H-1B Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, operations management, or a related field. Employers file the Labor Condition Application with DOL before your petition reaches USCIS, making early employer alignment on timing essential for a clean filing.
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Get Access To All JobsSummary of Position:
The Cloud Data Ops team is hiring a Senior Cloud DBA & Data Platform Engineer who brings deep, hands-on DBA expertise across SQL Server, Postgres (w/Timescale) and Oracle, combined with strong cloud-native skills in GCP and AWS. This role is responsible for performance tuning, cloud platform operations, automation, and ensuring the reliability of mission-critical relational and time-series data systems across multiple clouds.
Duties and Responsibilities:
Core DBA Responsibilities (SQL Server • Postgres • Oracle • TimescaleDB)
- Perform advanced DBA duties including installation, configuration, patching, backup/restore, HA/DR, and security hardening across SQL Server, Postgres, Oracle, and TimescaleDB.
- Diagnose and tune performance using execution plans, indexing strategies, wait event analysis, and I/O profiling.
- Optimize relational and time series workloads, including hypertables, chunk management, retention policies, and compression strategies in TimescaleDB.
- Implement schema changes, index strategies, and query rewrites to improve workload efficiency.
- Support database lifecycle management across on prem, GCVE, and cloud native platforms.
- Partner with application, analytics, and engineering teams to optimize database driven workloads.
Cloud Native Data Platform Operations (GCP & AWS)
- Operate and optimize workloads on CloudSQL, BigQuery, AWS RDS/Aurora, and GCVE hosted SQL Server.
- Apply DBA fundamentals to cloud native services, ensuring performance, reliability, and cost efficiency.
- Support migrations from on prem/VM based SQL Server, Oracle, and Postgres to managed cloud services.
- Implement observability across cloud platforms (Cloud Monitoring, CloudWatch, logs, metrics, traces).
- Participate in multi cloud operational readiness, incident response, and performance engineering.
Linux & Systems Engineering
- Manage and troubleshoot Linux based Postgres, TimescaleDB, and Oracle environments.
- Perform system level tuning (CPU, memory, I/O, kernel parameters) to support database performance.
- Support containerized and orchestrated environments (Docker, EKS, GKE) where applicable.
Automation & Cloud Data Ops Engineering
- Automate DBA and operational tasks using bash, PowerShell, or Python.
- Contribute to CI/CD workflows and infrastructure automation (Terraform preferred).
- Improve reliability through scripting, monitoring, alerting, and self service tooling.
- Participate in on call rotations for critical data systems.
Required Qualifications:
- Strong, hands on DBA experience with SQL Server, Postgres, Oracle, and TimescaleDB.
- Deep proficiency in SQL, performance tuning, indexing, execution plan analysis, and workload optimization.
- Experience operating databases in GCP (CloudSQL, BigQuery, GCE/GCVE) and/or AWS (RDS/Aurora).
- Solid Linux skills, including bash scripting and system level troubleshooting.
- Familiarity with observability and monitoring tools (pg_stat views, Query Store, Cloud Monitoring, CloudWatch, Zabbix, Datadog, etc.).
- Ability to support mission critical production systems in a multi cloud environment.
- Strong understanding of DBA fundamentals applied in cloud native and time series contexts.
Preferred Qualifications:
- Experience with Terraform, Azure DevOps (ADO), or other CI/CD/IaC tooling.
- Exposure to EKS, GKE, or other Kubernetes platforms.
- Familiarity with Docker and containerized database operations.
- Experience with OCI or Oracle Cloud services.
- Background in cloud migration, modernization, or hybrid cloud architectures.
Compensation Range:
The compensation range for this position is $140,000–$180,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. This position is eligible for bonus. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.
Requirements:
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Summary of Position:
The Cloud Data Ops team is hiring a Senior Cloud DBA & Data Platform Engineer who brings deep, hands-on DBA expertise across SQL Server, Postgres (w/Timescale) and Oracle, combined with strong cloud-native skills in GCP and AWS. This role is responsible for performance tuning, cloud platform operations, automation, and ensuring the reliability of mission-critical relational and time-series data systems across multiple clouds.
Duties and Responsibilities:
Core DBA Responsibilities (SQL Server • Postgres • Oracle • TimescaleDB)
- Perform advanced DBA duties including installation, configuration, patching, backup/restore, HA/DR, and security hardening across SQL Server, Postgres, Oracle, and TimescaleDB.
- Diagnose and tune performance using execution plans, indexing strategies, wait event analysis, and I/O profiling.
- Optimize relational and time series workloads, including hypertables, chunk management, retention policies, and compression strategies in TimescaleDB.
- Implement schema changes, index strategies, and query rewrites to improve workload efficiency.
- Support database lifecycle management across on prem, GCVE, and cloud native platforms.
- Partner with application, analytics, and engineering teams to optimize database driven workloads.
Cloud Native Data Platform Operations (GCP & AWS)
- Operate and optimize workloads on CloudSQL, BigQuery, AWS RDS/Aurora, and GCVE hosted SQL Server.
- Apply DBA fundamentals to cloud native services, ensuring performance, reliability, and cost efficiency.
