Green Card Product Support Engineer Jobs
Product Support Engineer roles qualify for green card sponsorship under EB-2 for advanced-degree professionals and EB-3 for skilled workers with a bachelor's degree. Your employer files a PERM labor certification with DOL before petitioning USCIS, permanently sponsoring your residency rather than renewing a temporary status every few years.
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Get Access To All JobsINTRODUCTION
Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
ABOUT THE ROLE
We are building a brand new Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our next generation platform designed to empower advisors and elevate the client experience. As a Product Support Engineer, you will play a foundational role in shaping how advisors onboard, configure, and successfully adopt this transformative solution.
This is not a traditional support role. You will be fully immersed in the agile delivery and rollout of the Investor Solution, working side by side with product, engineering, and implementation teams. Through this hands-on experience, you will develop deep platform expertise and become a trusted partner to advisors as they integrate the Investor Solution into their daily workflows.
What You'll Do:
- Configure, validate, and support the Investor Solution to ensure a seamless advisor experience.
- Develop standard operating procedures, support playbooks, and key performance metrics for the platform.
- Provide high quality service through phone and email, addressing inquiries, troubleshooting issues, and guiding advisors through onboarding and configuration.
- Provision and manage user access, ensuring timely setup and adherence to service level agreements (SLAs).
- Investigate and resolve escalated issues, collaborating closely with internal teams and external vendors to drive resolution.
- Contribute to continuous improvement by identifying trends, recommending enhancements, and helping shape the long term support model for the Investor Solution.
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent hands-on experience in a technology related field
- Background in the financial services industry is preferred
- Prior experience in technical support role is a plus
- Prior experience with SQL or Salesforce is a plus
- Exceptional customer service orientation with strong communication skills
- Strong attention to detail and a high level of accuracy
- Skilled in setting, managing, and aligning with client expectations
- Strong analytical and problem solving abilities, with excellent verbal and written communication skills
Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
BENEFITS TO SUPPORT YOU:
- Competitive pay and benefits with a large employer (over 1600 employees nationwide)
- 401(k), health insurance, and a competitive benefits package
- Work in a supportive, collaborative environment committed to professional excellence
- Help clients navigate meaningful financial decisions with confidence
- Opportunities for training, development, and long-term growth within the firm
- Tuition reimbursement for qualified expenses
Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
- You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
- It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
INTRODUCTION
Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
ABOUT THE ROLE
We are building a brand new Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our next generation platform designed to empower advisors and elevate the client experience. As a Product Support Engineer, you will play a foundational role in shaping how advisors onboard, configure, and successfully adopt this transformative solution.
This is not a traditional support role. You will be fully immersed in the agile delivery and rollout of the Investor Solution, working side by side with product, engineering, and implementation teams. Through this hands-on experience, you will develop deep platform expertise and become a trusted partner to advisors as they integrate the Investor Solution into their daily workflows.
What You'll Do:
- Configure, validate, and support the Investor Solution to ensure a seamless advisor experience.
- Develop standard operating procedures, support playbooks, and key performance metrics for the platform.
- Provide high quality service through phone and email, addressing inquiries, troubleshooting issues, and guiding advisors through onboarding and configuration.
- Provision and manage user access, ensuring timely setup and adherence to service level agreements (SLAs).
- Investigate and resolve escalated issues, collaborating closely with internal teams and external vendors to drive resolution.
- Contribute to continuous improvement by identifying trends, recommending enhancements, and helping shape the long term support model for the Investor Solution.
