H-1B Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for H-1B sponsorship as specialty occupations requiring a bachelor's degree in business, operations management, or a related field. Employers file the Labor Condition Application with DOL before your petition reaches USCIS, making early employer alignment on timing essential for a clean filing.
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Get Access To All JobsINTRODUCTION
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
ROLE AND RESPONSIBILITIES
The QA Customer Operations Manager is responsible for driving Quality initiatives within Global Strategic Account customers to provide positive impact to the Cytiva organization. This includes enabling Customer satisfaction through timely and right first-time responses, metrics, goals and timelines requirements, as communicated by Corporate.
This position reports to the Sr Manager, QARA Global Strategic Accounts - Americas and is part of the Quality & Regulatory Affairs Multifunction General located at Cytiva Marlborough, MA; Westborough, MA or Logan, UT and will be an on-site role.
What You will do:
- Maintain frequent touchpoints with customer leaders (calls/emails) to drive continuous Quality improvements, ensure timely responses, and escalate critical issues per GSAM standard work.
- Collaborate closely with the Global Strategic Account Director (GSAD) to align Quality strategies with Commercial goals and maintain proactive communication.
- Partner with all stakeholders in the complaint-handling process, supporting manufacturing sites to ensure alignment between customer expectations and Cytiva’s responses.
- Prepare and deliver Quality insights for customer business reviews (Quarterly/Bi-Annual/Annual), using complaint trends to identify product and process improvement opportunities.
- Review Quality business metrics and dashboards to ensure accuracy, compliance with corporate goals, understanding the customer satisfaction, and contribute proactively to the creation and execution of improvement action plans.
BASIC QUALIFICATIONS
- Bachelor’s degree or higher in Life Sciences, Quality, or a related technical discipline with experience in Quality or Regulatory functions within the biotech, pharmaceutical, or life-sciences industry (5 or more years of experience).
- Proficiency with Quality Management Systems (QMS), including complaint-handling platforms, metrics dashboards, and data/reporting tools, and experience preparing customer-facing Quality reports.
- Prior customer-facing experience with fluent English (written/verbal) supporting Quality or technical roles within the life-sciences industry.
- Ability to support and collaborate with global teams and customers across multiple time zones, including adjusting working hours when necessary to accommodate meetings or critical business needs.
- Ability to travel up to 25%, including overnight travel, to customer sites and Cytiva manufacturing locations as required.
PREFERRED QUALIFICATIONS
It would be a plus if you also possess previous experience in using Salesforce for customer account management and tracking Quality-related interactions and/or experience using Veeva or similar electronic Quality Management Systems (eQMS) for complaint handling.
COMPENSATION
- Salary range: $92,500.00 - $162,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.
- This job is also eligible for bonus/incentive pay.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher.
LI-LCS
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
INTRODUCTION
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
ROLE AND RESPONSIBILITIES
The QA Customer Operations Manager is responsible for driving Quality initiatives within Global Strategic Account customers to provide positive impact to the Cytiva organization. This includes enabling Customer satisfaction through timely and right first-time responses, metrics, goals and timelines requirements, as communicated by Corporate.
This position reports to the Sr Manager, QARA Global Strategic Accounts - Americas and is part of the Quality & Regulatory Affairs Multifunction General located at Cytiva Marlborough, MA; Westborough, MA or Logan, UT and will be an on-site role.
What You will do:
- Maintain frequent touchpoints with customer leaders (calls/emails) to drive continuous Quality improvements, ensure timely responses, and escalate critical issues per GSAM standard work.
- Collaborate closely with the Global Strategic Account Director (GSAD) to align Quality strategies with Commercial goals and maintain proactive communication.
- Partner with all stakeholders in the complaint-handling process, supporting manufacturing sites to ensure alignment between customer expectations and Cytiva’s responses.
- Prepare and deliver Quality insights for customer business reviews (Quarterly/Bi-Annual/Annual), using complaint trends to identify product and process improvement opportunities.
- Review Quality business metrics and dashboards to ensure accuracy, compliance with corporate goals, understanding the customer satisfaction, and contribute proactively to the creation and execution of improvement action plans.
