H-1B Visa Customer Solutions Specialist Jobs
Customer Solutions Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, information systems, or a related field. Employers file a Labor Condition Application with DOL before sponsoring, and the annual cap means timing your job search around the April lottery window matters.
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About this opportunity:
We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.
What you will do:
- Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
- Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
- Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
- Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
- Develop technical presentations, proposals, and perform customer presentations
- Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
- Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
- Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
- Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity
The skills you bring:
- Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
- Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
- Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
- Good knowledge of the Ericsson sales process and tools
- Strong programing skills with modern programing languages and practical experience is essential
- Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
- Ability to communicate, present and influence the technical experts
- Team player with very good collaboration skills
- Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking
- Education: Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical & Solution Sales Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Join our Team
About this opportunity:
We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.
What you will do:
- Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
- Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
- Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
- Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
- Develop technical presentations, proposals, and perform customer presentations
- Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
- Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
- Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
- Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity
The skills you bring:
- Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
- Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
- Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
- Good knowledge of the Ericsson sales process and tools
- Strong programing skills with modern programing languages and practical experience is essential
- Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
- Ability to communicate, present and influence the technical experts
- Team player with very good collaboration skills
- Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking
- Education: Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical & Solution Sales Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
See all 521+ H-1B Visa Customer Solutions Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Solutions Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Specialist
Verify your role meets specialty occupation standards
Check the O*NET profile for Customer Solutions Specialist to confirm the role's typical education requirement. USCIS denies H-1B petitions when the job description accepts any bachelor's degree regardless of field, so push employers to specify a directly related discipline in the offer letter.
Search LCA filings to identify active sponsors
Use the OFLC Wage Search to filter Labor Condition Applications by occupation code for customer solutions roles. Employers with recent, approved LCAs for this title have already cleared DOL's prevailing-wage certification, which shortens your path to a filed petition.
Target Migrate Mate to find verified sponsoring employers
Browse Customer Solutions Specialist listings on Migrate Mate, which surfaces employers with documented H-1B filing history for this role type. That filters out companies that say they sponsor but lack a track record with DOL or USCIS for customer-facing positions.
Request premium processing before your OPT expires
If you're on OPT and your employer files after January, ask for USCIS premium processing so you get a decision within 15 business days. Without it, a cap-subject petition approved in October could leave a multi-month gap between OPT expiration and H-1B start.
Confirm E-Verify enrollment before accepting an offer
STEM OPT employers must be E-Verify enrolled, but standard H-1B employers are not required unless they're federal contractors. Still, an employer already enrolled in E-Verify signals familiarity with work-authorization compliance, which reduces friction when your I-9 and H-1B status documentation are reviewed.
Document customer-domain experience to strengthen your petition
USCIS scrutinizes H-1B petitions for customer solutions roles more closely when duties overlap with general sales support. Gather performance reviews, client project records, or internal credentials that demonstrate you applied specialized knowledge, not just broad interpersonal skills, in your previous positions.
H-1B Visa Customer Solutions Specialist: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field, not just any degree. Customer Solutions Specialist titles that involve technical product implementation, data analysis, or systems integration are easier to qualify than generalist support roles. The employer's job description and internal position requirements are the deciding factor.
How do I find Customer Solutions Specialist employers who have actually sponsored H-1B visas before?
Migrate Mate aggregates employers by H-1B filing history, so you can browse Customer Solutions Specialist roles at companies with a documented track record of sponsoring this occupation type. Cross-referencing the OFLC Wage Search for recent Labor Condition Applications in customer solutions or related SOC codes gives you a second layer of verification before you apply.
Can my employer sponsor my H-1B for a Customer Solutions Specialist role if the job is remote?
Yes, but the employer must file a separate Labor Condition Application for each physical worksite where you'll regularly work, including your home address if you work remotely from there. USCIS and DOL treat remote work locations as separate work sites. If your work location changes after your H-1B is approved, your employer may need to amend the petition and file a new LCA.
What happens to my H-1B status if my employer changes my title from Customer Solutions Specialist to a different role?
A material change in duties, title, or work location requires your employer to file an amended H-1B petition with USCIS before the change takes effect. If the new role has substantially different responsibilities or a different SOC code than what was approved, USCIS treats it as a new petition. Working under the changed title before the amendment is filed puts your status at risk.
Is the H-1B cap lottery the only path to sponsorship for this role, or are there cap-exempt options?
Most Customer Solutions Specialist roles at private employers are cap-subject and require lottery selection. Cap-exempt options exist if you work for a qualifying nonprofit, university, or government research organization. Some applicants use a cap-exempt employer to get an initial H-1B approved, then transfer to a cap-subject employer later without re-entering the lottery, since USCIS counts prior cap selection.