H-1B Visa Center Director Jobs
Center Director roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree or higher in education administration, business, nonprofit management, or a related specialty field. Employers in childcare, healthcare, community services, and education regularly file LCAs for this title. Prevailing wage compliance and a defined specialty occupation justification are what make sponsorship viable.
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Do you have the career opportunities as a Contact Center Tech Director you want with your current employer? We have an exciting opportunity for you to join Parallon, which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Please note that this is an onsite position in our Capitol View location in Nashville, TN.
JOB SUMMARY AND QUALIFICATIONS
The Director – Contact Center Strategic Support is responsible for overseeing the strategy for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well as other HCA contact centers not managed by Parallon. The Director is also responsible for supporting and advising on the workflow and operational functions within Parallon managed contact centers. In addition, the Director is responsible for overseeing the implementation and optimization of speech analytics technology within contact centers. The Director is responsible for reviewing reporting and analytics to measure current virtual agent and IVR performance and to drive future utilization and configuration. The Director is responsible for coordination with stakeholders, including Contact Center Executives and Leadership, IT, the Parallon Center of Excellence, SSCs, Compliance, and Client Management, to drive performance of strategic contact center tools.
In this role, you will:
- Work with all stakeholders to determine strategy and opportunities of call flows (including virtual agent and IVR solutions) that ensure continuous improvement and optimize flows to meet business goals and objectives.
- Responsible for utilizing data, analysis and knowledge of business operations to recommend different approaches to achieving patient contact and account resolution goals. The Director will be responsible for proposing new uses of technology (different features and enhancements) AND designing pilot/test programs to propose and implement, in partnership with stakeholders.
- Accountable for demonstrating success of utilizing virtual agent and IVR technologies through improved containment, resolution rates, patient satisfaction and lower total cost per account worked.
- Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
- Oversee the business product owners / subject matter experts for key contact center workflow technologies.
- Help develop, generate and distribute reporting, related to the virtual agent and IVR performance and strategic objectives.
- Meet with Contact Center Operations Team and Operations to review containment and resolution rates, failure points, and call results. Recommend changes to flows and design based on previous results.
WHAT QUALIFICATIONS YOU WILL NEED:
- Bachelor’s Degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or related field required. Degree requirement may be substituted by current enrollment in a Bachelor Degree program or equivalent work experience with CEO approval.
- Master’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study preferred.
- 5-7+ years of experience in related positions.
- Healthcare Revenue Management experience is preferred. Contact Center experience is preferred.
BENEFITS
Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Contact Center Tech Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This position is incentive eligible.
Do you have the career opportunities as a Contact Center Tech Director you want with your current employer? We have an exciting opportunity for you to join Parallon, which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Please note that this is an onsite position in our Capitol View location in Nashville, TN.
JOB SUMMARY AND QUALIFICATIONS
The Director – Contact Center Strategic Support is responsible for overseeing the strategy for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well as other HCA contact centers not managed by Parallon. The Director is also responsible for supporting and advising on the workflow and operational functions within Parallon managed contact centers. In addition, the Director is responsible for overseeing the implementation and optimization of speech analytics technology within contact centers. The Director is responsible for reviewing reporting and analytics to measure current virtual agent and IVR performance and to drive future utilization and configuration. The Director is responsible for coordination with stakeholders, including Contact Center Executives and Leadership, IT, the Parallon Center of Excellence, SSCs, Compliance, and Client Management, to drive performance of strategic contact center tools.
In this role, you will:
- Work with all stakeholders to determine strategy and opportunities of call flows (including virtual agent and IVR solutions) that ensure continuous improvement and optimize flows to meet business goals and objectives.
- Responsible for utilizing data, analysis and knowledge of business operations to recommend different approaches to achieving patient contact and account resolution goals. The Director will be responsible for proposing new uses of technology (different features and enhancements) AND designing pilot/test programs to propose and implement, in partnership with stakeholders.
- Accountable for demonstrating success of utilizing virtual agent and IVR technologies through improved containment, resolution rates, patient satisfaction and lower total cost per account worked.
- Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
- Oversee the business product owners / subject matter experts for key contact center workflow technologies.
- Help develop, generate and distribute reporting, related to the virtual agent and IVR performance and strategic objectives.
- Meet with Contact Center Operations Team and Operations to review containment and resolution rates, failure points, and call results. Recommend changes to flows and design based on previous results.
WHAT QUALIFICATIONS YOU WILL NEED:
- Bachelor’s Degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or related field required. Degree requirement may be substituted by current enrollment in a Bachelor Degree program or equivalent work experience with CEO approval.
- Master’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study preferred.
- 5-7+ years of experience in related positions.
- Healthcare Revenue Management experience is preferred. Contact Center experience is preferred.
BENEFITS
Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Contact Center Tech Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
See all 275+ H-1B Visa Center Director Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Center Director
Confirm your degree supports specialty occupation
USCIS requires Center Director roles to demonstrate a direct relationship between the position's duties and your degree field. A general management degree may not suffice if the center focuses on early childhood education or clinical services, document the field-specific connection explicitly.
Pull LCA filings before targeting employers
Use Migrate Mate to filter Center Director roles by employers with verified H-1B filing history. Targeting organizations that have already filed LCAs for this title tells you the employer understands prevailing wage obligations and has run the sponsorship process before.
Prioritize cap-exempt employers for faster timelines
Nonprofit organizations affiliated with higher education or government research are cap-exempt under H-1B rules, bypassing the annual lottery. Center Director roles at university childcare centers, hospital-affiliated programs, or government-contracted nonprofits can file year-round with no registration wait.
Check prevailing wage before your offer stage
Look up the wage level for your specific county and SOC code using the OFLC Wage Search before negotiating salary. Center Director wages vary significantly by region and center type, and an offer below the DOL prevailing wage will block LCA certification regardless of employer intent.
Prepare an organizational chart showing your authority
USCIS scrutinizes Center Director petitions when the title implies management but the role lacks supervisory evidence. Document direct reports, budget authority, and program oversight responsibilities in your job description to substantiate the specialty occupation and executive function claims.
Time your I-129 filing around your start date
Cap-subject H-1B petitions have an October 1 start date, so your employer must file in April for roles that year. If you're changing from another nonimmigrant status, work with your employer to avoid gaps by filing before your current authorization expires.
H-1B Visa Center Director: Frequently Asked Questions
Does a Center Director role qualify as a specialty occupation for H-1B purposes?
It can, but the qualification isn't automatic. USCIS evaluates whether the role normally requires at least a bachelor's degree in a specific field. A Center Director overseeing early childhood education programs, clinical therapy services, or academic enrichment has a stronger case than one managing a general retail or fitness center. The employer's job description must make the degree-role connection explicit.
Which types of employers sponsor H-1B visas for Center Director positions?
Nonprofits in education, healthcare, and community services are the most active sponsors for this title. University-affiliated childcare centers, hospital community health programs, Head Start organizations, and federally funded social service agencies regularly file LCAs for Center Director roles. To find employers with verified filing history for this specific title, search on Migrate Mate.
How does prevailing wage affect Center Director H-1B sponsorship?
The DOL sets a prevailing wage by geographic area and occupation code that the employer must certify to pay before the LCA is approved. Center Director wages vary by region and employer type, so a nonprofit in a rural area may face a lower threshold than a healthcare system in a major metro. Use the OFLC Wage Search to check the applicable level before your offer is finalized.
Can a Center Director role qualify for cap-exempt H-1B filing?
Yes, if the employer qualifies. Nonprofits that are affiliated with a university, government research institution, or primary or secondary educational institution are cap-exempt under H-1B rules. This means your employer can file an I-129 at any time of year without waiting for the April lottery registration window, which significantly shortens your path to an approved start date.
What documentation strengthens an H-1B petition for a Center Director?
Your petition needs a detailed job description showing that the role requires specialized knowledge, a clear organizational chart with supervisory lines, evidence of your degree's direct relevance to the center's program type, and the certified LCA from DOL. If your degree is from outside the U.S., a credential evaluation from a NACES-member organization helps establish equivalency for USCIS review.