H-1B Visa Customer Enablement Manager Jobs

About The Role

The Authentication Compliance Enablement Partner is responsible for building and maintaining the training, compliance, and quality framework for High Risk Authentication. This role drives consistency in authentication decisions through standards, coaching, certification, audit routines, calibration, and corrective action plans across sites. Partners closely with Authentication leadership, Operations, Quality, Legal, Returns, Customer Experience, L&D, and Analytics to identify authentication risk, improve decision accuracy, reduce counterfeit exposure, and ensure authenticators are trained and calibrated to evolving business and category.

What You Get To Do Every Day

• Own the end-to-end Authentication Compliance and Training strategy, including onboarding, certification, recertification, refresher training, quality remediation, and ongoing compliance governance.
• Build and maintain an authentication quality framework that identifies authentication decision defects, diagnoses root cause, updates training or process documentation, implements coaching or corrective action, and measures improvement.
• Establish and maintain consistent authentication standards, SOPs, reference guides, audit routines, and calibration processes across SEC, Perth Amboy, and Phoenix.
• Partner with Authentication site leadership to identify individual, team, brand, and category-level authentication trends and implement targeted coaching or retraining plans.
• Partner with Operations leadership to support reporting and insights related to authentication accuracy, QC results, rejection quality, counterfeit trends, appeal outcomes, returns authentication, training completion, certification results, and time-to-proficiency.
• Design and execute authentication-focused brand and category audits to identify risk areas, authenticator knowledge gaps, and opportunities to improve authentication decision consistency.
• Partner cross-functionally with Authentication, Operations, Quality, Legal, Customer Experience, Returns, L&D, and Analytics to align on authentication standards, escalations, process improvements, and risk mitigation.
• Maintain governance of authentication training materials, reference guides, brand updates, and compliance documentation to ensure content is accurate, current, and consistently applied.
• Present authentication quality trends, risk areas, training effectiveness, and recommended action plans to senior leadership on a recurring basis.

What You Bring To The Role

Minimum Requirements:

• 5+ years of relevant experience in Learning & Development, Training, or a related field, preferably in a production-based, retail, luxury, resale, or high-risk decision-making environment.
• 5+ years of people leadership experience, including leading, coaching, and developing teams responsible for training execution, quality support, compliance, or performance improvement.
• Experience building and scaling training programs, including onboarding, ramp support, certification, recertification, refresher training, and ongoing skill development.
• Experience designing and implementing training materials, SOPs, reference guides, facilitator guides, knowledge checks, assessments, and coaching tools.
• Strong understanding of learning principles, instructional design, facilitation, and training evaluation methods.
• Demonstrated ability to use performance data, quality results, audit findings, and training outcomes to identify gaps and create targeted coaching or retraining plans.
• Experience supporting quality, compliance, audit, calibration, or corrective action processes in a fast-paced operational environment.
• Strong analytical skills with experience building reports, trackers, dashboards, and performance insights using Excel, Google Sheets, Looker, LMS tools, or similar systems.
• Strong verbal and written communication skills, with the ability to present training strategy, quality trends, risk areas, and recommendations to senior leaders and cross-functional partners.
• Ability to influence and align stakeholders across multiple sites, functions, and leadership levels.
• Strong operational judgment and comfort making timely decisions in a fast-paced, production-based environment.
• Demonstrated ability to manage competing priorities, adapt to changing business needs, and drive execution across multiple workstreams.
• Experience in luxury authentication, resale, fraud prevention, brand compliance, quality assurance, or high-risk operational decision-making preferred.

Compensation, Benefits, + Perks

The expected salary range for this role is $90,000.00-$110,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.