H-1B Visa Customer Solutions Engineer Jobs
Customer Solutions Engineers sit at the intersection of technical depth and client-facing communication, a profile that maps cleanly onto H-1B visa specialty occupation requirements. Employers filing LCAs for this role typically classify it under SOC codes tied to software or systems engineering, which supports the degree-field match USCIS requires.
Find H-1B Visa Customer Solutions Engineer JobsOverview
Showing 5 of 619+ Customer Solutions Engineer jobs
See all 619+ Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Engineer roles.
Get Access To All JobsThis posting is for a new vacancy.
Google utilizes AI tools to assist in assessing candidates in our hiring processes.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Waterloo, ON, Canada.
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.
- Experience working with distributed systems, distributed systems solutions, or design patterns.
- Experience with web technologies (e.g., HTTP, HTML, DNS, or TCP).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).
PREFERRED QUALIFICATIONS:
- Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
- Experience with one or more of the following solutions: system virtualization or on-premise or hybrid cloud computing.
- Experience developing developer tools (e.g., automation, testing, or debugging).
- Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
- Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a High Touch Support Solutions Developer, you will manage customer issues and proactively help improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to customers, aiming to anticipate their needs, optimize product performance, and enable customer success.
You will focus on proactive solutions and customer-centric supportability to help avoid issues, build customer trust, and enable customers' continuous growth and long-term success on GCP. You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits
Canada: $138000 - $141000 (CAD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Develop in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools and diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate their needs with internal teams, including Product and Development teams, to find ways to improve the product and drive production.
- Work as part of a team that globally ensures 24-hour customer support, including a need to sometimes work non-standard work hours/shifts and may include weekend work.
- Work with customers on their production Google Kubernetes Engine/Anthos deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, platform outages, technical issues, and executive concerns.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
This posting is for a new vacancy.
Google utilizes AI tools to assist in assessing candidates in our hiring processes.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Waterloo, ON, Canada.
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.
- Experience working with distributed systems, distributed systems solutions, or design patterns.
- Experience with web technologies (e.g., HTTP, HTML, DNS, or TCP).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).
PREFERRED QUALIFICATIONS:
- Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
- Experience with one or more of the following solutions: system virtualization or on-premise or hybrid cloud computing.
- Experience developing developer tools (e.g., automation, testing, or debugging).
- Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
- Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a High Touch Support Solutions Developer, you will manage customer issues and proactively help improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to customers, aiming to anticipate their needs, optimize product performance, and enable customer success.
You will focus on proactive solutions and customer-centric supportability to help avoid issues, build customer trust, and enable customers' continuous growth and long-term success on GCP. You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits
Canada: $138000 - $141000 (CAD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Develop in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools and diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate their needs with internal teams, including Product and Development teams, to find ways to improve the product and drive production.
- Work as part of a team that globally ensures 24-hour customer support, including a need to sometimes work non-standard work hours/shifts and may include weekend work.
- Work with customers on their production Google Kubernetes Engine/Anthos deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, platform outages, technical issues, and executive concerns.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
See all 619+ H-1B Visa Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Solutions Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Engineer
Verify your SOC code before applying
Customer Solutions Engineer roles get filed under different SOC codes depending on the employer. Pull the O*NET profile for both software developer and systems engineer codes so you can confirm your degree field aligns with whichever classification your target employer uses.
Check prevailing wage before negotiating salary
Run your target job title and location through the OFLC Wage Search before your first salary conversation. The LCA must certify a wage at or above the prevailing rate, so knowing Level I through IV thresholds tells you what offers are structurally viable for sponsorship.
Target employers with active LCA filing history
Use Migrate Mate to filter Customer Solutions Engineer roles by employers who have certified LCAs for this specific job title. That filing history tells you the employer already understands the specialty occupation argument, which significantly reduces offer-to-petition risk.
Clarify pre-sales versus post-sales scope in writing
USCIS scrutinizes roles that blend sales activity with technical work. Get the job description to explicitly state that your function is technical implementation and client solution architecture, not quota-carrying sales, before the petition is drafted.
Time your application around the cap-subject lottery
If you're changing employers outside of a cap-exempt institution, your new employer must file during the H-1B registration window each March. Missing it means waiting a full year, so coordinate your offer timeline with HR to confirm they can meet USCIS deadlines.
Document client-facing technical deliverables for RFEs
USCIS sometimes issues Requests for Evidence on hybrid technical-commercial roles. Gather architecture diagrams, solution proposals, and implementation plans you've authored. These demonstrate that the role requires specialized engineering knowledge, not generalist client management skills.
H-1B Visa Customer Solutions Engineer: Frequently Asked Questions
Does a Customer Solutions Engineer role qualify as a specialty occupation for H-1B purposes?
It typically qualifies when the employer demonstrates the role requires at least a bachelor's degree in a specific technical field such as computer science, software engineering, or information systems. The risk area is roles where the job description blends technical and sales duties without clearly requiring that specialized degree. A tightly scoped job description focused on solution architecture and technical implementation strengthens the specialty occupation argument significantly.
Which SOC code do employers usually use when filing an H-1B LCA for this role?
Employers most commonly file Customer Solutions Engineer roles under SOC 15-1252 (Software Developers) or 15-1299 (Computer Occupations, All Other), depending on whether the work centers on software configuration or broader systems integration. The SOC code determines the prevailing wage tier, so confirm with your employer which classification they intend to use before the LCA is certified with DOL.
How do I find employers who actively sponsor H-1B visas for Customer Solutions Engineer positions?
Migrate Mate surfaces employers with verified LCA filing history for this job title, so you can see which companies have already navigated the specialty occupation classification for this specific role. Targeting employers with prior filings reduces the risk that your petition becomes a test case for a job category the employer's legal team hasn't handled before.
Can my employer file for H-1B sponsorship if my role involves some pre-sales activity?
Yes, but the petition needs to frame the primary duty as technical problem-solving and solution design, not revenue generation. USCIS has issued RFEs on hybrid roles where the job description reads more like an account executive than an engineer. Ask your employer to document the degree-level technical requirements clearly and separate them from any commercial metrics in the offer letter and support letter.
What happens to my H-1B status if I move from one Customer Solutions Engineer role to another employer?
You can start working for the new employer as soon as they file a non-frivolous H-1B transfer petition, under portability rules, provided you've been in valid H-1B status for at least six months. The new employer files a new I-129 and LCA covering the same or similar occupational classification. You don't need to restart the cap count, but both employers must maintain compliant payroll during the overlap period.