H-1B Visa Field Service Manager Jobs
Field Service Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in engineering, business, or a related technical field. Employers in manufacturing, industrial equipment, and healthcare technology regularly file H-1B petitions for this role. Use Migrate Mate to find companies with verified H-1B visa filing history for Field Service Manager positions.
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Get Access To All JobsINTRODUCTION
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. Join us and help us achieve our mission of Science for a Safer World!
JOB DESCRIPTION
Our team of service personnel provide front-line technical support to LGC’s repertoire of laboratory instrumentation and consumables. What we do enables the scientific discovery of information that allows our customers to better feed the world, improve food safety, permit greater healthcare research and pharmaceutical discovery, and improve animal health…ultimately providing science for a safer world! With a focus on always putting customers first, our Field Service Engineers work directly with an internal and external customer base to resolve technical equipment and software problems remotely and onsite at customer locations. They provide equipment and software training, log and forward instrument issues, and engineering design requests to the Field Service Advisor team. Operational attributes for this role include shadowing and assisting senior level Service Engineers during installations, individual performance of repairs, and individual performance of preventative maintenance on laboratory equipment at customer facilities to support other global field service teams. Field Service Engineer’s can pair with others to perform tasks as designated to complete customer requests in field, such as large instrument volume preventative maintenance visits. This role collaborates closely with the Field Service Manager and other service team members to balance resources and to meet the needs of the customer and organization.
To perform this job successfully, an individual must be able to capably perform each of the following essential functions:
Essential Functions:
- Service Delivery: Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators. Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs. The Field Service Engineer II will be expected to provide service support independent of direct oversight. They will develop strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions, providing system start-up, integration support, and production optimization to meet needs for the customer.
- This position is an integral part of a team that provides on-call emergency service support and troubleshooting assistance 24/7 and up to 75% travel, domestic and international.
- Operations: Field service efforts include on-site support for: all technical issues that could not be resolved remotely, start-up, commissioning and training, test and repair, and preventative maintenance of equipment.
- Training: Participates and at times performs delivery of on-site operator and technical training to customers. This position will gain further knowledge of the LGC product line through trainings, staff meetings, and keep up to date on new products, markets, customers, and competitors. They will support new processes and instrument implementation in field and collaborate with sales on potential new opportunities with our customer base.
- Problem Solving: Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction. May be responsible to oversee and support special projects as assigned and delegate tasks to others when appropriate.
- Quality Assurance: Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers. This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and Technical Advisor Team.
- Business Growth: This position contributes to achieve specific service-related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do. Important KPI’s FSE’s will be held accountable to, Fixed Right First Time (FRFT), Customer satisfaction index score, Turnaround Time (TAT) to site visit, Mean time to Repair (MTTR), days onsite at customer to complete work.
- Other Duties as Assigned: Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
QUALIFICATIONS
Essential Knowledge & Qualifications:
- 2-year degree in a mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques or equivalent amount of experience
- 3 years’ experience in Field Service
- Valid driver’s license and good driving record
- Must have a clean criminal record due to travel visa qualification requirements
Preferred Knowledge & Qualifications:
- 3 years’ experience in Field Service in the Life Science field or Ag-Bio Science field
Behavioural & Interpersonal Competencies:
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect
- Focus on high level customer care and the customer experience
- Highly adaptable and willing to change and flex work schedule as needs require
- Excellent written and oral communication
- Highly motivated and proactive individual who asks questions, seeks to understand, and gets results
- Demonstrates teamwork by working closely with various teams (internal and external) to accomplish goals and improve processes
ADDITIONAL INFORMATION
The customary salary range for this position is:
Minimum pay rate: $29 USD per hour
Maximum pay rate: $43 USD per hour
The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.
What we offer (US based-employees):
- Competitive compensation with strong bonus program
- Comprehensive medical, dental, and vision benefits for employees and dependents
- FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
- Deductible Buffer Insurance and Critical Illness Insurance
- 401(k) retirement plan with matching employer contribution
- Company-paid short- and long-term disability, life insurance, and employee assistance program
- Flexible work options
- Pet Insurance for our furry friends
- Enhanced Parental leave of 8 additional weeks
- PTO that begins immediately
- Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!
