H-1B Visa Customer Solutions Specialist Jobs
Customer Solutions Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, information systems, or a related field. Employers file a Labor Condition Application with DOL before sponsoring, and the annual cap means timing your job search around the April lottery window matters.
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Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization. In this position, you'll play a critical role in utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues, identifying process improvement opportunities, and analyzing supply chain metrics. With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction. Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.
Location: This role is based out of our GP headquarters in Atlanta, GA. We operate with remote flexibility.
Our Team
We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Customer Solutions Manager.
What You Will Do
- Utilize SAP to monitor order status and research and resolve customer replenishment issues
- Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
- Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
- Troubleshoot and identify solutions while working through service issues
- Understand and develop relationships with customers to profitably anticipate and satisfy their needs
- Influence and build internal and external partnerships while practicing careful communication
- Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
- Communicate and interact with cross-functional teams (including deployment, sales, transportation, and contacts at the facilities) to solve business problems
- Maintain a strong sense of urgency and customer focus
- Collaborate and build relationships in a virtual environment leveraging digital tools
Who You Are (Basic Qualifications)
- Supply chain, logistics, order management, or order replenishment experience
- Experience in a customer-facing role
- Strong aptitude with Microsoft Office to include Excel (basic formulas, Pivot Tables, and analyzing data trends), Word, Teams, and Outlook
What Will Put You Ahead
- Bachelor's degree or higher
- SAP experience, preferably S4 Hana
- 3+ years of order management and/or supply chain experience
- Experience in the consumer goods industry
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Your Job
Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization. In this position, you'll play a critical role in utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues, identifying process improvement opportunities, and analyzing supply chain metrics. With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction. Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.
Location: This role is based out of our GP headquarters in Atlanta, GA. We operate with remote flexibility.
Our Team
We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Customer Solutions Manager.
What You Will Do
- Utilize SAP to monitor order status and research and resolve customer replenishment issues
- Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
- Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
- Troubleshoot and identify solutions while working through service issues
- Understand and develop relationships with customers to profitably anticipate and satisfy their needs
- Influence and build internal and external partnerships while practicing careful communication
- Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
- Communicate and interact with cross-functional teams (including deployment, sales, transportation, and contacts at the facilities) to solve business problems
- Maintain a strong sense of urgency and customer focus
- Collaborate and build relationships in a virtual environment leveraging digital tools
Who You Are (Basic Qualifications)
- Supply chain, logistics, order management, or order replenishment experience
- Experience in a customer-facing role
- Strong aptitude with Microsoft Office to include Excel (basic formulas, Pivot Tables, and analyzing data trends), Word, Teams, and Outlook
What Will Put You Ahead
- Bachelor's degree or higher
- SAP experience, preferably S4 Hana
- 3+ years of order management and/or supply chain experience
- Experience in the consumer goods industry
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
See all 132+ H-1B Visa Customer Solutions Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Solutions Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Specialist
Verify your role meets specialty occupation standards
Check the O*NET profile for Customer Solutions Specialist to confirm the role's typical education requirement. USCIS denies H-1B petitions when the job description accepts any bachelor's degree regardless of field, so push employers to specify a directly related discipline in the offer letter.
Search LCA filings to identify active sponsors
Use the OFLC Wage Search to filter Labor Condition Applications by occupation code for customer solutions roles. Employers with recent, approved LCAs for this title have already cleared DOL's prevailing-wage certification, which shortens your path to a filed petition.
Target Migrate Mate to find verified sponsoring employers
Browse Customer Solutions Specialist listings on Migrate Mate, which surfaces employers with documented H-1B filing history for this role type. That filters out companies that say they sponsor but lack a track record with DOL or USCIS for customer-facing positions.
Request premium processing before your OPT expires
If you're on OPT and your employer files after January, ask for USCIS premium processing so you get a decision within 15 business days. Without it, a cap-subject petition approved in October could leave a multi-month gap between OPT expiration and H-1B start.
Confirm E-Verify enrollment before accepting an offer
STEM OPT employers must be E-Verify enrolled, but standard H-1B employers are not required unless they're federal contractors. Still, an employer already enrolled in E-Verify signals familiarity with work-authorization compliance, which reduces friction when your I-9 and H-1B status documentation are reviewed.
Document customer-domain experience to strengthen your petition
USCIS scrutinizes H-1B petitions for customer solutions roles more closely when duties overlap with general sales support. Gather performance reviews, client project records, or internal credentials that demonstrate you applied specialized knowledge, not just broad interpersonal skills, in your previous positions.
H-1B Visa Customer Solutions Specialist: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field, not just any degree. Customer Solutions Specialist titles that involve technical product implementation, data analysis, or systems integration are easier to qualify than generalist support roles. The employer's job description and internal position requirements are the deciding factor.
How do I find Customer Solutions Specialist employers who have actually sponsored H-1B visas before?
Migrate Mate aggregates employers by H-1B filing history, so you can browse Customer Solutions Specialist roles at companies with a documented track record of sponsoring this occupation type. Cross-referencing the OFLC Wage Search for recent Labor Condition Applications in customer solutions or related SOC codes gives you a second layer of verification before you apply.
Can my employer sponsor my H-1B for a Customer Solutions Specialist role if the job is remote?
Yes, but the employer must file a separate Labor Condition Application for each physical worksite where you'll regularly work, including your home address if you work remotely from there. USCIS and DOL treat remote work locations as separate work sites. If your work location changes after your H-1B is approved, your employer may need to amend the petition and file a new LCA.
What happens to my H-1B status if my employer changes my title from Customer Solutions Specialist to a different role?
A material change in duties, title, or work location requires your employer to file an amended H-1B petition with USCIS before the change takes effect. If the new role has substantially different responsibilities or a different SOC code than what was approved, USCIS treats it as a new petition. Working under the changed title before the amendment is filed puts your status at risk.
Is the H-1B cap lottery the only path to sponsorship for this role, or are there cap-exempt options?
Most Customer Solutions Specialist roles at private employers are cap-subject and require lottery selection. Cap-exempt options exist if you work for a qualifying nonprofit, university, or government research organization. Some applicants use a cap-exempt employer to get an initial H-1B approved, then transfer to a cap-subject employer later without re-entering the lottery, since USCIS counts prior cap selection.