H-1B Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, operations management, or a related field. Employers file the Labor Condition Application with DOL before your petition reaches USCIS, making early employer alignment on timing essential for a clean filing.
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Get Access To All JobsINTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Main point of contact for Prime Brokerage Clients for settlement related queries within BofA across products, markets, entity, trade status. Candidate must provide premium Client service and manage the risk and exposure of the clients' trading activity. Continuous Improvement efforts in the form of process enhancements, client analysis, or pushing strategic change are key in the role and achieving operational efficiency. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients and business partners on all settlement operational issues.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
- Resolution and escalation of matched and unmatched trades for Clients settling in the Americas markets (US, Canada and Latin America)
- Timely response to client queries regarding the settlement of their trades
- Client fails reporting
- Break reconciliation investigation and resolution
- Performing and presenting client metrics analysis, being able to articulate a story via data with the aim to be an influencer for efficiency
BASIC QUALIFICATIONS
- 1-3 years of financial services experience
- Presentable, confident and client focused
- Client facing experience or ability to conduct discussions with Clients in a confident manner
- Excellent communications skills and ability to present to an audience
- Ability to work under pressure in a team environment
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds
PREFERRED QUALIFICATIONS
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
SKILLS
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
SHIFT
1st shift (United States of America)
HOURS PER WEEK
40
INTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Main point of contact for Prime Brokerage Clients for settlement related queries within BofA across products, markets, entity, trade status. Candidate must provide premium Client service and manage the risk and exposure of the clients' trading activity. Continuous Improvement efforts in the form of process enhancements, client analysis, or pushing strategic change are key in the role and achieving operational efficiency. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients and business partners on all settlement operational issues.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
- Resolution and escalation of matched and unmatched trades for Clients settling in the Americas markets (US, Canada and Latin America)
- Timely response to client queries regarding the settlement of their trades
- Client fails reporting
- Break reconciliation investigation and resolution
- Performing and presenting client metrics analysis, being able to articulate a story via data with the aim to be an influencer for efficiency
BASIC QUALIFICATIONS
- 1-3 years of financial services experience
- Presentable, confident and client focused
- Client facing experience or ability to conduct discussions with Clients in a confident manner
- Excellent communications skills and ability to present to an audience
- Ability to work under pressure in a team environment
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds
PREFERRED QUALIFICATIONS
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
SKILLS
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
SHIFT
1st shift (United States of America)
HOURS PER WEEK
40
See all 4,290+ H-1B Visa Customer Operations Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Operations Manager
Frame your degree for specialty occupation
USCIS scrutinizes whether your degree field directly relates to customer operations management. A business administration or industrial engineering degree strengthens your case far more than a general studies degree, even with identical work experience.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Operations Manager roles by verified DOL Labor Condition Application filings. This tells you which employers have sponsored this exact job title before, not just whether they sponsor H-1B workers in general.
Clarify supervisory scope before the LCA
Employers filing your LCA must classify the role under a specific SOC code. Customer Operations Manager titles split across multiple codes depending on whether you supervise staff or manage processes. Confirm which code your employer intends to use before the DOL filing.
Negotiate your start date around the cap
H-1B cap-subject petitions have an October 1 start date. If you receive an offer mid-year, work with your employer to structure a realistic timeline so the LCA certification, USCIS filing, and your actual start date align without leaving the role vacant for months.
Document cross-functional leadership for RFEs
USCIS sometimes issues Requests for Evidence questioning whether a Customer Operations Manager role truly requires a specialty degree. Collect org charts, project scopes, and metrics showing you direct cross-functional teams, not just frontline staff, to preempt this.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your job title and location before negotiating. Your employer's LCA must certify they'll pay at least that amount, so a low offer may signal a compliance issue, not just a negotiation gap.
H-1B Visa Customer Operations Manager: Frequently Asked Questions
Does a Customer Operations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the employer can demonstrate the position normally requires at least a bachelor's degree in a specific field like business administration, operations management, or industrial engineering. Roles that accept any degree field or substitute experience freely are harder to qualify. Your offer letter and job description should emphasize degree-specific analytical or systems requirements to support the specialty occupation argument.
Which SOC code do employers typically use when filing an H-1B for a Customer Operations Manager?
Most employers file under General and Operations Managers (SOC 11-1021) or Customer Service Managers (SOC 11-3051), depending on whether your role emphasizes broad operational leadership or direct service team management. The SOC code determines your prevailing wage level from the DOL, so confirm this with your employer before the Labor Condition Application is submitted.
How do I find employers who have actually sponsored H-1B visas for Customer Operations Manager roles?
Migrate Mate filters roles by verified DOL Labor Condition Application data, so you can identify employers who have filed LCAs specifically for Customer Operations Manager job titles. This is more reliable than searching general job boards, where sponsorship availability is often listed inconsistently or not at all.
Can I transfer my H-1B to a new employer if my Customer Operations Manager role changes significantly?
You can port your H-1B to a new employer using the portability rules under AC21, but your new employer must file a new petition before your current authorized period ends. If the new role has a materially different SOC code or significantly different duties, USCIS treats it as a new specialty occupation determination, not a routine transfer.
What documentation should I gather before my employer files my H-1B petition for this role?
Prepare your official degree transcripts, a credential evaluation if your degree is from outside the U.S., and a detailed resume showing how your education directly maps to your customer operations duties. Your employer will also need an itinerary or statement of work if you'll work across multiple client sites, since DOL requires separate LCA filings for each worksite location.