- Support migrations from on prem/VM based SQL Server, Oracle, and Postgres to managed cloud services.
- Implement observability across cloud platforms (Cloud Monitoring, CloudWatch, logs, metrics, traces).
- Participate in multi cloud operational readiness, incident response, and performance engineering.
Linux & Systems Engineering
- Manage and troubleshoot Linux based Postgres, TimescaleDB, and Oracle environments.
- Perform system level tuning (CPU, memory, I/O, kernel parameters) to support database performance.
- Support containerized and orchestrated environments (Docker, EKS, GKE) where applicable.
Automation & Cloud Data Ops Engineering
- Automate DBA and operational tasks using bash, PowerShell, or Python.
- Contribute to CI/CD workflows and infrastructure automation (Terraform preferred).
- Improve reliability through scripting, monitoring, alerting, and self service tooling.
- Participate in on call rotations for critical data systems.
Required Qualifications:
- Strong, hands on DBA experience with SQL Server, Postgres, Oracle, and TimescaleDB.
- Deep proficiency in SQL, performance tuning, indexing, execution plan analysis, and workload optimization.
- Experience operating databases in GCP (CloudSQL, BigQuery, GCE/GCVE) and/or AWS (RDS/Aurora).
- Solid Linux skills, including bash scripting and system level troubleshooting.
- Familiarity with observability and monitoring tools (pg_stat views, Query Store, Cloud Monitoring, CloudWatch, Zabbix, Datadog, etc.).
- Ability to support mission critical production systems in a multi cloud environment.
- Strong understanding of DBA fundamentals applied in cloud native and time series contexts.
Preferred Qualifications:
- Experience with Terraform, Azure DevOps (ADO), or other CI/CD/IaC tooling.
- Exposure to EKS, GKE, or other Kubernetes platforms.
- Familiarity with Docker and containerized database operations.
- Experience with OCI or Oracle Cloud services.
- Background in cloud migration, modernization, or hybrid cloud architectures.
Compensation Range:
The compensation range for this position is $140,000–$180,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. This position is eligible for bonus. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.
Requirements:
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
See all 3,149+ H-1B Visa Customer Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Operations Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Operations Manager
Frame your degree for specialty occupation
USCIS scrutinizes whether your degree field directly relates to customer operations management. A business administration or industrial engineering degree strengthens your case far more than a general studies degree, even with identical work experience.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Operations Manager roles by verified DOL Labor Condition Application filings. This tells you which employers have sponsored this exact job title before, not just whether they sponsor H-1B workers in general.
Clarify supervisory scope before the LCA
Employers filing your LCA must classify the role under a specific SOC code. Customer Operations Manager titles split across multiple codes depending on whether you supervise staff or manage processes. Confirm which code your employer intends to use before the DOL filing.
Negotiate your start date around the cap
H-1B cap-subject petitions have an October 1 start date. If you receive an offer mid-year, work with your employer to structure a realistic timeline so the LCA certification, USCIS filing, and your actual start date align without leaving the role vacant for months.
Document cross-functional leadership for RFEs
USCIS sometimes issues Requests for Evidence questioning whether a Customer Operations Manager role truly requires a specialty degree. Collect org charts, project scopes, and metrics showing you direct cross-functional teams, not just frontline staff, to preempt this.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your job title and location before negotiating. Your employer's LCA must certify they'll pay at least that amount, so a low offer may signal a compliance issue, not just a negotiation gap.
H-1B Visa Customer Operations Manager: Frequently Asked Questions
Does a Customer Operations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the employer can demonstrate the position normally requires at least a bachelor's degree in a specific field like business administration, operations management, or industrial engineering. Roles that accept any degree field or substitute experience freely are harder to qualify. Your offer letter and job description should emphasize degree-specific analytical or systems requirements to support the specialty occupation argument.
Which SOC code do employers typically use when filing an H-1B for a Customer Operations Manager?
Most employers file under General and Operations Managers (SOC 11-1021) or Customer Service Managers (SOC 11-3051), depending on whether your role emphasizes broad operational leadership or direct service team management. The SOC code determines your prevailing wage level from the DOL, so confirm this with your employer before the Labor Condition Application is submitted.
How do I find employers who have actually sponsored H-1B visas for Customer Operations Manager roles?
Migrate Mate filters roles by verified DOL Labor Condition Application data, so you can identify employers who have filed LCAs specifically for Customer Operations Manager job titles. This is more reliable than searching general job boards, where sponsorship availability is often listed inconsistently or not at all.
Can I transfer my H-1B to a new employer if my Customer Operations Manager role changes significantly?
You can port your H-1B to a new employer using the portability rules under AC21, but your new employer must file a new petition before your current authorized period ends. If the new role has a materially different SOC code or significantly different duties, USCIS treats it as a new specialty occupation determination, not a routine transfer.
What documentation should I gather before my employer files my H-1B petition for this role?
Prepare your official degree transcripts, a credential evaluation if your degree is from outside the U.S., and a detailed resume showing how your education directly maps to your customer operations duties. Your employer will also need an itinerary or statement of work if you'll work across multiple client sites, since DOL requires separate LCA filings for each worksite location.