H-1B Visa Field Service Manager Jobs
Field Service Manager roles qualify for H-1B sponsorship when the position requires a bachelor's degree in engineering, business, or a related technical field. Employers in manufacturing, industrial equipment, and healthcare technology regularly file H-1B petitions for this role. Use Migrate Mate to find companies with verified H-1B filing history for Field Service Manager positions.
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Get Access To All JobsScientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Manager serves as the principal point of contact between the Field Service personnel, Regional Field Service Manager and General Manager. The Field Service Manager is responsible for overview of the unionized field operations team and management of all lottery equipment to the various site locations within the state. The Field Service Manager will be responsible for inventory management and oversight of consumable supplies. The Field Service Manager oversees field repair functions including installation, relocation, removal, communication and peripheral procedures with minimal supervision.
Job Functions:
- Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
- Supervises staff of Field Services personnel. Plays lead role in recruiting new Field Services personnel, developing, coaching and training staff.
- Prepares and monitors departmental budgets and operates with approved budget for Field Services.
- Conducts periodic field evaluations of staff performance, provides managers and employees with performance appraisals/development guidance and conducts annual evaluations.
- Oversees field related projects.
- Performs problem diagnosis and over phone assistance for technicians related to field hardware/software.
- Monitors call queue and manages Field Services personnel towards zero SLAs and minimize overtime.
- Establishes and maintains consistency in department procedures including, but not limited to, training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures.
- Ensures Field Services staff has proper equipment, supplies, tools and training to perform job duties.
- Performs Field Service audits regularly to determine improvements and deficiencies of Field Services staff, including ridealongs with Field Service Technicians. Works with Field Services team and maintains a program of continuous improvement in operational procedures by monitoring the number of service calls, the duration of service calls and related trend data.
- Conduct follow-ups with retailers based upon completed service calls.
- Works with Lottery staff and serves on task force to review recurring problems and develop solutions and serves as Scientific Games representative in Lottery meetings.
- Reviews and manages use of Company fleet vehicles to ensure they are properly maintained and used in accordance with Company policy. Accountable to complete monthly vehicle inspections to track damages and maintenance of vehicles.
- Monitors inventory of parts and consumables to ensure appropriate support levels are maintained.
- Provides back-up assistance to technicians as needed.
- Records and produce statistical information on Field Services efficiency.
- Provides assistance to Dispatch and Field Services staff as needed.
- Participates in all Field Services meetings.
- Other responsibilities as assigned.
Position Requirements/Qualifications:
- High school diploma or equivalency.
- Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
- Must possess a good driving record.
- Previous project and personnel supervisor or management experience preferred.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to quickly learn and understand new technologies.
- Excellent customer service skills.
- Ability to maintain positive working relationships.
- Ability to lift and move up to 70 lbs.
Qualifications
Years of experience 5 to 8 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Manager serves as the principal point of contact between the Field Service personnel, Regional Field Service Manager and General Manager. The Field Service Manager is responsible for overview of the unionized field operations team and management of all lottery equipment to the various site locations within the state. The Field Service Manager will be responsible for inventory management and oversight of consumable supplies. The Field Service Manager oversees field repair functions including installation, relocation, removal, communication and peripheral procedures with minimal supervision.
Job Functions:
- Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
- Supervises staff of Field Services personnel. Plays lead role in recruiting new Field Services personnel, developing, coaching and training staff.
- Prepares and monitors departmental budgets and operates with approved budget for Field Services.
- Conducts periodic field evaluations of staff performance, provides managers and employees with performance appraisals/development guidance and conducts annual evaluations.
- Oversees field related projects.
- Performs problem diagnosis and over phone assistance for technicians related to field hardware/software.
- Monitors call queue and manages Field Services personnel towards zero SLAs and minimize overtime.
- Establishes and maintains consistency in department procedures including, but not limited to, training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures.
- Ensures Field Services staff has proper equipment, supplies, tools and training to perform job duties.
- Performs Field Service audits regularly to determine improvements and deficiencies of Field Services staff, including ridealongs with Field Service Technicians. Works with Field Services team and maintains a program of continuous improvement in operational procedures by monitoring the number of service calls, the duration of service calls and related trend data.
