H-1B Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, operations management, or a related field. Employers file the Labor Condition Application with DOL before your petition reaches USCIS, making early employer alignment on timing essential for a clean filing.
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Get Access To All JobsJob Summary:
The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.
Job Responsibilities:
- Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
- Deploys and guides team members on the floor to meet productivity and service expectations, providing direction and coordination.
- Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
- Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
- Monitors operational performance and drives consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
- Builds and maintains strong working relationships with internal teams, support teams, and other partners.
- Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
- Reports any prescription errors immediately to the pharmacist on duty and adheres to policies related to Good Faith Dispensing and quality assurance.
- Supports inventory processes such as ordering, unpacking, organizing, and storing pharmaceutical products. Assists in filing claims related to overages, shortages, or damaged items.
- Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
- Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
- Leads inventory management activities, such as ordering, unpacking, sorting, checking, and storing shipment of pharmaceuticals.
- Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).
Basic Qualifications
- High school diploma/GED
- Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)
Preferred Qualifications
- Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
- Familiarity with Walgreens pharmacy systems and workflows.
- Strong problem-solving skills with the ability to handle escalated issues.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Salary Range: $19.75 - $26.35 / Hourly
Job Summary:
The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.
Job Responsibilities:
- Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
- Deploys and guides team members on the floor to meet productivity and service expectations, providing direction and coordination.
- Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
- Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
- Monitors operational performance and drives consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
- Builds and maintains strong working relationships with internal teams, support teams, and other partners.
- Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
- Reports any prescription errors immediately to the pharmacist on duty and adheres to policies related to Good Faith Dispensing and quality assurance.
- Supports inventory processes such as ordering, unpacking, organizing, and storing pharmaceutical products. Assists in filing claims related to overages, shortages, or damaged items.
- Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
- Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
- Leads inventory management activities, such as ordering, unpacking, sorting, checking, and storing shipment of pharmaceuticals.
- Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).
Basic Qualifications
- High school diploma/GED
- Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)
Preferred Qualifications
- Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
- Familiarity with Walgreens pharmacy systems and workflows.
- Strong problem-solving skills with the ability to handle escalated issues.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Salary Range: $19.75 - $26.35 / Hourly
See all 4,541+ H-1B Visa Customer Operations Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Operations Manager
Frame your degree for specialty occupation
USCIS scrutinizes whether your degree field directly relates to customer operations management. A business administration or industrial engineering degree strengthens your case far more than a general studies degree, even with identical work experience.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Operations Manager roles by verified DOL Labor Condition Application filings. This tells you which employers have sponsored this exact job title before, not just whether they sponsor H-1B workers in general.
Clarify supervisory scope before the LCA
Employers filing your LCA must classify the role under a specific SOC code. Customer Operations Manager titles split across multiple codes depending on whether you supervise staff or manage processes. Confirm which code your employer intends to use before the DOL filing.
Negotiate your start date around the cap
H-1B cap-subject petitions have an October 1 start date. If you receive an offer mid-year, work with your employer to structure a realistic timeline so the LCA certification, USCIS filing, and your actual start date align without leaving the role vacant for months.
Document cross-functional leadership for RFEs
USCIS sometimes issues Requests for Evidence questioning whether a Customer Operations Manager role truly requires a specialty degree. Collect org charts, project scopes, and metrics showing you direct cross-functional teams, not just frontline staff, to preempt this.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your job title and location before negotiating. Your employer's LCA must certify they'll pay at least that amount, so a low offer may signal a compliance issue, not just a negotiation gap.
H-1B Visa Customer Operations Manager: Frequently Asked Questions
Does a Customer Operations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the employer can demonstrate the position normally requires at least a bachelor's degree in a specific field like business administration, operations management, or industrial engineering. Roles that accept any degree field or substitute experience freely are harder to qualify. Your offer letter and job description should emphasize degree-specific analytical or systems requirements to support the specialty occupation argument.
Which SOC code do employers typically use when filing an H-1B for a Customer Operations Manager?
Most employers file under General and Operations Managers (SOC 11-1021) or Customer Service Managers (SOC 11-3051), depending on whether your role emphasizes broad operational leadership or direct service team management. The SOC code determines your prevailing wage level from the DOL, so confirm this with your employer before the Labor Condition Application is submitted.
How do I find employers who have actually sponsored H-1B visas for Customer Operations Manager roles?
Migrate Mate filters roles by verified DOL Labor Condition Application data, so you can identify employers who have filed LCAs specifically for Customer Operations Manager job titles. This is more reliable than searching general job boards, where sponsorship availability is often listed inconsistently or not at all.
Can I transfer my H-1B to a new employer if my Customer Operations Manager role changes significantly?
You can port your H-1B to a new employer using the portability rules under AC21, but your new employer must file a new petition before your current authorized period ends. If the new role has a materially different SOC code or significantly different duties, USCIS treats it as a new specialty occupation determination, not a routine transfer.
What documentation should I gather before my employer files my H-1B petition for this role?
Prepare your official degree transcripts, a credential evaluation if your degree is from outside the U.S., and a detailed resume showing how your education directly maps to your customer operations duties. Your employer will also need an itinerary or statement of work if you'll work across multiple client sites, since DOL requires separate LCA filings for each worksite location.