master's degree or involves work that demonstrably requires advanced expertise, your employer may petition under EB-2 instead. The PERM labor certification describes the minimum educational requirement, which determines the category.
How does PERM green card sponsorship differ from H-1B sponsorship for this role?
H-1B is a temporary nonimmigrant status capped at 85,000 slots annually, requiring lottery selection each fiscal year. PERM-based green card sponsorship has no annual cap at the petition level and results in lawful permanent residency rather than a renewable temporary status. The tradeoff is timeline: PERM and I-140 adjudication can take one to two years before you even enter the visa queue, whereas an approved H-1B lets you start work within months.
How do I find Product Support Engineer jobs where employers are genuinely open to green card sponsorship?
Use Migrate Mate to search Product Support Engineer openings filtered by employers with documented EB-2 or EB-3 sponsorship history. Many job postings say 'will consider sponsorship' without any PERM filing record behind them. Searching employers with verified green card activity saves significant time and avoids offers that stall once immigration discussions begin.
What does the PERM labor certification process involve for a Product Support Engineer?
Your employer files ETA Form 9089 with DOL after completing a mandatory recruitment process to demonstrate no qualified U.S. workers are available for the role at the prevailing wage. The job description must reflect actual duties, and the minimum requirements cannot be tailored to your specific background. DOL then certifies or audits the application before your employer files the I-140 immigrant petition with USCIS.
Can I continue working while my green card application is pending?
Yes, provided your underlying work authorization remains valid. If you're on H-1B status, you can maintain and extend that status while PERM and I-140 are pending. Once your I-140 is approved and your priority date is current, you can file I-485 for adjustment of status and request an Employment Authorization Document through USCIS, which lets you work independently of your H-1B.
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