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent hands-on experience in a technology related field
- Background in the financial services industry is preferred
- Prior experience in technical support role is a plus
- Prior experience with SQL or Salesforce is a plus
- Exceptional customer service orientation with strong communication skills
- Strong attention to detail and a high level of accuracy
- Skilled in setting, managing, and aligning with client expectations
- Strong analytical and problem solving abilities, with excellent verbal and written communication skills
Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
BENEFITS TO SUPPORT YOU:
- Competitive pay and benefits with a large employer (over 1600 employees nationwide)
- 401(k), health insurance, and a competitive benefits package
- Work in a supportive, collaborative environment committed to professional excellence
- Help clients navigate meaningful financial decisions with confidence
- Opportunities for training, development, and long-term growth within the firm
- Tuition reimbursement for qualified expenses
Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
- You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
- It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
See all 2,487+ Green Card Product Support Engineer Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Product Support Engineer
Document your specialty occupation credentials early
PERM requires proof your role is a specialty occupation tied to a specific degree field. Gather transcripts, job descriptions that list degree requirements as mandatory, and any certifications like CompTIA or AWS that reinforce the technical scope of your support engineering work.
Target employers with active PERM filing history
Software companies, enterprise hardware vendors, and SaaS platforms regularly sponsor product support engineers through PERM. Search DOL disclosure data to confirm whether a target employer has filed PERM applications for this job title before requesting sponsorship discussions.
Search green card roles using Migrate Mate
Filter your job search on Migrate Mate to surface Product Support Engineer openings at employers with documented green card sponsorship activity, saving you from applying to roles where sponsorship is unlikely or the employer has no PERM history.
Clarify the EB-2 versus EB-3 path with your employer
If your role requires only a bachelor's degree, most employers file under EB-3. If you hold a master's degree or can demonstrate a position requiring an advanced degree, push for EB-2 classification, which can mean shorter wait times for applicants from most countries.
Verify the prevailing wage before negotiating your offer
DOL's OFLC Wage Search publishes prevailing wages for Product Support Engineer roles by location and experience level. Your PERM-sponsored offer must meet or exceed the certified wage, so knowing the threshold before negotiations protects your green card filing from a wage-related denial.
Understand PERM recruitment timing before you resign
PERM requires the employer to complete a mandatory recruitment process, which typically runs 60 to 90 days before filing. If you're transitioning from another employer or expiring work authorization, confirm that timeline aligns with your current status before accepting an offer contingent on PERM.
Green Card Product Support Engineer: Frequently Asked Questions
Does a Product Support Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Most Product Support Engineer positions qualify under EB-3 when the role requires a bachelor's degree in computer science, information systems, or a related field. If the position requires a master's degree or involves work that demonstrably requires advanced expertise, your employer may petition under EB-2 instead. The PERM labor certification describes the minimum educational requirement, which determines the category.
How does PERM green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status capped at 85,000 slots annually, requiring lottery selection each fiscal year. PERM-based green card sponsorship has no annual cap at the petition level and results in lawful permanent residency rather than a renewable temporary status. The tradeoff is timeline: PERM and I-140 adjudication can take one to two years before you even enter the visa queue, whereas an approved H-1B lets you start work within months.
How do I find Product Support Engineer jobs where employers are genuinely open to green card sponsorship?
Use Migrate Mate to search Product Support Engineer openings filtered by employers with documented EB-2 or EB-3 sponsorship history. Many job postings say 'will consider sponsorship' without any PERM filing record behind them. Searching employers with verified green card activity saves significant time and avoids offers that stall once immigration discussions begin.
What does the PERM labor certification process involve for a Product Support Engineer?
Your employer files ETA Form 9089 with DOL after completing a mandatory recruitment process to demonstrate no qualified U.S. workers are available for the role at the prevailing wage. The job description must reflect actual duties, and the minimum requirements cannot be tailored to your specific background. DOL then certifies or audits the application before your employer files the I-140 immigrant petition with USCIS.
Can I continue working while my green card application is pending?
Yes, provided your underlying work authorization remains valid. If you're on H-1B status, you can maintain and extend that status while PERM and I-140 are pending. Once your I-140 is approved and your priority date is current, you can file I-485 for adjustment of status and request an Employment Authorization Document through USCIS, which lets you work independently of your H-1B.