Join LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our positive and inclusive culture ensures that we can compete and succeed in our goals while encouraging respect and innovation. All your information will be kept confidential according to EEO guidelines.
Our values:
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC is committed to valuing every job applicant and employee for their distinct skills regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, parental responsibilities, religion, or belief. Shortlisting, interviewing, and selection procedures will always be performed without bias related to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
INTRODUCTION
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. Join us and help us achieve our mission of Science for a Safer World!
JOB DESCRIPTION
Our team of service personnel provide front-line technical support to LGC’s repertoire of laboratory instrumentation and consumables. What we do enables the scientific discovery of information that allows our customers to better feed the world, improve food safety, permit greater healthcare research and pharmaceutical discovery, and improve animal health…ultimately providing science for a safer world! With a focus on always putting customers first, our Field Service Engineers work directly with an internal and external customer base to resolve technical equipment and software problems remotely and onsite at customer locations. They provide equipment and software training, log and forward instrument issues, and engineering design requests to the Field Service Advisor team. Operational attributes for this role include shadowing and assisting senior level Service Engineers during installations, individual performance of repairs, and individual performance of preventative maintenance on laboratory equipment at customer facilities to support other global field service teams. Field Service Engineer’s can pair with others to perform tasks as designated to complete customer requests in field, such as large instrument volume preventative maintenance visits. This role collaborates closely with the Field Service Manager and other service team members to balance resources and to meet the needs of the customer and organization.
To perform this job successfully, an individual must be able to capably perform each of the following essential functions:
Essential Functions:
- Service Delivery: Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators. Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs. The Field Service Engineer II will be expected to provide service support independent of direct oversight. They will develop strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions, providing system start-up, integration support, and production optimization to meet needs for the customer.
- This position is an integral part of a team that provides on-call emergency service support and troubleshooting assistance 24/7 and up to 75% travel, domestic and international.
- Operations: Field service efforts include on-site support for: all technical issues that could not be resolved remotely, start-up, commissioning and training, test and repair, and preventative maintenance of equipment.
- Training: Participates and at times performs delivery of on-site operator and technical training to customers. This position will gain further knowledge of the LGC product line through trainings, staff meetings, and keep up to date on new products, markets, customers, and competitors. They will support new processes and instrument implementation in field and collaborate with sales on potential new opportunities with our customer base.
- Problem Solving: Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction. May be responsible to oversee and support special projects as assigned and delegate tasks to others when appropriate.
- Quality Assurance: Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers. This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and Technical Advisor Team.
- Business Growth: This position contributes to achieve specific service-related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do. Important KPI’s FSE’s will be held accountable to, Fixed Right First Time (FRFT), Customer satisfaction index score, Turnaround Time (TAT) to site visit, Mean time to Repair (MTTR), days onsite at customer to complete work.
- Other Duties as Assigned: Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
QUALIFICATIONS
Essential Knowledge & Qualifications:
- 2-year degree in a mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques or equivalent amount of experience
- 3 years’ experience in Field Service
- Valid driver’s license and good driving record
- Must have a clean criminal record due to travel visa qualification requirements
Preferred Knowledge & Qualifications:
- 3 years’ experience in Field Service in the Life Science field or Ag-Bio Science field
Behavioural & Interpersonal Competencies:
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect
- Focus on high level customer care and the customer experience
- Highly adaptable and willing to change and flex work schedule as needs require
- Excellent written and oral communication
- Highly motivated and proactive individual who asks questions, seeks to understand, and gets results
- Demonstrates teamwork by working closely with various teams (internal and external) to accomplish goals and improve processes
ADDITIONAL INFORMATION
The customary salary range for this position is:
Minimum pay rate: $29 USD per hour
Maximum pay rate: $43 USD per hour
The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.
