Green Card Technical Success Manager Jobs
Technical Success Manager roles sit at the intersection of deep product knowledge and client outcomes, making them strong fits for EB-2 and EB-3 green card sponsorship under PERM. Employers in SaaS, cloud infrastructure, and enterprise software regularly sponsor this title. Sponsorship typically follows the PERM labor certification pathway, meaning your employer files on your behalf rather than you self-petitioning.
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Get Access To All JobsINTRODUCTION
HP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.
KEY QUALITIES FOR SUCCESS
- Agile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
- Lead Strategically + Execute Tactically. Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
- Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.
PRIMARY RESPONSIBILITIES:
- Serve as the customer’s post-sales HP Digital Solutions expert.
- Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
- Work to ensure that HP products are properly integrated with existing customer tool sets.
- Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
- Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
- Deliver product training to partners, customers, and other stakeholders.
- Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
REQUIREMENTS
Education
Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
Experience
8+ years of experience in:
- Developing, implementing, managing, and sustaining Enterprise IT systems.
- Windows endpoint operating systems and endpoint management.
- Service delivery involving endpoint solutions.
- Endpoint solution architecture and management.
- Customer-facing roles supporting software-based services and customer success.
- Building and maintaining relationships across multiple organizational levels.
- Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
- Deploying, troubleshooting, and updating endpoint software.
- Managing stakeholder relationships within customer environments.
Additional Requirement
Ability to travel up to 25% to support customer activities.
COMPENSATION
- The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
BENEFITS:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including:
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
Equal Opportunity Employer (EEO)
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal."
INTRODUCTION
HP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.
KEY QUALITIES FOR SUCCESS
- Agile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
- Lead Strategically + Execute Tactically. Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
- Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.
PRIMARY RESPONSIBILITIES:
- Serve as the customer’s post-sales HP Digital Solutions expert.
- Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
- Work to ensure that HP products are properly integrated with existing customer tool sets.
- Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
- Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
- Deliver product training to partners, customers, and other stakeholders.
- Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
REQUIREMENTS
Education
Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
Experience
8+ years of experience in:
- Developing, implementing, managing, and sustaining Enterprise IT systems.
- Windows endpoint operating systems and endpoint management.
- Service delivery involving endpoint solutions.
- Endpoint solution architecture and management.
- Customer-facing roles supporting software-based services and customer success.
- Building and maintaining relationships across multiple organizational levels.
- Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
- Deploying, troubleshooting, and updating endpoint software.
- Managing stakeholder relationships within customer environments.
Additional Requirement
Ability to travel up to 25% to support customer activities.
COMPENSATION
- The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
BENEFITS:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including:
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
Equal Opportunity Employer (EEO)
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal."
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Technical Success Manager
Match your credentials to the right EB tier
A master's degree in computer science, information systems, or a related field positions you for EB-2. A bachelor's plus five or more years in technical account management or implementation engineering typically qualifies for EB-3 skilled worker classification.
Document client-outcome metrics before applying
PERM requires your employer to define the role's minimum requirements. Quantified evidence of your impact, such as retention rates, onboarding timelines, or escalation resolution data, strengthens the job description and reduces the risk of a DOL audit.
Target SaaS companies with established PERM infrastructure
Firms that repeatedly file PERM applications already have immigration counsel, approved wage structures, and internal HR workflows. Search for employers who have sponsored this exact title before, not just companies that are open to sponsorship in principle.
Use Migrate Mate to filter green card sponsoring employers
Migrate Mate surfaces employers who have active EB-2 and EB-3 filing histories for Technical Success Manager and adjacent titles, so you spend time applying to companies with real PERM track records rather than guessing from generic job postings.
Verify the prevailing wage before negotiating your offer
Your employer's PERM filing must certify that your offered salary meets the DOL prevailing wage for your location and job zone. Check the OFLC Wage Search for the Technical Success Manager SOC code before accepting an offer to avoid a wage-based denial.
Clarify the green card timeline with your employer early
PERM labor certification, I-140 approval, and adjustment of status or consular processing can span two to four years for most countries. Confirm your employer understands this timeline and has designated immigration counsel before signing, since gaps in sponsorship midway can reset the clock.
Green Card Technical Success Manager: Frequently Asked Questions
Do Technical Success Manager roles typically qualify for EB-2 or EB-3 green card sponsorship?
Both categories apply, depending on your specific qualifications. EB-2 covers candidates with an advanced degree or strong credentials who meet the role's specialized requirements. EB-3 covers professionals with a bachelor's degree and skilled workers with substantial relevant experience. Employers in enterprise software and SaaS routinely sponsor this title under either category through the PERM labor certification process.
How does green card sponsorship differ from H-1B for a Technical Success Manager?
H-1B visa is a temporary nonimmigrant status, subject to an annual lottery and capped at 85,000 slots, that authorizes work for up to six years. EB-2 and EB-3 green card sponsorship through PERM leads to permanent residency with no cap lottery. The tradeoff is time: PERM requires a formal DOL recruitment process and takes significantly longer from start to finish, but the outcome is lawful permanent residency rather than a renewable temporary status.
What does the PERM labor certification process look like for this role?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the position. This includes job postings, interviews, and a written report documenting the process. Once DOL certifies the PERM application, your employer files an I-140 immigrant petition with USCIS. After I-140 approval, you file for adjustment of status or go through consular processing to receive your green card.
Where can I find employers who actively sponsor Technical Success Manager green cards?
Migrate Mate filters job listings specifically by employers with documented EB-2 and EB-3 filing history, so you can target companies that have already sponsored this role rather than reaching out to employers who may be unfamiliar with PERM. Focusing on companies with a proven immigration infrastructure significantly reduces the risk of a sponsorship commitment falling apart mid-process.
Can I switch employers during the green card process without losing my place?
Once your I-140 is approved and your priority date has been pending for 180 days or more, portability rules under AC21 allow you to change employers without restarting the process, provided the new role is in the same or similar occupational classification. Before that threshold, leaving your sponsoring employer generally means beginning PERM again with a new employer, which resets your priority date.