H-1B Visa Customer Solutions Specialist Jobs
Customer Solutions Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, communications, information systems, or a related field. Employers file a Labor Condition Application with DOL before sponsoring, and the annual cap means timing your job search around the April lottery window matters.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Candidates may live in the following cities:
- Seattle, WA
- Tacoma, WA
- Spokane, WA
- Yakima, WA
- Juneau, AK
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Candidates may live in the following cities:
- Seattle, WA
- Tacoma, WA
- Spokane, WA
- Yakima, WA
- Juneau, AK
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all H-1B Visa Customer Solutions Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Solutions Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Specialist
Verify your role meets specialty occupation standards
Check the O*NET profile for Customer Solutions Specialist to confirm the role's typical education requirement. USCIS denies H-1B petitions when the job description accepts any bachelor's degree regardless of field, so push employers to specify a directly related discipline in the offer letter.
Search LCA filings to identify active sponsors
Use the OFLC Wage Search to filter Labor Condition Applications by occupation code for customer solutions roles. Employers with recent, approved LCAs for this title have already cleared DOL's prevailing-wage certification, which shortens your path to a filed petition.
Target Migrate Mate to find verified sponsoring employers
Browse Customer Solutions Specialist listings on Migrate Mate, which surfaces employers with documented H-1B filing history for this role type. That filters out companies that say they sponsor but lack a track record with DOL or USCIS for customer-facing positions.
Request premium processing before your OPT expires
If you're on OPT and your employer files after January, ask for USCIS premium processing so you get a decision within 15 business days. Without it, a cap-subject petition approved in October could leave a multi-month gap between OPT expiration and H-1B start.
Confirm E-Verify enrollment before accepting an offer
STEM OPT employers must be E-Verify enrolled, but standard H-1B employers are not required unless they're federal contractors. Still, an employer already enrolled in E-Verify signals familiarity with work-authorization compliance, which reduces friction when your I-9 and H-1B status documentation are reviewed.
Document customer-domain experience to strengthen your petition
USCIS scrutinizes H-1B petitions for customer solutions roles more closely when duties overlap with general sales support. Gather performance reviews, client project records, or internal credentials that demonstrate you applied specialized knowledge, not just broad interpersonal skills, in your previous positions.
H-1B Visa Customer Solutions Specialist: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field, not just any degree. Customer Solutions Specialist titles that involve technical product implementation, data analysis, or systems integration are easier to qualify than generalist support roles. The employer's job description and internal position requirements are the deciding factor.
How do I find Customer Solutions Specialist employers who have actually sponsored H-1B visas before?
Migrate Mate aggregates employers by H-1B filing history, so you can browse Customer Solutions Specialist roles at companies with a documented track record of sponsoring this occupation type. Cross-referencing the OFLC Wage Search for recent Labor Condition Applications in customer solutions or related SOC codes gives you a second layer of verification before you apply.
Can my employer sponsor my H-1B for a Customer Solutions Specialist role if the job is remote?
Yes, but the employer must file a separate Labor Condition Application for each physical worksite where you'll regularly work, including your home address if you work remotely from there. USCIS and DOL treat remote work locations as separate work sites. If your work location changes after your H-1B is approved, your employer may need to amend the petition and file a new LCA.
What happens to my H-1B status if my employer changes my title from Customer Solutions Specialist to a different role?
A material change in duties, title, or work location requires your employer to file an amended H-1B petition with USCIS before the change takes effect. If the new role has substantially different responsibilities or a different SOC code than what was approved, USCIS treats it as a new petition. Working under the changed title before the amendment is filed puts your status at risk.
Is the H-1B cap lottery the only path to sponsorship for this role, or are there cap-exempt options?
Most Customer Solutions Specialist roles at private employers are cap-subject and require lottery selection. Cap-exempt options exist if you work for a qualifying nonprofit, university, or government research organization. Some applicants use a cap-exempt employer to get an initial H-1B approved, then transfer to a cap-subject employer later without re-entering the lottery, since USCIS counts prior cap selection.