H-1B Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, operations management, or a related field. Employers file the Labor Condition Application with DOL before your petition reaches USCIS, making early employer alignment on timing essential for a clean filing.
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Get Access To All JobsSenior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
- Guide leaders in analyzing department results for trends and improvement opportunities.
- Track and report gross profit, return, vendor performance and customer feedback metrics.
- Work with other Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
- Bachelor’s degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
- Travel to Uline’s North American branches and to vendors.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
LI-CB2
CORP
(#IN-PPCS)
ZR-HQCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
- Guide leaders in analyzing department results for trends and improvement opportunities.
- Track and report gross profit, return, vendor performance and customer feedback metrics.
- Work with other Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
- Bachelor’s degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
- Travel to Uline’s North American branches and to vendors.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
LI-CB2
CORP
(#IN-PPCS)
ZR-HQCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
See all 8,124+ H-1B Visa Customer Operations Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Operations Manager
Frame your degree for specialty occupation
USCIS scrutinizes whether your degree field directly relates to customer operations management. A business administration or industrial engineering degree strengthens your case far more than a general studies degree, even with identical work experience.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Operations Manager roles by verified DOL Labor Condition Application filings. This tells you which employers have sponsored this exact job title before, not just whether they sponsor H-1B workers in general.
Clarify supervisory scope before the LCA
Employers filing your LCA must classify the role under a specific SOC code. Customer Operations Manager titles split across multiple codes depending on whether you supervise staff or manage processes. Confirm which code your employer intends to use before the DOL filing.
Negotiate your start date around the cap
H-1B cap-subject petitions have an October 1 start date. If you receive an offer mid-year, work with your employer to structure a realistic timeline so the LCA certification, USCIS filing, and your actual start date align without leaving the role vacant for months.
Document cross-functional leadership for RFEs
USCIS sometimes issues Requests for Evidence questioning whether a Customer Operations Manager role truly requires a specialty degree. Collect org charts, project scopes, and metrics showing you direct cross-functional teams, not just frontline staff, to preempt this.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your job title and location before negotiating. Your employer's LCA must certify they'll pay at least that amount, so a low offer may signal a compliance issue, not just a negotiation gap.
H-1B Visa Customer Operations Manager: Frequently Asked Questions
Does a Customer Operations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the employer can demonstrate the position normally requires at least a bachelor's degree in a specific field like business administration, operations management, or industrial engineering. Roles that accept any degree field or substitute experience freely are harder to qualify. Your offer letter and job description should emphasize degree-specific analytical or systems requirements to support the specialty occupation argument.
Which SOC code do employers typically use when filing an H-1B for a Customer Operations Manager?
Most employers file under General and Operations Managers (SOC 11-1021) or Customer Service Managers (SOC 11-3051), depending on whether your role emphasizes broad operational leadership or direct service team management. The SOC code determines your prevailing wage level from the DOL, so confirm this with your employer before the Labor Condition Application is submitted.
How do I find employers who have actually sponsored H-1B visas for Customer Operations Manager roles?
Migrate Mate filters roles by verified DOL Labor Condition Application data, so you can identify employers who have filed LCAs specifically for Customer Operations Manager job titles. This is more reliable than searching general job boards, where sponsorship availability is often listed inconsistently or not at all.
Can I transfer my H-1B to a new employer if my Customer Operations Manager role changes significantly?
You can port your H-1B to a new employer using the portability rules under AC21, but your new employer must file a new petition before your current authorized period ends. If the new role has a materially different SOC code or significantly different duties, USCIS treats it as a new specialty occupation determination, not a routine transfer.
What documentation should I gather before my employer files my H-1B petition for this role?
Prepare your official degree transcripts, a credential evaluation if your degree is from outside the U.S., and a detailed resume showing how your education directly maps to your customer operations duties. Your employer will also need an itinerary or statement of work if you'll work across multiple client sites, since DOL requires separate LCA filings for each worksite location.