H-1B Visa Customer Solutions Engineer Jobs
Customer Solutions Engineers sit at the intersection of technical depth and client-facing communication, a profile that maps cleanly onto H-1B visa specialty occupation requirements. Employers filing LCAs for this role typically classify it under SOC codes tied to software or systems engineering, which supports the degree-field match USCIS requires.
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Get Access To All JobsINTRODUCTION
The application window will be open until at least June 22, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Boulder, CO, USA.
ABOUT THE JOB
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get from Google, while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve Google’s products and tools. We are advocates of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $127000 - $183000 (USD) + 15% bonus target + bonus + equity + benefits.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
PREFERRED QUALIFICATIONS
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
- Experience using machine learning and building solutions.
- Experience working with systems (e.g., Linux, Unix).
Responsibilities
- Ensure successful partner integrations by providing high-touch expertise, documentation, troubleshooting, and support within defined Service-level agreement (SLAs).
- Partner with Product Managers and Partner Operations Managers to define, prioritize, and advocate for new features that improve performance.
- Perform comprehensive implementation reviews and ensure prompt, proper resolution of all partner technical challenges.
- Develop technical tools and documentation with Engineering to expedite onboarding and enhance operational scaling.
- Deliver partner feedback to cross-functional teams and leverage data and technology to optimize new business opportunities.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
INTRODUCTION
The application window will be open until at least June 22, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Boulder, CO, USA.
ABOUT THE JOB
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get from Google, while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve Google’s products and tools. We are advocates of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $127000 - $183000 (USD) + 15% bonus target + bonus + equity + benefits.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
PREFERRED QUALIFICATIONS
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
- Experience using machine learning and building solutions.
- Experience working with systems (e.g., Linux, Unix).
Responsibilities
- Ensure successful partner integrations by providing high-touch expertise, documentation, troubleshooting, and support within defined Service-level agreement (SLAs).
- Partner with Product Managers and Partner Operations Managers to define, prioritize, and advocate for new features that improve performance.
- Perform comprehensive implementation reviews and ensure prompt, proper resolution of all partner technical challenges.
- Develop technical tools and documentation with Engineering to expedite onboarding and enhance operational scaling.
- Deliver partner feedback to cross-functional teams and leverage data and technology to optimize new business opportunities.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
See all 906+ H-1B Visa Customer Solutions Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Engineer
Verify your SOC code before applying
Customer Solutions Engineer roles get filed under different SOC codes depending on the employer. Pull the O*NET profile for both software developer and systems engineer codes so you can confirm your degree field aligns with whichever classification your target employer uses.
Check prevailing wage before negotiating salary
Run your target job title and location through the OFLC Wage Search before your first salary conversation. The LCA must certify a wage at or above the prevailing rate, so knowing Level I through IV thresholds tells you what offers are structurally viable for sponsorship.
Target employers with active LCA filing history
Use Migrate Mate to filter Customer Solutions Engineer roles by employers who have certified LCAs for this specific job title. That filing history tells you the employer already understands the specialty occupation argument, which significantly reduces offer-to-petition risk.
Clarify pre-sales versus post-sales scope in writing
USCIS scrutinizes roles that blend sales activity with technical work. Get the job description to explicitly state that your function is technical implementation and client solution architecture, not quota-carrying sales, before the petition is drafted.
Time your application around the cap-subject lottery
If you're changing employers outside of a cap-exempt institution, your new employer must file during the H-1B registration window each March. Missing it means waiting a full year, so coordinate your offer timeline with HR to confirm they can meet USCIS deadlines.
Document client-facing technical deliverables for RFEs
USCIS sometimes issues Requests for Evidence on hybrid technical-commercial roles. Gather architecture diagrams, solution proposals, and implementation plans you've authored. These demonstrate that the role requires specialized engineering knowledge, not generalist client management skills.
H-1B Visa Customer Solutions Engineer: Frequently Asked Questions
Does a Customer Solutions Engineer role qualify as a specialty occupation for H-1B purposes?
It typically qualifies when the employer demonstrates the role requires at least a bachelor's degree in a specific technical field such as computer science, software engineering, or information systems. The risk area is roles where the job description blends technical and sales duties without clearly requiring that specialized degree. A tightly scoped job description focused on solution architecture and technical implementation strengthens the specialty occupation argument significantly.
Which SOC code do employers usually use when filing an H-1B LCA for this role?
Employers most commonly file Customer Solutions Engineer roles under SOC 15-1252 (Software Developers) or 15-1299 (Computer Occupations, All Other), depending on whether the work centers on software configuration or broader systems integration. The SOC code determines the prevailing wage tier, so confirm with your employer which classification they intend to use before the LCA is certified with DOL.
How do I find employers who actively sponsor H-1B visas for Customer Solutions Engineer positions?
Migrate Mate surfaces employers with verified LCA filing history for this job title, so you can see which companies have already navigated the specialty occupation classification for this specific role. Targeting employers with prior filings reduces the risk that your petition becomes a test case for a job category the employer's legal team hasn't handled before.
Can my employer file for H-1B sponsorship if my role involves some pre-sales activity?
Yes, but the petition needs to frame the primary duty as technical problem-solving and solution design, not revenue generation. USCIS has issued RFEs on hybrid roles where the job description reads more like an account executive than an engineer. Ask your employer to document the degree-level technical requirements clearly and separate them from any commercial metrics in the offer letter and support letter.
What happens to my H-1B status if I move from one Customer Solutions Engineer role to another employer?
You can start working for the new employer as soon as they file a non-frivolous H-1B transfer petition, under portability rules, provided you've been in valid H-1B status for at least six months. The new employer files a new I-129 and LCA covering the same or similar occupational classification. You don't need to restart the cap count, but both employers must maintain compliant payroll during the overlap period.