BASIC QUALIFICATIONS
- Bachelor’s degree or higher in Life Sciences, Quality, or a related technical discipline with experience in Quality or Regulatory functions within the biotech, pharmaceutical, or life-sciences industry (5 or more years of experience).
- Proficiency with Quality Management Systems (QMS), including complaint-handling platforms, metrics dashboards, and data/reporting tools, and experience preparing customer-facing Quality reports.
- Prior customer-facing experience with fluent English (written/verbal) supporting Quality or technical roles within the life-sciences industry.
- Ability to support and collaborate with global teams and customers across multiple time zones, including adjusting working hours when necessary to accommodate meetings or critical business needs.
- Ability to travel up to 25%, including overnight travel, to customer sites and Cytiva manufacturing locations as required.
PREFERRED QUALIFICATIONS
It would be a plus if you also possess previous experience in using Salesforce for customer account management and tracking Quality-related interactions and/or experience using Veeva or similar electronic Quality Management Systems (eQMS) for complaint handling.
COMPENSATION
- Salary range: $92,500.00 - $162,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.
- This job is also eligible for bonus/incentive pay.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher.
LI-LCS
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
See all 7,707+ Customer Operations Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Operations Manager
Frame your degree for specialty occupation
USCIS scrutinizes whether your degree field directly relates to customer operations management. A business administration or industrial engineering degree strengthens your case far more than a general studies degree, even with identical work experience.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Operations Manager roles by verified DOL Labor Condition Application filings. This tells you which employers have sponsored this exact job title before, not just whether they sponsor H-1B workers in general.
Clarify supervisory scope before the LCA
Employers filing your LCA must classify the role under a specific SOC code. Customer Operations Manager titles split across multiple codes depending on whether you supervise staff or manage processes. Confirm which code your employer intends to use before the DOL filing.
Negotiate your start date around the cap
H-1B cap-subject petitions have an October 1 start date. If you receive an offer mid-year, work with your employer to structure a realistic timeline so the LCA certification, USCIS filing, and your actual start date align without leaving the role vacant for months.
Document cross-functional leadership for RFEs
USCIS sometimes issues Requests for Evidence questioning whether a Customer Operations Manager role truly requires a specialty degree. Collect org charts, project scopes, and metrics showing you direct cross-functional teams, not just frontline staff, to preempt this.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your job title and location before negotiating. Your employer's LCA must certify they'll pay at least that amount, so a low offer may signal a compliance issue, not just a negotiation gap.
Customer Operations Manager jobs are hiring across the US. Find yours.
Find Customer Operations Manager JobsCustomer Operations Manager H-1B Visa: Frequently Asked Questions
Does a Customer Operations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the employer can demonstrate the position normally requires at least a bachelor's degree in a specific field like business administration, operations management, or industrial engineering. Roles that accept any degree field or substitute experience freely are harder to qualify. Your offer letter and job description should emphasize degree-specific analytical or systems requirements to support the specialty occupation argument.
Which SOC code do employers typically use when filing an H-1B for a Customer Operations Manager?
Most employers file under General and Operations Managers (SOC 11-1021) or Customer Service Managers (SOC 11-3051), depending on whether your role emphasizes broad operational leadership or direct service team management. The SOC code determines your prevailing wage level from the DOL, so confirm this with your employer before the Labor Condition Application is submitted.
How do I find employers who have actually sponsored H-1B visas for Customer Operations Manager roles?
Migrate Mate filters roles by verified DOL Labor Condition Application data, so you can identify employers who have filed LCAs specifically for Customer Operations Manager job titles. This is more reliable than searching general job boards, where sponsorship availability is often listed inconsistently or not at all.
Can I transfer my H-1B to a new employer if my Customer Operations Manager role changes significantly?
You can port your H-1B to a new employer using the portability rules under AC21, but your new employer must file a new petition before your current authorized period ends. If the new role has a materially different SOC code or significantly different duties, USCIS treats it as a new specialty occupation determination, not a routine transfer.
What documentation should I gather before my employer files my H-1B petition for this role?
Prepare your official degree transcripts, a credential evaluation if your degree is from outside the U.S., and a detailed resume showing how your education directly maps to your customer operations duties. Your employer will also need an itinerary or statement of work if you'll work across multiple client sites, since DOL requires separate LCA filings for each worksite location.
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