What we offer (US based-employees):
- Competitive compensation with strong bonus program
- Comprehensive medical, dental, and vision benefits for employees and dependents
- FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
- Deductible Buffer Insurance and Critical Illness Insurance
- 401(k) retirement plan with matching employer contribution
- Company-paid short- and long-term disability, life insurance, and employee assistance program
- Flexible work options
- Pet Insurance for our furry friends
- Enhanced Parental leave of 8 additional weeks
- PTO that begins immediately
- Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!
Join LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our positive and inclusive culture ensures that we can compete and succeed in our goals while encouraging respect and innovation. All your information will be kept confidential according to EEO guidelines.
Our values:
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC is committed to valuing every job applicant and employee for their distinct skills regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, parental responsibilities, religion, or belief. Shortlisting, interviewing, and selection procedures will always be performed without bias related to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
See all 1,311+ H-1B Visa Field Service Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Field Service Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Field Service Manager
Align your degree to the role
H-1B approval hinges on demonstrating specialty occupation. Pull the O*NET profile for Field Service Manager and document how your engineering, operations, or technical degree maps directly to the role's required knowledge areas before applying.
Target industries with consistent filing history
Manufacturing, medical devices, and industrial automation companies file H-1B petitions for Field Service Managers far more consistently than general staffing firms. Search Migrate Mate to filter employers by LCA filing history for this specific occupation code.
Verify prevailing wage before negotiating offers
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your metro area. Run your job title and location through the OFLC Wage Search before salary discussions so you know the floor your offer must meet.
Confirm E-Verify enrollment during employer screening
Field Service Manager roles at federal contractors require E-Verify enrollment as a condition of the contract. Ask about E-Verify status early in the process since non-enrolled employers face added compliance steps before USCIS will approve the H-1B petition.
Account for travel requirements in your petition
Field Service Managers often work across multiple client sites. Your employer needs to document the primary worksite on the LCA and file itinerary-based amendments if you'll work at third-party locations for more than 10 business days per year.
Use the 60-day grace period strategically
If your current H-1B ends or your employer downsizes the field service team, USCIS allows a 60-day grace period to secure a new sponsoring employer. File the transfer petition before the grace period expires to maintain lawful status without a gap.
H-1B Visa Field Service Manager: Frequently Asked Questions
Does a Field Service Manager role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. If the job description requires a specific bachelor's degree in engineering, operations management, or a related technical discipline, it meets USCIS specialty occupation standards. Roles written as general supervisory positions without a degree requirement in a specific field are more likely to draw a Request for Evidence.
Which industries sponsor H-1B visas most frequently for Field Service Managers?
Medical device companies, industrial equipment manufacturers, semiconductor equipment firms, and energy technology providers sponsor H-1B petitions for Field Service Managers with the most regularity. These sectors rely heavily on technical credentialing and often can't fill roles domestically. You can browse employers with verified H-1B filing history for this role on Migrate Mate.
How does frequent travel to client sites affect my H-1B status as a Field Service Manager?
Short-term client site work under 10 business days per year at a single location is generally covered under the original LCA. Longer assignments require your employer to file a new LCA for each worksite location and notify DOL. If your role involves extended deployments to a single client site, your employer may need to amend your petition before you begin that assignment.
Can my H-1B employer transfer me to a different region without filing a new petition?
If the new location falls within the same metropolitan statistical area listed on your original LCA, no amendment is required. A move to a different metro area requires a new LCA and potentially an amended H-1B petition before you relocate. USCIS considers the worksite address a material change, so your employer should initiate the amendment process ahead of any geographic reassignment.
What documentation strengthens an H-1B petition for a Field Service Manager position?
A detailed job duties letter from your employer that ties each duty to a specific technical degree field is the most important document. Pair that with your official transcripts, any professional certifications in the relevant equipment or systems you manage, and prior LCA approval notices if you've held H-1B status before. USCIS adjudicators scrutinize managerial titles closely, so the more technical your documented duties, the stronger the petition.