- Conduct follow-ups with retailers based upon completed service calls.
- Works with Lottery staff and serves on task force to review recurring problems and develop solutions and serves as Scientific Games representative in Lottery meetings.
- Reviews and manages use of Company fleet vehicles to ensure they are properly maintained and used in accordance with Company policy. Accountable to complete monthly vehicle inspections to track damages and maintenance of vehicles.
- Monitors inventory of parts and consumables to ensure appropriate support levels are maintained.
- Provides back-up assistance to technicians as needed.
- Records and produce statistical information on Field Services efficiency.
- Provides assistance to Dispatch and Field Services staff as needed.
- Participates in all Field Services meetings.
- Other responsibilities as assigned.
Position Requirements/Qualifications:
- High school diploma or equivalency.
- Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
- Must possess a good driving record.
- Previous project and personnel supervisor or management experience preferred.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to quickly learn and understand new technologies.
- Excellent customer service skills.
- Ability to maintain positive working relationships.
- Ability to lift and move up to 70 lbs.
Qualifications
Years of experience 5 to 8 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
See all 295+ Field Service Manager jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Field Service Manager
Align your degree to the role
H-1B approval hinges on demonstrating specialty occupation. Pull the O*NET profile for Field Service Manager and document how your engineering, operations, or technical degree maps directly to the role's required knowledge areas before applying.
Target industries with consistent filing history
Manufacturing, medical devices, and industrial automation companies file H-1B petitions for Field Service Managers far more consistently than general staffing firms. Search Migrate Mate to filter employers by LCA filing history for this specific occupation code.
Verify prevailing wage before negotiating offers
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your metro area. Run your job title and location through the OFLC Wage Search before salary discussions so you know the floor your offer must meet.
Confirm E-Verify enrollment during employer screening
Field Service Manager roles at federal contractors require E-Verify enrollment as a condition of the contract. Ask about E-Verify status early in the process since non-enrolled employers face added compliance steps before USCIS will approve the H-1B petition.
Account for travel requirements in your petition
Field Service Managers often work across multiple client sites. Your employer needs to document the primary worksite on the LCA and file itinerary-based amendments if you'll work at third-party locations for more than 10 business days per year.
Use the 60-day grace period strategically
If your current H-1B ends or your employer downsizes the field service team, USCIS allows a 60-day grace period to secure a new sponsoring employer. File the transfer petition before the grace period expires to maintain lawful status without a gap.
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Find Field Service Manager JobsField Service Manager H-1B Visa: Frequently Asked Questions
Does a Field Service Manager role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. If the job description requires a specific bachelor's degree in engineering, operations management, or a related technical discipline, it meets USCIS specialty occupation standards. Roles written as general supervisory positions without a degree requirement in a specific field are more likely to draw a Request for Evidence.
Which industries sponsor H-1B visas most frequently for Field Service Managers?
Medical device companies, industrial equipment manufacturers, semiconductor equipment firms, and energy technology providers sponsor H-1B petitions for Field Service Managers with the most regularity. These sectors rely heavily on technical credentialing and often can't fill roles domestically. You can browse employers with verified H-1B filing history for this role on Migrate Mate.
How does frequent travel to client sites affect my H-1B status as a Field Service Manager?
Short-term client site work under 10 business days per year at a single location is generally covered under the original LCA. Longer assignments require your employer to file a new LCA for each worksite location and notify DOL. If your role involves extended deployments to a single client site, your employer may need to amend your petition before you begin that assignment.
Can my H-1B employer transfer me to a different region without filing a new petition?
If the new location falls within the same metropolitan statistical area listed on your original LCA, no amendment is required. A move to a different metro area requires a new LCA and potentially an amended H-1B petition before you relocate. USCIS considers the worksite address a material change, so your employer should initiate the amendment process ahead of any geographic reassignment.
What documentation strengthens an H-1B petition for a Field Service Manager position?
A detailed job duties letter from your employer that ties each duty to a specific technical degree field is the most important document. Pair that with your official transcripts, any professional certifications in the relevant equipment or systems you manage, and prior LCA approval notices if you've held H-1B status before. USCIS adjudicators scrutinize managerial titles closely, so the more technical your documented duties, the stronger the petition.
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