H-1B Visa Customer Solutions Engineer Jobs
Customer Solutions Engineers sit at the intersection of technical depth and client-facing communication, a profile that maps cleanly onto H-1B visa specialty occupation requirements. Employers filing LCAs for this role typically classify it under SOC codes tied to software or systems engineering, which supports the degree-field match USCIS requires.
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About this opportunity:
We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.
What you will do:
- Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
- Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
- Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
- Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
- Develop technical presentations, proposals, and perform customer presentations
- Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
- Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
- Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
- Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity
The skills you bring:
- Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
- Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
- Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
- Good knowledge of the Ericsson sales process and tools
- Strong programing skills with modern programing languages and practical experience is essential
- Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
- Ability to communicate, present and influence the technical experts
- Team player with very good collaboration skills
- Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking
- Education: Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical & Solution Sales Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Join our Team
About this opportunity:
We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.
What you will do:
- Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
- Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
- Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
- Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
- Develop technical presentations, proposals, and perform customer presentations
- Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
- Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
- Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
- Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity
The skills you bring:
- Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
- Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
- Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
- Good knowledge of the Ericsson sales process and tools
- Strong programing skills with modern programing languages and practical experience is essential
- Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
- Ability to communicate, present and influence the technical experts
- Team player with very good collaboration skills
- Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking
- Education: Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical & Solution Sales Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
See all 521+ H-1B Visa Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Solutions Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Engineer
Verify your SOC code before applying
Customer Solutions Engineer roles get filed under different SOC codes depending on the employer. Pull the O*NET profile for both software developer and systems engineer codes so you can confirm your degree field aligns with whichever classification your target employer uses.
Check prevailing wage before negotiating salary
Run your target job title and location through the OFLC Wage Search before your first salary conversation. The LCA must certify a wage at or above the prevailing rate, so knowing Level I through IV thresholds tells you what offers are structurally viable for sponsorship.
Target employers with active LCA filing history
Use Migrate Mate to filter Customer Solutions Engineer roles by employers who have certified LCAs for this specific job title. That filing history tells you the employer already understands the specialty occupation argument, which significantly reduces offer-to-petition risk.
Clarify pre-sales versus post-sales scope in writing
USCIS scrutinizes roles that blend sales activity with technical work. Get the job description to explicitly state that your function is technical implementation and client solution architecture, not quota-carrying sales, before the petition is drafted.
Time your application around the cap-subject lottery
If you're changing employers outside of a cap-exempt institution, your new employer must file during the H-1B registration window each March. Missing it means waiting a full year, so coordinate your offer timeline with HR to confirm they can meet USCIS deadlines.
Document client-facing technical deliverables for RFEs
USCIS sometimes issues Requests for Evidence on hybrid technical-commercial roles. Gather architecture diagrams, solution proposals, and implementation plans you've authored. These demonstrate that the role requires specialized engineering knowledge, not generalist client management skills.
H-1B Visa Customer Solutions Engineer: Frequently Asked Questions
Does a Customer Solutions Engineer role qualify as a specialty occupation for H-1B purposes?
It typically qualifies when the employer demonstrates the role requires at least a bachelor's degree in a specific technical field such as computer science, software engineering, or information systems. The risk area is roles where the job description blends technical and sales duties without clearly requiring that specialized degree. A tightly scoped job description focused on solution architecture and technical implementation strengthens the specialty occupation argument significantly.
Which SOC code do employers usually use when filing an H-1B LCA for this role?
Employers most commonly file Customer Solutions Engineer roles under SOC 15-1252 (Software Developers) or 15-1299 (Computer Occupations, All Other), depending on whether the work centers on software configuration or broader systems integration. The SOC code determines the prevailing wage tier, so confirm with your employer which classification they intend to use before the LCA is certified with DOL.
How do I find employers who actively sponsor H-1B visas for Customer Solutions Engineer positions?
Migrate Mate surfaces employers with verified LCA filing history for this job title, so you can see which companies have already navigated the specialty occupation classification for this specific role. Targeting employers with prior filings reduces the risk that your petition becomes a test case for a job category the employer's legal team hasn't handled before.
Can my employer file for H-1B sponsorship if my role involves some pre-sales activity?
Yes, but the petition needs to frame the primary duty as technical problem-solving and solution design, not revenue generation. USCIS has issued RFEs on hybrid roles where the job description reads more like an account executive than an engineer. Ask your employer to document the degree-level technical requirements clearly and separate them from any commercial metrics in the offer letter and support letter.
What happens to my H-1B status if I move from one Customer Solutions Engineer role to another employer?
You can start working for the new employer as soon as they file a non-frivolous H-1B transfer petition, under portability rules, provided you've been in valid H-1B status for at least six months. The new employer files a new I-129 and LCA covering the same or similar occupational classification. You don't need to restart the cap count, but both employers must maintain compliant payroll during the overlap period.